Labour welfare at WCL project Report

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etc.EXECUTIVE SUMMARY

Welfare of employee and his family members is an effective advertising

and also a method of buying the gratitude and loyalty of employees.

Employee welfare is a comprehensive term including various services,

benefits and facilities offered by the employer.

The basic purpose of labour welfare is to enrich the life of employees and

keep them happy and contented. Welfare facilities enable workers to have a

richer and more satisfying life. It raises the standard of living of workers by

indirectly reducing the burden on their pocket.

Welfare means improving, faring or doing well. It is a comprehensive

term, and refers to the physical, mental, moral and emotional well-being of

an individual. Further, the term welfare is a relative concept, relative in time

and space. It therefore, varies from time to time, region to region and from

country to country.

Labour welfare is an important aspect in every organization with some

added incentives which enable the workers to lead a decent life. There are

several agencies involved in the labour welfare work namely the central

government, employer’s trade union and other social service organization.

Welfare services may broadly be classified into two categories:-

1) Intramural

2) Extramural

In order to get the best out of a worker in the matter of production,

working condition is required to be improved to large extent. The work place

should provide reasonable amenities for the worker’s essential need.

Today various medical services like hospital, clinical and dispensary

facilities are provided by organizations not only to the employees but also to

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their family members. Normally welfare and recreational benefits includes

canteens, housing, transportation, education etc.

Some large organizations set up welfare organizations with a view to

provide all types of welfare facilities at one centre and appointed welfare

benefits continuously and effectively to all employees fairly.

W.C.L. Nagpur area has recognized that welfare of employees by

improving their quality of life and their family’s well being in general will help

thrust to the objectives of W.C.L. directly and indirectly thereby increasing

and improving production and productivity. This task is carried on ceaselessly

by involving employees, workers, representatives and management

representative.

W.C.L. is spending lots of money on the employee welfare. Welfare

facilities provided by this organization are unique for all the employees. The

only difference is that the top level officers receive some additional facilities

along with routine one.

With the help of the project an attempt is made to study the welfare

measures provided to employees, what is the procedure, time required for

sanctioning welfare facilities and such other basic policies of the organization.

The study is based on the information collected from respondents

through questionnaire. The data analyzed is presented in the form of graph

and on the basis of that conclusions are made. At last the required

suggestions are given.

After analyzing the data it is found that the employees are satisfied with

the welfare facilities provided to them by the area office W.C.L.



CHAPTER- 1

INTRODUCTION

Labour welfare:-

Labour welfare work aims at providing such service facilities and

amenities which enable the workers employed in an organization to perform

their work in healthy congenial surrounding conductive to good health and

high morale.

Labour welfare is a comprehensive term including various services,

benefits and facilities offered by the employer. Through such generous fringe

benefits the employer makes life worth living for employees. The welfare

amenities are extended in additional to normal wages and other economic

rewards available to employees as per the legal provisions.

Welfare measures may also be provided by the government, trade unions

and non-government agencies in addition to the employer. “International

Labour Organization efforts to make life worth living for workers” According

to the Oxford dictionary “Welfare is fundamentally an attitude of mind on the

part of management influencing the method by which management activities

are undertaken.

Objectives of labour welfare activities:-

Following are the objectives of the voluntary labour welfare services by

employer-

1) To win over employees loyalty and increase their morale.

2) To develop efficiency and productivity among workers.

3) To reduce of threat of future government intervention.

4) To make recruitment more effective.

5) To earn goodwill and enhance public image.

6) To build up stable labour force to reduce labour turnover and

absenteeism.



Importance of labour welfare activities:-

Labour welfare in India has a special significance as the constitution

provides for the promotion of welfare of the labour for human conditions of

work and securing to all workers.

The various welfare measures provided by the employee will have

immediate impact on the health, physical and mental efficiency, alertness,

morale and overall efficiency of the workers and thereby contributing to the

highest productivity.

Social security measure provided by employer will act as a protection to

the workers. Labour welfare means activities designed for the promotion of

the economic, social and cultural well being of the employees. Labour welfare

includes both statutory as well as non-statutory activities undertaken by the

employers, trade unions and both the central and state governments for the

physical and mental development of the workers.

Labour welfare enables workers to have richer and more satisfying life. It

raises the standard of living of workers by indirectly reducing the burden on

their pocket. Welfare measures improve the physical and physiological health

of the employees, which in turn enhance their efficiency and productivity.

Labour welfare promotes a sense of belongings among the workers,

preventing them from resorting to unhealthy practices like absenteeism,

lobour unrest strike, etc. welfare work improves the relations between

employees and employers. It promotes a real change of heart and a change

of outlook of the part of both the employers and employees.

Reasons for the labour welfare activities in India:-

1) Increase in efficiency of employees:

Labour welfare activities increases in efficiency of employees to work.

These facilities help in developing the feeling of dedication among



them. Due to the increase in efficiency the production and the

productivity of the enterprise increase considerably.

2) Helpful in reducing the state of poverty among employees:

Most of the workers in our country are unable in providing for base

necessities for themselves and to their family members. This is

because of the extreme poverty among Indian workers. Provision of

labour welfare activities plays an important role in reducing such

poverty and in providing essential amenities to the workers.

