L3 - Unit 01 - Assignment 2011-12

Communication and Employability Skills for IT (CESIT) Page 1 of 23 14 July 2011

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Unit No. Unit Title

1 Communication and Employability Skills for IT (CESIT)

No. of Credits Assessor Student Name

10

Date Issued Submission Date

12 September 2011 16 December 2011

Learning Outcomes

On completion of this unit a learner should:

1. Understand the personal attributes valued by employers

2. Understand the principles of effective communication

3. Be able to use IT to communicate effectively

4. Be able to address personal development needs.

Author IV IALV

Trevor Nichols Sally Clark Eric Cockburn

27 May 2011 7 August 2011 7th August 2011

Assignment Results Summary Task Hand-in date IV completed date Task Criteria Met (Circle) Final grade

1 23/09/11 28/10/11 P7

2 14/10/11 18/11/11 P1 M3

3 25/11/11 13/01/12 P2 P3 P6 M1 M2

4 09/12/11 27/01/12 P4 P5

D1 P8 D2

All the work you submit for this assignment must be your own. You must reference any source

information used from your research appropriately. Plagiarism is taken very seriously. Any work

found to have been plagiarised from another student, manual, textbook, internet, intranet or any

other source will be handed back to you for resubmission. A repeat occurrence will lead to the

implementation of the College’s disciplinary procedures.

I confirm that all the work I have submitted for this assignment is my own.

Student signature Date


Note to student:

Your tutor will expect your assignment work to be professional and correct.

To achieve this you must proofread your work before you submit it for

assessment, to ensure that:

• there are no spelling errors

• the grammar is correct

• the punctuation is correct

• you have answered the question(s) set and the work makes sense.

Submit your work for assessment in a plastic wallet and, don’t forget, put

your name on it!

Don’t be afraid to ask for help and advice


Scenario 12 September 2011

Dear

Re: Training Programme

You have been working for some time as a Trainee Manager for Business Solutions, which is

an IT consultancy company which provides a wide variety of IT solutions to the retail and

commercial market. To complete your training course you have to work, for a period of time,

in each of the functional areas within the company. You have finished your first period of

training in the Marketing department very successfully. We are very pleased with the way you

have worked so far. You clearly understand that all employers like their staff to have a

positive way of thinking and an optimistic outlook. You have a positive commitment to

working for the company which is good for us both and, together, we will succeed.

Your training continues in the Human Resources Department. During this time you must

develop your skills and knowledge in a wide range of topics. By the end of this period you

will:

1. Understand the personal attributes valued by employers

2. Understand the principles of effective communication

3. Be able to use IT to communicate effectively

4. Be able to address personal development needs.

On the following pages you will find a series of tasks that you have to complete to be

successful in this phase of your training. These tasks will be tough but we are confident that

you will come up with positive and inspired solutions.

You will be expected to submit work that is of a high standard which reflects the ethos of the

company and demonstrates your energy and passion, your “can do” attitude, your talent to

work in a team and your good communication skills.

We wish you every success in your new challenge.

Yours sincerely

Business Solutions

Fozia Patel (Ms)

Head of Human Resources

15 Albion Street, LEEDS, LS1 6TZ

0113 389 6598

[email protected]

The CAN DO company


The CAN DO company

Task 1: Be able to address personal development needs

1a

Memo

To: Trainee Manager

From: Ms Fozia Patel

Date: 12 September 2011

Re: Personal Development Plan (PDP)

During your time in the Human Resources Department there is a range of topics that

you need to research, learn, develop and understand as shown in the tasks on the

following pages. The topics include:

1. Learn/develop researching skills

2. Develop your writing skills

3. Understand attitudes and attributes that employer’s value

4. Knowing your learning style and how knowing it can help you

5. Understand the principles of communication within an organisation

6. Understand barriers to communication in an organisation and ways to

overcome them

7. Learn and develop personal presentation skills

8. Understanding and demonstrate interpersonal skills

9. Create technical documents for a specialist channel of communication,

i.e. email, blog, web page, vlog, podcast

10. Demonstrate the use of a variety of ICT tools and systems to communicate

effectively

11. Being able to Proofread

12. Being able to evaluate what you have done

Select four (4) topics from the list above that you need to learn, understand and

develop. Create your own Personal Development Plan (PDP) or use one of the PDP

templates you will find on the Moodle CESIT site and as a minimum:

1. list each of your selected topics as an action

2. describe how you will go about completing each action

3. set a target date for completing each action

In addition, identify two (2) personal actions that you would like to develop and add

these details to your PDP giving six (6) actions in total.

