KPMG Consulting, Inc: AT&T Latin America Systems Integration

KPMG Consulting, Inc:AT&T Latin America Systems Integration

COMMUNICATIONS + CONTENT

Agenda

Introductions 9:30 AM Executive Overview 9:45 AM

BreakCTF/R2i 11:00 AMPMO 11:30 AMManaged Services 12:00 PMBilling 12:30 AM

LunchMediation 1:30 PMSales & Marketing 1:50 PMAnd Customer Care Trouble Ticketing 2:10 PM Service Provisioning And 2:30 PMService DesignFault Management 2:50 PM

BreakIntegration 3:20 PM Summary & Discussion 3:40 PM

Page 1

C O M M U N I C A T I O N S + C O N T E N T

Introductions


KPMG Consulting Team

Page 3

C O M M U N I C A T I O N S + C O N T E N T

Executive Overview


Our Philosophy

Combine our technology know how, industry

experience, best of breed alliance partners,

and commitment to client success to rapidly

and predictably deploy solutions that meet

our clients business needs.

Page 5


Working Together to Address Client Needs

Industry Teams

Solution Teams

Best of Breed Alliances

Real World experience in the industries we serve

Expertise in enabling business process

through technology

Collaboration with technology partners to apply new and emerging technology to

deliver business value

Page 6

COMMUNICATIONS + CONTENTKPMG Consulting’s Priority Markets

Consumer Markets

Industrial, Automotive and Transpor-tation

Chemicals& Energy

Public Services

Consumer &Industrial Markets

Communications, Content & High

Tech

KPMG Consulting

Federal State &

Local Education Health

Care

Electronics Software Communi-

cations Content/

Media

Banking and Investments

Real Estate Insurance

Financial Services

Page 7


KPMG Consulting Is A Global Company

IN OUR BUSINESS

U.S.

CANADA

LATINAMERICA

NEWZEALAND

JAPAN

KOREA

SE ASIA

IRELAND

MEXICOCARIBBEAN

ISRAEL

Page 8


KPMG Consulting’s Global and US Workforce

*Includes Barents Group**Includes Canada, Hong Kong, Ireland, Israel, Japan, South Korea, Latin America, New Zealand, Taiwan, US and Barents Group

Number of U.S. Employees

17500

15000

12500

10000

7500

5000

2500

01997 1998 1999 2000

11,964**

7952

67725579

Number of Global Employees

8118*

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KPMG Consulting clients include some of the world’s premier telecommunications providers.

• Northern Telecom• BCE• Cantel• Bell Mobility

• DB Telekom• France Télécom• British Telecom• Telecom Italia• Alcatel Alsthom• Siemens• Esprit Telecom• Telefónica• LM Ericsson• C&W• Bosch• Nokia• Alcatel SEL• Alcatel Cable• Phillips• Swiss Telecom• KPN• Telia• OPT• Belgacom• TeleDanmark• Telenor• Turkish PTT

AT&TBellSouthBell Atlantic/GTEHughes Network Services (DirecPC)LucentMotorolaNextelSprintAmeritechSBC CommunicationsQwestPacific TelesisIBMTCIVodafone AirtouchMCI WorldComTelmexTime WarnerCenturytelCaprock CommunicationsCharterVoicestreamWilliamsGTEBroadwing

• Americel• BellSouth Communicaciones• Miditel• Telcel Celular (Venezuela)• Telebras • TeleCentro Sul (TCS)• Telet Cellular• Telefónica de Argentina• TIM Celular• Curacao UTS

• Bezeq

• SamsungElectronics

• Korea Telecom• Hanaro Telecom• NTT• NEC• Telstra• NTT DoCoMo• Fujitsu• Matsushita• Shensegi Telecom

• Telekom SA

Global Consortia:• Global One• Unisource• World Partners

Page 10


KPMG Consulting’s Latin American Offices

Bogotá Calle 90, Num. 21-74.

