Knowledge Management Framework

Cities in Climate Change Initiative

Sorsogon City

Knowledge is information that enables effective action or is useful for producing results.

Information and knowledge greatly overlaps but —

o While information is “know what”, knowledge

is “know how”.

o While interest defines what is data or

information to a user, it is utility that is the key

property of knowledge.

KNOWLEDGE DEFINED

KNOWLEDGE MANAGEMENT

• A system where organizations gather, manage, and use the knowledge

that they acquire in ways that directly affect performance

• An approach to improving organizational outcomes and organizational

learning by introducing a range of specific processes and practices for

identifying and capturing knowledge, know-how, experience, expertise

and other intellectual capital, and for making such knowledge assets

available for transfer and reuse across the organization or network

• A process of leveraging knowledge as means of achieving innovation in

process and products/services, effective decision-making, and

organisational adaptation to the market for creating business value and

generating a competitive advantage to organizations.

• It is a systematic, explicit and deliberate building, renewal and

application of knowledge to maximize an organizstion’s / firm’s

knowledge-related effectiveness and returns from its knowledge

assets.

Interpersonal Exchange of

Tacit Knowledge

Explicit to Tacit Knowledge

Tacit to Explicit

Generation of New Explicit

Knowledge

KNOWLEDGE

TRANSFORMATIONS

KNOWLEDGE

PROCESSES

Observation

Cooperation

Common Experience

Learning

Simulation

Reorganization

Representation

Codification

Standardization

Categorization

Synthesis

Combination

Integration into Existing

Knowledge Structures

SOURCE

Tacit

Explicit

LEARNER

Tacit

Explicit

Mentoring, Apprenticeship

Peer assist, Storytelling

Lecture, ReadingAccessing database

ReflectionExperiential workshop

Team learningDocumenting best practiceLessons learned meeting

Post mortem

Learning by doingOn-the-job

trainingPracticum

KNOWLEDGE TRANSFER METHODS

Who should be involved in KM?

Who is accountable for the results of KM activities?

Who are the knowledge workers in an organization and

what roles do they play?

The best firms are those where

everyone creates, shares and uses

knowledge instead of hoarding it.

Knowledge is everybody’s job.

KM Roles in an organization:

Senior management – Buy-in, support and securing

resources

Knowledge managers – Drive KM efforts

Knowledge workers – Gather and share knowledge

on a day-today basis

Different types of knowledge workers:

Content experts – specific areas of expertise

Communication experts – assist content workers to codify

their knowledge for target groups

Information experts – organize information and knowledge

resources

Process experts – organize knowledge flow to ensure

that users have access to quality

information and experts

Sorsogon

City

Partners

/ NGOs

Implementation of

Local Projects

Policy-making

Planning

Decision-making

Local

Knowledge

Captured

Knowledge

UN-Habitat

Toolkits

Guidebooks

Best Practices

Reports

Documentation

Tracking Systems

Monitoring & Evaluation

Communication Materials

Knowledge Networks

Learning Events

Discussion Groups

Consultations

Experience

Documentation

Monitoring & Evaluation

KNOWLEDGE MANAGEMENT FRAMEWORK

Utilization

Regeneration

Capture

Regeneration

Sharing

Dissemination

Regeneration

Generation

Climate

Change

Programs

in the Phils

Communities

KNOWLEDGE MANAGEMENT FRAMEWORK

Utilization

Regeneration

Capture

Regeneration

Sharing

Dissemination

Regeneration

Generation

Regeneration

Outputs

Tools/

Approaches

Global Toolkits

Frameworks

Approaches

Capability-building

Programs (Grants)

Results

Localization

Data gathering &

assessment

Problem-solving

Program/Project Design

Process Doc’n

Knowledgebases

Consultations

Learning Events

Monitoring

Networking

(Inter, intra, extra)

Resource Partnership

IEC

Partners

(Cities, NAs, CBOs, etc.)

Trainings conducted

Programs & Projects

Program Implementation

Baselines & Targets

Projects implemented

Evaluation

Targets attained

Reports

Tracking systems

Knowledge maps

Experience-validated

tools & approaches

Expert partners

Best practices

Website

Directories/ Bureaus

Knowledge teams

Publications

Videos/ multi-media

Shared knowledge

Used knowledge

KNOWLEDGE MANAGEMENT System

Where do we want to go?

Where are we now?

Knowledge mapping

Needs identification

How do we go there?

TYPES OF KNOWLEDGE MAPS

• Knowledge Source Map

Structures a population of experts along domains of expertise

• Knowledge Asset Map

Qualifies existing stock of knowledge of an individual, department or

organization or community

• Knowledge Structure Map

Outlines global architecture of a knowledge domain and how its parts relate to

one another

• Knowledge Application Map

Illustrates types of knowledge that have to be applied to a certain process

stage or specific business situation and locates pointers to find such

knowledge

• Knowledge Development / Competency Map

Depicts the necessary stages to develop certain competencies for

individuals or organizations

• Procedural Knowledge Map

Maps knowledge to a business process• Conceptual Knowledge Map

Organizes, classifies and manages knowledge content

• Social Network Map

Charts network of knowledge and patterns of interaction

Generation/

Creation

Sharing/

Dissemination

Use/ Application Regeneration

Project design

Policy assessment

City vulnerability

assessment

Global forums

National consultation

City consultation

Multi-sectoral

meetings

Proposition papers

Projects and activities

Replication

Upscaling

Sustainability

Project document

Assessment reports

Flyers

Echo reports

Consultation reports

Documentation of

sharings

Website and

publications

Implementation plan

Project design

Implementation and

monitoring

IEC materials and

activities

Replication guides and

manuals (including

training modules)

Mainstreaming of best/

innovative practices

Knowledge Value Chain

Information, Education & Communication

Materials Activities

(In the vernacular)

Posters

Brochures

Komiks

Calendars

Guidebooks

Community bulletins

Video/multimedia production

Barangay assemblies

Lectures

Video presentations

Community-based monitoring

Broadcast & local media reporting

Thank You