LABOR CATEGORY DESCRIPTIONS - GSA Advantage

GSA Federal Supply Service Solicitation #: 7FCM-N6-030736-B Refresh# 21

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GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

for

CBX Technologies, Inc.*

DUNS: 068126791 NAICS: 561320, 541611, 541511, 541512, 541513, 541519

Tel: 510-729-7130

Fax: 510-729-7125 Email: [email protected]

Christian D’Andrade

President/CEO

8393 Capwell Dr.

Suite 170 Oakland, CA 94621

*SBA-certified Black-owned small business

LABOR CATEGORY DESCRIPTIONS

Temporary Administrative and Professional Staffing Services

Contract # GS-07F- 0584Y

mailto:[email protected]

GSA Federal Supply Service Solicitation #: 7FCM-N6-030736-B Refresh# 21

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SCA LABOR CATEGORIES

SKILL DESCRIPTIONS/JOB DESCRIPTIONS

SIN 736- 1: Administrative Support & Clerical Operations

ACCOUNTING CLERK I

Performs very simple and routine accounting clerical operations, for example, recognizing and

comparing easily identified numbers and codes on similar and repetitive accounting documents,

verifying mathematical accuracy, and identifying discrepancies and bringing them to the

supervisor's attention. Supervisor gives clear and detailed instructions for specific assignments.

Employee refers to supervisor all matters not covered by instructions. Work is closely controlled

and reviewed in detail for accuracy, adequacy, and adherence to instructions.

ACCOUNTING CLERK II

Performs one or more routine accounting clerical operations, such as: examining, verifying, and

correcting accounting transactions to insure completeness and accuracy of data and proper

identification of accounts, and checking that expenditures will not exceed obligations in specified

accounts; totaling, balancing, and reconciling collection vouchers; posting data to transaction

sheets where employee identifies proper accounts and items to be posted; and coding documents

in accordance with a chart (listing) of accounts. Employee follows specific and detailed

accounting procedures. Completed work is reviewed for accuracy and compliance with

procedures.

ACCOUNTING CLERK III

Uses a knowledge of double entry bookkeeping in performing one or more of the following: Posts

actions to journals, identifying subsidiary accounts affected and debit and credit entries to be

made and assigning proper codes; reviews computer printouts against manually maintained

journals, detecting and correcting erroneous postings, and preparing documents to adjust

accounting classifications and other data; or reviews lists of transactions rejected by an automated

system, determining reasons for rejections, and preparing necessary correcting material. On

routine assignments, employee selects and applies established procedures and techniques.

Detailed instructions are provided for difficult or unusual assignments. Completed work and

methods used are reviewed for technical accuracy.

ADMINISTRATIVE ASSISTANT

Compiles and maintains records of business transitions and office activities of establishment,

performing a variety of following or similar clerical duties and utilizing knowledge of system or

procedures. Copies data and compiles records and reports. Tabulates and posts data in record

books. Records orders gives information to customers, claimants and employees and adjusts

complaints. May take dictation or keep books. May use computer terminal

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Solicitation #: 7FCM-N6-030736-B Refresh# 21 CBX Technologies, Inc.

COURT REPORTER

Records examination, testimony, judicial opinions, judge's charge to jury, judgment or sentence of court, or

other proceedings in court of law by manual or machine shorthand. Reads portions of transcript during trial

on judge's request, and asks speakers to clarify inaudible statements.

Transcribes recorded material, using typewriter, or dictates material into recording machine.

DATA ENTRY OPERATOR I

Work is routine and repetitive. Under close supervision or following specific procedures or detailed

instructions, works from various standardized source documents which have been coded and require little

or no selecting, coding or interpreting of data to be entered. Refers to supervisor problems arising from

erroneous items, codes, or missing information.

DATA ENTRY OPERATOR II

Work requires the application of experience and judgment in selecting procedures to be followed and in

searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. On

occasion may also perform routine work as described for Level I.

DOCUMENT PREPARATION CLERK

The Document Prep Clerk will be responsible for prepping documents that are being formatted into digital

format for client projects. Take a lead role in working with management to ensure compliance and

regulations are being followed, including the Sarbanes-Oxley Act, HIPAA and Safety & Security Act.

GENERAL CLERK I

Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such

as filing pre-coded documents in a chronological file or operating office equipment, e.g., mimeograph,

photocopy, addressograph or mailing machine.

GENERAL CLERK II

Follows a number of specific procedures in completing several repetitive clerical steps performed in a

prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical

file, simple posting to individual accounts, opening mail, running mail through metering machines, and

calculating and posting charges to departmental accounts. Little or no subject matter knowledge is required,

but the clerk needs to choose the proper procedure for each task.

GENERAL CLERK III

Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide

variety of procedures or makes simple adaptations and interpretations of a limited number of substantive

guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized

problems are referred to others.

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HOUSING REFERRAL ASSISTANT

Provides housing information to an organization's employees moving to a new location. Contacts

individuals or organizations such as landlords, real estate agents, mobile home dealers, trailer court

managers and Chambers of Commerce by phone and correspondence to obtain listings of rental or sale

properties, possible future prospects of housing, and to develop a working relationship with the housing

referral service. Compiles listings of houses, apartments and mobile homes which may be rented and

properties which may be purchased. Periodically, communicates with contacts to update listings. Ensures

that property owners are in compliance with nondiscrimination policy. Counsel’s applicants with regard to

special circumstances, e.g. medical or financial hardships, and availability of housing that will meet

applicants' needs. Provides information regarding community services, i.e. schools, churches,

transportation, hospitals, motels and job information centers. Searches files, places telephone calls and

makes referrals. Furnishes information to inquirer interested in home purchase regarding locations, owners,

agents, price ranges, loans and other related information. Maintains daily records of office activities,

including number of applicants, number placed, and agents solicited or listed.