Santafé de Bogotá, D.C., Colombia

57 (1) 616 61 00

Buenos AiresAv. Leandro N. Alem 1050, Piso 5

1001 Buenos Aires, Argentina

54 (11) 4316-5700

CaracasTorre KPMG, Piso 9

Av. Francisco de Miranda Chacao, Caracas, 1060

Venezuela 58 (212) 277 7811

Dutch CaribbeanKaya Flamboyan 7

Willemstad, CuraçaoNetherlands Antilles

(599-9) 732 53 00

LimaAv. República de Chile 388

7th Floor Lima 11, Peru

51 (1) 433 61 30

ManaguaCentro BANIC, local externo Km. 5½ Carretera a Masaya

Managua, Nicaragua (505) 278-5255

Mexico CityBosque de Ciruelos, #194, piso 3

Col. Bosques de las Lomas 11700 Mexico City,

Mexico (52-5) 246 8300

MonterreyBlvd. Diaz Ordaz 140 Pte.

Oficinas en el Parque Torre II, piso 15 Monterrey, NL 64650, Mexico

(52-8) 122- 1821

Panamá Calle 50 y Aquilino de la Guardia

Edificio ALICO, First Floor Panama City, R.P., Panamá

(507) 265 07 01

Rio de JanieroAv. Almirante Barroso, 52

17th Floor 20031-000 Rio de Janeiro - RJ, Brazil

55 (21) 272 27 00

San JoséForum Office Park, Building A

Próspero Fernández Free Way 11 KM, Santa Ana

San José, Costa Rica (506) 204 32 32

São PauloAv. Nove de Julho, 5109 01407-905 São Paulo, SP

Brazil 55 (11) 30 67 15 00

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KPMG Consulting Latin American Clients (Representative Sample)

Financial ServicesABN Amro Bank

AGF/AllianzBanco Itaú

Banco Nacional de MexicoBanco RealBankBoston

Bradesco SegurosCaixa Econômica Federal

CitibankDeutsche Bank

GE CapitalLloyds

Merrill LynchPatagon

Consumer Industrial Markets

Consumer MarketKimberly-Clark

Cerveceria Cuauhtemoc Moctezuma

Grupo FemsaGenexisNovartisUnilever

Industrial, Automotive & Transportation

CSNCemex

SiemensGrupo Alfa

BMWFedEx

Chemicals & EnergyCelaneseEcopetrolPetrobrasPDVSA

Electroperu

Public SectorArgentina

Argentine Federal Government - Central

AdministrationSocial Security National Administration(ANSES)

BrazilTreasury Department of

Salvador, BahiaTreasury Department of

Minas Gerais StateTreasury Department of

Maranhao StateCity of Angra dos Reis

City of Juiz de ForaESAF - Ministry of Treasury

IPLAN - Rio de JaneiroIPRAJ - Institute of Judicial

Administration Pedro RibeiroMinstry of Social SecurityState of Santa Catarina

Dutch CarribeanFederal Tax Department

Federal Government of ArubaPost Agency Aruba

Post Agency Netherland Antilles

CC&HTCommunication

TelmexAlestraAvantelPegaso

Telefonica del PeruAxtel

Telecom ColombiaTelcel

TelemarCable & Wireless

EntelEficentrum

ContentSKY

BMG Ariola Argentina S.A.Sonopress

Patagon.com Internat.LTDPromocion CANTV

CarganetHigh TechCompaqMicrosoft

Sofrecom Sistemas S.A.Comsat

Comsat Argentina S.A.

Page 12


Communications Alliances

Part of our Proposed Solution

Page 13


AT&T Latin America Business Opportunity “Time to Market”• South America is a Large and Lucrative marketplace

• Latin America's total telecom market represents a $38B opportunity, with a 20% compound annual growth rate.

• Approximately $27B of that opportunity is located within five countries

• Argentina, Brazil, Chile, Colombia and Peru

• Business users accounting for approximately 60% of this market.

• Represents 65% of the telecom opportunity is focused on the 14 largest cities.

• Late to finalize OSS Selection and Implementation

• South America is a Highly Competitive marketplace

• Telefonica de Peru

• Bonari

• Brazil Tel

• GVT

Page 14

COMMUNICATIONS + CONTENTAT&T Latin America Business Challenges

• Comprised of 4 Companies in 5 Countries

• AT&T Latin America

• FirstCom – Chile, Colombia and Peru

• Netstream – Brazil

• Keytech LD – a licensed carrier in Argentina

• Multiple legacy systems

• Onyx

• Saville

• Internally developed

• Oracle financials

• Multi-Language support

• Portuguese

• Spanish

• English

• Post merger reconciliation issues

• Circuits

• Company backbone

• Customer circuits

• Call centers

• Service Level Management

• Lost revenues

• Under billings

• Long problem resolution cycles

• Capacity/Bandwidth Management

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Billing

Workflow Mgmt

Network MgmtInventory Mgmt

Order Mgmt

Maintenance & Repair

Trouble Ticketing

Auditing

Finance

Order Entry

AT&T Latin America Business Challenges“OSS BSS Architecture Silos”

Unplanned architectures that have been developed under economic constraints, limit the growth of the enterprise. Each component has its own

data and process models. Data can be lost, duplicated, and

corrupted. Customer information may be

scattered across multiple applications.

