There is a Hippo in my toiletAnd 22 other steps to sustainable retailing.

Contents

Listen to your customersEnvironmental concerns are becoming more and more important to consumers. So much so that they shape many daily decisions and choices: Which retailers and brands are worthy to do business with; Which companies are morally acceptable as employers; How far and by what means is it OK to travel; And what kind of homes and lifestyles are nowadays socially responsible?

Consumers, your customers, have a raised consciousness of environmental issues and are prepared to act on their beliefs. Old purchasing loyalties are being discarded as they hold to account those organisations perceived to be not doing their bit to protect the planet.Richard Akers Managing Director, Retail

2 What is sustainability?

6 The steps you can take

8 Energy

10 Lighting (Step No.1)

12 Heating, ventilation and air conditioning (Step No.2)

14 Ventilation for kitchens and restaurants (Step No.2 1/2)

18 Water

20 Taps (Step No.3)

21 Floor cleaning (Step No.4)

22 Cisterns (Step No.5)

23 Urinals (Step No.6)

24 Water metering (Step No.7)

25 Plants and landscaping (Step No.8)

28 Materials

30 Waste collection (Step No.9)

32 Recycling (Step No.10)

34 Fit-out waste (Step No.11)

35 Timber (Step No.12)

38 The steps we are taking

40 Planning (Step No.1)

41 Design (Step No.2)

42 Retail operations (Step No.3)

44 People and culture (Step No.4)

45 Community (Step No.5)

46 Security and safety (Step No.6)

47 Antisocial behaviour (Step No.7)

48 A welcoming environment (Step No.8)

49 Economics (Step No.9)

52 Contacts (Step No.10)

Contents

Listen to your customersEnvironmental concerns are becoming more and more important to consumers. So much so that they shape many daily decisions and choices: Which retailers and brands are worthy to do business with; Which companies are morally acceptable as employers; How far and by what means is it OK to travel; And what kind of homes and lifestyles are nowadays socially responsible?

Consumers, your customers, have a raised consciousness of environmental issues and are prepared to act on their beliefs. Old purchasing loyalties are being discarded as they hold to account those organisations perceived to be not doing their bit to protect the planet.Richard Akers Managing Director, Retail

2 What is sustainability?

6 The steps you can take

8 Energy

10 Lighting (Step No.1)

12 Heating, ventilation and air conditioning (Step No.2)

14 Ventilation for kitchens and restaurants (Step No.2 1/2)

18 Water

20 Taps (Step No.3)

21 Floor cleaning (Step No.4)

22 Cisterns (Step No.5)

23 Urinals (Step No.6)

24 Water metering (Step No.7)

25 Plants and landscaping (Step No.8)

28 Materials

30 Waste collection (Step No.9)

32 Recycling (Step No.10)

34 Fit-out waste (Step No.11)

35 Timber (Step No.12)

38 The steps we are taking

40 Planning (Step No.1)

41 Design (Step No.2)

42 Retail operations (Step No.3)

44 People and culture (Step No.4)

45 Community (Step No.5)

46 Security and safety (Step No.6)

47 Antisocial behaviour (Step No.7)

48 A welcoming environment (Step No.8)

49 Economics (Step No.9)

52 Contacts (Step No.10)

Page 00Introduction

What is sustainable retailing?Sustainability is about the consequences of todays actions. Its asking whether you will be able to continue doing what you do now in the years ahead.

Things have got to change. We have to work together to bring about a more sustainable future for our planet, for our people and for our businesses.

Thats why weve produced this booklet. We cant change the world overnight, but we can all take steps to put retailing on a more sustainable foothold.

In fact Land Securities is already heavily committed to sustainability. In the design, construction and management of our retail properties we strive to meet the current and predicted needs of retailers in a manner that is environmentally, socially and commercially sustainable. Our actions include reducing energy consumption, increasing recycling and minimising negative environmental impacts.

Similarly, we know that many of you as Land Securities retail tenants are making great progress towards sustainability in the way you source, store and package the products you sell. What we can do is to help you expand sustainability beyond your product range and into the way you fit and use your retail premises.

Based on our expertise as one of the worlds leading retail property managers we outline on the following pages the key steps you can take, and the steps we are already taking, so that together we can give retailing a sustainable future.

Can we afford to consume so much energy knowing its production pollutes the air we breathe

No.

No.

Can we justify using and wasting natural resources in such massive volumes

Those big global questions translate into similar national concerns...

Can we continue polluting the environment and using natural resources at todays rates?

No. The way we abuse our planet is not sustainable.

On a global level...

Those

big gl

obal q

uestion

s tran

slate

into

sim

ilar n

atio

nal c

once

rns.

Page 00Introduction

What is sustainable retailing?Sustainability is about the consequences of todays actions. Its asking whether you will be able to continue doing what you do now in the years ahead.

Things have got to change. We have to work together to bring about a more sustainable future for our planet, for our people and for our businesses.

Thats why weve produced this booklet. We cant change the world overnight, but we can all take steps to put retailing on a more sustainable foothold.

In fact Land Securities is already heavily committed to sustainability. In the design, construction and management of our retail properties we strive to meet the current and predicted needs of retailers in a manner that is environmentally, socially and commercially sustainable. Our actions include reducing energy consumption, increasing recycling and minimising negative environmental impacts.

Similarly, we know that many of you as Land Securities retail tenants are making great progress towards sustainability in the way you source, store and package the products you sell. What we can do is to help you expand sustainability beyond your product range and into the way you fit and use your retail premises.

Based on our expertise as one of the worlds leading retail property managers we outline on the following pages the key steps you can take, and the steps we are already taking, so that together we can give retailing a sustainable future.

Can we afford to consume so much energy knowing its production pollutes the air we breathe

No.

No.

Can we justify using and wasting natural resources in such massive volumes

Those big global questions translate into similar national concerns...

Can we continue polluting the environment and using natural resources at todays rates?

No. The way we abuse our planet is not sustainable.

On a global level...

Those

big gl

obal q

uestion

s tran

slate

into

sim

ilar n

atio

nal c

once

rns.

70of UK consumers are concerned about what they can personally do to help the environment.

%

(Source: Future Foundation, 2008)

Page 00{statistic one}

70of UK consumers are concerned about what they can personally do to help the environment.

%

(Source: Future Foundation, 2008)

Page 00{statistic one}

The steps you can take

Page 00Working together - Your space

Progress rarely happens by taking one giant leap; in practice it tends to evolve by many different people taking lots of small steps.

Thats what has to happen if we are to achieve sustainable retailing.

The key issues for you to consider are consumption of:

For instance with energy, little steps such as installing efficient lighting systems and turning them off when not required will make a noticeable saving to your energy use and therefore to your energy bill. Similarly, if everyone fixed their dripping taps it would have a significant impact on our limited water supplies. And the golden rule for materials is recycle wherever possible.

Think about sustainability and build it into your daily routines. Taking one small step today, and tomorrow, and all the days after, will combine to bring about a big, big change.

Reducing the energy used for heating and lighting is one of the fastest and most effective ways of saving money and helping the environment.

materialsThe real cost of waste to UK companies is typically 4% - 5% of turnover. In many companies it can be as high as 10%.

waterIf everyone in the UK fixed their dripping taps we would probably save enough water to supply around 120,000 people for one day.

energy

The steps you can take

Page 00Working together - Your space

Progress rarely happens by taking one giant leap; in practice it tends to evolve by many different people taking lots of small steps.

Thats what has to happen if we are to achieve sustainable retailing.

The key issues for you to consider are consumption of:

For instance with energy, little steps such as installing efficient lighting systems and turning them off when not required will make a noticeable saving to your energy use and therefore to your energy bill. Similarly, if everyone fixed their dripping taps it would have a significant impact on our limited water supplies. And the golden rule for materials is recycle wherever possible.

Think about sustainability and build it into your daily routines. Taking one small step today, and tomorrow, and all the days after, will combine to bring about a big, big change.

Reducing the energy used for heating and lighting is one of the fastest and most effective ways of saving money and helping the environment.

materialsThe real cost of waste to UK companies is typically 4% - 5% of turnover. In many companies it can be as high as 10%.

waterIf everyone in the UK fixed their dripping taps we would probably save enough water to supply around 120,000 people for one day.

energy

Page 00

Energy

Your space : Energy

The most energy efficient lights and appliances are those that are not turned on.

Saving energy creates a win / win situation. It not only helps the environment, but also reduces energy bills and therefore adds to business profitability.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.