3) Establishment of Organizational peace:

Labour welfare activities help in establishing sound relations between

employees and employers. When the employees of the organization

feels that they are getting all the possible facilities and the employers

are very caring to them, then such good feeling increases enthusiasm

among employees which will establish peace in the organization.

4) Helpful in reducing the rate of absenteeism and labour

turnover:

The rate of absenteeism and labour turnover is much higher in India as

compared to that of developed countries of the world. Provision of

labour welfare activities help in reducing this because the workers feel

themselves well settled at one place.



CHAPTER- 2

COMPANY PROFILE

About Coal India Limited (CIL)

Coal India Limited (CIL) is a public sector organization. It is a central

government undertaking company. Before 1973 it was a private block and

after 1973 it was considered as a government sector since its initialization

was done in this year.

Coal is the backbone of energy security of our nation and it will

continue to occupy a dominant position in the decades to come on the

energy scenario of India. CIL contributes 54 percent of coal to the energy

needs of the nation and sky is the limit of increase in the demand of coal.

Maintaining the highest growth in coal production CIL cross 400 million

tones mark in 2008-09.

Coal plays a vital role in power generation, considering this all

subsidiaries of CIL are taking hard efforts to produce required quantity of

coal. All should untidily work to fulfill the demand of power. The Vidarbha

region has abundant reserves of coal that would try to fulfill the demand.

WCL depends on land to carry out its operations.

CIL has 7-8 subsidiaries which are situated in different states of India. It

has 10 divisions which are also known as areas out of which 3 areas are

situated in Madhya Pradesh and 7 in Maharashtra. All these areas look

behind mining activities. Coal production is the important source of

energy of this organization. Presently, there 10,122 employees working in

these 10 areas.

Coal India is playing a strategic role in the economy of the country by

making domestic industry competitive at global level. CIL has been

providing 50% to 60% cheaper coal in comparison to international



market to power plants. Total requirements of thermal power plants are

met by three different modes - Coal India, Captive Coal Blocks and Import.

India stands third in the world in the production of coal.

Highest production of coal in India is in Jharkhand.

In India, Thermal Coal Sector uses the maximum coal.

Coal India Limited (CIL) has 83% of partnership in world in the

production of coal.

In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal

producing Government Company.

Coal India itself decides the coal rate produced by Coal India

Limited.

In India, 70% of electricity is produced with the help of coal.

13% of coal in the world is produced by the underground coal

mines.

India’s oldest coal area is Raniganj.

CIL operates 86 coal mines in Central India, feeds Power Stations

located in the states of Maharashtra, Madhya Pradesh, Gujarat,

Utter Pradesh and Haryana apart from many of the coal based

industries.

HISTORY OF CIL:

1971/73: Nationalization of coal mines in India.

1973 : Centralization of Coal Mines Authority Limited (CMAL) in

three divisions East, West and Central.

1974 : Centralization of holding company coal India limited (CIL)

six supporting companies. In west Western coalfield

limited (WCL) was established which has its coal areas in

Maharashtra, Madhya Pradesh & Orissa.

1986 : Reorganization of coal companies under coal India limited.

Thereafter coal mines of WCL in Madhya Pradesh (except

Chindwara and Baitul Distt) and Orissa were considered in

the supporting company South Eastern Coalfield Limited



(SECL). Therefore, the coal areas of WCL were

decreased and remained only in Maharashtra and in some

parts of Madhya Pradesh.

2007 : WCL has increased the production of coal from 21 million

tonnes in 1985-86 to 43.51 million tonnes in 2007-08.

2007 : Indian government declared WCL as a MINIRATNA

Company.

2008 : Coal production, off take, productivity, sales realization and

turnover during the year reached a new peak the highest

ever in the history of the company.

Concerted progress in rationalizing manpower has resulted in reduction

of manpower by 1439 between 2006-07 and 2007-08 inspite of production

growth of 0.300 mt. during the same period.

Coal India Limited

TypePublic sector undertaking

Government-ownedFounded 1975

Headquarters Kolkata, West BengalKey people Partha S Bhattacharyya, Chairman

Industry Coal and lignite

ProductsCoal net income = ▲INR 85.16 billion (2006)

(USD 2.15 billion)Employees 492000 (2006)

Website coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian

Government. It is the world's largest coal miner [1]. It is owned entirely by

the Union Government, under the administrative control of the Ministry of

Coal. It is involved in coal mining and production industry.

Coal India Limited was formed in 1975 as a holding company with five

subsidiaries:

Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

Central Coalfields Limited (CCL) (Ranchi, Jharkhand)



Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur

region)

Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)

Several years later, three more subsidiaries were added:

Mahanadi Coalfields Limited (MCL) (Raulkela)

South Eastern Coalfields Limited (SECL) (Bilaspur)

North Eastern Coalfields Limited (NECL) (directly under control of coal

India limited)

Northern Coalfields Limited, Singrauli (NCL,Singrauli)

Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines

owned by three of its subsidiaries in partnership with private players.

Underground mining would be revived in 6 abandoned mines of Eastern

Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields.

These 18 mines have an approximate reserve of 1,647 million tonnes of coal.

CIL contributes around 85% of coal production in India; it is the largest

company in the World in terms of coal production. Employs nearly 4.25 Lakh

persons and is the largest corporate employer in the country. It is one of the

largest Companies in the country, turnover being around Rs. 386.31 billion in

2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75 billion) in

2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in

2007-08.

