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The Promise and Problems of Online Deliberation

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Table of Contents Preface 4

Introduction 5

Research Questions and Goals 6

Deliberative Discussion Online: Some General Considerations 7

Information: Naming and Framing in an Online Environment 7

Anonymity and Identity Online 11

Flexible Approach to Space and Time 16

Online Tools for Deliberative Discussion 19

Discussion Forums 21

Threaded vs. Unthreaded Discussion 21 Organizing Topics for Discussion 23 The Role of Facilitators 24 Rating, Tagging, and Buttons 26 Conversation Mapping 29 Theming Tools 30 Discussion Forum Summary 31

Text-Based Chat 32

Web Conferencing (voice only or video enabled) 34

Social Media 37

Wikis/Collaborative Writing 38

Budgeting Tools 39

Serious Games/Virtual Worlds 40

Use of Mobile Devices 42

Conclusion: Reflecting on Deliberative Design 42

Works Cited 44

Appendix A: Technological Features That Could Be Part of an Online Forum 50

About the Kettering Foundation 51


3$

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