KT Questions V1.6-Latest

8/3/2019 KT Questions V1.6-Latest

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4 Please provide the details about the monitoring tools installed on the

servers and services monitored along with runbook

5 Provide a list of agents that should be running on the server along

with agent installation procedure?6 Provide agent configuration settings like server to be

used,ports,authentication protocol etc

7 How are all event, warning, alert,current threshold and alarmmessages managed and for which tickets are to be raised?8 Is there any automated procedure in place in Monitoring system to

inform the resolver group (sms/email etc)?9 What is the notification/escalation procedure followed in case of

outage?10 Provide the incident & service requests of last 6 months with SLA

details for the servers ?

11 Please provide the complete list of categorization used in Incident

management

12 What is the current naming convention for Prod/Dev/Test Server?

13 Is there a provision of maintenance LAN for Backup/Maintenance

Purpose?14 Provide Routing Details Prod/Maint LAN?

15 Schedule for weekly reboot/maintenance ? Supervalu

16 what all system resources are monitored curently & what is the

threshold & severity level?17 What actions are to be taken when the threshold levels are

breached?18 what is the process to disable alert monitoring incase of know

issues.

19 Does the current monitoring tool ignore server downtime for

scheduled weekly reboots/activity.20 Provide the list of reports that have to be generate as part of

monitoring process ? Provide previously generated reports21 what are the tools used for system auditing/logging ?

22 Is there a common repository to store all the log file ?

23 How frequently are these log recycled?

24 What are activities are audited as part of system auditing ?

25 Are the applications/database running on the server started

automatically after system reboot or it has to be done by manually

executin the scri ts39 Provide the standard server hardening procedure

40 Provide detailed documentation of security settings applied

,patching history, services running on the server under SOX/PCI

com liance41 Explain the architecture diagram/setup for critical servers

42 Provide details about the physical location of each server


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46 Who is responsible for adding & deleting of zone information ?

48 How many server have SAN boot disks ? How are they configured ?

49 What are there any configuration changes to be done before

allocating SAN boot device ?50 Provide Boot device order settings for all servers

51 What are the RAID configuration of the local hard disk on theserver?52 How is the SAN multipathing configured? Active-Active or Active-

Passive?53 What kind of algorithm is defined in SAN multipathing for read/write

operations?54 What kind of alert monitoring is in place to detect failure of 1 or

both paths to storage?55 What are the various disk I/O related system parameters changed

for the LUNs assigned from Storage?56 What are the RAID configuration of the LUNs used for Prod/Dev/BCV

requirements etc?57 What are the various BCV/Mirror configured on Storage side for

backup/business continuity purpose?58 What is the frequency for taking the BCV/Mirror and the LUNs for

which it is configured?59 Is remote storage replication (ex SRDF) in use to replicate data at

DR/Remote site?60 What are the NIC configurations on the servers?Duplex etc

61 Firmware/BIOS level of all the servers?

62 Frequency for upgrading firmware/bios? Procedure for the same

63 What are the various firmware/bios/obp/sms level settings done on

the servers?64 details of system performance report generated for the last six

months ?65 details of the process used for creation of new user/common

accounts ?66 What is the approval process for user id creation?

67 Userid naming convention & default password convention

68 Details about the approval process for password reset of individual /

group user ids87 How is the Cluster Node configurations designed ? (Act-Act,Act-

Pas,N+1,N+M etc) and architecture diagram for the same.88 Details regarding cluster such as shared storage,failover mechanism

for application packages on cluster.89 Which network is used as heartbeat lan ? Is it isolated or used for

other purpose as well ?90 Is there any alert mechanism in place for split-brain syndrome and

what is the procedure to recover from such state?


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91 Quorum is provided by disks or some specialized software? In case

of software administration activities on the same.92 Scheduled for maintenance/reboot of servers in cluster and

rocedure for the same93 What are the standard System,I/O,Memory,TCP/IP parameters

changed (along with the values) for the installation of applications

like Oracle Webs here Other DBs A s etc94 What are the various automation script in use.Provide the details in

terms of business ob ective usa e in ut-out ut etc96 Provide the physical startup/shutdown/reset procedure for all types

and models of H/W97 What are the different application/services restart requested by

customer?Procedure and SLAs for the same98 What are the standard LVM/SVM/VxVM level parameters along with

the values and namin standards?101 Audits done in the past (What kind of data is collected/provided?)

102 Is there any account lockout policy? If yes what is the policy?103 Provide the list of which servers are decommissioned and for what

reason?104 Which performance monitoring tool you are using for disk space

utilization memor CPU etc.?105 What type of application is used for backup(e.g script or

netbacku ?106 What is the antivirus server for windows/Unix server?

110 confi uration details of backu a ent?