In an average retail environment, energy usage generally conforms to the following breakdown:

Page 00

Energy

Your space : Energy

The most energy efficient lights and appliances are those that are not turned on.

Saving energy creates a win / win situation. It not only helps the environment, but also reduces energy bills and therefore adds to business profitability.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.

A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.A photocopier left on overnight uses enough energy to produce around 1500 copies.

In an average retail environment, energy usage generally conforms to the following breakdown:

Page 00NO 1.Your space : Energy

LightingISSUE:No 1.

= Energy saving bulbs use one fifth of the electricity of an ordinary GLS bulb and last 10 times longer.

Fluorescent t

ubes use onl

y a few secon

ds

of electricit

y to start up

. It makes s

ense to

switch them

off when no

t required.

Dirty lamps and fixtures can reduce effective light output by as much as 50%.

We all know how important lighting is to good retailing. It creates a welcoming ambience, sets the mood, reinforces brand values, displays products and enhances security. However, lighting is also one of the largest users of energy in any retail outlet. With just a little effort, you can design your lighting so that it meets your retailing needs while minimising energy consumption.

For more detailed information on how you can improve your lighting take a look at Land Securities Low Carbon Fit out guide. Contact Sarah for a copy.

Sarah Beattie, Environmental Manager 020 7747 2303 Turn to the last page for further contact details.

Best Practice:

Concealed lighting. Achieve either a subtle lighting wash or dramatic highlight using energy efficient linear fluorescent battens, cold cathode or LED systems. LED systems can be programmed to automatically change colour.

Best Practice:

General lighting. Linear and circular fluorescent lamps are one of the most efficient sources of general lighting. They offer excellent value for money versus light output and the beam can be controlled using reflectors and optics.

THINGS TO CONSIDER:

Metal halide lamps. These create the same visual impact, but use less energy and have a longer life. Energy efficacy of around 80 lm/W.

Tungsten halogen lamps.Energy efficacy of around 20-25 lm/W.

Adjustable downlights. An effective, flexible solution for display lighting.

ENERGY EFFICIENT ALTERNATIVE:COMMON PRACTICE:RETAILING NEED:

Fixed downlights. Tungsten halogen lamps. The light is often tight and focused. Energy efficacy of around 15-25 lm/W.

Compact fluorescent lamps. A more ambient distribution that can be focused with attachments and reflectors. Energy efficacy of around 60-80 lm/W.

Feature pendants. Normally used as mood-setting hanging lamps.

Traditional GLS bulbs. Energy efficacy of around 15-25 lm/W.

Compact fluorescent or discharge lamps. These achieve the same ambient distribution, but use much less energy. Energy efficacy of around 60-8

Page 00NO 1.Your space : Energy

LightingISSUE:No 1.

= Energy saving bulbs use one fifth of the electricity of an ordinary GLS bulb and last 10 times longer.

Fluorescent t

ubes use onl

y a few secon

ds

of electricit

y to start up

. It makes s

ense to

switch them

off when no

t required.

Dirty lamps and fixtures can reduce effective light output by as much as 50%.

We all know how important lighting is to good retailing. It creates a welcoming ambience, sets the mood, reinforces brand values, displays products and enhances security. However, lighting is also one of the largest users of energy in any retail outlet. With just a little effort, you can design your lighting so that it meets your retailing needs while minimising energy consumption.

For more detailed information on how you can improve your lighting take a look at Land Securities Low Carbon Fit out guide. Contact Sarah for a copy.

Sarah Beattie, Environmental Manager 020 7747 2303 Turn to the last page for further contact details.

Best Practice:

Concealed lighting. Achieve either a subtle lighting wash or dramatic highlight using energy efficient linear fluorescent battens, cold cathode or LED systems. LED systems can be programmed to automatically change colour.

Best Practice:

General lighting. Linear and circular fluorescent lamps are one of the most efficient sources of general lighting. They offer excellent value for money versus light output and the beam can be controlled using reflectors and optics.

THINGS TO CONSIDER:

Metal halide lamps. These create the same visual impact, but use less energy and have a longer life. Energy efficacy of around 80 lm/W.

Tungsten halogen lamps.Energy efficacy of around 20-25 lm/W.

Adjustable downlights. An effective, flexible solution for display lighting.

ENERGY EFFICIENT ALTERNATIVE:COMMON PRACTICE:RETAILING NEED:

Fixed downlights. Tungsten halogen lamps. The light is often tight and focused. Energy efficacy of around 15-25 lm/W.

Compact fluorescent lamps. A more ambient distribution that can be focused with attachments and reflectors. Energy efficacy of around 60-80 lm/W.

Feature pendants. Normally used as mood-setting hanging lamps.

Traditional GLS bulbs. Energy efficacy of around 15-25 lm/W.

Compact fluorescent or discharge lamps. These achieve the same ambient distribution, but use much less energy. Energy efficacy of around 60-8

Page 00NO 2.Your space : Energy

Heating, ventilation & air conditioning

ISSUE:No 2.

As you make your way along the path to sustainable retailing you need to think of heating, ventilation and air conditioning together. These three functions are massive energy consumers. They interact with each other and so any improvements you or your landlord can make will equal a giant leap forward in energy efficiency.

In most cases there are statutory minimum energy efficiency standards for a buildings service systems and equipment. Check with your landlord to make sure these standards are not only being met, but are being exceeded.

Arrange furniture

so it doesnt

obstruct.

THINGS TO CONSIDER:

Energy efficient equipment reduces energy bills. Inefficient equipment not only costs more to run but also generates heat waste that needs to be displaced by increasing your energy usage with ventilation and air conditioning systems.

Arrange furniture and displays within your outlet so they dont obstruct lights, thermostats, supply air vents and intake grilles. This will reduce the heating and cooling loads on your system.

Install zoned or programmable thermostats so you can control equipment according to use and daily occupancy patterns.

Choose the most appropriate space temperature according to activities within the space and seasonal demands.

Ensure that heating and air conditioning run times match occupancy times.

Close doors and turn off lights when they are not needed.

It is more energy efficient to reduce the amount of heat generated in an area than it is to increase ventilation or cooling to dissipate the heat.

Fitting solar shading to the shop front will reduce solar heat gains and therefore reduce ventilation and air conditioning energy use.

Variable refrigerant flow (VRF) air conditioning systems can be up to more than 30% more efficient than split systems.

When cooling the air temperature, operating costs increase from 3% to 8% for each degree your thermostat is lowered.

Heat exchangers are typically between 50% and 80% efficient. When integrated within your ventilation and air conditioning systems they will significantly reduce energy consumption.

Condensing boilers can achieve seasonal efficiencies in excess of 90% compared to conventional boilers.

Ineffi cient equipment costs m

ore

Best Practice:

Planning Plan your heating, ventilation and air conditioning as a single entity. Increased attention to the system as a whole during the design stage can result in lower installation costs, reduced operating costs and greater all round efficiency.

Best Practice:

Fresh air supply. Using the correct fresh air supply rate can save up to 50% of energy consumption. The convention for providing fresh air is 1 litre per second per square metre of floor space.

pointless

Take a look at Land Securities Low Carbon Fit out guide for a more detailed guide to efficient heating, ventilation and air conditioning systems

Page 00NO 2.Your space : Energy

Heating, ventilation & air conditioning

ISSUE:No 2.

As you make your way along the path to sustainable retailing you need to think of heating, ventilation and air conditioning together. These three functions are massive energy consumers. They interact with each other and so any improvements you or your landlord can make will equal a giant leap forward in energy efficiency.

In most cases there are statutory minimum energy efficiency standards for a buildings service systems and equipment. Check with your landlord to make sure these standards are not only being met, but are being exceeded.

Arrange furniture

so it doesnt

obstruct.

THINGS TO CONSIDER:

Energy efficient equipment reduces energy bills. Inefficient equipment not only costs more to run but also generates heat waste that needs to be displaced by increasing your energy usage with ventilation and air conditioning systems.

Arrange furniture and displays within your outlet so they dont obstruct lights, thermostats, supply air vents and intake grilles. This will reduce the heating and cooling loads on your system.

Install zoned or programmable thermostats so you can control equipment according to use and daily occupancy patterns.

Choose the most appropriate space temperature according to activities within the space and seasonal demands.

Ensure that heating and air conditioning run times match occupancy times.

Close doors and turn off lights when they are not needed.

It is more energy efficient to reduce the amount of heat generated in an area than it is to increase ventilation or cooling to dissipate the heat.

