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| The Social Care Network Aunt Bertha & KPCA Introductory: connecting members to community services across the state

KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

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Page 1: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Aunt Bertha & KPCA

Introductory: connecting members to community services across the state

Page 2: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Agenda Company Background

Problem

Zip Code: Where We Begin

The Reach

Closed Loop System

Questions

Page 3: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Company Background

Page 4: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Mission:

To connect all people in need and the programs that serve them

(with dignity and ease).

Page 5: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Problem

Page 6: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Seeker

[see-ker]

Someone who is in need of services.

Or, everyone, at some point in their lives.

Page 7: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

It’s too hard to navigate the system.

Seeker Programs

Page 8: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Seeker Programs

We’re trying to make it easier.

Page 9: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Zip Code:

The Leading Determinant of Health**(not genetics)

Page 10: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Start w/ Zip

© Aunt Bertha, a PBC — Proprietary & Confidential — 10

Page 11: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

In-House Data Operations Team

Page 12: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

We list free and reduced cost programs in every zip code of the U.S.

(Yes, even Alaska)

Page 13: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

We have an in-house data quality team that is

responsible for making sure the network is up to

date and as accurate as possible.

In-House Data Operations

Page 14: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

AB Data Operations Team

Community Organizations

AB Platform Users

Automated Processes

We are responsible for validating social care data and keeping the information current and up to date.

We are an extension of your care team.

Data Maintenance Strategy

Page 15: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Traction

Page 16: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Nationwide Traction

customers are multi-state and expanding further

Customers

165Multistate Customers

15customers across the US

*as of 4/2019

Page 17: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

The Reach of… Our Customers

Their Core Partners

Community OrganizationsHospitals, Social Services Providers, K-12 Schools, Prisons, Community Colleges, Insurers, Religious Organizations...

Community Members and their families when they can also self-serve

Page 18: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Demo of KPCA

Page 19: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Let’s work together

Page 20: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Make Aunt Bertha work for you

Screening Tool

Add an additional layer of questions which ensures that a person who is interested in your program is eligible for those services.

Appointment Scheduling Tool

Allow people to schedule appointments with your program directly through Aunt Bertha

Page 21: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Simple Search BoxUsers start their search on your site

Page 22: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Claim programs (and encourage others to do the same)

auntbertha.com/claims

Page 23: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Let us know what programs we’re missing

auntbertha.com/find_a_program

Page 24: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Share Aunt Bertha with your community

Page 25: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Share our monthly training webinar

about.auntbertha.com/provider#signup

Page 26: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Questions?

Page 27: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Andi Garcia

[email protected]

336.430.9457

Contact Us: [email protected]

More Information

Page 28: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Additional Slides

Page 29: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Free Intake Management Tools for CBOs

Page 30: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Free Intake Managementfor CBOsWe provide a suite of tools for any CBO

that claims their listing on our platform.

Process inbound referrals and

applications for services.

Update service offerings, and update

service capacity.

Publish available appointment slots

for intake purposes with clients.

Suite of reporting tools to measure

inbound activities.13,968CBOs have signed up for our tools.

© Aunt Bertha, a PBC — Proprietary & Confidential — 30

Page 31: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Referral Screeners

Page 32: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Referral ScreenersCBOs ask pertinent

questions to more

quickly determine if

someone qualifies for

their services.

We integrate that into

our workflow, and this

allows your care

managers to quickly kick

off the process for your

members.

Page 33: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Appointments

Page 34: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

AppointmentsCBOs use our software platform now

publish available appointment slots so

people can schedule an appointment

themselves.

This means care managers can immediately

schedule an appointment because the

capacity for those appointments available

are in real-time.

Page 35: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Real-Time Appointment Scheduling

CBOs publish their

available appointment

slots using the free

tools we provide.

Page 36: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Appointment Capacity

That capacity is

integrated into our

search results, so care

managers can go ahead

and schedule the

appointment to the CBO

in real-time.

Page 37: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Closed Loop System

Page 38: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Page 39: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

Assessments

Page 40: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Assessments Assessments can be custom built, or you

can use use standard assessments such as:

● North Carolina Standardized SDOH

Screening

● Accountable Health Communities

● PRAPARE

We support a full enterprise assessments

suite, configurable to your workflows.

Page 41: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

Assessments are fully responsive to work

on mobile, tablets, kiosks and desktop

computers.

Assessments

Page 42: KPCA Aunt Bertha · | The Social Care Network Appointments CBOs use our software platform now publish available appointment slots so people can schedule an appointment themselves

| The Social Care Network

AssessmentsQuestions asked, answered, and all other

attributes are fully configurable so that you

get the data you need to do the right

interventions within your SDoH program.