111 Restoration Polic for os or an other backu ?

113 Is Internet accessible from any servers?

115 Is TCP wrapper configured on servers?116 Is SMTP configured on servers?

117 Which mail client is used for SMTP?

118 Which mail server is used for SMTP?

119 How do you transfer/access data from unix to windows servers or

viceversa?120 Is ftp access is allowed on servers?

121 Are the servers added to any domain?

122 Is IP filterin enabled on servers?

123 Oracle Grid Finance server administration

124 Script automation details

125 M4k and other high end server hardware racking, installation

126 M4K system administration

MRKT5/MR

KT6

Systems

Management/Admini

stration

Sr. No. Questions Owner

1 What are the tools used for performance measurement?


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2 What parameters are been monitored

3What are the current threshold set after which an alarm is

generated?

4What is the process to tune a system parameter incase of

performance degrade?5 Where is the repository for system performance data stored?

6 How to access the performance data repository7 Provide performance report for the last 6 months

10Provide list of standard NFS shares on the servers and clients uding

them.11 Provide the application usage and dependencies for NFS shares

17 Is there any tool is use for patch management?

18How are the patches applied to system? Which policy is used?

Conservative or Latest Patches?

19Downtime is provided for patch upgrade activity specifically or has

to be managed under standard maintenance window?

20Patch release history of all server and list of issues which were

caused by Patch upgrade

21

Provide details regarding the testing of patch and test

environment.How many days/weeks to wait before releasing the

patch in production?22 What is the process and procedure for emergency patching?

25 Rollback policy for patch not suitable?

26Is there any inventory of current/latest patch level updated on all

servers currently patched?27 Which type of Application is used for virtualization?

28What are the guidelines/policies for assigning SUDO,RBAC access to

normal users?

29 Provide details regarding RBAC,SUDO access given to normal users

30Is RBAC(Role Based Access Control) is used currently on all the

servers(for Solaris)?

31ACL(Access Control List) for filesystems/directory currently set on all

the servers.

32Any Startup/Shutdown procedure for all the servers at the time of

outage?33 Print server configuration details ?34 How is print queue managed?

35 Which files/directories are presently shared on servers?

36 Are CD/DVD drives enabled on all unix servers?37 Any Change request required to enable CD/DVD drives?

MRKT7 Database Support Sr. No. Questions Owner

1Provide details of servers that have Database running on them along

with number of instances & their names ?


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2 Provide business description and importance for all the databases

3 Provide contact details of DBA teammembers

4 Details about the database backup schedule for these servers ?

5what is the level of support currently provided as part of database

su ort ?

6What level of support is provided and expected from Midrange team

in case of DB Patch application etc by DBAs?7 Is Oracle RAC in use? Provide details on the same

8 Standard Database installation procedure ?

10 Details about space utilization of database on each server?

MRKT8Incident & Problem

ManagemenSr. No. Questions Owner

1 Which tools are used for incident management & how to use those?

2details of the existing policies & procedures for incident/problem

mana ement rocess

3 Sources from where we get incident calls e.gservicedesk/enduser/operations/system generated alerts?

4 What is the process of routing ticket to other queues?

5Problem Mangement Poclies in place for eleminating recurring

incidents?

6What is the criteria for doing RCA's ? Is it done for all P1/P2

incidents ?7 What are the SLAs governing RCA submission?

8How are the RCAs tracked/managed? Any special tool used for the

same?

9

what are the (approval) processes followed incase of service request

?10 What are the SLAs governing request fulfillment process ?

11 Details of incidents & SR for the past 6 months

12 Is there any known error database in place?

13what the current escalation metrics & how are the severity levels

classified ?

14Are there any VIP/Priveleged users whoes issues are to be

addressed on priority ?15 What are the SLAs governing such VVIP requests?

16 What type of ITIL processes do you follow?

17 Where is CMDB?

18 How is capacity planning done?

19 What are the best practices you are using at present?

MRKT9 BC & DR activities Sr. No. Questions Owner

1 What are the policies & procedures for DR/BC

2Provide details roles/responsibilities and contact details specific to

DR/BC


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3How many infrastructure and applications are under the scope of

DR/BC along with RTO/RPO timelines

4What is Processes/procedures necessary for Change management

and Capacity planning of DR equipments

5What is the Escalation procedure, communication channels during

DR6 Provide DR Performace report after the occurrence of disaster

7 What are the recovery procedure & tools used at DR Site

8 Please provide reports of previous DR/BC drills

9What is the frequency for conducting BCP(Business Continuity

Planning) drills?IMAC process Sr. No. Questions Owner

1 Provide the details procedure for soft and hard IMAC activities

2 What is the process for moving server between DC

3What is the process for commissioning & decommissioning of

servers

4What is the timeframe between server decommissioning and

disposal/reuse?5 What are the policies and procedure for disposal of the servers?