Fitting solar shading to the shop front will reduce solar heat gains and therefore reduce ventilation and air conditioning energy use.

Variable refrigerant flow (VRF) air conditioning systems can be up to more than 30% more efficient than split systems.

When cooling the air temperature, operating costs increase from 3% to 8% for each degree your thermostat is lowered.

Heat exchangers are typically between 50% and 80% efficient. When integrated within your ventilation and air conditioning systems they will significantly reduce energy consumption.

Condensing boilers can achieve seasonal efficiencies in excess of 90% compared to conventional boilers.

Ineffi cient equipment costs m

ore

Best Practice:

Planning Plan your heating, ventilation and air conditioning as a single entity. Increased attention to the system as a whole during the design stage can result in lower installation costs, reduced operating costs and greater all round efficiency.

Best Practice:

Fresh air supply. Using the correct fresh air supply rate can save up to 50% of energy consumption. The convention for providing fresh air is 1 litre per second per square metre of floor space.

pointless

Take a look at Land Securities Low Carbon Fit out guide for a more detailed guide to efficient heating, ventilation and air conditioning systems

THINGS TO CONSIDER:

An energy efficient system is the correct size for the kitchen. If a system is too large it will increase energy consumption without providing noticeable benefits to the working environment.

By grouping appliances according to heat and fume production it may be possible to reduce the required ventilation rate and extract canopy size.

Where practical, place heavy-duty appliances such as char-broilers in the centre of a hood section rather than at the end.

Demand based variable air volume (VAV) extract systems serving kitchen canopies save energy because their operating speeds are governed by sensors installed within the canopy.

Page 00NO 2 .Your space : Energy

Ventilation for kitchens & restaurants

ISSUE:No 2. 1/2

Ventilation systems are fundamental for controlling health and safety risks in kitchens as well as for ensuring a comfortable working environment.

Creating an effective system is all about balance. It requires accuracy when off-setting the fumes, vapours and heat extracted from a working space with the replacement air introduced into the space. Each side of the equation uses energy.

Best Practice:

Replacement air. The kitchen space should be kept under negative air pressure to prevent odours escaping into adjacent areas. To achieve this, the supply air system should provide a volume of fresh air equal to approximately 85% of the air being extracted. The remaining 15% of air will be drawn from adjacent areas.

Best Practice:

Air extraction. Extract air is generally removed from a kitchen space by either extract canopies or a ventilated ceiling. Extract canopies or hoods are usually the most efficient for kitchens where natural gas fuels are used and high temperature fume contaminants are produced in concentrated areas.

Take a look at Land Securities Low Carbon Fit out guide for a more detailed introduction to Restaurant and Kitchen design.

Discover more on this website: http://www.csfg.co.uk (Catering for a Sustainable Future Group)

An en

ergy

effi ci

ent l

ow le

vel ca

nopy can r

educe air extract volume by

15%

- 20% c

ompared to a single island or overhead

cano

py a

nd y

et sti

ll ach

ieve the same result.

VAV

cano

py extr

act systems

can provide energy sa

vings

of betw

een 40% - 6

0% compared to constant

volume

extrac

t syste

ms.

THINGS TO CONSIDER:

An energy efficient system is the correct size for the kitchen. If a system is too large it will increase energy consumption without providing noticeable benefits to the working environment.

By grouping appliances according to heat and fume production it may be possible to reduce the required ventilation rate and extract canopy size.

Where practical, place heavy-duty appliances such as char-broilers in the centre of a hood section rather than at the end.

Demand based variable air volume (VAV) extract systems serving kitchen canopies save energy because their operating speeds are governed by sensors installed within the canopy.

Page 00NO 2 .Your space : Energy

Ventilation for kitchens & restaurants

ISSUE:No 2. 1/2

Ventilation systems are fundamental for controlling health and safety risks in kitchens as well as for ensuring a comfortable working environment.

Creating an effective system is all about balance. It requires accuracy when off-setting the fumes, vapours and heat extracted from a working space with the replacement air introduced into the space. Each side of the equation uses energy.

Best Practice:

Replacement air. The kitchen space should be kept under negative air pressure to prevent odours escaping into adjacent areas. To achieve this, the supply air system should provide a volume of fresh air equal to approximately 85% of the air being extracted. The remaining 15% of air will be drawn from adjacent areas.

Best Practice:

Air extraction. Extract air is generally removed from a kitchen space by either extract canopies or a ventilated ceiling. Extract canopies or hoods are usually the most efficient for kitchens where natural gas fuels are used and high temperature fume contaminants are produced in concentrated areas.

Take a look at Land Securities Low Carbon Fit out guide for a more detailed introduction to Restaurant and Kitchen design.

Discover more on this website: http://www.csfg.co.uk (Catering for a Sustainable Future Group)

An en

ergy

effi ci

ent l

ow le

vel ca

nopy can r

educe air extract volume by

15%

- 20% c

ompared to a single island or overhead

cano

py a

nd y

et sti

ll ach

ieve the same result.

VAV

cano

py extr

act systems

can provide energy sa

vings

of betw

een 40% - 6

0% compared to constant

volume

extrac

t syste

ms.

Page 00

72of consumers say that businesses should take the issue of climate change more seriously.

%(Source: Future Foundation, 2008)

{statistic}

Page 00

72of consumers say that businesses should take the issue of climate change more seriously.

%(Source: Future Foundation, 2008)

{statistic}

Water

Page 00Your space : Water

We all grumble from time to time about the rain, but the truth is that the UK has less available water per person than most other European countries. London is drier than Istanbul, and the south east of England has less water available per person than the Sudan or Syria.

Large scale drought is already occurring in the UK. We are witnessing the lowest rainfall, groundwater and reservoir levels for decades.

FactToilet flushing accounts for 30% of daily water use.

1979 UK Rainfall =This much

1989 UK Rainfall =How much

1999 UK Rainfall =How much

2009 UK Rainfall =Not much

Fixing a dripping tap can save as much as 5000 litres of water a year.

Water

Page 00Your space : Water

We all grumble from time to time about the rain, but the truth is that the UK has less available water per person than most other European countries. London is drier than Istanbul, and the south east of England has less water available per person than the Sudan or Syria.

Large scale drought is already occurring in the UK. We are witnessing the lowest rainfall, groundwater and reservoir levels for decades.

FactToilet flushing accounts for 30% of daily water use.

1979 UK Rainfall =This much

1989 UK Rainfall =How much

1999 UK Rainfall =How much

2009 UK Rainfall =Not much

Fixing a dripping tap can save as much as 5000 litres of water a year.

For more information on how Land Securities are cutting costs with eco-friendly cleaning contact Sarah Beattie on 020 7747 2303.

Page 00

Floor C eaning

ISSUE:No. 4.

ISSUE:No 3.

Taps

auto cut off

For large scale floor cleaning, the use of appropriate machinery ensures accurate dilution of cleaning agents and can reduce water consumption by up to 50%.

NO 3. NO 4.Your space : Water

THINGS TO CONSIDER:

Install water saving taps such as those with PIR (movement) sensors, push taps, aeration, etc. These can be supplied with flow regulators and auto cut-offs.

The installation of water saving taps could qualify you for enhanced capital allowances.

Saving water has considerable associated savings in CO2 production.

THINGS TO CONSIDER:

The chemical agents used in cleaning products are often toxic in their manufacture, use and disposal. Therefore either minimise their use or seek more environmentally friendly products.

Often non-synthetic or branded green products are less aggressive on the cleaned surface and safer to handle for those with allergies and sensitivities.

Train staff to use the correct amounts of water and cleaning agents. This will protect the environment and save costs.

There are two critical steps you must take with regard to taps: The first is to ensure you have the right kind of taps fitted; The second is that the taps are properly maintained so they work efficiently.

Floors have got to be cleaned. But, whether they are hard floors or carpeted, steps must be taken to ensure the right amount of water is used and that appropriate cleaning products have been sourced.

A running tap uses approximately 6 litres of water a minute.

Water saving taps can reduce consumption by up to 60% compared to conventional taps.

A small drip from a tap can waste as much as 4 litres of water a day.

Best Practice:

Floor cleaning. Following an environmental / cost benefit analysis by UCL MSc students, Land Securities is rolling out eco-friendly cleaning in all its retail premises. The results are cost savings, better cleaning, reduction in Health and Safety risks and lower environmental impacts.

For more information on how Land Securities are cutting costs with eco-friendly cleaning contact Sarah Beattie on 020 7747 2303.

