PRESENTATION NAME

KM & TCAngelo MohananSTC Learning Session, GurgaonWe are entering (or have entered) the knowledge society in which the basic economic resource . . . is knowledge . . . and where the knowledge worker will play a central role. Peter Drucker, 1993 KM in other disciplinesManagementInformation systemsInformation technologyBusiness theorySocial psychologyOrganizational behaviorOrganizational learningCommunication KM by definitionOrganizational MemoryTransfer of Experienceprocess for optimizing the effective application of intellectual capital to achieve objectivesprocess of capturing, organizing, and storing information and experiences of workers and groups within an organization and making it available to othersmanaging tacit knowledge (held in an individual's brain in the form of know-how and experience) and explicit knowledge (recorded independently of humans)range of practices used by organizations to identify, create, represent, and distribute knowledge. Approaches we know!Document-centered document to people to documentTechnology-centeredtechnology to people to technology via documentsSocio-organizationalpeople to people via technologyKnowledge Organizationknowledge to intellectual capital to innovation Where do we come in?Discuss/Brainstorm

Document/Blog

Comment/Review/Edit

Learn/Understand/Know/IdeateKnowledge Conversion!Socializationfrom tacit to tacit

Externalizationfrom tacit to explicit

Combinationfrom explicit to explicit

Internalizationfrom explicit to tacitOld school of thoughtOn reflection, there is actually considerable logic behind the idea that technical writers would be able to understand certain forms of knowledge - particularly technical knowledge - and contribute to an electronic repository.

-Davenport and Prusak Working Knowledge Cheer up!Leonard: our discipline is inextricably intertwined with the knowledge management revolution.

Wick: technical communicators are contenders for leadership roles in knowledge management

Applen: technical communicators . . . are at the center of an organizations knowledge

Hughes: technical communicators add value by creating organization (internal) knowledgeOur needs?Opportunity to leadContribute, not supportDrivers of change RecognitionRewards

We have been RedefiningWe need to add value to the productWe need to be involved in planningWe want to become information technologistsWe want to become product specialistsWe can do product testingWe are information designers

We must see ourselves as knowledge creators!Are we Knowledge Specialists?helping SMEs convert knowledge to documents tacit to explicithelping product teams derive group knowledge about product explicit to tacithelping create knowledge assets explicit to explicitwe can operate cross-functionally to induce collaboration

We are expert communicators!!!

Enterprise 2.0!social sitesnext-generation portalscontent management systemuser profilesexperts databaseblogsmicro-blogscollaboration wikisideationcommunities of practicediscussion forumsenterprise searchIM/chatroomsbookmarkingtaxonomy/taggingpodcasting/vodcastingvirtual classroomsLets move beyond seeing ourselves as information packagers to seeing ourselves as knowledge creators!

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