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Knowledge Management: A pragmatic and successful approach
Ronald Baan Max Meijers Adviser Search and Big Data Management Consultant Red Data Search Meijers Management Consultancy
Data Management – Information Management – Knowledge Management
Knowledge Management is already here …
2
Transactions Analytics Asset
Management Process
Management Development Innovation and
Creation • Help desk
applications • Customer
service applications
• Data warehouse • Data mining • Trend analysis • CRM • Competitive
intelligence • Brand
intelligence
• Intellectual property
• Document management
• Knowledge repositories
• Content management
• Benchmarking • Quality
management • Process
improvement • Process
automation
• Skills • Competences • Learning • Teaching • Training
• Communities • Collaboration • Discussion
forums • Networking • Virtual teams • R&D
• Expert systems • Rule indication,
decision trees
• Data analysis and reporting tools
• Web crawlers • Push
technologies
• Document management
• Search engines • Library systems
• Workflow management
• Process modeling
• Computer based training
• Online training
• Groupware • E-mail • Chat • Video
conferencing • Bulletin boards
KM Spectrum People to Content
Explicit knowledge
People to People
Tacit knowledge
… and systems supporting KM are already being deployed
Knowledge Management is already here …
3
Transactions Analytics Asset
Management Process
Management Development Innovation and
Creation • Help desk
applications • Customer
service applications
• Data warehouse • Data mining • Trend analysis • CRM • Competitive
intelligence • Brand
intelligence
• Intellectual property
• Document management
• Knowledge repositories
• Content management
• Benchmarking • Quality
management • Process
improvement • Process
automation
• Skills • Competences • Learning • Teaching • Training
• Communities • Collaboration • Discussion
forums • Networking • Virtual teams • R&D
• Expert systems • Rule indication,
decision trees
• Data analysis and reporting tools
• Web crawlers • Push
technologies
• Document management
• Search engines • Library systems
• Workflow management
• Process modeling
• Computer based training
• Online training
• Groupware • E-mail • Chat • Video
conferencing • Bulletin boards
KM Spectrum People to Content
Explicit knowledge
People to People
Tacit knowledge
… and systems supporting KM are already being deployed
We are not going to replace everything with 1 new all
singing and dancing system
We are going too improve and optimize existing procedures
and systems and create added value from day 1!
6 building blocks to leverage your KM
Search
§ Offer the convenience of a single point of access for searching and finding knowledge § Spend less time on searching, improve productivity of employees and quality of their work § Use explicit knowledge to improve information access
Share
§ Share and disseminate information through the organization § Always have the right information at the right time free from time and location restrictions § Get a (common) timely view on all relevant information § Enable the company to decide faster and better
Collaborate § Support individuals, teams, BU’s to collaborate effectively § Find and consult experts: inside and outside the organization § Create flexibility in teaming: converge and diverge teams easily
Learn
§ Invest in people and their competencies § Develop a learning and sharing culture, learn from past experiences § New employees can find their way to knowledge and expertise easily § Contribute to a better working environment and stronger employees commitment
Capture
§ Identify, capture and protect the organization’s ‘gold’ : best practices and experiences § Invest in virtual networks, e.g. for professionals, alumni, etc. § When employees leave the organization, critical knowledge is secured and remains available
Monitor
§ Set clear goals and targets for KM, aligned with the company goals § Close the loop by monitoring and managing results and effects § Check supply and demand for KM
6 building blocks to leverage your KM
Search
§ Offer the convenience of a single point of access for searching and finding knowledge § Spend less time on searching, improve productivity of employees and quality of their work § Use explicit knowledge to improve information access
Share
§ Share and disseminate information through the organization § Always have the right information at the right time free from time and location restrictions § Get a (common) timely view on all relevant information § Enable the company to decide faster and better
Collaborate § Support individuals, teams, BU’s to collaborate effectively § Find and consult experts: inside and outside the organization § Create flexibility in teaming: converge and diverge teams easily
Learn
§ Invest in people and their competencies § Develop a learning and sharing culture, learn from past experiences § New employees can find their way to knowledge and expertise easily § Contribute to a better working environment and stronger employees commitment
Capture
§ Identify, capture and protect the organization’s ‘gold’ : best practices and experiences § Invest in virtual networks, e.g. for professionals, alumni, etc. § When employees leave the organization, critical knowledge is secured and remains available
Monitor
§ Set clear goals and targets for KM, aligned with the company goals § Close the loop by monitoring and managing results and effects § Check supply and demand for KM
Don’t start with all blocks at the same time.
Identify the low hanging fruit and build momentum on
success Help people with improving their day to day jobs and get
their buy in
Identify opportunities and issues in your organization that can benefit from sharing knowledge
6
Transactions Analytics Asset Management
Process Management
Development Innovation & Creation
Monitor
Capture
Learn
Collaborate
Share
Search
An effective approach to develop a solid KM strategy and a realistic roadmap to direct initiatives
2. The Validation Card: map the value add of KM initiatives
3. Standardized Project Approach: implement initiatives decisively
1. The Value Tree: to align KM program with the organization goals and ambitions
Our Vision on KM• Add value from day 1
• Focus on the business, KM has to facilitate the business
• Start small and simple and … grow
• Continuously sharpen vision and ambition and … improve
Guiding principles for our approach• Align with business strategy and existing or planned
initiatives • Ensure support and commitment from users and
sponsors, this is critical to success• Focus on creation promoters in the organization, across
functions and across hierarchical layers• Create attractive solutions: ‘what is in it for me” must be
obvious for the users, for the teams and for the organization as a whole
• Extensive communication, proactively collect feedbackon initiatives, both during development and operations
Based on our experiences, we have developed a pragmatic vision on KM: start small and leverage successes
Optimize the Knowledge Management playing field: connect People, Processes and Information
Expert and peer finder
Loosely Coupled systems
Ontologies
X-organization Collaboration Libraries and EDM
Portals Search engine
find tag
relateorganize categorizepersonalize
workshops
Business Processes
• 10
What we offer • Strategic, tactical and operational engagement and a strong commitment to your
organization. • Focus on business processes, users and IT systems. • Use of opportunities, communication and mediation between different organizational
levels . • Proven engagements models, methods, instruments to energize and facilitate your
strategic KM initiatives. • A broad experience in complex international organizations with many stakeholders and an
understanding of the importance of change management.
:
Contact us to explore your KM plans with us
Ronald Baan +31-651438269 [email protected]