Lab Management (MLLM-401)

Lab Management (MLLM-401)

ByDr. Hoda Zaki

Prof. Hospital AdministrationChair Department of Health Administration &Behavioral Sciences

High Institute of Public HealthUniversity of Alexandria

1Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

Lecture26/12/2013

Oral Presentation & Communication Skills

2Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

Intended Learning Outcomes (ILOs)

By the end of this lecture the student will be able to :

• Communication skills• Skills of listening• Skills of explaining• Skills of questioning• Skills of responding • Skills of the management of discussion

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration 3

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration

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Lecture content

• Why Powerful Presentation?• How Powerful Presentation?• Making the Presentation.• Types of openers.


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Why???

presentation skills will benefit you later on as they are an essential part of working life.

Making Oral Presentations


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Why Powerful Presentation?

• People have short attention & retention span

• People are overwhelmed by information

• Presenting is not the same as public speaking

• Every presentation must be memorable and activating


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How Powerful Presentation?

• Enthusiastic• Organized

• Audience focused• Flexible

• Sense of humor


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Cont., How Powerful Presentation?

• Use appropriate body language, voice and vocabulary

• Your voice - how you say it is as important as what you say

• Body language - your body movements express what your attitudes and thoughts really are.

• Appearance - first impressions influence the audience's attitudes to you. Dress appropriately for the occasion


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Getting Ready


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Getting Ready 1. Type & duration of talk2. Know your audience3. Prepare the structure of the

presentation4. Practice Makes Perfect

A. Create an openerB. Develop transitionsC. Structure the main bodyD. Prepare the close


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The type & duration of talk

• determine The type of talk : a seminar discussion, or a more formal presentation Why???? • different talks have different purposes.• Duration of talk: Short talk differs from long talk. How???


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Know your audience• Who are they? general audience or

specialists • how many audience?• What are their needs• What are their likes and dislikes• What is their attitude about

hearing me• What types of information are

likely to gain their attention


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Prepare the structure of the presentation

1. Prepare the structure of the presentation carefully and logically.

2. set your aims and objectives of presentation.“why am I giving this presentation”

3. the main points you want to talk :Write out the first draft of presentation. Review the draft. Delete the irrelevant or superfluous Check the story is consistent and flows smoothly.


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Practice Makes PerfectRehearse your presentation - to yourself at first

and then in front of some colleagues.Try not to read from a script as it is difficult to locate the thing you want to say amongst all the other text. You can prepare cue cards with key words and

phrases on them. Mark on your cards the visual aids that go with

them.


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Practice Makes Perfect

• Practice is the single most important factor contributing to a good presentation!

It is Not What to Say

But How to Say it


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Making the PresentationBefore you begin presenting, greet the audience (for example, 'Good morning'), and then introduce yourself .

• START:1. introduction - what you are going to talk about• For example: • - 'I'm going to talk about ....' • - 'This morning I want to explain ....' • - 'The points I will focus on are first of all ..... then ...... this will lead to ..... and finally...' 2. Display the outline of your talk in key points on slide.


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Cont., Making the Presentation

Create an openerDevelop transitionsStructure the main bodyPrepare the close


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Create an opener

• Capture attention• Introduce the subject of your

presentation• Show your credibility• State your objectives


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Types of openers• Quotations• Questions• Declarative statements• Real world situations• Current events• Scenarios• Anecdotes


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Develop Transition

• Transition is a link that joins the end of one point to the beginning of another.

• Use “connective devices” to move from point to point

• Why ???


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Why Transition

• To help your audience follow your thread of ideas & gain their attention

• For examples • - 'The next point I want to make is ...' • - 'From this we can see that ....' • - 'As a consequence ...' • - 'An example of this was when ....' • - 'On the other hand, it is also true that


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Examples of transition

• Relevant statistics• Humor statements • Hand, body movement and voice modulation


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During your talk

▣ Show enthusiasm! ▣ Keep eye contact with

your audience. ▣ Point slowly and

steadily to each element of the slide .

▣ Stop before your time is up.


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DO• Start with a smile but there's no need to

smile all the time. • “a thoughtful expression is better”• Speak clearly. • Be natural. • pause at key points - this has the effect of

emphasizing the importance of a particular point you are making.


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DO• To make the presentation interesting, change

speed, pitch of voice. • Use your hands to emphasize points. • Look at the audience as much as possible,

but don't fix on an individual - it can be intimidating.

• Stick to the time allowed.


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DON’T• Don’t Rush, or talk slowly. • Don’t Turn your back to the audience. • Don’t Face the display screen behind you and

talk to it. • Don’t Use detailed referencing of material or

extensive review of data – it won't be remembered and may put the audience to sleep!


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DON’T

• Don’t stand between the listener and Visual Aids ”V.A”.

• Don’t let the V.A. distract you• Don’t let the V.A. distract the

audience


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Prepare the Close/EndConclude by briefly summing up everything that you covered and restate your findings. For example: • 'To sum up ...' • From this we can see ...'

• Thank the audience for their attention and ask if there are any comments or questions.


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Overcome Fear & Stress• Physical stress reduces by:

Deep breathing Relaxation Isometric exercise Moving and gesturing Eye contact


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Cont., Overcome Fear & Stress• Physical stress reduce by:

Arrive early Positive attitude Worst-case/ best case scenario Preparation Rehearsal


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Prepare Power Point Slides

• Font Styles • Lower case text – avoid text in upper case.

(Unless it is a heading or a sub-heading). • Use Arial, Tahoma or Sans Serif fonts – easier

to read. • Size 20-32 for main text. • For emphasis – use bold rather underline


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Cont., Prepare Power Point Slides

Colour Scheme • A dark background – easier to look at. • A colour gradient adds visual interest. • Use light colour text – preferably white or

yellow (avoid red). • Maximum of three main colours. • Avoid fussy backgrounds


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Cont., Prepare Power Point Slides

Others:

• Use bullet points, asterisks or numbers to

highlight each point.

• 6 words / line• 6 lines / slide


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Assignment

Venous blood collection• Name of student:Nadia Mohammed Desoky


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Study Questions:

. Mention the type of openers.


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Suggested readings:• M. Harmening. Laboratory Management:

Principles and Processes Denise. 2nd ed.2008


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GOOD LUCK

Documents

Lab Management (MLLM-401)