LaSalle Bank FireDecember 6, 2004

Agenda

The FireThe Fire

How We PreparedHow We Prepared

What WorkedWhat Worked

Lessons LearnedLessons Learned

The FireMonday, December 6, 6:30 PM

• Fire breaks out on the 29th floor of LaSalle Bank headquarters.

• 450 fire fighters took five hours plus to extinguish the blaze.

• LaSalle Bank’s Crisis Management Plans activated by 6:45 p.m.; Disaster Recovery Plans activated by 8:00 p.m.

The FireTuesday, December 7Tuesday, December 7750 people start working at recovery 750 people start working at recovery sites, 400 additional employees are sites, 400 additional employees are working from home. working from home.

Trust Operations fully functional at the Trust Operations fully functional at the dedicated recovery site. dedicated recovery site. All major clients were contacted. All major clients were contacted. No business interruption. No business interruption.

Thursday, December 16Thursday, December 16Approximately, 1600 staff working from Approximately, 1600 staff working from recovery sites. Approximately, 50 Trust recovery sites. Approximately, 50 Trust Operations staff working from Operations staff working from dedicated site. dedicated site.

Monday, December 20Monday, December 20Floors 2 through 21 reoccupied. Floors 2 through 21 reoccupied. Trust Operations staff return to 18Trust Operations staff return to 18thth floor. On Monday, February 28floor. On Monday, February 28thth, all , all floors were occupied except 25 to 30. floors were occupied except 25 to 30.

Insert Pictures

The Fire

The Fire

Smoke Damage

Fire Floors

Water Damage

Minimal Smoke/ Water Damage

LaSalle Bank Building

25-28

1-24

31-45

29-30

Not to Scale

How We Prepared

Build Out of Dedicated Recovery Site - 2003Build Out of Dedicated Recovery Site - 2003Business Impact Analysis and Business Business Impact Analysis and Business

Continuity Plan Updated - Spring 2004 Continuity Plan Updated - Spring 2004 Table Top Exercise Completed - Summer Table Top Exercise Completed - Summer

20042004Call Tree Tests Conducted - Fall 2004Call Tree Tests Conducted - Fall 2004Fire Drill Exercise - Fall 2004Fire Drill Exercise - Fall 2004

What Worked

Communications Communications Call Trees, Instant Meeting Lines for Call Trees, Instant Meeting Lines for

Hourly Updates, Intranet Postings, Hourly Updates, Intranet Postings, Blackberries, Cell PhonesBlackberries, Cell Phones

System ApplicationsSystem Applications Business Continuity Preparedness Business Continuity Preparedness Teamwork Teamwork

Lessons Learned

Keep Disaster Recovery Plans CurrentKeep Disaster Recovery Plans Current Test Disaster Recovery Plans Often Test Disaster Recovery Plans Often Transportation to Recovery SiteTransportation to Recovery Site Plan for Work in Process Plan for Work in Process Dedicated Business Continuity CoordinatorDedicated Business Continuity Coordinator

THANK YOU

Special Thanks to Special Thanks to

The Northern Trust Company The Northern Trust Company