Mission of coal India

“The mission of coal India limited is to produce and market, the planned

quality of coal and coal products efficiently and economically, with due

regard to safety, conservation and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)

Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of

Coal India Limited (CIL) which is under administrative control of Ministry of



Coal. The Company incorporated under the Companies Act, 1956 has its

registered office at Coal Estate, Civil Lines, Nagpur–440001.

The Company has contributed about 9.5% of the national coal production

during 2007-08. It has mining operation spread over the states of

Maharashtra (in Nagpur, Chandrapur & Yeotmal Districts) and Madhya

Pradesh (in Betul and Chhindawara Districts).

The Company is a major source of supplies of coal to the industries located in

Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also

in Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and

Kerala. A large numbers of Power Houses under Maharashtra, Madhya

Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards are

major consumers of its coal along with cement, steel, chemical, fertilizer,

paper and brick Industries in these states.

WCL as the highest corporate tax payer of Vidarbha region has contributed to

the state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty

and taxes and approx. Rs. 438 crores as corporate tax.

WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary

of Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty

profit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited

accounts for the year ended 31st March 2009.

WCL has retained its flagship status among 7 coal producing subsidiaries of

coal India limited by recording highest percentage of achievement against

target in OB removal, coal off-take and 2nd highest in coal production.

WCL received the award and gold medal for best corporate performance on

8th October 2009.

WCL is one of the subsidiaries of coal India limited (CIL).



Tree plantation on yearly basis is being undertaken in and around the mines

as per the availability of land and on the reclaimed site and dead OB dumps.

The plantation plays very important role in improving the environment

around the villages in the vicinity of mines. Species of plants planted are

teak, siwan, sisoo, casia, awala, imli, jamoon etc.

The pride of place Miniratna WCL occupies in coal India is because this

company has the finest of workers, supervisors and executives ever ready to

respond and race ahead of others in achieving the desired goal. No challenge

is insurmountable and no target is too high for such a team.

WCL formally launched on 24th March 2008, Forward e-Auction scheme under

the new coal distribution policy of government of India. The objective of the

scheme, introduced for the first time in the country, is to help genuine

industrial consumers under power and other sectors that can source a part of

their requirement through this mode.

After achieving the target of 1.11million tonnes additional coal is produced in

the year 2007-08. With workers sweat and toil & commitment towards

progress, WCL team has to its credit the best ever performance in the history

of the company during this year- highest coal production, coal supplies to the

consumers, productivity and turnover, thereby earning estimated net profit

before tax of Rs.1176 crores substantially higher than the budgeted Rs.676

crores and last year’s Rs.1054 crores. The company is the highest corporate

taxpayer in the in Vidarbha region.

The future plan of the company is to maintain its present level of production

and increase it to 45 million tonnes by:

1. Opening new mines

2. Mechanization, introduction of new technology suitable to the

conditions to increase capacity of existing, ongoing and future

projects.

3. Improving efficiency of operations.



In addition to 26 ongoing and future projects (22OC & 4UG), 34 more

projects, (24OC & 10UG) are planned to be started in coming years. Of

these 34 projects 4 are already approved, 12 have been formulated

and remaining 18 are yet to be formulated.

Events celebrated:

Every year WCL’s Jankar Women’s club celebrates International Women’s

day. On this occasion all the members of this club help poor and needy by

providing food, clothes, fruits and games & rides to small children. They also

help handicapped people.

Sports competition, summer camps for children, blood donation

camps, health check up camps, seminars on safety, scholarships to

talented students, independence day, republic day, worker’s day, nurses day,

environment week, mining events, Hindi rajbhasha week etc. are celebrated.

WCL AT A GLANCE:

Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)

Coal washries - 1

Manpower (01.04.08) - 64,199

Productivity (2007-08) - 43.51 million tonnes

Off take (2007-08) - 44.90 million tonnes

Output per man shift (2007-08) - 2.52 tonnes

Gross Turnover (business) - 5681 crores

Clear profit - 930 crores

Capital investment (2007-08) - 2846 crores

Royalty & Tax to government - 757 crores

Corporate Tax Payment - 509 crores

Annual investment - approx. 176 crores



LAST FIVE YEARS OF WCL

YEARS 03-04 04-05 05-06 06-07 07-08 08-09

Coal Production

(million tones)

39.53 41.41 43.20 43.21 43.51 43.03

Off take

(million tones)

39.20 40.32 41.75 42.17 44.90 44.98

Turnover business

(in crores)

3882 4505 4986 5012 5681 -

Clear profit

(in crores)

744 935 1447 1054 930 1047

(budgete

d)

Corporate tax

(in crores)

347 424 461 608 509 -

Royalty and tax

payment

(in crores)

523 572 620 620 758 -

ABOUT NAGPUR AREA OFFICE WCL

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in

Nagpur district which is located in north side of Nagpur city. It has 9

underground (UG) mines and 2 opencast (OC) mines, located in the five sub-

areas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of

Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saoner

of Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at

Jaripatka, Nagpur.

