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LANGUAGE IS A SLIPPERY, SLIPPERY
SLOPE
Implications for technical communication
ONCE WE’RE DONE EDITING, WE LOSE CONTROL OF OUR WORD’S INTENDED MEANINGS
Misused Words
Example: Cree Indians were a monotonous culture until French and British settlers arrived.
Revision: Cree Indians were a homogenous culture.
ONCE WE’RE DONE EDITING, WE LOSE CONTROL OF OUR WORD’S INTENDED MEANINGS
Meaningless Words
Example: The casing is made of a special material that protects it from extreme heat.
Revision: The polycarbonate casing protects the phone from extreme heat.
ONCE WE’RE DONE EDITING, WE LOSE CONTROL OF OUR WORD’S INTENDED MEANINGS
Words with unwanted connotations or meanings.
Example: Spray the ants in their private places.
Revision: Spray the ants in their hiding places.
ONCE WE’RE DONE EDITING, WE LOSE CONTROL OF OUR WORD’S INTENDED MEANINGS
Words with unwanted connotations or meanings based on purpose
That historical cabin set miles from the reach of developers has been allowed to stand undisturbed for centuries.
That rickety shack in the middle of nowhere hasn't been cared for in ages.
ONCE WE’RE DONE EDITING, WE LOSE CONTROL OF OUR WORD’S INTENDED MEANINGS
Jargon or Technical Terms
Example: The dialectical interface between project members creates an algorithm for successful communication.
Revision: The dialogue between project members creates a model for successful communication.
WE DON’T ALWAYS GET THE REACTION WE WANT
WE MAKE LIGHT OF THE SERIOUS
TONE DEAFNESS
TONE DEAFNESS
OUR HUMOR/SARCASM/SATIRE DOESN’T COME ACROSS
Justine Sacco , PR representative for IAC (parent company of over 150 internet brands) was fired while on the plane. Found out upon landing.
GEOGRAPHICAL CONTEXTExamples of Spanish words that vary by region:
“Coger” means “to hold” in SpainIt means “have sex” in Argentina
“Pendejo” is an insult referring to a lower body part region in Mexico.In Argentina it’s a “small boy.”
“Mona” is a “pretty girl” in SpainIt’s a “conceited girl” in VenezuelaIt’s a “blonde girl” in Columbia
GEOGRAPHICAL CONTEXTExamples of English words that vary by region (low stakes)
Shopping cart (Midwest & East) vs. shopping buggy (South)
Long johns (Midwest & South) vs. thermals (East & West)
Soda vs. pop
Bag vs. sack
Sucker vs. lollipop
Billfold (South) vs. wallet
Iced tea vs. sweet tea (South)
WHY IS POLITICAL CORRECTNESS S0 SCARY?
CONCESSION: PC CAN GO A LITTLE TOO FAR: PORTLAND PRINCIPAL DECLARES PB&JS ARE RACIST
“What about Somali or Hispanic students, who might not eat sandwiches?” Another way would be to say: ‘Americans eat peanut butter and jelly, do you have anything like that?’ Let them tell you. Maybe they eat torta. Or pita.”
THIS IS NOT POLITICAL CORRECTNESS; THIS IS INSANITY AND BAD TEACHING
MY DEFINITION FOR POLITICAL CORRECTNESS (AND MOST SANE PEOPLE’S)
The recognition that words and labels are powerfulThe sensitivity to let others tell you how they want to be defined (especially when it’s a group that you personally have little experience with what their lives are like)Realizing that just because something doesn’t directly bother or affect you, it might have a good reason to bother/effect someone else and the human decency to respect that.
Often, when you think or express that someone shouldn’t be bothered by something (or should stop being so sensitive) it’s highly likely you belong to social groupings (of race, class, gender, etc.) who have historically had the power to define the world to your preferences without anyone pointing out the problematic nature of some of those definitions.
That is changing. Slowly. And that leads to some social unrest in the process.
POLITICAL CORRECTNESS TREATING PEOPLE WITH RESPECT IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Not everybody is a he English lacks gender neutral singular pronouns Just because sexism is built into our language, it does not mean we need to perpetuate it
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
English lacks a gender neutral singular pronouns If the user needs assistance with set-up, he can call the help line. (makes all users men)
If the user needs assistance, they can call the help line. (grammatically incorrect)
If users need assistance, they can call the help line. (Make subject plural)
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Master/Slave Computer Hierarchy
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Master/Slave Computer Hierarchy
African-American
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Master/Slave Computer Hierarchy
African-American
Oriental (from the Latin “oriens” referring to sun rising in the east)
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Master/Slave Computer Hierarchy
African-American
Oriental (from the Latin “oriens” referring to sun rising in the east)
“Do you have a boyfriend/girlfriend or wife/husband?”
POLITICAL CORRECTNESS IN THE WORKPLACE
Higher Stakes words or terms that affect people differently
“He” to refer to all people
Master/Slave Computer Hierarchy
African-American
Oriental (from the Latin “oriens” referring to sun rising in the east)
“Do you have a boyfriend/girlfriend or wife/husband?”
Merry Christmas
IDIOMS
DON’T HITCHHIKE IN GREECE
VICTORY OR MASSIVE INSULT?
I AM HAVING SEX WITH YOUR WIFE (IN ITALY)
VISUALITY
Colors Across Different Cultures
http://www.atlantis-webportfolios.com/world/colors.html
NEUTRALITY IN LANGUAGE IS VIRTUALLY IMPOSSIBLE
The way something is said will always play a role in how the communication is received
Specific word choices Organization of material Details included versus details left out Visual design of page Email versus printed memo So much more