This task must be completed by 23 September 2011/17.

Very important:

At least once every month, you and your tutor must review your PDP progress. It is

your responsibility to ensure you have this monthly review meeting. This review will

form your evidence for criteria P8 as shown in task 4c.

Fozia Patel

P7

You must attribute any sources used for research appropriately.


Task 1 deadline: 23 September 2011

Criteria Feedback against Criteria Action Plan/dates

(if required) Met?

P7: Produce a

Personal

Development Plan

Yes

No

Feedback (general comments e.g. layout, grammar etc.)

Signed Learner: Signed Assessor: Date:

Actions completed



Task 2: Understand the personal attributes valued by employers

2a

All employers look for a special set of skills from job-seekers and employees. These skills will

include specialist skills needed to perform a particular job. But beyond these job-specific

skills, employers look for people that have a wide range of employability skills. Many studies

have shown how important these key employability skills are for the success of the employee

in their work. Employability skills are also known as attitudes and attributes. Business

Solutions expect their employees to have good attitudes and attributes and some of these are

listed below:

Personal attitudes:

• a positive mindset and attitude

• energy and enthusiasm

• a ‘can do’ mentality

• realistic expectations

General attributes:

• the ability to work in a team

• good communication and numeracy skills

Specific Attributes:

• a positive commitment to working for the company

• health & safety

Research what is meant by the phrases listed above and identify why employers value them.

Hand in evidence of your research to your tutor.

In groups, you will discuss why employers value positive attitudes and attributes from their

employees covering each of the topics listed. Include in the discussion why some people

develop these attitudes and attributes and why others don’t. You must make a significant

extended contribution that effectively discusses the topics. Your tutor (use appendix 3) and a

colleague (use Appendix 1) will observe your involvement in the discussion and your

interpersonal & communication skills.

This evidence will contribute to criteria P4: Demonstrate a range of effective interpersonal

skills (task 4d) and L2 English Functional Skills Speaking, listening and communication:

Discussion.

The information gathered for this task can be used in task 2b.

L2 English Functional Skills Speaking & Listening: Discussion

2b

Business Solutions wants their employees and future job applicants to demonstrate a positive

approach and attitude to the company.

The Human Resources Manager, Ms Fozia Patel, wants you to explain different employee

attitudes and attributes that are valued by Business Solutions. Using the information you

gathered for task 2a and any additional research necessary, explain why Business Solutions

values at least five (5) attitudes/attributes for each of the three categories listed below:

• Specific attributes that an employee should have to work in the IT industry, i.e.

work attitude, technical knowledge, healthy and safety

• General attributes that an employee should be able to demonstrate, i.e. planning

skills, organisational skills

• Attitudes that an employee should display, i.e. a ‘can do’ attitude, a positive

mindset and attitude, energy and enthusiasm, realistic expectations

You can present this work for Ms Patel in any way you would like. This could be a web page,

a blog, a podcast, a video. Reports and PowerPoint presentations are strongly discouraged.

Include the Business Solutions logo and company information, i.e. address, appropriately.

P1


2c

Ms Patel wants you to identify your learning style and then explain by knowing your learning

style, how can it help you to learn more effectively.

1. Identify your learning style using a recognised model, i.e. VAK, VARK or Multiple

Intelligences. Understand the different ways of learning, particularly your own,

within your preferred model.

2. You will be questioned orally by your tutor to explain:

“If you are aware of your preferred learning style, how can you

use that knowledge to make your learning more effective?”

Please ensure you are fully prepared to demonstrate your knowledge and understanding of

learning styles and how they can help you before your questioning appointment.