NAGPUR AREA comprises of the following projects/mines:



A. ONGOING PROJECTS/MINES:

i) Pipla U/G

ii) Silewara U/G

iii) AB Incline U/G

Silewara Sub-Area

iv) Saoner U/G

v) Patansaongi U/G Saoner Sub-Area

vi) Kamptee UG Conversion

to OC

vii) Inder U/G

Kamptee Sub-Area

viii) Gondegaon OC Gondegaon Sub-Area

B. NEW PROJECTS:

i) Adasa U/G of Saoner Sub-Area

ii) Bhanegaon O/C of Silewara Sub-Area

iii) Singhori O/C of Silewara Sub-Area

iv) Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area

v) Inder U/G to O/C of Kamptee Sub-Area

vi) Gondegaon O/C (Extension) of Gondegaon Sub-Area

Presently there are 250 employees working in Nagpur area office of WCL.

In June 2007, Government has granted status of MINIRATNA to the company

and now the motto of the company is to achieve the status of a NAVRATNA

company in the days to come. In order to achieve this goal, the company has

to put in their best efforts and work as one cohesive unit with focused

attention on:-

1) Sound corporate Governance

2) Timely completion of new projects and advance planning for opening

new mines.

3) Efficient utilization of all available resources with more trust on human

resource, the most precious one.

4) High priority to consumer satisfaction.



5) Economizing cost and Maximizing profitability as a true commercial

organization.

6) Achieving high standards of safety of men, material and vital

installations.

7) Diversification of activities and exploring new avenues as business

strategy in the form of joint ventures etc.

The first quarter of 2008 had been of glorious achievements

where targets were surpassed and performance of the company in terms of

achievements against assigned targets was highest among all subsidiaries of

Coal India. The credit of this, undoubtedly, goes to each one in WCL family.

(Workers, staff, officers, trade union leaders and directors) who are providing

sound corporate governance in achieving the organizational goal.

There are 11 major departments in area office named as:

1) Finance department

2) Sales and Marketing department

3) Personnel department

4) Mining department

5) Material management department

6) Excavation department

7) Civil department

8) E & M department (Electrical & Mechanical)

9) Planning department

10) Training department

11) Security department

Out of all these departments mining is the main department of this

organization. Beside these there are also many minor departments.

The main and basic facilities provided to the employees of area office

are: - medical, housing, education, community development, etc.

MISSION

The mission of the company is to become a “NAVRATNA” company by

achieving its target goal.



CHAPTER- 3

WELFARE FACILITY PROVIDED TO THE EMPLOYEES

IN NAGPUR AREA OFFICE OF WCL

Welfare services may broadly be classified into two categories:

1) Intramental Activities: - which are provided within

the establishment such as toilets, rest centers,

canteen, uniforms etc.

2) Extramental activities:- which are undertaken

outside the establishment such as family planning,

child welfare, co-operative stores credit societies,

vocational guidance, holiday, home leave, travel

facilities.

Intramural activities:-

Drinking water

Toilets

Washing and Bathing facilities

Rest shelters

Uniform and protective clothing

Recreation facilities

Canteen

Extramural activities:-

Housing

Education facilities

Maternity benefits

Transportation

Sport facilities

Vocational Training

Holiday home

Social insurance

Labour welfare work may also be divided into categories:-



1. Statutory welfare facilities:

Washing facilities

Consumer co-operative store

Education

Housing

Transportation

Recreation

Canteen, Lunchroom facilities

Restroom facilities

Clothing facilities

2. Non-statutory labour welfare facilities:

Uniform

Safety helmet

Driving helmet

Sweaters

Raincoats

Marriage loan facilities

Bonus

Welfare fund

Credit society

Leave provision

The welfare board at corporate level consisting of equal

representatives of the workman and management, has been planning,

supervising, monitoring and evaluating various measures. Similarly,

area welfare committee has been functioning in the areas for ensuring

proper implementation of welfare activities. In every year one

welfare/improving quality of life fortnight is being celebrated. In

providing more and more welfare amenities and in their maintenance,

tremendous enthusiasm and determination is generated during this

fortnight. It is evident during this period that everybody takes special

effort to see that his contribution is recognized and does not go

unrecognized, both as an individual and as a team.



Even unit tries to be ahead of others in true and healthy

competition spirit. An atmosphere of healthy competition is evidenced

during this period.

Community Development & Welfare Activities:-

Mining of coal has profound impact on the communities living in the

nearby villages where the mines are established. The obvious impact of

introduction of any industrial activity in rural and tribal areas is change in

the socioeconomic profile of the area.

In the above context, Coal India, WCL and the Nagpur Area strongly

believe that the people living around are an important stake holder in the

process of mine development and for a sustainable development; they

have to be given share of the benefits of development of the mining

projects. For this specific purpose and objective, CIL has laid down a

guideline and policy for community and peripheral development.

The subsidiaries prepare annual action plans by adapting the CIL-CD

Policy for its implementation in its command area. Such activities are

normally taken up in the peripheral villages within a distance of 8km from

the mines. The key areas of the referred community development and

welfare activities, undertaken on the annual basis in the peripheral

villages around the mines are broadly as under:-

- Creation of community assets (infrastructure) like provision for

drinking water, construction of school buildings, check dams,

village roads/ linked roads and culverts, dispensary and health

center, community centers, market place etc.

- Skill development & Capacity building, like vocational training,

income generation programmes, entreurship development

programme, literacy programme, adult education etc.