Schedules appointments for housing inspectors. Prepares reports, as required, and replies to complaints,

investigations and letters of inquiry.

ORDER CLERK I

Handles orders involving items which have readily identified uses and applications. May refer to a catalog,

manufacturer's manual or similar document to insure that proper item is supplied or to verify price of

ordered item.

ORDER CLERK II

Handles orders that involve making judgments such as choosing which specific product or material from the

establishment's product lines will satisfy the customer's needs, or determining the price to be quoted when

pricing involves more than merely referring to a price list or making some simple mathematical calculations.

PERSONNEL ASSISTANT (EMPLOYMENT) I

Performs routine tasks which require a knowledge of personnel procedures and rules, such as: providing

simple employment information and appropriate lists and forms to applicants or employees on types of jobs

being filled, procedures to follow, and where to obtain additional information; ensuring that the proper

forms are completed for name changes, locator information, applications, etc. and reviewing completed

forms for signatures and proper entries; or maintaining personnel records, contacting appropriate sources to

secure any missing items, and posting items such as dates of promotions, transfer, and hire, or rates of pay

or personal data. If this information is computerized, outside inquiries for simple factual information, such

as verification of dates of employment in response to telephone credit checks of employees. Some

receptionist or other clerical duties may be performed. May be assigned work to provide training for a

higher level position. Detailed rules and procedures are available for all assignments. Guidance and

assistance on unusual questions are available at all times. Work is spot checked, often on a daily basis.

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PERSONNEL ASSISTANT (EMPLOYMENT) II

Examines and/or processes personnel action documents using experience in applying personnel procedures

and policies. Ensures that information is complete and consistent and determines whether further discussion

with applicants or employees is needed or whether personnel information must be checked against

additional files or listings. Selects appropriate precedents, rules, or procedures from a number of

alternatives. Responds to varied questions from applicants, employees, or managers for readily available

information which can be obtained from file material or manuals; responses require skill to secure

cooperation in correcting improperly completed personnel documents or to explain regulations and

procedures. May provide information to managers on availability of applicants and status of hiring actions;

may verify employment dates and places supplied on job applications; may maintain personnel records; and

may administer typing and stenography test. Completes routine assignments independently.

Detailed guidance is available for situations which deviate from established precedents. Clerks/assistants

are relied upon to alert higher level clerks/assistants or supervisor to such situations. Work may be spot

checked periodically.

PERSONNEL ASSISTANT (EMPLOYMENT) III

Serves as a clerical expert in independently processing the most complicated types of personnel actions,

e.g., temporary employment, rehires, and dismissals and in providing information when it is necessary to

consolidate data from a number sources, often with short deadlines. Screens applications for obvious

rejections. Resolves conflicts in computer listings or other sources of employee information. Locates lost

documents or reconstructs information using a number of sources. May check references of applicants when

information in addition to dates and places of past work is needed, and judgment is required to ask

appropriate routine follow-up questions. May provide guidance to lower level clerks. Supervisory review is

similar to level II. AND/OR Performs routine personnel assignments beyond the clerical level, such as:

orienting new employees to programs, facilities, rules on time and attendance, and leave policies; computing

basic statistical information for reports on manpower profiles, EEO progress and accomplishment

s, hiring activities, attendance and leave profiles, turnover, etc.; and screening applicants for well-

defined positions, rejecting those who do not qualify for available openings for clear cut reasons, referring

others to appropriate employment interviewer. Guidance is provided on possible sources of information,

methods of work, and types of reports needed. Completed written work receives close technical review from

higher level personnel office employees; other work may be checked occasionally.

PRODUCTION CONTROL CLERK

Compiles and records production data for industrial establishments to compare records and r e p o r t s on

volume of production, consumption of material, quality control, and other aspects of production, performing

any combination of the following duties: Compiles and records p roduc t i on data from such documents

as customer orders, work tickets, product specifications, and individual worker production sheets,

following prescribed recording procedures and using typewriter and other devices. Calculates such factors

as types and quantities of items produced, materials used, amount of scrap, frequency of defects, and

worker and department production rates, using adding machine or calculator. Writes production reports

based on data compiled, tabulated and computed, following prescribed formats. Maintains files of

documents used and prepared. Compiles from customer orders and other specifications detailed production

sheets or work tickets for use by production workers as guides in assembly or manufacture of products.

Prepares written work schedules based on established guidelines and priorities. Compiles material inventory

records and prepares requisitions for procurement of materials and supplies. Charts production, using chart,

graph, or pegboard, based on statistics compiled for reference by production and management personnel.

Sorts and distributes work tickets or material to workers. May compute wages from employee time cards

and post wage data on records used for preparation of payroll.

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RECEPTIONIST

Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s

voice mailbox when the associate is unavailable. Greets and directs visitors to the company. Will take and

retrieve messages for various personnel. Provides callers with information such as company address,

directions to the company location, company fax numbers, company website, and other related information.

Received, sorts and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up

and delivery of express mail services (FedEx, UPS, etc.) Assists in the ordering, receiving, stocking and

distribution of office supplies.

May also assist with other related clerical duties such as photocopying, faxing, filing and collating.

RENTAL CLERK

Performs clerical duties concerned with rental and management of public housing projects. Answers

telephone and responds to requests for maintenance, complaints, rental information or, as appropriate,

forwards calls to senior officials. Receives rental payments and other income, assesses late charges, applies

cancellation stamp required by government housing agency, writes receipts, and prepares rental transmittal

forms and collection logs for government accounting system. Receives security deposits and prepares tenant

receipts. Prepares bank deposits.

Maintains tenant files. Follows up on income re-certifications.