6 What are the policies and procedure for the reuse of the servers?

7What are the different test done on H/W(new/reuse) before being

certified for use by business?

8What are the various precautions taken during IMAC to prevent

damage to equipments ? Ex Antistatic bands etc..

9Any tool used for erasing the data on local disks before

reuse/disposal? Details regarding the same

10

Any tool used for erasing the data on tapes before disposal/reuse?

Details regarding the same11 Provide the details for adding or changing IO cards/peripheral

12Process for installation of new server . Is there any standard

document that is followed

13 List of S/Ws which are part of standard system build(Agents etc)

14Is new system built done manaully or is there any automated

process15 What are the SLAs in place for new system/image build?

16 What are the SLAs in place for installation of S/Ws?

17 Provide details for automated installation NIM/Kickstart/Jumpstart

18 How frequently are the system build images updated ?

19Are there any specific parameters that are set for

Database/Application optimization during system builds

20What the conventions used for server naming/ip addressing/routing

for producation/development servers


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22How is storage allocated for midrange servers ?? Do they boot from

SAN or only the data is kept on storage devices23 Is there any process for new server hardware signoff

24who is reponsible for installing database/application software during

new server build25 What are the specific setting related to NIM servers?

26 What are the different SPOTs created ,its content and use?

27 NIM Client settings

28 Hos is the patch management done from NIM environment

29How is the OS backup taken?Frequency? Standard directories to be

excluded from the Nim image.30 Which LAN is used by the NIM Infrastructure?

31 What are the Pre & Post scripts for NIM client installation

32 What are the specific settings related to Jumpstart servers?

33What are the different S/Ws added to jumpstart server ,its content

and use.34 Jumpstart client settings

35 How is the OS backup taken?Frequency? Standard directories to beexcluded from the Flar image.

36 What are the Pre & Post scripts for Jumpstart client installation

37 Specific setting related to Kickstart servers

38 What are the different image sources and ks.cfg files?

39 What are the Pre & Post scripts for Kickstart?

40How is the OS backup taken? Tool used?Frequency? Standard

directories to be excluded from the image.41 What is the server naming convention?

42 What are the specific IO and Filesystem parameters set?

43

Are different network used for production/dev/backup

purpose?What are those?

44Provide details on the test enviroment used for testing the new

system builds45 Provide details regarding IBM lpars and lpar settings

46Provide list of HMCs and details regarding the lpar configuration on

HMCs

47Provide details regarding the resource management settings for

LPAR and DLPAR48 Are Solaris Zones in use?

49 Which type of zones are used ? Whole root/thin/BrandZ?

50Provide details regarding the server on which zones are configured

and zones configuration

51How are the resources on the servers managed between zones?

Please provide detailed resource management configuration52 What are the criterias for moving application to zones?

53What are the different resource parameters identified and data

collected for the resource requirements of a zone?


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54 What are the defaults settings for new Zones?

55 Provide details regarding the Vmware infrastructure in place.

56 Is it used for test purpose or production as well?

57Which servers are migrated or due to be migrated to virtual

infrastructure?

58How are the resources on the Vmware servers managed between

VMs? Please provide detailed resource management configuration

59 What are the criterias for moving application to VMware?

60What are the different resource parameters identified and data

collected for the resource re uirements of a VMware?61 What are the defaults settings for new VM?

62Provide list of users who have access to VMware (client or web-

based) ?63 Provide the level of access granted to such users?

69 What are the routes added on all the servers and for what purpose?

70 Any firewall need to authenticate to access client network(for e.gtelnet, ssh, website, etc.)

73 Is there any test procedure for checking image build on server?

74Procedure for moving server between production and development

environment?75 Paging/Swap/Dump device details of all the servers?

76General rule for calculating the size of various OS related

mountpoints?

77General rule used while allocating swap space for the new system

builds?Break Fix Sr. No. Questions Owner

1 Provide details about hardware vendor contact details & procedureto log tickets with vendor

2 Details of server in warrany / non- warrany /End of life

3 Details of vendor contract types and response time/SLA provided.

4How is the vendor SLA tracked and escalation matrix/procedure for

each vendor?5 What is the Breakfix windows - for each server

6What is the server break fix procedurefor server under non

warranty7 Provide spare parts inventory details along with the location

8Is there any system for tracking SLA for breakfix replacement ??

Provide details

9What is the process for ordering new spare parts & for scrapping

broken parts

10Provide the list of servers from past 6 months of the some

hardware mem c u etc. is re laced


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Response from TCS Tier2/Supervalu



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KT Questions V1.6-Latest