- Awareness programmes and community activities like health camp,

medical aids, family planning camps, immunization camp, and eye

checkup camp etc.

- Sports and Cultural Activities

- Plantation



The beneficiaries of community development activities are normally

inhabitants living in the periphery normally within a distance of 8

km from the mine boundary or any other location as may be

decided by the community development committee in consultation

with the State Government authorities.

The beneficiaries include all communities including employees of

WCL, non-employees, SC’s & ST’s and all other communities living

in the villages under consideration. Care is also taken that the

community development budget allocation covers Special

Component Plan (SCP) for benefit of the Scheduled Castes, Tribal

Sub Plan (TSP) for benefit of the tribal groups and Community

Development Plan (CDP) for benefit of the community at large. Care

is also taken to utilize at least 15% & 8% of the annual community

development allocations against SCP & TSP respectively.

The assets created under the resettlement activities will be

handed over to the Gram Panchayat / State authorities on

completion, for smooth operation and maintenance.

Medical Facilities:

a) Scheme for reimbursement of hospitalization expenses:

The scheme is intended to provide relief to the employees in

meeting the hospitalization expenses incurred for self and/or

dependents. The benefit under the scheme is availability for

minor and major operations. The company avails all the

expenses by reimbursing the total amount paid by the employee

at the time of treatment.

b) Reimbursement of expenses of medical check-up:

The company has its own hospital which is situated in each

area. Doctors and nurses in these hospitals are appointed by

the company itself. The employees can take treatment from these

hospitals without paying any charge and they can take the medicines

from the medical stores which are in the panel of this company.

Housing Facilities:

a) Company quarters:



The company provides quarters to the employees working in

their organization. With this they get some more facilities like

drinking water, free electricity, no tax or rent for house etc.

b) House rent allowances:

The area office is providing house rent allowances to the

employees who are not using the housing facility provided by the

company. Such employees stay in the house of their choice by paying

rent. For that they get HR allowance depending on their basic. These

people get some proportionate share of their basic as house rent

decided by the company.

School Bus Facility:

The children of the employees who are studying in

schools and

colleges gets school bus facility so that they can reach to

their

Destination properly.

Education facilities:

The talented students / children of the working

employees get

scholarship for their performance. The company also provides

loan for higher education. They also motivate children by

conducting competitions and by distributing prizes to them.

Funds are also given to the corporation school for the school

building and for the upliftment of the children.

Rehabilitation:

Company needs land for mines (where the coal is

present) so

the land owners are requested to hand over their land to

government and in its place company provides job to one of the family

member according to his/her qualification. Besides this they also gets

some compensation according to the government policies.

Sports and Cultural Activities:



Every year sports and other events are organized for the

enjoyment of the worker and their family members. Cultural

activities are also conducted on many occasions.

Funds for Community Development:

The company provides funds for the community development

such as electricity, water supply, roads, street lights etc…

Canteen:

A good and well maintained clean canteen facility is available at

the area office premises, for the employees.

SC/ST PLANS:

Organization provides scholarship to children of employees of

SC/ST. The percentage to avail benefit is comparatively low than

the open category. Also, the organization helps the schools and

library which belongs to SC/ST’s.

Good working conditions:

The working conditions in the area office are excellent. The

environment is neat and clean. Lots of greenery is present in the

office premises such pleasant environment keeps employees fit and

fine.

Besides these major facilities there are many more facilities like

mini LTC and major LTC. Plants are distributed to the employees in

environment week; Ganesh Utsav, New Year, Independence day,

republic day etc are celebrated for the enjoyment of the employee

and his family.

Perks and allowance:

Common Perquisites:

1) Infrastructure

2) LTC Facility

3) Subsidized electricity

Domestic & Residential:

1) Domestic assistance

2) Electricity allowance



3) Fuel allowance

Education Allowance:

1) Study in schools

2) Study in colleges

3) Study in UG/PG Professional Institution

4) Hostel allowance

5) Professional development allowance

Transportation Allowance

Personal allowance etc.

Welfare programmes in Area Office WCL

1) Revenue Welfare Budget

The budget proposal as per Action Plan is prepared by the Area

Welfare Committees at Area Level and submitted to Welfare Deptt. for

deliberation in the welfare board. The welfare board then examines the

proposals areawise, headwise and recommends for approval to the

chairman welfare board and Director Finance and CMD. Finally after

approval the Rev. Welfare budget is communicated to the areas for its

implementations.

2) Monitoring by the welfare board

The welfare board visits the areas as per the calendar prepared to

monitor the activities of the area and see the implementation of the

budget/expenditure. The welfare board interacts with the area welfare

committees at area level.

3) 15th August Awards

The welfare board distributes the awards to the awardees on this date

every year. The proposals based on the norms prepared by the welfare

board are called from the areas. The same is compiled by welfare

department and awardees list finalized by the welfare board and

approved by the chairman welfare board and CMD and the awards are

distributed on the 15th August Independence day functions at WCL

Head quarter.



4) Welfare Fortnight Inspection

To improve the standard of living and quality of life, of employees the

welfare board has formulated norms on all welfare activities for which

areawise/inter area competitions are held at company level. At the

area level the Ist phase Inter Sub Areas welfare fortnightly

competitions are held. The IInd phase inspection is conducted by the

welfare board. After the inspection the result is compiled and the

prizes are distributed at a grand function which is graced by the

Hon’ble Coal Minister.

