Knowledge Management, Information Systems & Organizations

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Knowledge Management,

Information Systems& Organizations


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Agenda

y Issue in implementing the information

technologies by higher education institutionsy Importance of Knowledge Management

y Knowledge Components

y Conclusion

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Issue

y How information system implementation fail dueto insufficient attention paid to issues related to

organization culture organization processes andpractices , information politics, patterns ofinformation sharing and hoarding.

y How institutions face difficulties in integrating

these information technology for improvedknowledge sharing and effective decisionmaking.

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Continued.

y A technology-focused problem solving strategyhampers an institutions ability to perform in-

depth, timely and accurate analysis.y Institutional obstacles include factors like data

access, data integrity, and technologicalincompatibility.

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Knowledge Management (or KM) is themanagement of knowledge within

organizations.

It provides a methodto focus upon the

strategies andpractices and to makethe best use of theresources andenergies of the

organization.

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These areas functions as

an integral part of theongoing organizationaldynamics, institutionsneeds to device strategywhich gives shape tohow people can use both

technology andinformation in meetingthe organization needs.

KM is a process of shaping, supporting, and managing thedelicate balance among to organizational processes,people , technology investments and organization culture.



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Knowledge Management Cycle

At all three stages

of the datainformationknowledge cycle,KM make best use

of its people,processes, andtechnology.



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Building Blocks of Data-Information-Knowledge Cycle

y KM explains the how data movesand evolves throughout anorganization from data, toinformation, to knowledge.

y Data takes on various forms,shapes and functions as it flowwithin the organization.

y An organization can becomemore effective in using andsharing information for decisionmaking , when it learns how tomake sense of and apply data toproblems.



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Data

Data is the cornerstone of KMpractice.Coordination between functionalarea plays an important role incollecting a clear and reliable data.Multiple information system andsource of data complicate the data

gathering process, which makes itdifficult to compare and analyzedata.



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Process Management

It does not consider thenuances among data,information andknowledge.

It refers to knowledge asdata aggregation.

It is the improvement of asystem inputs andoutputs.

Knowledge Management

It makes the best use ofpeople, process, andtechnology in the knowledgecycle.

It uses knowledge to informaction based on data andinformation.

It understands how people,process and technology

support each other in theassessment of role of theorganization.



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Features of KnowledgeManagement

y It develops the mechanism that provide ongoingfeedback loops throughout the cycle of data ,information and knowledge. This cycle depends

upon input across multiple groups and all levelsof an organization horizontally and verticallywithin the organization structure. It bringstogether disparate groups into an integrative,

continuous learning cycle.



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Effective Information Use AndSharing



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Problems In Dissemination OfInformation

y Divergent practices throughout an organization

y Ambiguous priorities

y Existence of information silos



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Build A Culture of Inquiry

y

It suggests that there are organization wide policieswhere members are encouraged to ask questions

y Where individuals use data and information toanswer these questions

y Therefore a culture of inquiry relies on datay Helps in knowing what they know and also

knowing who knows what



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KM And Higher Education

y KM helps in monitoring and sustaining ongoingchange

y Allows organizations to leverage information tobetter target services and programs to their students

y Enables the organization to be accountable



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Continued.

y Effective use of resourcesy Organizational continuous learning and

reflectivity helps in managing their key

information and knowledge assety Cyclical quality of KM encourages organization

to take an honest and reflective stance on what isalready going on in their organization



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KM Strategies Recommended InHigher Education

y Ensure clear data-collection prioritiesy Breaking up of data silosy

Relate data and information analysis to overallmission of the organizationy Provide adequate allocation of resources



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Continued.y Include faculty and staff in technological issuesy Have committed leadershipy Consistent coordination between functional areasy Create a culture that awards successes rather than

punishes mistakes



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Assessing The Success OfKM

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An Organization must developcriteria to benchmark the

success of its KM byconducting Information Audit

y How people share information?y What is the incentive provided for doing so?y What is the level of satisfaction and retention?y What is the measures of students success?y Is the organization operating with greater efficiency?y Is the organization proactive?

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Conclusion

y KM is the nexus of these three resources, andintegrates them in such a fashion thatorganization gains a more comprehensive selfunderstanding.

y It helps educational institutions understand theirstrengths and challenges.

y It makes process and activity transparent.

y Allows manipulate, format and tailor data.

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Continued.

y Helps in search for trends and patterns.

y Transforms information into knowledge.

y Cross functional decision.

y Robust information system infrastructure.y Provide timely data.

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Knowledge Management, Information Systems & Organizations