OSS is not scalable or flexible. Point-to-point interfaces are

expensive and difficult to manage.

OSS does not support flow-through provisioning.

Systems often dictatebusiness processes.

Fault Mgmt

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Our Approach

Streamline Business via Core Processes and Technology (Phase 1)Best practice business processes (Automate4d / Manual)

Quote-to-Provision-to-Cash Trouble Monitor/Resolve-to-Credit Customer Experience

Automate via Best on Class Systems Siebel Metasolv Micromuse Amdocs Billdats Lat45

Enhance Business Capabilities via additional integration and automationBusiness process automation via EAI tools (Vitria)Enhance Best in Class Systems

Establish Core Production operationKPMG Best Practices Managed Services

Overall Objective

Drive RevenueReduce CostEstablish TableStakes

“Think of the Future, yet be Thrifty”

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COMMUNICATIONS + CONTENTAT&T Latin America Solution Architecture

Communicator (Channels / Message Bus )

Automator

Process Models

CTF Core

AutomatorData Store

Analyzer

Connectors LayerAPI API API API API

COTS applications

Task Manager

AMDOCSNETCOOLBILLDATSMETASOLVSIEBEL

Core Business Processes• Quote To Cash

• Order Entry• Product Catalog• Provisioning• Billing

• Trouble Monitor/Resolution ToCredit

• Problem Management• Trouble Ticketing

• Customer Care/Inquiry• EBPP• Trouble Inquiry

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COMMUNICATIONS + CONTENTAT&T Latin America Phase One Priorities

Program management of Amdocs implementation and conversion from the existing billing system to support

Brazil. Mediation and collection implementations in Brazil and Argentina. LAT45 (Network Design and Inventory Management) for all AT&T Latin America

countries.

Package Implementation of Micromuse Netcool (Fault Management) for all AT&T Latin America countries. Siebel (Centralized Sales and Marketing) for all AT&T Latin America countries. MetaSolv for all AT&T Latin America countries.

Training of AT&T Latin America Trainers. Establishment of a Program Management Office. Design, architecture, process mapping for the end-state integration solution. Proof-of-concept that will lay the foundation for the end-state solutions architecture. Detailed planning for Phase Two implementation.

Phase 1 (June – November 20xx)

Phase 2 (December – August 20xx)

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AT&T Latin America Phase Two Priorities

Program management of Amdocs implementation and conversion from the existing billing system to support

Colombia, Peru and Chile. Mediation and collection implementation in Colombia, Peru and Chile.

Implementation of Trouble Ticketing for all AT&T Latin America countries.

Integration of package software via Vitria Businessware.

….continued

Phase 1 (June – November 20xx)

Phase 2 (December – August 20xx)

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Additional Phase Two Scope Items (page 2)

Program Management of the integration between LAT45 and MetaSolv.

Enhancements of Micromuse Netcool for all AT&T Latin America countries.

Implementation of Micromuse Netcool in the Central Command Center.

Enhancement of Siebel to support Customer Care for all AT&T Latin America countries.

Implementation of Trouble Ticketing for the Central Command Center.

Integration of package software via Vitria Businessware. This includes: Implementation of pre-packaged Siebel, MetaSolv, Amdocs and Netcool Connectors. Development of AT&T Latin America custom connectors. Automation of AT&T Latin America’s Business processes based on process maps

developed in Phase One. Automation of AT&T Latin America’s “People In Process” tasks.

Training of AT&T Latin America Trainers.

