KSU Faculty Orientation 2010

Presented by

Information Technology Services

The KSU Service Desk Main Contact for all Technology Issues Frontline for all Technology Depts.

Email: Service@Kennesaw.eduTelephone:X6999Website: http://its.kennesaw.edu/serviceHours of Operation during the Semester

7:30 AM – 6:00 PM, Mon-Thu. 7:30 – 5:00 Friday

Hours of Operation during breaks

8:00 AM – 5:00 PM, Mon-Fri.

Campus Technology Depts. Enterprise Systems & Services

(ESS)

Information Technology Services (ITS)

Online Development Group (ODG)

Multimedia Development Group (MDG)

Information Technology Services (ITS)

Campus Email Network printing Computer

hardware Data

Network/Internet connectivity

Data cabling Campus main

Operator

Faculty/student WebPages

Computer Labs Software training Desktop Support

(PC and Mac) Customer

Service (Service/Help Desk)

Technical Support Specialist (TSS) Arts – Business – Education - Health & Human Svs – Humanities & Social Sciences - Science & Math - University College-

Faculty Electronic Accounts

NETID

Auto-generated and created uniquely for you.

Uses the first initial of the first name, the first 7 letters of your last name and possibly a number. (Ex. Jane Johnson = jjohns15)

NETID is the Identity Management System that allows for a single sign-on for multiple applications and resources.

http://netid.kennesaw.edu

Electronic Accounts• Owl Express• Zimbra Emails & Calendar• Files.Kennesaw.Edu• GeorgiaView Vista• KSU Web• ComputerTrain• Campus PC Application Preferences

Zimbra

• yourNetID@kennesaw.edu

• Address Book

• Calendaring

• Web Access

• Uses NetID Login and Password

• Can use with MacMail and Outlook

Files.Kennesaw.Edu• Allows you to upload and update your files from

anywhere and at anytime over the internet• Secure file storage and access for faculty, staff,

and students• Same NetID authentication as other campus

applications• Provides an excellent alternative to sending large

email attachments.

KSU Wireless Network

• Secure Wireless internet access

• An integrity scan may be performed to ensure your system is secure

• For more information, visit: http://its.kennesaw.edu/netaccess/, then click on Getting Started

GeorgiaView Vista• Web-based course management system used

to supplement traditional in-class instruction or conduct courses on-line.

• Provided and Supported by USG.

• Online Development Group (ODG)

• CETL – Advancement of teaching and student learning.– Quality Matters.

KSUWeb

• Personal Web Pages for Faculty/Staff

• Dreamweaver training available for assistance with webpage creation

ComputerTrain.Kennesaw.Edu• Blended training system• Online training for popular software programs• Registration for instructor led workshop

training• https://computertrain.kennesaw.edu/ and log

in with your NetID and password.**ComputerTrain is powered by Element K, a premier provider of online learning

content

Additional Applications

• SPSS

• DreamWeaver

• Captivate

• Office 2003/2007, Office Mac 2008

• SSH-FTP

Computer Equipment• Campus Equipment Purchases – BOR

policy requires approval from the CIO for all computer equipment or software.

• Visit http://www.kennesaw.edu/techpurchases

• Computer moves – Contact KSU Service Desk

• Home use Computer Purchases– Dell offers a up to 12% discount to KSU employees: ITS Home Page

• Free MS Office 2007/2008 for home use• Service Desk provides advice on Spyware

removal, Viruses, and Popup Blockers.• KSU’s Service Desk will not work on Non KSU

equipment.

Web Resources

• http://its.kennesaw.eduSoftware DownloadsWorkshop bookletsServices for Faculty/Staff and StudentsIT Policies

• Campus Phone Directory

Software Training

• Online training system ComputerTrain.kennesaw.edu

• IT training workshops• Faculty requested in class workshops• One-on-one assistance – contact KSU Service

Desk• 1st Fridays

STUDENT TECHNOLOGY SERVICES

Main Contact for all Technology Issues for Students Email: studenthelpdesk@Kennesaw.edu Telephone:X3555 Website: http://its.kennesaw.edu/students.htm Hours of Operation during the Semester

MON-THU 8:00 AM – 6:00 PM

FRI 8:00 AM – 5:00 PM

Student Helpdesk

Monday–Thursday 7:00am –11:00pm

Friday 7:00am – 5:00pm

Saturday 7:30am – 6:30pm

Sunday 12:00pm – 11:00pm(during Fall, Spring and Summer

Semesters)

ITS Computer Lab – BB475

Students need to have NetID to login to computers

The STS Walk-In Help Desk is located in the ITS Computer Lab (BB-475)

Available during ITS Computer Lab hours of operation

Student Walk-In Services

Computer Lab Services

125 Individual machines, Group labs, Machines for students with disabilities, Wireless hot spots, Macs, Laptop connections

10 Macintoshes - 20 Inch Dual Boot iMACs in 2 Newly Innovated Group Labs

Printers/Copiers 2 Scanners

Computer Lab Software

Windows XP (Operating System)

MS Office 2003/2007 MS Project 2003 (Specific

Machines) Adobe Photoshop 6.0

(Specific Machines) Adobe Indesign (Specific

Machines) Internet Explorer 7.0 Firefox

Dream Weaver 8.0 MS Front Page Symantec Anti-Virus

(Virus Scanning Software)

SSH/FTP SPSS Oracle JGrasp SAS

Computer Lab Resources

Lab assistants Headphones Wireless access points Special services lab Fax services available for small fee

Student Resources

Software downloads IT Workshop booklets One on One Software Assistance

and Welcome to the KSU family!

Thank you….