SCHEDULER, MAINTENANCE

Schedules repairs and lubrication of motor vehicles for vehicle-maintenance concern or company

automotive-service shop. Schedules vehicles for lubrication or repairs based on date of last lubrication and

mileage traveled or urgency of repairs. Contacts garage to verify availability of facilities. Notifies parking

garage workers to deliver specified vehicles. Maintains file of requests for services.

SECRETARY I –

Assist one individual, and in some cases the subordinate staff of that individual. This involves performing

general office work that is auxiliary to the work of the organization. A secretary is the principal office clerk

or administrative support person in the office. The work requires knowledge of clerical and administrative

procedures and requirements, various office skills, and the ability to teach such skills in a way that increases

the effectiveness of others. One to three years of experience.

SECRETARY II –





the effectiveness of others. Three to five years of experience.

SECRETARY III –





the effectiveness of others. Five to seven years of experience.

SERVICE ORDER DISPATCHER

Perform clerical work to dispatch or schedule service orders. They assign orders, keep records and reports,

and provide information and instructions to staff and vendors.

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SUPPLY TECHNICIAN

Performs limited aspects of technical supply management work (e.g., inventory management, storage

management, cataloging, property utilization) related to depot, local, or other supply activities. Work usually

is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or

responsibility. Assignments usually relate to stable or standardized segments of technical supply

management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The

work generally involves individual case problems or supply actions. This work may require consideration of

program requirements, together with specific variations in or from standardized guidelines. Assignments

require

(a) a good working knowledge of the governing supply systems, programs, policies, nomenclature,

work methods, manuals, or other established guidelines; (b) an understanding of the needs of the

organization serviced; and

(c) analytical ability to define or recognize the dimension of the problems involved, to collect the

necessary data, to establish the facts, and to take or recommend action based upon application or

interpretation of established guidelines.

SURVEY WORKER

Perform support or clerical work in the field of information gathering. They apply knowledge of

administrative or clerical procedures and operations peculiar to the collection, production, or dissemination

of information.

TRAVEL CLERK I

Administer, supervise, or perform work to transport people, individually or in groups, within, to, from, and

between the United States, its territories and possessions, and foreign countries. The work requires

knowledge of travel regulations, and carrier guides, schedules, services, and facilities. One to three years of

experience.

TRAVEL CLERK II



knowledge of travel regulations, and carrier guides, schedules, services, and facilities. Three to five years of

experience.

TRAVEL CLERK III



knowledge of travel regulations, and carrier guides, schedules, services, and facilities. Over five years of

experience.

WORD PROCESSOR I

Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other

printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and

ability to use reference guides and equipment manuals. Performs familiar, routine assignments following

standard procedures. Seeks further instructions for assignments requiring deviations from established

procedures.

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WORD PROCESSOR II

Uses a knowledge of varied and advanced functions of one software type, a knowledge of varied functions

of different types of software, or a knowledge of specialized or technical terminology to perform such

typical duties as:

Editing and reformatting written or electronic drafts. Examples include: Correcting function codes;

adjusting spacing and formatting; and standardizing headings, margins, and indentations.

Transcribing scientific reports, lab analyses, legal proceedings, or similar material from voice tapes or

handwritten drafts.

Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity

with office terminology and practices; incumbent corrects copy and questions originator of document

concerning missing information, improper formatting, or discrepancies in instructions. Supervisor sets

priorities and deadlines on continuing assignments, furnishes general instructions for recurring work, and

provides specific instructions for new or unique projects. May lead lower level word processors.

WORD PROCESSOR III

Requires both a comprehensive knowledge of word processing software applications and office practices

and a high degree of skill in applying software functions to prepare complex and detailed documents. For

example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple

columns. Uses either different word processing packages or many different style macros or special

command functions. Independently completes assignments and resolves problems.

MEDICAL RECORD CLERK

General Experience: Compiles, verifies, and files medical records of hospital or clinic patients. Prepares

folders and maintains records. Compiles daily and periodic statistical data, such as admissions, discharges,

deaths, births, and types of treatment rendered. Records diagnoses and treatments, including operations

performed. Assists other workers with coding of records. Education: High school diploma

MEDICAL RECORD TECHNICIAN

General Experience: Maintains medical records of hospital and clinic patients. Reviews medical records.

Codes diseases, operations, diagnoses, and treatments. Transcribes medical reports.

Directs routine operation of medical record department. Maintains flow of medical records and reports to

departments. Assists medical staff in special studies or research. Education: High school diploma


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SIN 736-2: AUTOMATIC DATA PROCESSING OCCUPATIONS

Technical and Professional Commercial Jo b Title: Computer Operator I Minimum/General Experience: 2 years or Or more of related experience Functional Responsibilities: Works under close personal supervision and is provided detailed written or

oral guidance before and during assignments. As instructed, this worker resolves common operating

problems and may serve as an assistant operator working under close supervision or performing a portion

of a more senior operator’s work.

Minimum Education: High School Diploma with 1 year of college

Technical and Professional Commercial Jo b Title: Computer Operator II Minimum/General Experience: 4 years or Or more of related experience Functional Responsibilities: Processes scheduled routines that present few difficult operating problems

(e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error

conditions, this worker applies standard operating or corrective procedure, refers problems that do not

respond to preplanned procedure, and may serve as an assistant operator, working under general

supervision.

Minimum Education: High School Diploma with 2 years of college

Technical and Professional Commercial Jo b Title: Computer Operator III Minimum/General Experience: 6 years or OR more of related experience Functional Responsibilities: Processes a range of scheduled routines. In addition to operating the s ys t e m and resolving common error conditions, this worker diagnoses and acts on machine stoppage

and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and

other controls or making mechanical adjustments to maintain or restore equipment operations). In

response to computer output instructions or error conditions, the Computer Operator III may deviate

from standard procedures if standard procedures do not provide a solution and refers problems which do

not respond to corrective procedures to a person of supervisory or higher individual contributor level.

