Building pride in Cumbria

Knowledge Management in Practice: A Case Study from

Adult Social Care

Catherine BeverleyKnowledge Manager

Cumbria County Council

Building pride in Cumbria

Outline

• An interactive and practical session!• What is knowledge management (KM)?• An overview of KM in Adult Social Care in

Cumbria• Writing a KM strategy• Taking forward KM in your own organisation

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Exercise 1:What is knowledge management (KM)?

??

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What is KM? (2)• Information• Libraries• Evidence based/ informed practice• Research• Service evaluation• Performance improvement• Knowledge sharing• Learning organisation, etc.

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What is KM? (3)

• “The creation and subsequent management of an environment which encourages knowledge to be created, shared, learnt, enhanced, organised and utilised for the benefit of the organisation and its customers.” (TFPL)

• Its about getting the right information in the right format to the right employees at the right time …

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The KM section in Cumbria

Catherine BeverleyKnowledge

Manager

Catherine BeverleyKnowledge

Manager

Louise BellResearch & Information

Officer

Louise BellResearch & Information

Officer

Andy ClarkDocument Control

Officer

Andy ClarkDocument Control

Officer

Kirstie Fraser-AshtonAdministrative

Assistant

Kirstie Fraser-AshtonAdministrative

Assistant

Elaine RalphResearch & Information

Assistant

Elaine RalphResearch & Information

Assistant

Claire RileyResearch & Consultation

Assistant

Claire RileyResearch & Consultation

Assistant

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KM section activities and responsibilities

• Management of the Directorate e-Library

• Document control, including the 3Ps (policy statements, procedures and practice guidelines)

• Essential and Supporting Information (EASI)

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KM section activities and responsibilities (2)

• Access to library and information resources – Cumbria Social Care Specialist Library

Collection @ Carlisle Public Library– Journal articles

• Internet/ literature searches

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KM section activities and responsibilities (3)

• Research and consultation support (e.g. questionnaire design help, Research Support Group, etc.)

• Research governance• Research in Practice for Adults (RIPFA)

Link Officer role

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KM section activities and responsibilities (4)

• Annual service user survey

• Knowledge and Interest Database (KID)

• Good practice database

• In the Know, weekly KM bulletin

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Exercise 2: What KM initiatives currently exist in

your organisation?

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KM strategies• Why bother?

– To establish top level management support for KM (‘commitment’)

– To develop a reflective learning culture (‘culture’)– To facilitate access to the ‘knowledge’ base (‘content’)– To provide employees with the skills to find, share,

evaluate and organise knowledge, as well as undertake research (‘skills’)

– To ensure the appropriate infrastructure is in place to support KM (‘infrastructure’)

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Cumbria’s ASC KM strategies• 2006/7 Adult Social Care and Children’s Services

KM Strategy• 2007-2010 Adult Social Care KM Strategy -

http://www.cumbria.gov.uk/eLibrary/Content/Internet/327/3877791438.pdf

• 2007-2010 Adult Social Care Research Strategy• Plans for a joint county-wide health and social

care KM strategy

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Cumbria’s ASC KM strategy (2)• Introduction from Corporate Director• What is the KM strategy trying to achieve?• What are our values?• What is our vision?• How will we address KM issues?• What does this mean for employees in the ASC

Directorate?• How will we achieve these outcomes? (including a

detailed action plan)• How will we measure progress?

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Exercise 3: What should be the major KM priorities for your

organisation?

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Exercise 4: So what …?

As a result of attending this

workshop, how are you going to take

forward KM in your own organisation?

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Key references & resources• Cooke, R. (2004) Surrey and Sussex NHS Healthcare NHS

Trust Knowledge Management Strategy. • Care Services Improvement Partnership (CSIP) KM site:

– http://www.csip.org.uk/supporting-delivery/communications-and-knowledge-services/knowledge-management.html

• Research in Practice for Adults:– http://www.ripfa.org.uk/

• SCIE KM resources:– http://www.scie.org.uk/publications/knowledge.asp– http://www.scie.org.uk/publications/km.asp

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KM section contact detailsKnowledge Management Section

Adult Social Care DirectorateCumbria County CouncilCivic Centre, Rickergate

Carlisle CA3 8QGTel: 01228 607112 or 227113

Email: knowledge.management@cumbriacc.gov.uk http://www.intouch.ccc/adultsocialcare/knowledgemanagement/