Your tutor will complete the Record of Oral Questioning form (Appendix 5) that provides the

evidence for this task.

M3

Reminder:

At least once every month, you and your tutor must review your PDP progress. It is your

responsibility to ensure you have this monthly review meeting.



Task 2 deadline: 14 October 2011


(if required) Met?

L2 FS English:

Discussion:

2.1.1

2.1.2

2.1.3

2.1.4

Yes

No

P1: Explain the

personal attributes

valued by

employers

Yes

No

M3: Explain how an

awareness of

learning style can

aid personal

development.

Yes

No



Actions completed



Task 3: Understand the principles of effective communication

Principles of effective communication: key areas

General communication

skills: Interpersonal skills: Communicate in writing:

• Cultural differences;

• Adapting the way we

communicate with

others, e.g. Modulating

voice, terminology,

format;

• Accuracy in

communications;

• Engaging your audience

e.g. Changing

intonation, use of

technology;

• Question and answer

sessions

• Methods of interpersonal skills

e.g. Verbal exchanges, signing,

lip reading;

• Techniques and cues in

interpersonal skills e.g. Body

language, use of intonation;

• Positive language & negative

language;

• Active engagement e.g.

Nodding, summarising,

paraphrasing;

• Barriers e.g. Background noise,

distractions, lack of

concentration;

• Types of question e.g. Open,

closed, probing; speed of

response

• The use of ‘smileys’ or

emoticons, key messages

e.g. Letter, fax, email;

grammar;

• Spelling;

• Structure of different

documents;

• Identifying relevance of

information;

• Proofreading;

• Considering alternative

viewpoints;

• Note taking;

• Capitalisation

3a

Good communications between colleagues at work is very important! If colleagues don’t

understand what each is saying, it could lead to serious consequences for the individual and

the company, i.e. loss of job, loss of orders, supplying the wrong product or reduced profits.

Ms Patel asks you to create a leaflet for Business Solutions staff that explains the principles

of effective communication. You must describe two of the topics from each of the three

Principles of effective communication: key areas shown above.

Proofread your work and provide either

• annotated draft & final version printouts

or

• upload to Moodle, ‘marked-up’ versions of the leaflet.

This will form part of the evidence for criteria M2: Review Annotated draft documents (task

3d).

P2


3b

Sometimes, when communicating, the message is lost; a barrier can get in the way which

can lead to confusion and errors. For the communication to succeed, these barriers have to

be removed.

To raise awareness of barriers to communication and how to overcome them, Ms Patel asks

you to give a presentation to fellow trainees. Your presentation should last approximately

six (6) minutes and must:

1. Describe three (3) barriers to communication, one from each of the following

Principles of effective communication: key areas: General communication skills,

Interpersonal skills and Communicate in writing as listed above

2. Explain ways that can be used to reduce the impact of the three (3) barriers to

communication and explain why they might work.

Your tutor (use appendix 4) and a colleague (use Appendix 2) will observe your presentation

and your interpersonal & communication skills. This evidence will contribute to criteria P4:

Demonstrate a range of effective interpersonal skills (task 4d) and L2 English Functional

Skills Speaking, listening and communication: Discussion.

P3

M1

L2 E

FS

S & L

Pres.

3c

Business Solutions want their staff to understand a variety of communication channels that

are available within the company. The channels available within Business Solutions include:

Podcast; Video Conferencing; Vlog; Email; Blog.

You also have to develop the way you write a technical document.

Ms Patel asks you to select one (1) of the above available channels of communication and

create a user friendly ‘Dummies’ user guide, explaining how to set up and use it, i.e. how

you would set up video-conferencing. You should use a combination of screen prints, images

and written text to create a guide of at least six (6) pages that is very easy for a new user to

use.

Proofread your work and provide either

• annotated draft & final version printouts

or

• upload ‘marked-up’ versions of the user guide to Moodle.

This will form part of the evidence for criteria M2: Review Annotated draft documents (task

3d).

P6

3d

When creating any document it should be presented to a high standard. To ensure that the

work is of the accepted standard it should be proofread. This involves checking spelling,

grammar, punctuation, sentence & paragraph construction and also checking that the

question has been answered.