Minimum Education: College Diploma in computer or engineering disciplines

Technical and Professional Commercial Jo b Title: Computer Operator IV Minimum/General Experience: 8 years or OR more of related experience Functional Responsibilities: Adapts to a variety of nonstandard problems that require extensive

operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In

response to computer output instructions or error conditions, this worker chooses or devises a course of

action from among several alternatives and alters or deviates from standard procedures if standard

procedures do not provide a solution (e.g. reassigning equipment in order to work around faulty

equipment or transfer channels); then refers problems if necessary. Typically, completed work is

submitted to users without supervisory review.



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Technical and Professional Commercial Jo b Title: Computer Operator V Minimum/General Experience: 10 years OR more of related experience Functional Responsibilities: Resolves a variety of difficult operating problems (e.g. making unusual

equipment connections and rarely used equipment and channel configurations to direct processing

through or around problems in equipment, circuits, or channels or reviewing test run requirements and

developing unusual system configurations that will allow test programs to process without interfering

with ongoing job requirements). In response to computer output instructions and error conditions or to

avoid loss of information or to conserve computer time, operator deviates from standard procedures. Such

actions may materially alter the computer unit’s production plans. This operator may spend considerable

time away from the control station providing technical assistance to lower level operators and assisting

programmers, systems analysts, and subject matter specialists with resolution of problems.


Technical and Professional Commercial Jo b Title: Computer Programmer I Minimum/General Experience: 2 years or OR more of related experience Functional Responsibilities: Assists higher level staff by performing elementary programming tasks

which concern limited and simple data items and steps which closely follow patterns of previous work

done in the organization, e.g. drawing flow charts, writing operator instructions, or coding and testing

routines to accumulate counts, tallies, or summaries. This worker may perform routine programming

assignments (as described in Level II) under close supervision. In addition to assisting higher level staff,

the Computer Programmer I may perform elementary fact-finding concerning a specified work process,

e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.) and

then report findings to higher level staff. May receive training in elementary fact-finding. Detailed step-

by-step instructions are given for each task, and any deviation must be authorized by a supervisor. Work

i s closely monitored in progress and reviewed in detail upon completion.



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Technical and Professional Commercial Jo b Title: Computer Programmer II Minimum/General Experience: 4 years or OR more of related experience Functional Responsibilities: At this level, initial assignments are designed to develop competence in

applying established programming procedures to routine problems. The Computer Programmer II

performs routine programming assignments that do not require skilled background experience but do

require knowledge of established programming procedures and data processing requirements, and works

according to clear-cut and complete specifications. The data are refined, and the format of the final

product is very similar to that of the input, or is well defined when significantly different, i.e., there are

few, if a n y , problems with interrelating varied records and outputs. The Computer Programmer II

maintains and modifies routine programs, makes approved changes by amending program flow charts,

developing detailed processing logic, and coding changes, tests and documents modifications and writes

operator instructions, may write routine new programs using prescribed specifications, and may confer

with EDP personnel to clarify procedures, processing logic, etc. In addition, the Computer Programmer

II may evaluate simple interrelationships in the immediate programming area confers with user

representatives to gain an understanding of the situation sufficient to formulate the needed change, and

implements the change upon approval of the supervisor or higher level staff. The incumbent is provided

with charts, narrative descriptions of the functions performed, an approved statement of the product

desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats. This

Worker reviews objectives and assignment details with higher level staff to insure thorough

understanding; uses judgment in selecting among authorized procedures and seeks assistance when

guidelines are inadequate,


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Technical and Professional Commercial Jo b Title: Computer Programmer III Minimum/General Experience: 6 years or OR more of related experience Functional Responsibilities: Applies standard programming procedures and detailed knowledge of

pertinent subject matter in a programming area such as a record keeping operation (supply, personnel and

payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or

scientific problem; or other standardized operation or problem. The incumbent works according to

approved statements of requirements and detailed specifications. While the data are clear cut, related, and

equally available, there may be substantial interrelationships of a variety of records and several varied

sequences of formats are usually produced. The programs developed or modified typically are linked to

several other programs in that the output of one becomes the input for another. The Computer

Programmer III recognizes probable interactions of other related programs with the assigned program(s)

and is familiar with related system software and computer equipment, and solves conventional

programming problems, (In small organizations, may maintain programs that concern or combine several

operations, i.e. users, or develop programs where there is one primary user and the others give input.).

The Computer Programmer III performs such duties as developing, modifying, and maintaining assigned

programs, designing and implementing modifications to the interrelation of files and records within

programs in consultations with higher level staff. This Worker monitors the operation of assigned

programs and responds to problems by diagnosing and correcting errors in logic and coding; implements

and/or maintains assigned portions of a scientific programming project, applying established scientific

programming techniques to well-defined mathematical, statistical, engineering, or other scientific

problems usually requiring the translation of mathematical notation into processing logic and code.

(Scientific programming includes assignments such as: using predetermined physical laws expressed in

mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data,

and using procedures for real-time command and control, scientific data reduction, signal processing, or

similar areas.) This Programmer tests, documents work, writes and maintains operator instructions for

assigned programs, and confers with other EDP personnel to obtain or provide factual data. In addition,

this Programmer may carry out fact-finding and programming analysis of a single activity or routine

problem, applying established procedures where the nature of the program, feasibility, computer

equipment, and programming language have already been decided. Job tasks may require the incumbent

to analyze present performance of the program and take action to correct deficiencies based on discussion

with the user and consultation with and approval of the supervisor or higher-level staff. This Programmer

may assist in the review and analysis of detailed program specifications, and in program design to meet

changes in work processes. The Computer Programmer III works independently under specified

objectives; applies judgment in devising program logic and in selecting and adapting standard

programming procedures, resolves problems and deviations according to established practices, and

obtains advice where precedents are unclear or not available. This Worker, may guide or instruct lower

level programmers; supervise technicians and others who assist in specific assignments, works on

complex programs under close direction of higher level staff or supervisor, and may assist higher level

staff by independently performing moderately complex tasks assigned, and performing complex tasks

under close supervision. Work at a level above this is deemed Supervisory or Individual Contributor.