Page 00

Floor C eaning

ISSUE:No. 4.

ISSUE:No 3.

Taps

auto cut off

For large scale floor cleaning, the use of appropriate machinery ensures accurate dilution of cleaning agents and can reduce water consumption by up to 50%.

NO 3. NO 4.Your space : Water

THINGS TO CONSIDER:

Install water saving taps such as those with PIR (movement) sensors, push taps, aeration, etc. These can be supplied with flow regulators and auto cut-offs.

The installation of water saving taps could qualify you for enhanced capital allowances.

Saving water has considerable associated savings in CO2 production.

THINGS TO CONSIDER:

The chemical agents used in cleaning products are often toxic in their manufacture, use and disposal. Therefore either minimise their use or seek more environmentally friendly products.

Often non-synthetic or branded green products are less aggressive on the cleaned surface and safer to handle for those with allergies and sensitivities.

Train staff to use the correct amounts of water and cleaning agents. This will protect the environment and save costs.

There are two critical steps you must take with regard to taps: The first is to ensure you have the right kind of taps fitted; The second is that the taps are properly maintained so they work efficiently.

Floors have got to be cleaned. But, whether they are hard floors or carpeted, steps must be taken to ensure the right amount of water is used and that appropriate cleaning products have been sourced.

A running tap uses approximately 6 litres of water a minute.

Water saving taps can reduce consumption by up to 60% compared to conventional taps.

A small drip from a tap can waste as much as 4 litres of water a day.

Best Practice:

Floor cleaning. Following an environmental / cost benefit analysis by UCL MSc students, Land Securities is rolling out eco-friendly cleaning in all its retail premises. The results are cost savings, better cleaning, reduction in Health and Safety risks and lower environmental impacts.

Page 00

CisternsISSUE:No. 5.

Insert hippo under the float1

Immerse it in water2

Save up to 3litres water per flush3

Wrong Hippo

Float

Right Hippo

NO 5. NO 6.Your space : Water

UrinalsISSUE:No. 6.

THINGS TO CONSIDER:

If your cisterns have been replaced recently, or were installed new since 1999, they probably meet todays standards for water efficiency. In which case no modifications are likely to be necessary.

If you have older cisterns, you can save water with each flush by effectively reducing the cistern size through the use of a displacement device such as a hippo or expanding granules in a perforated sachet.

Displacement devices are not required for modern dual flush cisterns.

THINGS TO CONSIDER:

Fitting urinals with PIR (movement) sensors with individual controls will significantly reduce water used for flushing.

Install waterless urinals. These employ cartridge systems using an air seal fluid sealant system to isolate urine and odour.

Waterless urinals carry fewer bacteria than water based options (Ref: Landesgewerbeabstalt Bayern).

Retrofitting waterless urinals can have a payback of just a few months.

Urinals are more water efficient than conventional toilets with flush cisterns. Even so, there are steps you can take to reduce water use without detrimental effects to sanitation.

Old toilets use as much as 14 litres per flush. This compares to new dual flush models, which use between 2.6 and 4 litres per flush.

Displacement devices can save between 1 and 2.5 litres of water with every flush.

Wat

erless

urin

als of

fer

signifi

cant wa

ter savings (27m

/year/urinal).

Best Practice:

Urinals.

At Colorado Springs Airport, since installing 22 waterless fixtures there has been a fall of 90% in urinal downtime and a saving of approximately 1.3 million gallons of water annually.(Source: Mark Hill, Colorado Springs Airport facilities maintenance supervisor, www.wired.com)

Best Practice:

Water recycling.

Cisterns can be connected to water

recycling systems and refilled by rainwater,

condensate from air conditioning and

reclaimed grey water.

Page 00

CisternsISSUE:No. 5.

Insert hippo under the float1

Immerse it in water2

Save up to 3litres water per flush3

Wrong Hippo

Float

Right Hippo

NO 5. NO 6.Your space : Water

UrinalsISSUE:No. 6.

THINGS TO CONSIDER:

If your cisterns have been replaced recently, or were installed new since 1999, they probably meet todays standards for water efficiency. In which case no modifications are likely to be necessary.

If you have older cisterns, you can save water with each flush by effectively reducing the cistern size through the use of a displacement device such as a hippo or expanding granules in a perforated sachet.

Displacement devices are not required for modern dual flush cisterns.

THINGS TO CONSIDER:

Fitting urinals with PIR (movement) sensors with individual controls will significantly reduce water used for flushing.

Install waterless urinals. These employ cartridge systems using an air seal fluid sealant system to isolate urine and odour.

Waterless urinals carry fewer bacteria than water based options (Ref: Landesgewerbeabstalt Bayern).

Retrofitting waterless urinals can have a payback of just a few months.

Urinals are more water efficient than conventional toilets with flush cisterns. Even so, there are steps you can take to reduce water use without detrimental effects to sanitation.

Old toilets use as much as 14 litres per flush. This compares to new dual flush models, which use between 2.6 and 4 litres per flush.

Displacement devices can save between 1 and 2.5 litres of water with every flush.

Wat

erless

urin

als of

fer

signifi

cant wa

ter savings (27m

/year/urinal).

Best Practice:

Urinals.

At Colorado Springs Airport, since installing 22 waterless fixtures there has been a fall of 90% in urinal downtime and a saving of approximately 1.3 million gallons of water annually.(Source: Mark Hill, Colorado Springs Airport facilities maintenance supervisor, www.wired.com)

Best Practice:

Water recycling.

Cisterns can be connected to water

recycling systems and refilled by rainwater,

condensate from air conditioning and

reclaimed grey water.

THINGS TO CONSIDER:

Have a water meter installed in your premises.

A meter enables you to record how much water is being used now so that you can use the figure as a benchmark to gauge the success of water saving initiatives you implement in the future.

What gets measured gets managed. If you know how much water you are using, you will also know how much money it is costing you.

Installing water meters will probably save money on your water bill and may also help save on your energy bill if hot water consumption can be reduced.

Page 00

ISSUE:No 7.

Water Metering

NO 7. NO 8.Your space : Water

Plan s and Landscaping

ISSUE:No 8.

drought tolerant and proud

s

ltrs

Probably one of the most important steps you can take towards saving water is having a water meter installed. Why? Because with a water meter you get accurate bills and gain a management tool for measuring your water saving performance.

At most Land Securities shopping centres and retail parks it is likely that we are responsible for the external and internal communal plants and landscaping. As such, we are working with our landscape designers to make sure they use materials and plants that require minimal irrigation.

If you are not a Land Securities tenant, you should ask your landlord about plans for water efficient landscaping.

With a water meter you pay only for the water you use. If your water is not metered you pay a guesstimated figure as part of your rates.

THINGS TO CONSIDER:

It is easy to maintain the colour and variety of in-store planters while still choosing drought tolerant species.

For external landscaped areas, select plants and materials that require minimal irrigation. This will save the vast amounts of water used by hosepipes and sprinklers.

The websites below have great sections on water efficiency: http://www.environment-agency.gov.uk http://www.envirowise.gov.uk/uk

THINGS TO CONSIDER:

Have a water meter installed in your premises.

A meter enables you to record how much water is being used now so that you can use the figure as a benchmark to gauge the success of water saving initiatives you implement in the future.

What gets measured gets managed. If you know how much water you are using, you will also know how much money it is costing you.

Installing water meters will probably save money on your water bill and may also help save on your energy bill if hot water consumption can be reduced.

Page 00

ISSUE:No 7.

Water Metering

NO 7. NO 8.Your space : Water

Plan s and Landscaping

ISSUE:No 8.

drought tolerant and proud

s

ltrs

Probably one of the most important steps you can take towards saving water is having a water meter installed. Why? Because with a water meter you get accurate bills and gain a management tool for measuring your water saving performance.

At most Land Securities shopping centres and retail parks it is likely that we are responsible for the external and internal communal plants and landscaping. As such, we are working with our landscape designers to make sure they use materials and plants that require minimal irrigation.

If you are not a Land Securities tenant, you should ask your landlord about plans for water efficient landscaping.

With a water meter you pay only for the water you use. If your water is not metered you pay a guesstimated figure as part of your rates.

THINGS TO CONSIDER:

It is easy to maintain the colour and variety of in-store planters while still choosing drought tolerant species.

For external landscaped areas, select plants and materials that require minimal irrigation. This will save the vast amounts of water used by hosepipes and sprinklers.