During the process of proofreading, any changes that need to be made should be indicated,

or annotated, on the printout or ‘marked-up’ versions in Word uploaded to Moodle.

To show that you have undertaken proofreading, provide annotated draft and final versions

or upload ‘marked-up’ versions of your evidence for task 3a and task 3c.

M2

Reminder:

At least once every month, you and your tutor must review your PDP progress. It is your

responsibility to ensure you have this monthly review meeting.



Task 3 deadline: 25 November 2011


(if required) Met?

L2 FS English:

Discussion:

2.1.2

2.1.3

Yes

No

P2: Explain the

principles of

effective

communication

Yes

No

P3: Discuss

potential barriers

to effective

communication

Yes

No

P6: Communicate

technical

information to a

specified audience

Yes

No

M1: Explain

mechanisms that

can reduce the

impact of

communication

barriers

Yes

No



Actions completed



The CAN DO company

Task 4: Be able to use IT to communicate effectively

4a

Memo

To: Trainee Manager

From: Ms Fozia Patel

Date: 14 November 2011/23 April 2012/Other date

Re: Evaluation

We hope you have enjoyed your training in the Human Resources Department and have

gained from the experience. We have been impressed with the work you have completed

relating to the many topics covered.

Before you move on to the Accounts Department, I want you to evaluate what you have

done in the Human Resources Department.

In a report, evaluate the interpersonal and communication techniques you have used in ALL

the sub-tasks in tasks 1, 2, 3 and 4. Consider each sub-task in turn, describing it and what

your expected outcomes were. Did you achieve what you expected? What interpersonal

and/or communication skills did you use and what could you have done to improve them.

How will you be able to use this experience in future and what further could you do to

develop your interpersonal/ communication skills? Do this for each of the pass and merit

criteria.

Complete this evaluation report and hand in as directed by your tutor.

FP

D1

4b

In a report, evaluate each action on your PDP, and identify areas for improvement.

Consider each action in turn and give a brief description of it, the time scale, the expected

outcomes and if you achieved them, explaining the processes you used. What went well

with your approach to the action and what went less well and what could you have done to

overcome this? How will you be able to use this experience in the future and what further

could you do to develop your skills?

D2

4c

You have worked hard to complete the actions that you set out in your PDP in September.

Hand in your PDP, duly completed with actual dates of completion of tasks and comments

and evidence that it has been reviewed by your tutor on a regular basis.

P8

4d

You have demonstrated your interpersonal skills in Task 2a and Task 3b. Gather further

evidence from your other units where you have demonstrated your interpersonal skills. You

can get your unit tutor to complete an Observer/Witness Statement (appendix 7) as

evidence.

P4

4e

You have to demonstrate that you can use, and have used, IT to aid communication. Much

of this you have done to complete the tasks within this assignment, i.e. Word for reports

and PowerPoint for your presentation. All you need to do is to list these on the evidence

sheet for P5, appendix 6. You can use evidence from other units of your course too but the

work must be your own. Printouts or uploaded files to Moodle can be used as evidence.

P5



Task 4 deadline: 16 December 2011


(if required) Met?

P4: Demonstrate a

range of effective

interpersonal skills

Yes

No

P5: Use IT to aid

communications

Yes

No

P8: Follow a

Personal

Development Plan

Yes

No

D1: Evaluate

interpersonal and

written

communications

techniques

Yes

No

D2: Review

progress on a

Personal

Development Plan,

identifying areas

for improvement

Yes

No



Actions completed



Indicative reading for this unit

Text books

Bolton R – People Skills (Simon & Schuster, 1986)

ISBN-10 067162248X,

ISBN-13 978-0671622480

Barker A – Improve Your Communication Skills,

2nd edition (Kogan Page, 2006)