Completed work is reviewed for conformance to standards, timeliness, and efficiency.

Minimum Education: Bachelor’s degree in engineering or computer disciplines


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Technical and Professional Commercial Jo b Title: Computer Programmer IV Minimum/General Experience: 8 years or OR more of related experience Functional Responsibilities: Applies expertise in programming procedures to complex programs;

recommends the redesign of programs, investigates and analyzes feasibility and program requirements,

and develops programming specifications. Assigned programs typically affect a broad multi-user

computer system which meets the data processing needs of a broad area (e.g., manufacturing, logistics

planning, finance management, human resources, or material management) or a computer system for a

project in engineering, research, accounting, statistics, etc. This Programmer plans the full range of

programming actions to produce several interrelated but different products from numerous and diverse

data elements, which are usually from different sources; solves difficult programming problems, and uses

knowledge of pertinent system software, computer equipment, work processes, regulations, and

management practices. This Programmer performs such duties as: developing, modifying, and maintains

complex programs; designs and implements the interrelations of files and records within programs which

will effectively fit into the overall design of the project; works with problems or concepts and develops

programs for the solution to major scientific computational problems requiring the analysis and

development of logical or mathematical descriptions of functions to be programmed; and develops

occasional special programs, e.g. a critical path analysis program to assist in managing a special project.

This Worker tests, documents, and writes operating instructions for all work, confers with other EDP

personnel to secure information, investigate and resolve problems, and coordinates work efforts. In

addition, this incumbent performs such programming analyses as: investigating the feasibility of alternate

program design approaches to determine the best balanced solution, e.g., one that will best satisfy

immediate user needs, facilitate subsequent modification, and conserve resources. Duties include the

following: assisting user personnel in defining problems or needs, determining work organization on

typical maintenance projects and smaller scale working on limited new projects, the necessary files and

records, and their interrelation with the program or working on large or more complicated projects, and

participating as a team member along with other EDP personnel and users, holding responsibility for a

portion of the project. The Computer Programmer IV works independently under overall objectives and

direction, apprising the supervisor about progress and unusual complications and modifying and adapting

precedent solutions and proven approaches. Guidelines include constraints imposed by the related

programs with which the incumbent’s programs must be meshed. Completed work is reviewed for

timeliness, compatibility with other work, and effectiveness in meeting requirements. This Worker may

function as team leader or supervise a few lower level programmers or technicians on assigned work.

Minimum Education: Bachelor’s degree in engineering or computer disciplines


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Technical and Professional Commercial Jo b Title: Computer Systems Analyst I Minimum/General Experience: 2 years or OR more of related experience Functional Responsibilities: Initial assignments are designed to expand practical experience in applying

systems analysis techniques and procedures. This Analyst provides several phases of the required systems

analysis where the nature of the system is predetermined, uses established fact-finding approaches,

knowledge of pertinent work processes and procedures, and familiarity with related computer

programming practices, system software, and computer equipment. This Worker carries out fact finding

and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures

where the nature of the system, feasibility, computer equipment and programming language have

already been decided; may assist a higher level systems analyst by preparing the detailed specifications

required by computer programmers from information developed by the higher level analyst, and

may research routine user problems and solve them by modifying the existing system when the solutions

follow clear precedents. When cost and deadline estimates are required, results receive closer

review. The supervisor defines objectives, priorities, and deadlines, Incumbents work independently;

adapt guides to specific situations; resolve problems and deviations according to established practices; and

obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance

to requirements, timeliness, and efficiency. This position may supervise technicians and

others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual

Contributor.

Minimum Education: College Diploma in computer related disciplines

Technical and Professional Commercial Jo b Title: Computer Systems Analyst II Minimum/General Experience: 4 years or OR more of related experience Functional Responsibilities: Applies systems analysis and design skills in an area such as a record

keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g.

the analyst develops systems for maintaining depositor accounts in a bank, maintaining accounts

receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale

establishment, or processing a limited problem in a scientific project. This position requires competence

i n most phases of system analysis and knowledge of pertinent system software and computer equipment

and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter

area. Job duties require the incumbent to be able to recognize probable interactions of related computer

systems and predict impact of a change in assigned system. The Computer Systems Analyst II reviews

proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and

prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment

and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for

development of computer programs. Duties also include the ability to determine and resolve data

processing problems and coordinate the work with program, users, etc. This worker orients user personnel

on new or changed procedures, may conduct special projects such as data element and code

standardization throughout a broad system, working under specific objectives and bringing to the

attention of the supervisor any unusual problems or controversies. In this position, the incumbent works

independently under overall project objectives and requirements, and apprises supervisor about progress

and unusual complications. Guidelines usually include existing systems and the constraints imposed by

related systems with which the incumbent’s work must be meshed. This worker adapts design approaches

successfully used in precedent systems, works on a segment of a complex data processing scheme or

broad system, as described for Computer Systems.