The websites below have great sections on water efficiency: http://www.environment-agency.gov.uk http://www.envirowise.gov.uk/uk

Page 00

59of consumers say they would be willing to boycott those manufacturers whose products contribute to pollution.

%

(Source: Future Foundation, 2008)

{statistic}

Page 00

59of consumers say they would be willing to boycott those manufacturers whose products contribute to pollution.

%

(Source: Future Foundation, 2008)

{statistic}

Page 00

Materials

Your space : Materials

The UK produces

enough rubbish to fill the

Albert Hall every hour

The way we use our planets natural resources is widely recognised as a root cause of the many environmental problems currently being observed. Materials and waste are inter-related; we cannot consider one without the other.

Waste and industrial emissions have a major impact on the national and global environment. Effects such as global warming, ozone depletion, acid rain, air and water pollution derive from local activities consuming resources that may have been mined or manufactured thousands of miles away on the other side of the world.

Global annual consumption of plastic materials has increased from around 5 million tonnes in the 1950s to nearly 100 million tonnes today.

100 million tonnes

5 million tonnes

Plastic consumption in Europe is still growing by approximately 4% each year.

Page 00

Materials

Your space : Materials

The UK produces

enough rubbish to fill the

Albert Hall every hour

The way we use our planets natural resources is widely recognised as a root cause of the many environmental problems currently being observed. Materials and waste are inter-related; we cannot consider one without the other.

Waste and industrial emissions have a major impact on the national and global environment. Effects such as global warming, ozone depletion, acid rain, air and water pollution derive from local activities consuming resources that may have been mined or manufactured thousands of miles away on the other side of the world.

Global annual consumption of plastic materials has increased from around 5 million tonnes in the 1950s to nearly 100 million tonnes today.

100 million tonnes

5 million tonnes

Plastic consumption in Europe is still growing by approximately 4% each year.

Page 00

Waste collection

ISSUE:No 9.

Your space : Materials NO 9.

The cost of waste disposal has risen significantly in recent years. This is being driven by market pressures including unavailability of landfill capacity, increased consumption and environmental legislation and taxation. Taking steps to become a more sustainable retailer by improving the way you use resources will help maintain your competitiveness.

Ink cartridges will take about 1000 years to decompose in a landfill site. Its a fight

to the end.

Glass waste generally constitutes around 10% of municipal waste.

Retailers and restaurants are

the UKs largest producers of

cardboard waste.

The UK producers around 3 million tonnes of plastic waste each year.

Approximately 20% of the food we buy in supermarkets ultimately goes in the waste bin.

For most regions in the UK, available landfill capacity is only around six years.

Discover more from this website: http://www.wrap.org.uk/

Take a look at the Land Securities: Environmental Toolkit for more details on cost saving and efficient waste collection.

Best Practice:

Communal waste management.At the Land Securities Gunwharf Quays retail centre in Portsmouth we introduced a comprehensive communal waste management programme. Activities included:

Waste awareness workshops with retailers. Colour coded bins for the collection of segregated materials.

Memos and posters about recycling. Recycling league tables to instil competitive pride among retailers.

An award for the best recyclers among store cleaners.

THINGS TO CONSIDER:

Either by yourself or with your landlord, provide separate bins for the collection of recyclable and waste materials such as glass, paper, metals, plastics and general waste.

Allow sufficient back of house space for waste management activities.

Train staff in waste management activities.

Page 00

Waste collection

ISSUE:No 9.

Your space : Materials NO 9.

The cost of waste disposal has risen significantly in recent years. This is being driven by market pressures including unavailability of landfill capacity, increased consumption and environmental legislation and taxation. Taking steps to become a more sustainable retailer by improving the way you use resources will help maintain your competitiveness.

Ink cartridges will take about 1000 years to decompose in a landfill site. Its a fight

to the end.

Glass waste generally constitutes around 10% of municipal waste.

Retailers and restaurants are

the UKs largest producers of

cardboard waste.

The UK producers around 3 million tonnes of plastic waste each year.

Approximately 20% of the food we buy in supermarkets ultimately goes in the waste bin.

For most regions in the UK, available landfill capacity is only around six years.

Discover more from this website: http://www.wrap.org.uk/

Take a look at the Land Securities: Environmental Toolkit for more details on cost saving and efficient waste collection.

Best Practice:

Communal waste management.At the Land Securities Gunwharf Quays retail centre in Portsmouth we introduced a comprehensive communal waste management programme. Activities included:

Waste awareness workshops with retailers. Colour coded bins for the collection of segregated materials.

Memos and posters about recycling. Recycling league tables to instil competitive pride among retailers.

An award for the best recyclers among store cleaners.

THINGS TO CONSIDER:

Either by yourself or with your landlord, provide separate bins for the collection of recyclable and waste materials such as glass, paper, metals, plastics and general waste.

Allow sufficient back of house space for waste management activities.

Train staff in waste management activities.

THINGS TO CONSIDER:

Train and incentivise staff in recycling good practice.

Either by yourself or with your landlord, arrange for separated materials to be collected by specialist recycling contractors.

Make provision for separating materials for recycling see chart below.

Page 00Your space : Materials NO 10.

RecyclingISSUE:No 10.

Cardboard: This is highly suitable for recycling.

Paper: Norm

ally collected free of charge if placed in special bags or boxes that your landlord or refuse com

pany should supply. Rem

ember to separate and perhaps even shred confidential m

aterial.

Polythene and plastic: Polythene materials such as garm

ent and pallet w

rap are the most sought after plastics for recycling. But

virtually all plastics can be re-used in one way or another.

Glass: A

very easy product to separate and recycle.

Pallets: Best to return these to the delivery company, w

hich will

either re-use them or forw

ard them for processing into w

ood chip.

Delivery cages: Return these to the delivery com

pany for re-use.

Metals: There are tw

o types of metal w

aste: Ferrous scrap is the iron and steel used in cars and appliances. N

onferrous scrap is more

valuable and includes aluminium

, copper and lead.

Coat hangers: Best practice is to re-use hangers. Alternatively,

either by yourself or in conjunction with your landlord, install

an on-site baler to enable tight wrapping for transport.

Clothes: C

harity organisations often provide service yard bins. You m

ay want to consider rem

oving branded labels if you are disposing of unw

anted stock.

Fluorescent tubes and batteries: These are regarded as hazardous w

aste and must be treated accordingly.

Food waste: If a restaurant, separate w

aste food, waste fats and cooking

oils for recycling. This avoids contamination of recyclable m

aterials.

70% less energy is required to recycle paper compared to making paper from new raw materials.

Fluorescent light tubes and bulbs contain toxic heavy metals such as cadmium, mercury and lead.

Recycling plastic saves twice the amount of energy that would be generated if it was burned in an incinerator.

Discover more from these websites.... http://www.recyclenow.com/ http://www.greenusesforwaste.co.uk/

Take a look at the Land Securities: Environmental Toolkit within the appendix their are examples of memos and posters that can be used within the your environment to encourage recycling.

Best Practice:

The Salvation Army has a scheme for shipping unwanted garments directly to developing countries for charitable distribution.

Best Practice:

At Land Securities Gunwharf Quays retail centre in Portsmouth, the introduction of segregated collection and recycling procedures has seen recycling rates increase from 7% in 2004 to 99% in 2008.

THINGS TO CONSIDER:

Train and incentivise staff in recycling good practice.

Either by yourself or with your landlord, arrange for separated materials to be collected by specialist recycling contractors.

Make provision for separating materials for recycling see chart below.

Page 00Your space : Materials NO 10.

RecyclingISSUE:No 10.

Cardboard: This is highly suitable for recycling.

Paper: Norm

ally collected free of charge if placed in special bags or boxes that your landlord or refuse com

pany should supply. Rem

ember to separate and perhaps even shred confidential m

aterial.

Polythene and plastic: Polythene materials such as garm

ent and pallet w

rap are the most sought after plastics for recycling. But

virtually all plastics can be re-used in one way or another.

Glass: A

very easy product to separate and recycle.

Pallets: Best to return these to the delivery company, w

hich will

either re-use them or forw

ard them for processing into w

ood chip.

Delivery cages: Return these to the delivery com

pany for re-use.

Metals: There are tw

o types of metal w

aste: Ferrous scrap is the iron and steel used in cars and appliances. N

onferrous scrap is more

valuable and includes aluminium

, copper and lead.

Coat hangers: Best practice is to re-use hangers. Alternatively,

either by yourself or in conjunction with your landlord, install

an on-site baler to enable tight wrapping for transport.