ISBN-10 0749448229,

ISBN-13 978-0749448226

Websites

www.mindtools.com/page8.html

Functional Skills

ICT Level: 2

When using ICT – Use ICT systems When learners are …

Select, interact with and use ICT systems

independently for a complex task to meet a

variety of needs

using IT to aid communications

ICT – Develop, present and

communicate information

Present information in ways that are fit for

purpose and audience

communicating technical information to a

specified audience

Evaluate the selection and use of ICT tools

and facilities used to present information

evaluating interpersonal and written

communications techniques

Select and use ICT to communicate and

exchange information safely, responsibly and

effectively including storage of messages and

contact lists

using IT to aid communications

English Level: 2

When using When learners are …

Speaking and listening – make a range of

contributions to discussions and make

effective presentations in a wide range of

contexts

demonstrating a range of effective interpersonal

skills

Writing – write documents, including

extended writing pieces, communicating

information, ideas and opinions, effectively

and persuasively

communicating technical information to a

specified audience.


Communication & Employability Skills for IT (CESIT):.

Peer Observation sheet: DISCUSSION..

Make notes as you observe the DISCUSSION of your colleague; the sections below are a guide. Comment on the communication and interpersonal skills demonstrated by your colleague.

Presenters name: Observers name: Date:

Discussion content Observers comments

� Evidence of preparation for the

discussion – did they

understand the topic?

� Involves others

� Moves the discussion on

Say how they showed this?

Speaks clearly/suitably

� Volume (audible)

� Clarity of expression (not

muttered etc.)

� Suitable language appropriate

to subject, situation & purpose

– jargon/slang.


Listening

� Listened to others

� Showed they were listening

using nods and body language


Body language

� Adequate eye contact made

with others

� Confident posture

� Appropriate use of gesture


� Additional comments


Appendix 1


Communication & Employability Skills for IT (CESIT):.

Peer Observation sheet: PRESENTATION..

Make notes as you observe the PRESENTATION of your colleague; the sections below are a guide. Observation feedback on communication and interpersonal skills demonstrated.

Presenters name: Observers name: Date:

Presentation content �� Observers comments

Adequate content/duration

� e.g. content appropriate to

task and lasted 6 minutes


Adequate preparation

� e.g. not reliant on notes,

� not too hesitant


Speaks clearly/suitably

� Pace (not too fast, pauses

confirm listeners’ following )

� Volume (audible)

� Clarity of expression (not

muttered etc.)

� Suitable language appropriate

to subject, situation &

purpose – jargon/slang.


Keeps to subject /talk has

structure

� Beginning (intro)

� Middle (kept to subject)

� End (conclusion)

� Any questions?


Presentation is visually

competent

� Consistent style/colour

schemes

� SPG adequately accurate

� No text/colour clash

� Appropriate use of blank space


Body language

� Describe the interpersonal

skills demonstrated by the

presenter


Has the presenter described

barriers to communication?


Has the presenter explained

mechanisms to reduce barriers to

communication?


Appendix 2

Communication and Employability Skills for IT (CESIT) Page 17 of 23 27 May 2011

FUNCTIONAL SKILLS ENGLISH

LEVEL 2: SPEAKING, LISTENING & COMMUNICATION ASSESSMENT

CONTRIBUTING TO A DISCUSSION - ASSESSOR’S OBSERVATION RECORD FOR DISCUSSION

Centre name Candidate name No. in discussion group

Centre No. Candidate No. Subject of discussion

Role(s) undertaken in discussion:

FS

ref

GOOD PASS

The candidate has:

PASS

The candidate has:

NEAR MISS

The candidate has:

FAIL

The candidate has:

2.S.1

• listened perceptively to complex information

• given relevant, cogent responses

• used appropriate language.

• considered complex

information

• given relevant, cogent

responses

• used appropriate language

• listened to information

• given relevant responses

• listened most of the time

• made some responses,

although not all relevant

2.S.3

• made influential and authoritative

contributions so they are appropriate to the

audience, purpose and situation

• adapted contributions to suit

audience, purpose and

situation

• made contributions, which are,

on the whole, appropriate to

the audience, purpose or

situation

• made limited contributions

some of which may not have

been relevant to the

audience, purpose and

situation

2.S.4

• made significant contributions using different

ways to initiate, develop and share

discussion

• taken on a range of roles including

encouraging others’ participation

• effectively moved discussion forward,

helping to make decisions where

appropriate

• made significant contributions

• taken on a range of roles

• helped move discussion

forward

• taken on a limited range of

roles

• taken on only one role eg

supporter, within the

discussion

RESULT � Evidence/comment:

GOOD PASS

Appendix 3

PASS

NEAR MISS

FAIL

Assessor’s name Signature Date


FUNCTIONAL SKILLS ENGLISH

LEVEL 2 SPEAKING, LISTENING & COMMUNICATION ASSESSMENT

MAKING A PRESENTATION

ASSESSOR’S OBSERVATION RECORD FOR PRESENTATION

Centre name Candidate name Description of

Audience

Centre no. Candidate no. Purpose and subject

of presentation

FS

ref

GOOD PASS

The candidate has:

PASS

The candidate has:

NEAR MISS

The candidate has:

FAIL

The candidate has:

2.S.2 • presented relevant information and

ideas clearly

• presented, where appropriately,

persuasively to others

• used a mature command of

vocabulary

• presented relevant information

and ideas clearly

• presented, where

appropriately, persuasively to

others

• presented information and ideas

reasonably clearly, to others

• presented information and ideas,

although not always with clarity

2.S.3 • adapted their presentation to suit the


• used a range of appropriate visual

and other aids

• managed listeners’ attention

through sophisticated styles of

delivery

• adapted their presentation to

suit the audience, purpose and

situation

• used visual aids, if appropriate,

to make an effective

presentation

• given their presentation in a way,

which, on the whole, suits the


• not fully given their presentation

in a way which suits the audience,

purpose and situation

RESULT � Evidence/comment:

GOOD PASS

Appendix 4

PASS

NEAR MISS

FAIL

Assessor’s name Signature Date


Course: Unit: Student Name:

Questioning

Situation, i.e. 1-1 Criteria text to be achieved

Assignment task

reference

Criteria

reference

Enter first question then add

subsequent questions Student’s actual response

Explain how and why the student’s

responses satisfy the criterion

requirements?

Appendix 5

Achieved Student signature: Tutor signature: Tutor name: Date:


Communication & Employability Skills for IT

Evidence sheet for Task 4e

P5: Use IT to aid communications

Student Name

You need to demonstrate that you can use IT to aid communication, i.e. word processing,

presentation software, and email or specialist software. Much of this you have completed in the

tasks within this assignment and these can be referenced below.

You can also use evidence (hard copy) from other units of your course but the work must be your

own. This evidence can include spreadsheet, database, web pages, programming, maths, and any

other specialist software.

Identify the piece of work you want to use as evidence for the software listed

below.

Task

reference Word-processed document

PowerPoint Presentation

Email

Blog

Web pages

Appendix 6

Spreadsheets

Podcast

Other

Student signature Assessor name Assessor signature Date


Communication & Employability Skills in IT

WITNESSWITNESSWITNESSWITNESS/OBSERVER/OBSERVER/OBSERVER/OBSERVER STATEMENTSTATEMENTSTATEMENTSTATEMENT

Student name:

Qualification:

Unit number & title:

Description of activity undertaken (please be as specific as possible)

Assessment & grading criteria (for which the activity provides evidence)

Appendix 7

How the activity meets the requirements of the assessment and grading criteria, including how and where the activity

took place

Witness name: Job role:

Witness signature: Date:

Learner name:

Learner signature: Date:

Assessor name:

Assessor signature: Date:


Communication & Employability Skills in IT

Check List

Task and criteria Minimum Portfolio Evidence Done?

��

Task 1

1a P7 • Your Personal Development Plan that details actions, how each action

will be completed and expected & actual target dates

Task 2

2a

English

Functional

Skills

(Discussion)

• Proof of research into the attitudes and attributes valued by employers

• Tutor feedback sheet (Appendix 3)

• Peer observation feedback sheet (Appendix 1)

2b P1 • Your presentation about attributes and attitudes valued by employers

2c M3 • Your tutor questioning sheet about learning styles

2d M2 • Draft & final versions of attitudes & attributes booklet and Learning

Styles essay

Task 3

3a P2 • A staff leaflet that describes two of the topics from each of the three

Principles of effective communication: key areas

3b P3

M1

• PowerPoint presentation with notes pages showing descriptions of

barriers and explanations of ways to overcome barriers.