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Our Approach – Integrated Methodologies

StrategyBusiness ProcessArchitecture

and Technology

All our complex project take into account the complex interaction between people, process, technology, and infrastructure – Our ePMO methodology insures the overall consistency of our overall approach by using an analytical framework that recognizes these four dimensions

We consider issues related to Technology, People, Process and Infrastructure throughout the “life cycle” of all our projects to focus attention on the whole set of issues at stake, and to extend the analytical process beyond the technical concerns at hand. The four dimensions are referenced in almost every activity and task - they are used to structure the work plans, tools, and deliverables

Our technology projects uses a portfolio of methodology that enable us to deal with project from “Concept to Launch” (CTL) – The CTL portfolio address three main domains:

Custom Development – (eXante)

Rapid Package Implementation – (R2I)

Multi-Application and Platform Integration (CTF)Ente

rpris

e Ar

chite

ctur

e

The overall integrity of the design is insured through the use of a collection of principles, standards and implementation principles

ePMO

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Proposed AT&T Latin America PMO Organization Chart

Program PlannerKPMG Consulting Admin Support

AT&T Latin America Staff:DBA/Data Architects

Data Migration AnalystsSystem Administrators

Technical Support Personnel

Vendor Staff:TBD

AT&T Latin America Staff:Clerical Support

Steering CommitteeAT&T Latin America Executive Directors

AT&T Latin America Executive StakeholdersKPMG Consulting Managing Director

KPMG Consulting Engagement Manager

Program DirectorsKPMG Consulting PMO DirectorAT&T Latin America Sr. Manager

Project ManagementKPMG Consulting Managers

AT&T Latin America ManagersVendor Managers

AT&T Latin America Staff: Business SMEsCountry SMEs

Business Analysts

KPMG Consulting Staff:Project Coordinator

Issue/Risk/Change ManagementKPMG Consulting Manager

AT&T Latin America Manager

Knowledge ManagementKPMG Consulting Manager

AT&T Latin America Manager

Vendor Staff:Project Representatives

Quality ManagersKPMG Consulting Manager

AT&T Latin America Manager(s)

TrainingKPMG Consulting Trainers

AT&T Latin America Trainers

KPMG Consulting Staff:Technical Architects

DevelopersTesters

System AnalystsIntegrators

Technical Project LeadsKPMG Consulting Develop. Mgrs.

KPMG Consulting Technical LeadsAT&T Latin America IT Leads

Vendor Technical Leads

Business Project LeadsKPMG Consulting Functional Leads

AT&T Latin America Business/Process Leads

KPMG Consulting Staff:ePMO Technician

KPMG Consulting Staff: Business SMEsProcess SMEs

Process Analysts

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Pricing Summary

Phase 1 November 01 9.5 – 10.5M

Phase 2 August 02 5 – 6M

Managed Services (Production)

On-Going 260k/month

*See Assumptions on Following Pages

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Phase I Pricing

Phase 1: $9.5-10.5M Willing to do a Fixed Fee contract

– Scope/Cost checkpoint post high-level design– Put in place incentive to stabilize prize (scope/schedule)

Overall Program Management fees are included Expenses are additive and estimated at 15% of total fees All billing will be done in US$

PACKAGE IMPLEMENTATIONSIEBEL SALES & MKTG IMPLEMENTATION $2,125,000MICROMUSE IMPLEMENTATION $1,725,000METASOLV IMPLEMENTATION $2,525,000CTF INTEGRATIONSOLUTIONS INTEGRATION $1,925,000PROGRAM MANAGEMENT OFFICEBILLDATS/LAT45 PROGRAM MANAGEMENT $400,000AMDOCS PROGRAM MANAGEMENT $800,000TOTAL SERVICES $9,500,000

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Managed Services Pricing

KPMG Consulting will utilize our Northeast Broadband Solution Center for development and testing environments

Our center is located in Liberty Corner NJ approximately 30 miles from AT&T Latin America PanAmerican Backbone

KPMG Consulting can also provide hosting for AT&T Latin America’s production data center within one of our broadband solution centers

Other hosting options are also available through one of our partner relationships

KPMG BROADBAND CENTER MANAGED SERVICES DEVELOP & TESTING SETUP FEE (54 Servers) $108,000.00MONITORING, BACKUP, & SUPPORT (54 Servers) $21,600/monthPRODUCTION SETUP FEE (80 Servers) $160,000.00MONITORING, BACKUP, & SUPPORT (80 Servers) $240,000/month

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Documents

KPMG Consulting, Inc: AT&T Latin America Systems Integration