Minimum Education: College Diploma in computer related disciplines


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Technical and Professional Commercial Jo b Title: Computer Systems Analyst III Minimum/General Experience: 8 years or OR more of related experience Functional Responsibilities: Applies systems analysis and design techniques to complex computer

systems in a broad area such as manufacturing, finance management, engineering, accounting, or

statistics, logistics planning, material management, etc. Usually, there are multiple users of the system;

however, there may be complex one-user systems, e.g., for engineering or research projects. This position

requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge

of available system software, computer equipment, and the regulations, structure, techniques, and

management practices of one or more subject-matter areas. Since input data usually come from diverse

sources, this worker is responsible recognizing probable conflicts and integrating diverse data elements

and sources, and produces innovative solutions for a variety of complex problems. The Computer

Systems Analyst III maintains and modifies complex systems or develops new subsystems such as an

integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every

item of each type is automatically processed through the full system of records. The incumbent guides

users in formulating requirements, advises on alternatives and on the implications of new or revised data

processing systems, analyzes resulting user project proposals, identifies omissions and errors in

requirements and conducts feasibility studies. This analyst recommends optimum approach and develops

system design for approved projects, interprets information and informally arbitrates between system

users when conflicts exist. This worker may serve as lead analyst in a design subgroup, directing and

integrating the work of one or two lower level analysts, each responsible for several programs.

Supervision and nature of review are similar to level II; existing systems provide precedents for the

operation of new subsystems.

Minimum Education: Bachelor’s Degree in computer related disciplines

Technical and Professional Commercial Jo b Title: Personal Computer Support Technician Minimum/General Experience: 2 years or OR more of related experience Functional Responsibilities: Provides support to distributed PC/networking environment including

installation, testing, repair, and troubleshooting for stand- alone PCs, PCs linked to networks, printers,

a n d other computer peripherals. Support responsibilities include software installation, and configurations.

This technician performs technical, operational, and training support to users of personal computers either

by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician

to install and test personal computers, printers, and other peripherals, configure operating system, load

shrink-wrap programs and other application software programs. In this position, the incumbent

troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed

repairs, resolves computer system problems, including coordination between users and components of a

local area network, and participates in the evaluation of system configuration and software.



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Technical and Professional Commercial Jo b Title: Peripheral Equipment Operator Minimum/General Experience: 2 years or OR more of related experience Functional Responsibilities: Operates peripheral equipment that directly supports digital computer

operations. Such equipment is uniquely and specifically designed for computer applications, but need not

be physically or electronically connected to a computer. Printers, plotters, tape readers, tape units or

drives, disk units or drives, and data display units are examples of such equipment. The following duties

characterize the work of a Peripheral Equipment Operator:

Loads printers and plotters with correct paper; adjusting controls for forms, thickness, tension, printing

density, and location; and unloading hard copy;

Labels tape reels, or disks;

Checks labels and mounting and dismounting designated tape reels or disks on specified units or

drives;

Sets controls which regulate operation of the equipment;

Observes panel lights for warnings and error indications and taking appropriate action;

Examines tapes, cards, or other material for creases, tears or other defects that could cause processing

problems.

Excludes workers who monitor and operate a control console or a remote terminal, or whose duties are

limited to operating decollators, busters, separators, or similar equipment.


Technical and Professional Commercial Jo b Title: Software Tester Minimum/General Experience:4 OR more related years of experience Functional Responsibilities: Develops test scripts based on architectural design. Test software

following test scripts ensuring that developed software adheres to agreed upon architectural design. Logs

faults in fault database for review and correction by developers. Performs software testing until agreed

upon level of acceptance is achieved.



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SIN 736-5: TECHNICAL AND PROFESSIONAL OCCUPATIONS

Functional Responsibilities: Responsible for interpreting, organizing, executing and coordinating the

closing out of contract files. Conducts research in problem areas of moderate scope and complexity. Gets

approval from appropriate managers to closeout contract. Keeps abreast of new methods and developments

in contract close out.









Technical and Professional Commercial Job Title: Contract Specialist I

Minimum/General Experience: 3 years’ experience FAC-C Level 1 Certified

The individual will work closely with senior staff, interact directly with multiple program

offices, and will be the designee for contractual requirements. Must have the ability to use GSA

schedule and know how to independently participate, plan and assist in execution of all types of

acquisition for supplies and services. Individual shall have the ability to negotiate and serve as

the point of contact on multiple requirements and perform pre and post award activities,

modifications, and the ability to meet milestones

Minimum Education: Bachelor’s Degree

Technical and Professional Commercial Job Title: Contract Close Out Specialist III

Minimum/General Experience: 7 years of related experience



Technical and Professional Commercial Job Title: Contract Close Out Specialist II



Technical and Professional Commercial Job Title: Contract Close Out Specialist I



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Technical and Professional Commercial Job Title: Contract Specialist II Minimum/General Experience: 5 years’ experience Level II Certified FAC-C

The individual will work closely with senior staff, interact directly with multiple program

offices, and will be the designee for contractual requirements. Must have the ability to use GSA

schedule, apply and utilize multiple contract types, know how to independently participate,

plan and assist in execution of all types of acquisition for supplies and services. Individual shall

have the ability to negotiate and serve as the point of contact on multiple requirements and

perform pre and post award activities, modifications, and the ability to meet milestones. Make

recommendations to senior staff.

Technical and Professional Commercial Job Title: Contract Specialist III Minimum/General Experience: 10 years’ experience Level II Certified FAC-C

In the United States, Certified Professional Contracts Manager (CPCM) status and National

Contract Management Association (NCMA) membership are preferred.

Detail-oriented, organized, flexible.

Able to set priorities and juggle multiple demands.

Strong written and oral communication skills.

Able to apply sound business judgment.

Establishes contract strategy and drives implementation of strategic contract opportunities of

significant importance within the assigned areas of responsibility.

advanced or complex knowledge and expertise is required such as: preparing or reviewing pre-

procurement packages, actively participating in an Integrated Solutions Team to develop and

manage acquisition plans prepare/research support documentation; make quality

recommendations to the Contracting Officer, handle complex problems through resolution,

validate data; and otherwise complete actions needed to successfully advertise, solicit,

construct, award, administer and/or closeout Government contract vehicles.

Designs and implements contract process including contract intake, review, negotiation,

drafting/editing, review/approval and Execution.

