Kristen D’Andrea

9640 Old Waterford Road

Erie, PA 16509 M: 814-602-0121 KFD5025@gmail.com

EDUCATION

Pennsylvania State

University

B.S., Business

Marketing

Graduation May 2013

Visit me on LinkedIn

PERSONAL STRENGTHS o Team member engagement & Optimistic relationship building

o Graphic appeal & meticulous attention to detail

o Adaptable and self-motivated with high stress tolerance

LYNDA CERTIFICATIONS 2016

-Pay-Per-Click Fundamentals (License A306BB) -Google AdWords Essential Training (08BFAB)

-Adobe Reports & Analytics (EC3066) -SEO Fundamentals (0DCA09)

-Optimizing Marketing E-Mails (86F2c3) -Serving Customers Using Social Media (C362C8)

(Please see LinkedIn Link for more Certifications)

CARREER EXPERIENCE STRENGTHS

CUSTOMER ACCOUNT EXECUTIVE

Has built clientele from the ground up through building interpersonal relationships VIA

e-mail and phone communication. Maintained superior client satisfaction by being the

liaison between client and internal departments while consulting and producing

customized resolutions or operations for that client and meeting requested deadlines

specific to that customer.

VENDOR MANAGEMENT

Managed assigned national and international vendors while proficiently answering

inquires pertaining to vendor affairs while supervising the commodity through each

department in the company.

DATA AND ANALYTICS / DETAIL ANALYSIS

Conducted Market research reports by compiling numerous sampling techniques for data

collection, then using software such as SPSS for analysis and presenting the findings to

the requesting client. Handles very timely and intricate filings/Reports.

SOFTWARE PROFICIENCY

Adapted with ease mastering new systems and programs throughout role transitions in

professional career. Most currently used Percolate Software to track social media

marketing inquiries and news updates online for Erie Insurance.

CLIENT CONSULTATION

Coordinated client meetings VIA e-mail and direct confrontation to discuss requests and

adhering to the specific obligations while introducing new innovative ideas.

PROPRIETARY/FIDUCIARY RESPONSIBILITY

Entrusted the duty of handling very personal client identity information and managed

running all financial payments for Corporate Claims Subrogation.

EXPERIENCE

Technology

Experience

Microsoft Office:

Excel, Word, Access,

PowerPoint, Outlook

Percolate Software

Oracle

Photoshop

FrontPage

ECMS System

Document Manager

IBM-SPSS Statistics 20

Volunteer work

*Volunteer at the Erie*

Humane Society

*Event Coordination*

Committee for

Corporate Claims

-Erie Insurance Co.

Academic Experience

IB Marketing

Market Research

Personal Selling

Business Management

Supply Chain Mgmt.

Accounting

Innovation & Product

Management

MARKET RESEARCH EXPERIENCE

CONSULTED WITH THE ERIE BAYHAWKS

o Worked with the Bayhawk’s committee to find ways to penetrate the college market

o Created and tested survey questions; used sampling techniques for data collection

o Created a finalized report and presentation

RESEARCH PROJECT: BRAND EQUITY AT BEHREND

o Created and tested survey questions; used sampling techniques for data collection and SPSS for analysis

o Used linear regression and correlations from SPSS and derived conclusions

o Created final report with all findings including recommendations to increase student satisfaction

ADVANCE FINISHING/COUNTRY FAIR RESEARCH PROJECT

o Collected/analyzed data

o Conducted marketing research report once results were concluded

PROFESSIONAL EXPERIENCE

ERIE INSURANCE GROUP

Social Media Lead, Corporate Claims October 2014- Present

O Lead the direct responses of social media posts for Corporate Claims, the highest volume area at Erie

Insurance Group

O Became proficient with Percolate Software to resolve “flags” or inquiries with social media outlets

O Keep record of all affairs from percolate for end marketing analysis to track online company responses

Claims Support Specialist, Corporate Claims

o Set the benchmark for a new position in the exponentially growing subrogation department through

filing processes and output organization

o Track and handle social media inquiries and news updates using Percolate

o Manage the processing of credit cards and checks every morning for subrogation

o File weekly subrogation report, and monthly arbitration report

o Independently manage time to handle multiple assignments dealing with confidential information

o Handle all Identity Theft claims

MODCLOTH

Accounts Payable Specialist March 2014-August 2014

o Helped to develop and maintain procedures to ensure that vendors are properly paid

o Became proficient in a four-way matching Oracle Applications system

o Ensured the completion of accurate and timely financial statements

o Processed all invoices, credits, debits, and returns for entry into the general ledger

o Skillfully answered inventory, vendor, business unit, and designer-relation inquires related to billing

o Assisted in cleaning up un-invoiced receipts, weekly check runs, and end of quarter closes

PLS LOGISTICS SERVICES

Account Executive August 2013- March 2014

o Constructed creative solutions for complex supply chain needs

o Took charge of client service issues through to the point of resolution

o Built and maintained important business relationships via phone and email

o Negotiated client and carrier freight rates

o Acted as the liaison between shipper, consignee, and carrier

o Sold logistics services on a national level, as well as into Mexico and Canada

o Worked individually and as part of a team to successfully reach department sales goals

TGI FRIDAYS, ERIE

Server June. 2010- August. 2013

o Worked in a high pace environment and became a product expert to meet sales goals