5) Areawise Union Representation (check off system every year) in the

area welfare committee

The criteria has been prepared by the welfare board. Every year based

on the check off system figure and the manpower as on ¼ the

calculations are worked out on the basis of the approved criteria for

working out the union representation in the area welfare committee

and approved by the competent authority and circulated to areas for

nominations of members by the welfare board, for functioning of

welfare committee.

6) Community & Peripheral Development Programme

Various developmental activities for the community residing in &

around its various mining areas for the benefit of its employees, their

wards, and the local populace are undertaken. Such developmental

activities are also undertaken in the town and villages, adjoining coal

mining belt, generally within a radius of 8kms. For the benefit of

general popular. For which the budgetary provision is made at the rate

Rs.1/- per tonne of coal produced during the previous year.

While planning the activities, to be undertaken in each financial year,

requests and recommendations from village Panchyat, Local District

Authorities and Peoples Representatives are considered. The

activities undertaken include: 1) Construction of approach roads.

2) Tarring of roads. 3) Digging of Borewels. 4) Providing &

Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines.

7) Providing and Fitting Street Lights. 8) Construction/ Installation of



Water Tanks. 9) Construction of additional rooms in existing school

building. 10) Providing school furniture and other Lab. Items. 11)

Providing books, almirah etc. for libraries. 12) Construction of check

dams. 13) Construction of Community Centers. 14) Village sports. 15)

Medical camps. 16) Construction of Cremation Place/Sheds. 17)

Assistance to various social organization/NGO’s for the development of

physically/mentally handicapped persons, cultural/sports activities etc.

The implementations of these activities are monitored by the area

welfare committee at area level and welfare board at the company

level.

7) Sports and Cultural Activities

The welfare board monitors the activities of sports and cultural

activities of all the areas. The function of sports & cultural activities are

held on the behalf of the welfare board in each areas. The welfare

board monitors the activities of sports and cultural activities of all the

areas.

Western Coalfield Limited Nagpur Welfare Budget

(Rs. In lakhs)

PARTICULARS 04-05 06-07 08-09

School and Education 27 30 22

Medical Services 270 345 544

Resi/ Welfare/ Colony Roads 195 206 472

Sports/Recreation/Culture: 11 15 30

Mahila Mandal 1 1 1

Other Expenses 5 6 15

SC/ST Plans 18 56 38

Water Supply 72 70 105

Community Development 16 33 61

Special Sanction/Welfare Board 75 28 -

GRAND TOTAL 690 790 1288



CHAPTER- 4

RESEARCH METHODOLOGY

AN INTRODUCTION:

Research is the process of systematic and in-depth study or search for any

particular topic, subject or area of investigation, backed by collection,

compilation, presentation and interpretation of relevant details or data.

Research methodology is a way to systematically solve the research problem.

It may be understood as a science of studying how research is done

scientifically.

Research may develop hypothesis and test it. In it we study the various

steps that are generally adopted by the researcher in studying his research

problem along with the logic behind them.

Research must be based on fact observable data forms a sound basis for

research inductive investigation lead better support to research finding for

analyzing facts a scientific methodology of analysis must be developed and

result interpreted logically.

It is necessary for the researcher to know not only the research method

or techniques but also the methodology. Thus, when we talk of research

methodology we not only talk of the research methods but also consider the

logic behind the methods we use in the context of our research study and

explain why we are using a particular method or technique and why we are

not using others so that research results are capable of being evaluated

either by the researcher himself or by others.

Research problems would result in certain conclusions by means of logical

analysis which the decision-maker may use for his action or solution.



OBJECTIVES OF STUDY:

1) To study the welfare facilities provided to employees by Nagpur Area

Office WCL.

2) To study how the organization motivate the employees by identifying

and satisfying their unsatisfied needs.

3) To know which special facilities are provided to reserved class

categories like SC, ST, OBC etc.. by the organization.

HYPOTHESIS:

Employees of Nagpur area office WCL are found to be satisfied with the

welfare facilities provided by their organization.

RESEARCH PROCESS:

In research process, the first and foremost step is selecting and defining a

research problem. A researcher should at first find the problem. Then he

should formulate it so that it becomes susceptible to research. For a

systematic presentation, the process of research may be classified under

three stages- primary stage, secondary stage, and the tertiary stage.

The primary stage includes:-

i) Observation

ii) Interest

iii) Formulating research problem

iv) Documentation

v) Preparation of a bibliography &

vi) Research design

The secondary stage includes:-

i) Project planning

ii) Data collection

iii) Analysis of data

iv) Testing of hypothesis

v) Interpretation



vi) Questionnaire preparation

The tertiary stage includes:-

i) Report writing

ii) Observation, suggestions, and conclusions.

iii) Preparation of a bibliography

OBSERVATION

Research starts with observation, which leads to curiosity to learn

more

about what has been observed. While observation leads to research

the

research results in elaborate observations and conclusions; or even

further research.

The observation method is widely used mainly because of its

simplicity, usefulness in the framing of hypothesis, its accuracy; the

possibility of getting convincing results, the possibility of the test of

validity etc. to be precise, observation tends to be the basic of any

research.

