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THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.1
April 15, 2023Focus Group
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.2
Agenda
09:00 Kick-off 09:05 Short video 09:15 Introductions 09:25 Brief introduction of Kimble 09:35 Rules to make focus group run smoothly 09:40 Discussion on Issues for Professional Service companies 10:30 Discussion on core KPI’s used to measure your business 11:00 Coffee & Tea break 11:15 Some more detail on the vision for Kimble 12:00 Feedback on our vision – what is wrong or needs more emphasis? 12:15 Next steps 12:30 Lunch 14:30 Finish
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.3
A Short Video
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.4
Introductions
Who you are? Your company? Your role?
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.5
Focus Group Rules
Mobile phones off Spellings don’t kount Value an open discussion – ideally with equality of contribution Value ideas / responses (can be brutal – do not try and appease us) Use constructive challenges What we currently do does not guide what we can do. No sacred cows Avoid jargon (where possible!) The only silly question is the one that you didn’t ask Conclude the session on time
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.6
Brief Introduction of Kimble
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.7
Our Guiding Principles
Make Kimble the single Go-To system for PS companies– Spanning front-office through to back-office – Facilitating company collaboration
Design an embedded system to support End-to-End Business Processes for PS companies
Create a process centric application that is event/task driven Make Kimble a 100% fit to your PS business:
– Integrate with supplementary 3rd party products where appropriate to broaden overall solution set
Challenge inefficient processes Provide Management Insight across the Business Be responsive to Customer input
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.8
High Level Scope
Sales Operations
Lead To
Order
Project / ServiceDelivery
ScopeTo Delivery
Delivery to cash
Business Optimisation
Customer Relationship Management
Professional Services
Automation
Project Portfolio
Management
Bespoke Integration
and Reporting
Current Solution Landscape Kimble Fully Integrated Solution
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.9
Kimble Product – High Level Scope
A cloud based Software as a Service solution
Solution will provide holistic support for best practice processes and measure business performance/maturity.
Diagnostics and business optimiser tool to facilitate business improvement to:– Increase net margins– Maximise visibility– De-risk ongoing business
Designed to capitalise on latest trends of home and business computing (e.g. Facebook) to drive adoption and increase collaboration
Solution delivered through multiple devices (e.g. ipad, iphone, PC) across the Internet.
Integration with leading CRM, HR and Finance products
Functionality built on robust platform (Force.com)
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.10
Discussion on Issues for Professional Service companies
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.11
Coffee / Tea Break
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.12
Discussion on Core KPI’s Used to Measure Your Business
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.13
More detail on the Vision for Kimble
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.14
Process Scope &Control Processes
Control processes span the different stages of sales and delivery, e.g. defining and managing scope, establishing and maintaining a RAID log.
Lead to Order Order to Delivery Delivery to Cash
Define & Manage Scope
Manage Risks & Issues
Scoping of engagement
resource estimate of scope
Price and cost determined
Delivery Plan and deliverables
defined
Establish baseline
Manage Change Controls
Change Control approval
Re-baseline Plans
Commercial Management
Proposition to Lead
Resource Management
Business Planning & Management
Embedded System to Support End-to-End Business Process
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.15
Process-Centric Application
Design and build as a process centric application:– leads user through process,– ensures appropriate
information collected, – enforces checkpoints
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.16
100% Fit to Your Business
Meet sophisticated and diverse requirements of customer, through design and configuration
Avoid customers having to implement costly customisations or workarounds
Integrate with third-party solutions where appropriate
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.17
Challenge Inefficient Processes
Reduce manual intervention:– Invoice generation for all
revenue models Avoid re-keying:
– Share data across operations and delivery
Use information intelligently:– e.g. predicting time capture
Separate responsibilities:– e.g. time spent != time billed
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.18
Make Kimble the Single Go-To system
Drive cross-collaboration through Chatter Accessible through mobile Provide value to all users:
– e.g. Employee assignments
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.19
Demo
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.20
Provide Management Insight across the Business
Provide snapshot view, historic and future trends
Understand the breakdown and levers which impact headline KPIs:– Measure performance at the right level
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.21
Be Responsive to Customer Input
Kimble has chosen to build their solution on the Force.com platform for the following reasons:
Time to Market - The platform enables rapid development of domain specific functionality.
Feature Rich Platform – Force.com provides generic functionality which can be incorporated into the Kimble product with minimal development effort (e.g. workflow, chatter). The platform features are continually being updated by Salesforce, which can also be incorporated into the Kimble offering.
Customer Acceptance – As many large multi-national companies are already using the platform (through Salesforce), any customer objections, to security, availability and performance can be easily addressed.
Cost Effective – Force.com provides a cost-effective infrastructure, with built-in resilience and scalability. Many of the platform features would require 100’s of man days of effort to replicate.
Strategic to salesforce.com – Force.com is a strategic play by Salesforce, and the number of companies developing on the platform is growing significantly, with BMC being a recent large software vendor who has moved to the platform. This is creating an eco-system and community that can become a channel to market.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.22
Feedback on our Vision
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.23
Feedback on our vision for Kimble
What is wrong? What is missing? If Kimble was available today – would
you take into your company – how? How should we maintain input into the
product from the industry? How would you calculate an ROI for a
solution like this?– Invoice accuracy – Reduced Invoice to Cash– Admin reduction– Revenue leakage– Increased utilisation– Knowledge sharing
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.24
Next Steps & Lunch