• Tutor feedback sheet (Appendix 4)

• Peer feedback sheet (Appendix 2)

3b

English

Functional Skills

(Presentation)

• Tutor feedback sheet

3c P6 • A user-friendly ‘Dummies’ user guide for a channel of communication of

your choice that is clear and easy to use.

Task 4

4a D1 • An evaluative report of the interpersonal and communication techniques

you have used in ALL pass and Merit criteria graded tasks

4b D2 • An evaluative report that reviews and explains each action on your PDP

4c P8

• Your PDP duly completed with actual dates of completion of tasks and

added comments together with signed and dated evidence that it has

been reviewed by your tutor on a regular basis

4d P4

• Tutor & peer feedback sheets for Task 2a discussion

• Tutor & peer feedback sheets for Task 3b presentation

• A third example evidenced in some way (Witness statement Appendix 7)

4e P5 • Completed evidence sheet (appendix 6)

• Hard copy or uploaded files to Moodle


Tutor notes:

• The students should understand the scenario for this assignment and produce all work

within it. They Work for Business Solutions so the work is for that organisation.

• A variety of methods of presenting the evidence is offered.

• Task 1a, the PDP should be a working document that is created and printed then

annotated as progress with the actions is achieved.

• The PDP must be reviewed regularly, once each month; this ensures achievement of

criteria P8.

• Task 2a produces the evidence for level 2 English functional skills Speaking, listening and

communication.

The following is taken from OCR Functional Skills qualification in English at level 2 standards

http://www.ocr.org.uk/download/kd/ocr_38933_kd_fs_centre_hb_l2.pdf :

The term 'speaking, listening and communication', as used by these standards, is intended to be interpreted in a

broadly inclusive way and is not intended to create any unnecessary barriers to learners with speech or hearing

impairment. The needs of individual learners will vary but, as guidance, the term should be interpreted as

meaning communication, discussion and presentation that:

• can include use of sign language (eg British Sign Language, sign-supported English) provided this is made

accessible to all participants in the discussion. (It is recognised that BSL is a language in its own right and

not a form of English. BSL is, however, permitted as an alternative to English for the assessment of

speaking, listening and communication where BSL is the learner's normal way of communicating in the

contexts described by the standards). No other languages are permitted as alternatives to English;

• can include access to augmentative speech equipment and such software as constitutes the learner's

normal way of working;

• does not depend solely on the use of written language or require the individual/s with whom the learner

is communicating to be able to read (as these skills are covered by the requirements for reading and

writing).

Skill standards Coverage and range

Speaking, listening and communication

• (2S) Make a range of contributions to

discussions in a range of contexts,

includingthose that are unfamiliar,

• (2S1) Consider complex information and give a

relevant, cogent response in appropriate

language (2S2) Present information and ideas

clearly and persuasively to others

• (2S3) Adapt contributions to suit audience,

purpose and situation

• (2S4) Make significant contributions to

discussions, taking a range of roles and

Component Assessment

availability Assessment details Duration

Speaking,

Listening and

Communication

Available

throughout the

year.

Centre set and assessed. Externally moderated by OCR

1 formal discussion about unfamiliar subjects conducted

under controlled assessment conditions

1 presentation about unfamiliar subjects conducted under

controlled assessment conditions

The subject for the discussion and presentation can be

similar, if appropriate

30 minutes

The Speaking, listening and communication component of this qualification is designed around the principle that

learners will build evidence towards the achievement of a level within a prescribed period of time under

Controlled Assessment conditions. Once all skills standards have been met, for the subject level, the evidence is

then submitted to OCR for external moderation. In order for learners to be able to effectively progress towards

meeting the requirements of each skill standard in the Speaking, listening and communication component,

teachers must make sure that the coverage and range requirements for each standard are fully addressed. The

identified coverage and range are not exhaustive and may be expanded upon or tailored to particular contexts to

which the qualification is being taught and the skills standards applied.

Documents

L3 - Unit 01 - Assignment 2011-12