Clothes: C

harity organisations often provide service yard bins. You m

ay want to consider rem

oving branded labels if you are disposing of unw

anted stock.

Fluorescent tubes and batteries: These are regarded as hazardous w

aste and must be treated accordingly.

Food waste: If a restaurant, separate w

aste food, waste fats and cooking

oils for recycling. This avoids contamination of recyclable m

aterials.

70% less energy is required to recycle paper compared to making paper from new raw materials.

Fluorescent light tubes and bulbs contain toxic heavy metals such as cadmium, mercury and lead.

Recycling plastic saves twice the amount of energy that would be generated if it was burned in an incinerator.

Discover more from these websites.... http://www.recyclenow.com/ http://www.greenusesforwaste.co.uk/

Take a look at the Land Securities: Environmental Toolkit within the appendix their are examples of memos and posters that can be used within the your environment to encourage recycling.

Best Practice:

The Salvation Army has a scheme for shipping unwanted garments directly to developing countries for charitable distribution.

Best Practice:

At Land Securities Gunwharf Quays retail centre in Portsmouth, the introduction of segregated collection and recycling procedures has seen recycling rates increase from 7% in 2004 to 99% in 2008.

Every year approximately 2.5 billion bricks are destroyed in the UK and around half a million tonnes of timber waste goes to landfill. (Source: Its easy being green, by Mark Mann.)

THINGS TO CONSIDER:

Produce a waste management plan at the beginning of the fit-out so that all your contractors know what is expected of them.

Segregate scrap materials according to type for collection and recycling.

Sell old fixtures and fittings.

Set re-use and recycle rates for construction and demolition waste.

Set recycled content targets for materials used in the re-fit.

Page 00

Fit-out waste TimberISSUE:No 11.

ISSUE:No 12.

Your space : Materials NO 11 NO 12.

THINGS TO CONSIDER:

Preserving the worlds forests is a critical aspect of controlling global CO2 levels.

Helping to eliminate illegal logging is essential to the preservation of forests.

You can help protect the forests by insisting that all timber used in your shop fit-outs is certificated as being legally logged and comes from sustainable sources.

Upgrading and refitting your retail outlet from time to time is essential to stay in touch with changing consumer tastes. However, when youre planning a new fit-out, make sure your contractors consider sustainability in all their actions.

Wood is a wonderfully versatile material. At one extreme its structural qualities are used to help build things, and at the other it is worked by fine carpentry for furniture and displays.

However, no matter how familiar wood is, we must never forget that the trees our wood comes from are vitally important to life. Trees effectively recycle the air we breathe by absorbing carbon dioxide and releasing oxygen. Without trees we could not exist.

For the Land Securities Princesshay development in Exeter we recycled brick and concrete demolition waste on site for re-use in the construction process.

17 trees are saved for every tonne of paper recycled.

Susta

inab

le tim

ber m

eans

th

at th

e tre

e ha

rves

ted w

ill

be re

plac

ed

by a

noth

er

tree,

whe

ther

na

tura

lly

grow

n or

pl

anted

.

Best Practice:

Recycling construction waste.

For each Land Securities development site we require

the waste contractors to provide details of the weight

of waste transported via each disposal route (direct to landfill,

direct to recycling, direct to a materials recovery facility, etc.). It would take a forest of about 3.5

times the size of London to absorb the CO2 emitted in one year by UK homes.(Source: How to reduce your carbon footprint, by Joanna Yarrow.)

Discover more from this website: http://www.forestsforever.org.uk/sustainability/responsible

OAK

Contact Sarah Beattie on 020 7747 2303 or email her at sarah.beattie@lstrillium.com for more information on the Princesshay construction process.

I used to be a great big

bollard

Every year approximately 2.5 billion bricks are destroyed in the UK and around half a million tonnes of timber waste goes to landfill. (Source: Its easy being green, by Mark Mann.)

THINGS TO CONSIDER:

Produce a waste management plan at the beginning of the fit-out so that all your contractors know what is expected of them.

Segregate scrap materials according to type for collection and recycling.

Sell old fixtures and fittings.

Set re-use and recycle rates for construction and demolition waste.

Set recycled content targets for materials used in the re-fit.

Page 00

Fit-out waste TimberISSUE:No 11.

ISSUE:No 12.

Your space : Materials NO 11 NO 12.

THINGS TO CONSIDER:

Preserving the worlds forests is a critical aspect of controlling global CO2 levels.

Helping to eliminate illegal logging is essential to the preservation of forests.

You can help protect the forests by insisting that all timber used in your shop fit-outs is certificated as being legally logged and comes from sustainable sources.

Upgrading and refitting your retail outlet from time to time is essential to stay in touch with changing consumer tastes. However, when youre planning a new fit-out, make sure your contractors consider sustainability in all their actions.

Wood is a wonderfully versatile material. At one extreme its structural qualities are used to help build things, and at the other it is worked by fine carpentry for furniture and displays.

However, no matter how familiar wood is, we must never forget that the trees our wood comes from are vitally important to life. Trees effectively recycle the air we breathe by absorbing carbon dioxide and releasing oxygen. Without trees we could not exist.

For the Land Securities Princesshay development in Exeter we recycled brick and concrete demolition waste on site for re-use in the construction process.

17 trees are saved for every tonne of paper recycled.

Susta

inab

le tim

ber m

eans

th

at th

e tre

e ha

rves

ted w

ill

be re

plac

ed

by a

noth

er

tree,

whe

ther

na

tura

lly

grow

n or

pl

anted

.

Best Practice:

Recycling construction waste.

For each Land Securities development site we require

the waste contractors to provide details of the weight

of waste transported via each disposal route (direct to landfill,

direct to recycling, direct to a materials recovery facility, etc.). It would take a forest of about 3.5

times the size of London to absorb the CO2 emitted in one year by UK homes.(Source: How to reduce your carbon footprint, by Joanna Yarrow.)

Discover more from this website: http://www.forestsforever.org.uk/sustainability/responsible

OAK

Contact Sarah Beattie on 020 7747 2303 or email her at sarah.beattie@lstrillium.com for more information on the Princesshay construction process.

I used to be a great big

bollard

Page 00

61of consumers have a higher opinion of companies that continue to spend money on social and environmental activities even when economic conditions are difficult.

%

(Source: Future Fo

undation, 2008)

{statistic}

Page 00

61of consumers have a higher opinion of companies that continue to spend money on social and environmental activities even when economic conditions are difficult.

%(So

urce: Future Foundatio

n, 2008)

{statistic}

The steps we are taking

Page 00Working together - Our space

Retailing works on two levels; the individual retail outlets and the larger retail centres in which the outlets sit. Both aspects need to operate effectively to ensure sustainability.

Land Securities owns or manages 27 shopping centres and 27 retail parks in the UK. We care for approximately 1,300 different retail tenants and accommodate around 350 million shoppers each year. As such we are acutely aware of our responsibilities to the environment, to communities, to our tenants and to every one of the individuals that visit our premises.

Like you, we are driving sustainability by addressing all aspects of our operations and taking lots of different steps to make things happen. Whilst we have initiated policies to reduce energy, water and materials consumption across our centres, we also integrate sustainability into areas such as planning, design and centre management.

Some of our steps towards sustainability may be large and complex but, in conjunction with your steps, we are all working towards the same mutually beneficial goals.REPHRASE THIS PARA

350 mil

lion sh

oppe

rs vis

it La

nd Se

curitie

s retailers e

ach year

The steps we are taking

Page 00Working together - Our space

Retailing works on two levels; the individual retail outlets and the larger retail centres in which the outlets sit. Both aspects need to operate effectively to ensure sustainability.

Land Securities owns or manages 27 shopping centres and 27 retail parks in the UK. We care for approximately 1,300 different retail tenants and accommodate around 350 million shoppers each year. As such we are acutely aware of our responsibilities to the environment, to communities, to our tenants and to every one of the individuals that visit our premises.

Like you, we are driving sustainability by addressing all aspects of our operations and taking lots of different steps to make things happen. Whilst we have initiated policies to reduce energy, water and materials consumption across our centres, we also integrate sustainability into areas such as planning, design and centre management.

Some of our steps towards sustainability may be large and complex but, in conjunction with your steps, we are all working towards the same mutually beneficial goals.REPHRASE THIS PARA

350 mil

lion sh

oppe

rs vis

it La

nd Se

curitie

s retailers e

ach year

Planning DesignISSUE:No 1.