INTEREST

The observation of certain occurrences creates an interest and

inquisitiveness in the mind of the research to study it future. This is the

basis of interest to study the subject matter of observation. The

interest is the guiding force behind any research.

FORMULATING RESEARCH PROBLEM

The research problem undertaken for study must be carefully

selected. The problem must be defined thoroughly and should be framed

into meaningful terms from the analytical point of view. The area of

working must be decided.

I have defined my problem as “To study the welfare facilities

provided to employees by Nagpur Area Office WCL. I had got the



information from the HOD of HR department and from some of the

employees.

Industrial progress largely depend on committee labour force the

benefits which go under this nomenclature are of great importance to

the employee and which he is enable to secure by himself. The scheme

of labour welfare may be regarded as a wise investment which should on

usually does brings profitable return in the form of greater efficiency.

Thus we can say that welfare facilities are the base of effective and

efficient working of the employees in the organization in my opinion

welfare has a great importance in the organization.

DOCUMENTATION

The documentary source is an important source of information for a

researcher. A document is any thing in writing a record, files or diaries,

published or unpublished- which can be extracted and used in research.

It is a very valuable source of information for a research. Documentation

is the process of collecting & extracting the documents which are

relevant to research.

RESEARCH DESIGN

After formulating the problem the research design has to be

prepared. Preparation of research design involves selection of means of

obtaining information, time available for research and selection of

method of tabulation & presentation of data.

The research of my project is descriptive study. I have obtained

information by the HOD of the HR Department and some of the

employees of the organization & also from annual reports of company,

newspapers, magazines and websites.

PROJECT PLANNING

Project planning is the first step in actually conducting & directing a

research project. It is one of the most important tasks of a researcher.



This includes formulation of the research objectives & goals and

determining ways of achieving them.

DATA COLLECTION

Data collection is one of the most important aspects of research. For

the success of any project accurate data is very important and

necessary. The information collected through research methodology

must be accurate and relevant.

The data collection method can be classified into two methods:-

- Primary Data

- Secondary Data

- Primary Data:

Data collected by a researcher is known as primary data. It is

collected by a person for his own use obtained from findings. This is

considered as first hand information. This is that data which is

collected by us to meet our own specific purpose. The data is

collected by the means of questionnaire filled in by the employees

at different posts of Nagpur area office. This method of data

collection is very popular particularly in big organizations.

THE RESEARCH APPROACH:

Survey Method

THE RESEARCH INSTRUMENT:

Questionnaire

THE RESPONDENTS:

The employees of the organization.

- Secondary Data:

Secondary data means data that are already available ie, they refer

to data which has already been collected and analyzed by some

one else. This type of data information can also be used by the

researcher for his use as second hand information sources through

which secondary data can be collected.

Secondary data may either be published data or unpublished data.



Published data used here is from:-

i) Magazines

ii) Annual reports of the company

iii) Newspapers etc.

The sources of unpublished data are diaries, letters, unpublished

internal records made available by staff members etc.

Thus, the primary source of data collection was the interview and

questionnaire methods. The secondary data was collected through

magazines, annual reports of the company, internal records of the

organization and through websites.

ANALYSIS OF DATA

Once the collection of data is complete, it should be analyzed and

processed through classification tabulation etc in accordance with

the subject matter. A careful planning of the analytical framework

should therefore be done by the researcher. Data analysis is carried

out by arranging the data received by the employees in an excel

sheet. This data is then converted into graphical forms. Pie charts

have also been used for the tabulation and interpretation of data

collected.

HYPOTHESIS TESTING

After analyzing the data hypothesis testing is done. It will result in

either accepting the hypothesis or rejecting it.

INTERPRETATION

After testing the hypothesis the researcher comes out with his

conclusions. The explanation of theory can also be considered as

interpretation.

QUESTIONNAIRE PREPARATION

The basic requisite of any research study is the appropriate data

which can be collected with the help of a schedule or a



questionnaire. With the help of questionnaire it is easy to determine

the satisfaction level of so many employees in the organization.

SAMPLING SIZE

The sampling size on which the analysis is based is 72.

SAMPLING TECHNIQUES

The sampling technique used for carrying out this study is RANDOM

sampling technique.

PREPARATION OF REPORT AND PRESENTATION OF

REPORT

Finally the researcher has to prepare a final report along with

conclusion and suggestions.

PREPARATION OF A BIBLIOGRAPHY

At the end of any research report a bibliography is generally

added. This is the list of books, publications, periodicals, journals,

reports, etc which are used by the researcher in connection with

the study.



CHAPTER- 5

DATA ANALYSIS AND INTERPRETATION

Q. 1) How many facilities provided by the company to you?

Conclusion:- Basic facilities are provided to the employees in the form of above mentioned facilities.

Q.2) How many special facilities have you availed?

Conclusion:- More than six special facilities are availed by 62% employees.



Q.3) How many facilities are you availing on routine basis?

Conclusion:- all the employees availing routine welfare facility 60% are saying

that they are availing 10 and above facilities on routine basis rest 25 % and

15% saying that they are availing 5 to 10 and 1 to 5 respectively.

Q.4) How many facilities are provided for education of children to employees?

Conclusion:- This suggest employees are quit satisfied with the facilities provided to them and it also help in improving their morale.



Q.5) Are you getting wages as per basic minimum criteria allotted by government?

