lanla

Measuring + ManagingCUSTOMER EXPERIENCE

Management ToolsUse the best tools on the market to see the big picture and facilitate your customer experience management.

! Online Satisfaction Survey

! Customer Expectations Management Tool

! Automated management of dissatisfied customers (detractors)

Unparalleled Expertise

Measuring the Customer ExperienceUsing our novel approach, measure your customers’ expectations and perceptions and continuously analyze your competition.

! Mystery Shoppers

! Survey

! Competition Assessment

! Net Promoter® Score

Strategy and ConsultingOur customer experience experts will coach you to improve your network’s performance!

! Strategic Planning

! Consulting and Continued Support

! Employee Engagement

! Training Sessions

lanla

Lanla transforms the power of customer experienceinto a driving force for the largest Canadian companies.

Take advantage of cutting-edge technologyIn the last two years, Lanla has invested close to one million dollars to develop state-of-the-art technological tools. We keep on top of the latest Canadian innovations to provide our clients with powerful, flexible and interactive tools superior to our competitors’ products.

www.lanla.com450, Sir-Wilfrid-Laurier Blvd, Suite 207, Mont-St-Hilaire (QC) Canada J3H 3N9

1.866.333.5265

Online Satisaction SurveyOur online comment card system combines the simplicity of an online satisfaction survey with the power of our automated detractor management system.

Mystery ShoppersOur Mystery Shopper program is the only one of its kind in Canada. We handpick and profile real shoppers according to your business needs. Our approach eliminates the biased comparative judging typical of professional evaluators.

Every business is unique.Learn how Lanla can help yours!

Measuring + ManagingCUSTOMER EXPERIENCE