Technical and Professional Commercial Job Title: Program Manager I


Functional Responsibilities: He/she will have overall responsibility for a major program and

frequently will be responsible for multiple contracts providing a variety of services to a diverse

customer base. Works with senior leadership in client organizations to plan and implement new

programs and ensure quality products and services consistent with the terms of each agreement

are provided in a timely manner. Works with clients to identify and resolve complex problems or

contractual issues. Have responsibility for several projects simultaneously. Must have at least 5

years of relevant work experience and an undergraduate degree in a related discipline. A

graduate degree is preferred. Minimum Education: Bachelor’s Degree

Technical and Professional Commercial Job Title: Program Manager II


Functional Responsibilities: He/she will have overall responsibility for a major program and frequently


Page | 16

Technical and Professional Commercial Job Title: Program Manager II

will be responsible for multiple contracts providing a variety of services to a diverse customer base.

Works with senior leadership in client organization to plan and implement new programs and ensure

quality products and services consistent with the terms manner. Works with clients to identify and resolve

complex problems or contractual issues. Has responsibility for several projects simultaneously. Must have

10 years of relevant work experience and an undergraduate degree in a related discipline. A graduate

degree is preferred. developments in contract close out.


Technical and Professional Commercial Job Title: Program Manager III


Functional Responsibilities: Responsible for planning and executing a program. Prepares and maintains

the program schedule and budget. Prepares and delivers status reports to the customer. Primary point of

contact for the customer. Oversees all work and takes corrective action as necessary to ensure project

success. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead

for the project.

Direct formal evaluation and source selection of all contracts to ensure equitable and comprehensive

evaluation of competitive proposals and to assure selections are made that are the greatest benefit to

agencies; employ sound principles as program leader to assist in the efficient and effective execution of

assignments and interviews.


Functional Responsibilities: Provides independent information gathering, reliability assessments and

objective analysis. Coordinates operational and procedural approaches based upon customer process

requirements. Processes the data, performs analysis and completes survey reports to provide detailed

feedback. Interfaces with both internal and external resources to streamline activities and ensure successful

project delivery.


Technical and Professional Commercial Job Title: Project Coordinator



Page | 17

Functional Responsibilities: Responsible for the coordination and completion of projects. Produces Scope

Statement, Charter, WBS and Project Plan. Oversees all aspects of project deliveries. Sets deadlines,

assigns responsibilities, and monitors and summarizes project progress using project management tools.

Prepares reports for upper management regarding status of project. Familiar with a variety of the industry

best practices and methodologies. Relies on limited experience and judgment to plan and accomplish goals.

Draft and finalize project deliverable reports and customer presentations.

Functional Responsibilities: Must be qualified in all aspects of project management and administration

across either business operations or service delivery. Possess the ability to lead a team focused on

completing project or corporate objectives. Produces Scope Statement, Charter, WBS and Project Plan.

Must use project management tools and implements industry best practices. Have current knowledge of the

specific project scope assigned and serve as an advisor on evolving advancements to clients/stakeholders.

Draft and finalize project deliverable reports and customer presentations. Leads and directs the work of

team members. Interfaces regularly with other internal operations staff to ensure project resource staffing,

engagement of subcontractors, project budgets, quality control, and customer satisfaction.

Technical and Professional Commercial Job Title: Technical Writer I


Functional Responsibilities: Writes, edits and reviews complicated subject matter in the form of

manuals, brochures, articles, reports, etc. Provides technical documentation for internal or external

software or networking products and services. Responsible for planning, organizing, writing, and editing

operational, maintenance or test procedure manuals. May research engineering schematics, technical

design specifications, interface design, design diagrams and test specifications with design engineers.

Helps coordinate the layout and manual organization. Acquires and organizes basic source material,

including applicable specifications, engineering write-ups, and drawing packages.


Technical and Professional Commercial Job Title: Technical Writer II


Functional Responsibilities: Writes a variety of technical articles, reports, brochures, and/or manuals

for documentation for a wide range of uses. May be responsible for coordinating the display of graphics

and the production of the document. May require a bachelor's degree in a related area and 2-4 years of

experience in the field or in a related area. Familiar with standard concepts, practices, and procedures

within a particular field. Relies on limited experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or

manager. A certain degree of creativity and latitude is required.




Technical and Professional Commercial Job Title: Project Manager II


Technical and Professional Commercial Job Title: Project Manager I



Page | 18

Technical and Professional Commercial Job Title: Technical Writer III


Functional Responsibilities: Writes a variety of technical articles, reports, brochures, and/or manuals

for documentation for a wide range of uses. May be responsible for coordinating the display of graphics

and the production of the document. Requires a bachelor's degree in a related area and 7 years of

experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and

procedures. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety

of tasks. May lead and direct the work of others. Typically reports to a manager or head of a

unit/department. A wide degree of creativity and latitude is expected.


Technical and Professional Commercial Job Title: Senior Training Consultant


Functional Responsibilities: This instructor uses a computer to organize and draft a curriculum that

breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into

curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-

interactive. This instructor also teaches short technical courses in accordance with approved curriculum to

maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also

include the following: incorporation of new curriculum in the teaching process (e.g., develops

clarification or examples of application related to the subject matter), development and maintenance of

classroom techniques that reflect professionalism and good discipline and enhance teaching, development

of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject

areas, and while acting as the testing officer, the conducting of test analysis and development or revision

of test items.