Conclusion:- 75% of the employees are accepted that they are getting wages as per the basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities?

Conclusion:-Welfare facility can those be sanctioned within a time period of 2 to 3 week making the progress. Quite easy for employees.



Q.7) Is there suitable ventilation and good environment in the work place?

Q.8) Is the work place regularly cleaned?



Q.9) How much are you satisfied by the procedure of availing routine welfare facilities?

Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of the employees is 5% partly satisfied and 5% are not satisfied.

Q.10) How much are you satisfied by the procedure of availing special welfare facilities?

Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the employees are 6% partly satisfied and 4% are not satisfied.



Q.11) Kindly suggest the methods of improving or adding special welfare facilities?

Q.12) Does welfare benefits provided by the organization plays as a motivational factor?

Conclusion:- 53% employees are highly agree that the welfare benefits provided by the organization plays a motivational factor.



Q.13) Do you get medical reimbursement on time?

Conclusion:- 53% employees agree that they gets full medical reimbursement.

Q.14) Briefly explain the procedure of availing routine welfare facilities in points?

Conclusion:- 5% employees says that just an approach is required to avail the

routine welfare facility while 25% employees says that to make the



application submit the proof and the 70% employees says that only

application is required.

Q.15) Briefly explain the procedure availing the special welfare facilities in points?

Conclusion:- 5% of the employees of organization says that they had not

availed any special welfare facility 75% says that the procedure is apply the

approval and show proof and the other 20% says that the procedure is too

lengthy process.



CHAPTER-6

OBSERVATION AND CONCLUSION

The employees of the organization are found to be satisfied with the

facilities provided to them by the company.

They still want more focus on family welfare. They want that the time

period for sanctioning special welfare facility should be reduced.

- More than 70% of the employees agree that the welfare facilities are

provided to them and they are availing special welfare facilities

according to their need.

- A neat, clean and peaceful environment of the organization helps in

maintaining satisfaction and enthusiasm to perform work among the

employees.

- The employees of the Nagpur Area Office of WCL are highly satisfied

with the routine welfare facilities which they are availing on a regular

basis.

- The routine welfare facilities are availed by each employee in the

organization by simply filling an application, without any proof and

the time required is also nominal.

- The time required for sanctioning the special welfare facilities is 2-3

week.

- The process of availing special welfare facility is very lengthy and

hence it can be availed by following simple process.



CHAPTER- 7

SUGGESTIONS AND LIMITATIONS

SUGGESTIONS

1) Sanctioning time of special welfare facility should be reduced.

2) New facilities should be added to the existing ones by early action

taken by management.

3) Medical reimbursement should also be continued after the

retirement.

LIMITATIONS

1) The study does not cover the entire work for as sample size is 72.

2) The study is based on a particular class of employees i.e. Officer,

clerk etc.

3) The result depends on the answers received from respondent which

may be biased.



BIBLIOGRAPHY

Sr.No Authors Year Title City of

publication

Publisher

1 V.S.P.Rao 2000 Human

Resource

New Delhi Excel Books

2 K.Ashwathappa 1997 Human

Resource and

Personal

Management

New Delhi Tata Mc Graw-

Hill Publishing

Co. Ltd.

3 Company

Magazines -

Khanan Bharti

Pragati

Nagpur WCL Coal

Estate, Civil

Lines, Nagpur

Annual Reports of Organization

Internal Records of Organization

Websites:- www.westerncoal.nic.in www.coalindia.nic.in


http://www.westerncoal.nic.in/


QUESTIONNAIRE

PLEASE TICK

1) How many facilities provided by the company to you?

Canteen Housing

Education Medical

2) How many special facilities have you availed?

2 to 5 5 to 6 6 and above

3) How many facilities are you availing on routine basis?

1 to 5 5 to 10 10 and above

4) How many facilities are provided for education of children to

employees?

Bus Facilities

School Facilities

Educational loan facilities

5) Are you getting wages as per basic minimum criteria allotted by

Government?

Yes No No Suggestions

6) How much time it will take for sanctioning special welfare facility?

1-2 week 2-3 week 3-4 week

7) Is there suitable ventilation and good environment in the work place?

Yes No No Suggestions



8) Is the work place regularly cleaned?

Yes No

9) How much are you satisfied by the procedure of availing routine

welfare facilities?

Highly satisfied

Satisfied

Partly satisfied

Not satisfied

10) How much are you satisfied by the procedure of availing

Special welfare facilities?

Highly satisfied

Satisfied

Partly satisfied

Not satisfied

11)Kindly suggest the methods of improving or adding special

Welfare facilities?

No improvement

Early action should be taken

Proper time should be taken

12) Does welfare benefits provided by the organization plays as a

Motivational factor?

Highly agree

Agree

Do not agree

13) Do you get medical reimbursement on time?



Yes and with full reimbursement

Yes but with reduced reimbursement

No reimbursement

Not applicable

14) Briefly explain the procedure of availing routine welfare facilities in

points.

Making an application, submit proof and immediate sanction.

Only application is required.

Just an approach.

15) Briefly explain the procedure availing the special welfare facilities in

points.

Lengthy process

Not availed

Apply take approval and show proof.

16) Your comment and suggestion

………………………………………………………

………………………………………………………



Documents

Labour welfare at WCL project Report