ISSUE:No 2.

Page 00Working together - Our space NO 1. NO 2.

THINGS TO CONSIDER:

We start with thorough research to define the market and what it is looking for. This helps clarify the scope of the opportunity and our vision for the project.

Our vision leads our thinking on matters such as creating the development plan, the design of the buildings and both environmental and commercial sustainability.

For our partners, advisors, consultants and contractors we produce a single document detailing all our environmental directives, policies, objectives and targets.

Flower pattern t

aken

from Tim

orous Beasties w

allpaper an etch

ed de

tail at Cabot Circus

THINGS TO CONSIDER:

Recognise and reflect the characteristics of the location; the heritage, the architecture, the surrounding landscape and/or the influences of local industry.

Partner with architects who respect the urban grain.

Co-ordinate with other landowners to create permeable links such as walkways and civic squares through and around the retail centre.

Use materials and design in keeping with the surrounding areas.

Create a high quality public realm that people will respect and take ownership of.

Design-in energy efficient building service functions.

Create a retail environment that we and all our stakeholders will be proud to be associated with for many years to come.

It is often said that the most sustainable thing that can be done with a retail centre is to use it. And that means planning for it to have a long and productive life. At Land Securities our first step towards sustainability is getting the initial thinking absolutely right.

Within the design programme for a Land Securities retail centre we consider how it relates to the community and how people will engage with it as a place to work, shop and relax. Importantly, we also design-in sustainability as part of the construction and operational processes.

Land Securities began implementing environmental management schemes as long ago as 1981.

Land Securities received Big Tick awards from BiTC for environmental management in both 2006 and 2007.

In 2001, Land Securities became the first company of its type to issue a stand-alone environmental report.

The Corporation of London presented Land Securities with the coveted Liveable City award in 2006.

*

*

*

*

Best Practice:

The Land Securities Whitefriars retail centre in Canterbury has been hailed by English Heritage as best practice for urban regeneration in an historic environment.

Books to read: Sustainable Architecture, ed. David Turrent (www.ribabookshops.com) Sustainable Environments, Yenna Chan

Planning DesignISSUE:No 1.

ISSUE:No 2.

Page 00Working together - Our space NO 1. NO 2.

THINGS TO CONSIDER:

We start with thorough research to define the market and what it is looking for. This helps clarify the scope of the opportunity and our vision for the project.

Our vision leads our thinking on matters such as creating the development plan, the design of the buildings and both environmental and commercial sustainability.

For our partners, advisors, consultants and contractors we produce a single document detailing all our environmental directives, policies, objectives and targets.

Flower pattern t

aken

from Tim

orous Beasties w

allpaper an etch

ed detail at Cabot Circus

THINGS TO CONSIDER:

Recognise and reflect the characteristics of the location; the heritage, the architecture, the surrounding landscape and/or the influences of local industry.

Partner with architects who respect the urban grain.

Co-ordinate with other landowners to create permeable links such as walkways and civic squares through and around the retail centre.

Use materials and design in keeping with the surrounding areas.

Create a high quality public realm that people will respect and take ownership of.

Design-in energy efficient building service functions.

Create a retail environment that we and all our stakeholders will be proud to be associated with for many years to come.

It is often said that the most sustainable thing that can be done with a retail centre is to use it. And that means planning for it to have a long and productive life. At Land Securities our first step towards sustainability is getting the initial thinking absolutely right.

Within the design programme for a Land Securities retail centre we consider how it relates to the community and how people will engage with it as a place to work, shop and relax. Importantly, we also design-in sustainability as part of the construction and operational processes.

Land Securities began implementing environmental management schemes as long ago as 1981.

Land Securities received Big Tick awards from BiTC for environmental management in both 2006 and 2007.

In 2001, Land Securities became the first company of its type to issue a stand-alone environmental report.

The Corporation of London presented Land Securities with the coveted Liveable City award in 2006.

*

*

*

*

Best Practice:

The Land Securities Whitefriars retail centre in Canterbury has been hailed by English Heritage as best practice for urban regeneration in an historic environment.

Books to read: Sustainable Architecture, ed. David Turrent (www.ribabookshops.com) Sustainable Environments, Yenna Chan

* http://www.ucdmc.ucdavis.edu/newsroom/releases/archives/other/2006/mop6-2006.html http://www.sustainablehospitals.org/PDF/tenreasonsmop.pdf http://www.microfibreworld.com/about-micro-fibre-lint-free-cleaning-products/

Microfiber are more efficient cleaning materials and can be re-used up to 400 times, they are labor saving, cost saving and environmentally friendly.*

Retail operations

ISSUE:No 3.

Page 00Working together - Our space NO 3.

HOW DOES YOUR LANDLORD COMPARE? CONSIDER SOME OF THE THINGS THAT LAND SECURITIES DOES:

Operates to best in class standards for engineering, technical, health and safety and environmental services across all retail centres.

Employs a dedicated on-site manager at each retail centre with support for operations, technical services, consumer marketing and retailer liaison.

Empowers centre management teams to constantly think and act on ways to help retail tenants enhance their business and environmental performance.

Operates Little Shopper Stay Safe schemes at each retail centre.

Offers co-ordinated schemes for common services such as heating, cooling, waste management and recycling.

The way a landlord manages and operates the retail environment is fundamental to the creation of sustainability. At Land Securities, the path we follow is aimed at providing an engaging retail experience for shoppers, the community and our retail tenants alike. As a landlord we go way beyond the delivery of exceptional building management services; we always look to add extra value.

In an independent audit by KLM in 2008, more than 97% of our retail tenants stated a willingness to recommend Land Securities as the landlord of choice.

Across the Land Securities retail portfolio, in the past two years we have driven down service charges, improved waste recycling by 42% and reduced carbon emissions by 31%.

Microfibres trap dirt and dust in the star shaped grooves, leaving no residue and less need for chemicals

Standard Round cotton fibres move dirt around

http://www.bcsc.org.uk/research/sustainability/index.asp The BCSC has a sustainability Portal

http://www.forumforthefuture.org/files/RetailLeadership.pdf

Take a look at the following websites for more inspiration and information regarding retail operations.

http://www.carbontrust.co.uk Benefits of reducing Carbon Emissions and help doing it

Best Practice:

Retail operations.

At our White Rose retail centre in Leeds we work hand in hand with our retail tenants and have established agreed service levels, frozen service charges since 2008 and implemented local consumer marketing to drive footfall.

Best Practice:

Cleaning.

Land Securities trialled an innovative microfibre cleaning system as part of the building services at the Bridges retail centre in Sunderland. Following its proven success, the system was rolled out to all other Land Securities centres.

The Little Shoppers Stay Safe scheme is a free service which uses brightly coloured childrens wristbands and an emergency helpline to reunite families quickly and easily.

* http://www.ucdmc.ucdavis.edu/newsroom/releases/archives/other/2006/mop6-2006.html http://www.sustainablehospitals.org/PDF/tenreasonsmop.pdf http://www.microfibreworld.com/about-micro-fibre-lint-free-cleaning-products/

Microfiber are more efficient cleaning materials and can be re-used up to 400 times, they are labor saving, cost saving and environmentally friendly.*

Retail operations

ISSUE:No 3.

Page 00Working together - Our space NO 3.

HOW DOES YOUR LANDLORD COMPARE? CONSIDER SOME OF THE THINGS THAT LAND SECURITIES DOES:

Operates to best in class standards for engineering, technical, health and safety and environmental services across all retail centres.

Employs a dedicated on-site manager at each retail centre with support for operations, technical services, consumer marketing and retailer liaison.

Empowers centre management teams to constantly think and act on ways to help retail tenants enhance their business and environmental performance.

Operates Little Shopper Stay Safe schemes at each retail centre.

Offers co-ordinated schemes for common services such as heating, cooling, waste management and recycling.

The way a landlord manages and operates the retail environment is fundamental to the creation of sustainability. At Land Securities, the path we follow is aimed at providing an engaging retail experience for shoppers, the community and our retail tenants alike. As a landlord we go way beyond the delivery of exceptional building management services; we always look to add extra value.

In an independent audit by KLM in 2008, more than 97% of our retail tenants stated a willingness to recommend Land Securities as the landlord of choice.

Across the Land Securities retail portfolio, in the past two years we have driven down service charges, improved waste recycling by 42% and reduced carbon emissions by 31%.

