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KnowledgeMapping:identifyingandmitigatingknowledgerisks
PatrickLambeKMWorld2016
TypesofKnowledgeRisk
• KnowledgeContinuity
• KnowledgeArticulation
• KnowledgeOutsourcing
• KnowledgeAcquisition
Howdowedetect,avoid,mitigatetheserisks?© Straits Knowledge 2016
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
Knowledgeembeddedinpeople’sabilitytoperformatask,usuallyacquiredthrough
trainingandpractice.
ExplicitknowledgecodiLiedintext,pixels,bytes,etc.
Implicitknowledge,embodiedinwaysofworking,butnotcompletelyexplicit.
Sociallydistributedknowledge,when
knowledgeneededtoperformanactivityresidesinother
people.
Anabilitytoidentifytrendsandpatternsaroundus,andtorespondeffectively.
Innateknowledgethatoccursnaturallyinsomepeople;cannotbereplicated.
TypesofKnowledge
© Straits Knowledge 2016
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
SOP,policies,guidelines,mediaLiles,databases
Writingskills,researchskills,analyticalskills,
projectmanagementskills
WritingtoaspeciLicaudience,spottingtrends,detectingfraud,anticipating
issues
Specialcapabilities,e.g.infashiondesign,sports,languages
Industrypartners,serviceproviders,
governmentministries,sponsors,donors
Gettingstakeholderbuy-in,customerengagement,organisingevents
GenericExamples
© Straits Knowledge 2016
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
TrainingSharingthrough
communitiesofpractice,DocumentationbySOPs
Sharingthroughcommunitiesofpractice
TeambuildingSharingsessions
Networkingsessions
Sharingthroughcommunitiesofpractice,MentoringandCoaching
JobplacementExpertiseinterviews,smallgroupsharing,
storytelling
Document/records/informationmanagementDocument/datasharingplatforms
TrainingprovisioninclOJTSharingthrough
communitiesofpracticeMentoringandCoaching
Headhunt
KnowledgeManagementInterventions
© Straits Knowledge 2016
Small teams map their activities and knowledge assets
Small teams map their activities and knowledge assets
Potential knowledge flows: Teams review each others’ maps to identify knowledge assets that
would help their activities
Assets are analyzed for knowledge risks, gaps, accessibility improvements
Assets are analyzed for knowledge risks, gaps, accessibility improvements
Teams use the analytics to review and prioritize the risks, gaps and accessibility issues
Relationships
Methods
KnowledgeContinuity
© Straits Knowledge 2016 www.straitsknowledge.com
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
KnowledgeAcquisition
© Straits Knowledge 2016 www.straitsknowledge.com
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
KnowledgeOutsourcing
© Straits Knowledge 2016 www.straitsknowledge.com
Documents&Data
Skills
Experience
NaturalTalent
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods Coordina)on
Learning Remembering+
KnowledgeArticulation
© Straits Knowledge 2016 www.straitsknowledge.com
KnowledgeOutsourcing
www.straitsknowledge.com © Straits Knowledge 2016
Documents&Data
Skills
Experience
NaturalTalent
Relationships
Methods
TrainingSharingthrough
communitiesofpractice,DocumentationbySOPs
Sharingthroughcommunitiesofpractice
TeambuildingSharingsessions
Networkingsessions
Sharingthroughcommunitiesofpractice,MentoringandCoaching
JobplacementExpertiseinterviews,smallgroupsharing,
storytelling
Document/records/informationmanagementDocument/datasharingplatforms
TrainingprovisioninclOJTSharingthrough
communitiesofpracticeMentoringandCoaching
Headhunt
KnowledgeRiskMitigation
© Straits Knowledge 2016