Page | 19

PRICING

EFFECTIVE DATE SEPTEMBER 5 2012

736-1 Effective Date 09/05/12

SERVICE PROPOSED

PRICE OFFERED TO GSA

(including IFF .0075)

Year 1



Year 2



Year 3



Year 4



Year 5

Accounting Clerk I $26.28 $26.81 $27.35 $27.90 $28.46

Accounting Clerk II $28.99 $29.57 $30.16 $30.76 $31.38

Accounting Clerk III $36.86 $37.60 $38.35 $39.12 $39.90

Administrative Assistant $50.25 $51.26 $52.29 $53.34 $54.41

Court Reporter $36.19 $36.91 $37.65 $38.40 $39.17

Data Entry Operator I $25.25 $25.76 $26.28 $26.81 $27.35

Data Entry Operator II $27.17 $27.71 $28.26 $28.83 $29.41

Document Preparation Clerk $25.00 $25.50 $26.01 $26.53 $27.06

General Clerk I $25.98 $26.50 $27.03 $27.57 $28.12

General Clerk II $27.97 $28.53 $29.10 $29.68 $30.27

General Clerk III $31.66 $32.29 $32.94 $33.60 $34.27

Housing Referral Assistant $41.27 $42.10 $42.94 $43.80 $44.68

Messenger Courier $24.12 $24.60 $25.09 $25.59 $26.10

Order Clerk I $26.34 $26.87 $27.41 $27.96 $28.52

Order Clerk II $28.35 $28.92 $29.50 $30.09 $30.69

Personnel Assistant (Employment) I $30.47 $31.08 $31.70 $32.33 $32.98

Personnel Assistant (Employment) II $33.98 $34.66 $35.35 $36.06 $36.78

Personnel Assistant (Employment) III $37.40 $38.15 $38.91 $39.69 $40.48

Production Control Clerk $36.48 $37.21 $37.95 $38.71 $39.48

Receptionist $25.31 $25.82 $26.34 $26.87 $27.41

Rental Clerk $28.42 $28.99 $29.57 $30.16 $30.76

Scheduler , Maintenance $30.67 $31.28 $31.91 $32.55 $33.20

Secretary I $30.67 $31.28 $31.91 $32.55 $33.20

Secretary II $33.75 $34.43 $35.12 $35.82 $36.54

Secretary III $41.27 $42.10 $42.94 $43.80 $44.68

Service Order Dispatcher $29.07 $29.65 $30.24 $30.84 $31.46

Supply Technician $46.05 $46.97 $47.91 $48.87 $49.85

Survey Worker $33.55 $34.22 $34.90 $35.60 $36.31

Travel Clerk I $23.64 $24.11 $24.59 $25.08 $25.58

Travel Clerk II $25.21 $25.71 $26.22 $26.74 $27.27

Travel Clerk III $26.87 $27.41 $27.96 $28.52 $29.09

Word Processor I $27.08 $27.62 $28.17 $28.73 $29.30

Word Processor II $30.08 $30.68 $31.29 $31.92 $32.56

Word Processor III $33.42 $34.09 $34.77 $35.47 $36.18

Medical Record Clerk $29.72 $30.31 $30.92 $31.54 $32.17

Medical Record Technician $32.77 $33.43 $34.10 $34.78 $35.48


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736-2

SERVICE PROPOSED



Year 1



Year 2



Year 3



Year 4



Year 5

Computer Operator I $40.00 $40.80 $41.61 $42.44 $43.29

Computer Operator II $45.00 $45.90 $46.82 $47.76 $48.72

Computer Operator III $50.00 $51.00 $52.02 $53.06 $54.12

Computer Operator IV $55.00 $56.10 $57.22 $58.36 $59.53

Computer Operator V $60.00 $61.20 $62.42 $63.67 $64.94

Computer Programmer I $45.00 $45.90 $46.82 $47.76 $48.72

Computer Programmer II $53.00 $54.06 $55.14 $56.24 $57.36

Computer Programmer III $65.00 $66.30 $67.63 $68.98 $60.16

Computer Programmer IV $80.00 $81.60 $83.23 $84.89 $86.59

Computer Systems Analyst I $50.00 $51.00 $52.02 $53.06 $54.12

Computer Systems Analyst II $60.00 $61.20 $62.42 $63.67 $64.94

Computer Systems Analyst III $70.00 $71.40 $72.83 $74.29 $75.77

Personal Computer Support Technician $40.00 $40.80 $41.62 $42.45 $43.30

Peripheral Equipment Operator $50.00 $51.00 $52.02 $53.06 $54.12

Software Tester $60.00 $61.20 $62.42 $63.67 $64.94

736-5

SERVICE PROPOSED



Year 1



Year 2



Year 3



Year 4



Year 5 Contract Close Out Specialist I $59.58 $60.77 $61.99 $63.23 $64.49

Contract Close Out Specialist II $62.33 $63.58 $64.85 $66.15 $67.47

Contract Close Out Specialist III $64.16 $65.44 $66.75 $68.09 $69.45

Contract Specialist I $91.00 $92.82 $94.68 $96.57 $98.50

Contract Specialist II $110.00 $112.20 $114.44 $116.73 $119.06

Contract Specialist III $128.00 $130.56 $133.17 $135.83 $138.55

Program Manager I $132.91 $135.57 $138.28 $141.05 $143.87

Program Manager II $142.99 $145.85 $148.77 $151.75 $154.79

Program Manager III $154.91 $158.01 $161.17 $164.39 $167.68

Project Coordinator $96.00 $97.92 $99.88 $101.88 $103.92

Project Manager I $114.00 $116.28 $118.61 $120.98 $123.40

Project Manager II $150.00 $153.00 $156.06 $159.18 $162.36

Technical Writer I $68.75 $70.13 $71.53 $72.96 $74.42

Technical Writer II $87.08 $88.82 $90.60 $92.41 $94.26

Technical Writer III $87.08 $88.82 $90.60 $92.41 $94.26

Senior Training Consultant $200.74 $204.75 $208.85 $213.03 $217.29

Documents

LABOR CATEGORY DESCRIPTIONS - GSA Advantage