Microfibres trap dirt and dust in the star shaped grooves, leaving no residue and less need for chemicals

Standard Round cotton fibres move dirt around

http://www.bcsc.org.uk/research/sustainability/index.asp The BCSC has a sustainability Portal

http://www.forumforthefuture.org/files/RetailLeadership.pdf

Take a look at the following websites for more inspiration and information regarding retail operations.

http://www.carbontrust.co.uk Benefits of reducing Carbon Emissions and help doing it

Best Practice:

Retail operations.

At our White Rose retail centre in Leeds we work hand in hand with our retail tenants and have established agreed service levels, frozen service charges since 2008 and implemented local consumer marketing to drive footfall.

Best Practice:

Cleaning.

Land Securities trialled an innovative microfibre cleaning system as part of the building services at the Bridges retail centre in Sunderland. Following its proven success, the system was rolled out to all other Land Securities centres.

The Little Shoppers Stay Safe scheme is a free service which uses brightly coloured childrens wristbands and an emergency helpline to reunite families quickly and easily.

OUR ACHIEVEMENTS:

Improved local communications.

Accurate and timely response to queries by local residents and visitors.

Businesses and residents kept abreast of progress and achievements.

A sense of ownership among the local community.

OUR ACTIONS:

Research local heritage and reflect it in planning and design.

Conduct an archaeological excavation prior to building works.

Reflect the route of historic walkways when preparing the master plan.

Integrate civic squares and encourage their use as meeting places and venues for the performing arts.

Introduce public art to highlight the local identity

People & culture

Community comms

ISSUE:No 4.

ISSUE:No 5.

Page 00Working together - Our space NO 4. NO 5.

One of the most important steps for the creation of a sustainable retail centre is recognition that each town and city is different. More than just architecture, true individuality comes from the values and aspirations of the community and its people. An essential Land Securities skill is to get under the skin of those features, to share the values and to reflect them in our activities.

The Land Securities belief is that everyone has a voice to be heard. Knowing what motivates individuals and groups is critical to the sustainability of a retail centre.

OUR ACTIONS:

Detailed consultation with retailers, local authorities and the community.

Establish on-site information centres with a directly employed community liaison manager.

Community newsletters.

Dedicated centre website.

Liaise with local newspapers and regularly issue press releases.

Use hoardings to provide information on progress, retailers due to open and pedestrian route maps.

Well designed wayfinding and signage.

Pupils at a local school in Exeter have collected iconic 21st century items to bury in a time capsule under the new Princesshay development.

500 AD Roman Coin

2007 AD Chocolate Wrapper

2007 AD Amy aged 6 Self portrait in clay

To learn more about our activities at Princesshay take a look at Doing, Land Securities Corporate Responsibility Report, 2008.

Business in the Community is a useful website to take a look at www.BiTC.org.uk

Best Practice:

Community communications.

For the Land Securities St Johns retail centre in Liverpool, during renovation works we replaced conventional hoardings with the installation of Europes largest electronic media wall to help promote Liverpool City of Culture.

Best Practice:

Historical research.

Before building the Land Securities Princesshay retail centre in Exeter we undertook the largest archaeological dig ever in the south west. As part of this we accommodated over 1,000 visitors to the dig per week and produced a teachers resource guide for local schools. The dig found Roman coins, six burials, four timber houses and around 15,000 pottery pieces.

OUR ACHIEVEMENTS:

Improved local communications.

Accurate and timely response to queries by local residents and visitors.

Businesses and residents kept abreast of progress and achievements.

A sense of ownership among the local community.

OUR ACTIONS:

Research local heritage and reflect it in planning and design.

Conduct an archaeological excavation prior to building works.

Reflect the route of historic walkways when preparing the master plan.

Integrate civic squares and encourage their use as meeting places and venues for the performing arts.

Introduce public art to highlight the local identity

People & culture

Community comms

ISSUE:No 4.

ISSUE:No 5.

Page 00Working together - Our space NO 4. NO 5.

One of the most important steps for the creation of a sustainable retail centre is recognition that each town and city is different. More than just architecture, true individuality comes from the values and aspirations of the community and its people. An essential Land Securities skill is to get under the skin of those features, to share the values and to reflect them in our activities.

The Land Securities belief is that everyone has a voice to be heard. Knowing what motivates individuals and groups is critical to the sustainability of a retail centre.

OUR ACTIONS:

Detailed consultation with retailers, local authorities and the community.

Establish on-site information centres with a directly employed community liaison manager.

Community newsletters.

Dedicated centre website.

Liaise with local newspapers and regularly issue press releases.

Use hoardings to provide information on progress, retailers due to open and pedestrian route maps.

Well designed wayfinding and signage.

Pupils at a local school in Exeter have collected iconic 21st century items to bury in a time capsule under the new Princesshay development.

500 AD Roman Coin

2007 AD Chocolate Wrapper

2007 AD Amy aged 6 Self portrait in clay

To learn more about our activities at Princesshay take a look at Doing, Land Securities Corporate Responsibility Report, 2008.

Business in the Community is a useful website to take a look at www.BiTC.org.uk

Best Practice:

Community communications.

For the Land Securities St Johns retail centre in Liverpool, during renovation works we replaced conventional hoardings with the installation of Europes largest electronic media wall to help promote Liverpool City of Culture.

Best Practice:

Historical research.

Before building the Land Securities Princesshay retail centre in Exeter we undertook the largest archaeological dig ever in the south west. As part of this we accommodated over 1,000 visitors to the dig per week and produced a teachers resource guide for local schools. The dig found Roman coins, six burials, four timber houses and around 15,000 pottery pieces.

For our security activities at our Gunwharf Quays retail centre in Portsmouth, Land Securities was awarded: Police Team of the Year Award 2007.Best External Support Department for Hampshire.

Security & safety

Anti-socia behavior

ISSUE:No 6.

ISSUE:No 7.

Page 00Working together - Our space NO 6. NO 7.

Through the design and planning of our retail centres we create environments that are welcoming for people to work in, to shop in and to enjoy as a complete leisure experience.

Antisocial behaviour usually reflects disaffection among parts of the community. Land Securities approach is to try and stop this before it happens by taking steps to involve all elements of the community in our consultations and by creating retail environments that everyone feels proud of.

OUR ACTIONS:

Designing clear lines of sight and good lighting for civic squares, walkways and open malls.

Funding professional training for youth workers.

Security patrols around the town centre and nearby estates.

OUR ACHIEVEMENTS:

Local residents feel more positive about the town.

The creation of a sense of desire as a place to visit and shop.

A more safe and secure environment.

Best Practice:

Antisocial behaviour.

At Willow Place, Corby, in Northamptonshire, our activities to alleviate antisocial behaviour resulted in a 47% drop in antisocial behaviour and a 53% drop in criminal damage between 2007 and 2008. Research revealed that 76% of shoppers said they feel safe and secure in 2008 compared to just 29% in 2007.

OUR ACTIONS:

Shop Watch schemes.

Train retail staff as special police constables.

Maintain security patrols throughout shopping centres.

Provide 24 hour CCTV security coverage.

Employ full time assistants in new public toilets.

To learn more about the Special Police Force visit www.policecouldyou.co.uk

Take a look at www.securedbydesign.com a website Supporting the principles of designing out Crime

OUR ACHIEVEMENTS:

Reduced crime rates.

Safe and secure environments.

High standards of cleanliness and hygiene.

For our security activities at our Gunwharf Quays retail centre in Portsmouth, Land Securities was awarded: Police Team of the Year Award 2007.Best External Support Department for Hampshire.

Security & safety

Anti-socia behavior

ISSUE:No 6.

ISSUE:No 7.

Page 00Working together - Our space NO 6. NO 7.

Through the design and planning of our retail centres we create environments that are welcoming for people to work in, to shop in and to enjoy as a complete leisure experience.

Antisocial behaviour usually reflects disaffection among parts of the community. Land Securities approach is to try and stop this before it happens by taking steps to involve all elements of the community in our consultations and by creating retail environments that everyone feels proud of.

OUR ACTIONS:

Designing clear lines of sight and good lighting for civic squares, walkways and open malls.

Funding professional training for youth workers.

Security patrols around the town centre and nearby estates.

OUR ACHIEVEMENTS:

Local residents feel more positive about the town.

The creation of a sense of desire as a place to visit and shop.

A more safe and secure environment.

Best Practice:

Antisocial behaviour.

At Willow Place, Corby, in Northamptonshire, our activities to alleviate antisocial behaviour resulted in a 47% drop in antisocial behaviour and a 53% dro