LCPM Initiative

Copenhagen, 17 March 2005

Walter van Dijk Pekka LinnaSURFnet, the Netherlands CSC, Finland

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Agenda

• Ratio of the LCPM initiative

• History and plans

• Discussion on potential for inter-NREN cooperation

• Agenda for BoF @TNC2005

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Ratio for LCPM

• Average NREN customer-base (universities and research-institutions) is becoming more critical towards the NREN service portfolio

• Logical development now that: - (high-speed) connectivity and associated services

are “mission-critical” for a growing number of users and/or- commercial ISP’s are closing the gap (financial, technological, services) with NREN’s

• Hence: NREN service portfolio should align with existing and future customer requirements!

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LCPM from an NREN perspective

ConductFeasibility

Study

Customer notice ofchange in

in portfolio

Clearance for new service

Phasing outof service

Turn-offservice

Service- development

Operationalservice

Servicephased out

TechnologyAssessment

1 2 3 4 5

Technology-developments

Customer requirements

Life-Cycle

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History of the interaction and future plans

History and plans in 2005:- BoF meeting at TNC2004 in Rhodes

- open discussion on many LCPM topics- mailing list (lcpm@terena.nl) created

- BoF meeting at Nordunet2005- BoF meeting at TNC2005 in Poznan- Track on LCPM-issues at TNC2005- LCPM workshop in Q3 2005- Request for TERENA Taskforce?

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Potential for common ground

• Exchange of ideas and best practices- introducing new services (cook-book?)- marketing of slowly adopted services (multicast)- discontinuing services (cook-book?)- procedures for lifecycle- and portfolio management

• Comparison of existing service portfolio’s is expected to lead to synergy:- copying successful services (anti-spam?)- co-management of existing services (Listserv?)- co-buying of new or improved services (News?)

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Other potential issues

• Tariff models used within NREN’s• Service Level Agreements• Best practices for account management and/or

customer service• Common language for new service development• Which services should be run “in-house” and which

can be subcontracted to third parties or acquired on a commercial basis?

• Cooperation in writing white-papers, user guides, training etc. (overlap with TR-PR?)

• Connection models used (type of connections, demarcation point definitions etc.)

• Role NREN versus role commercial ISP’s (competitors, partners, customers, suppliers?)

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Ways for interaction in the future

• (BoF) sessions at TNC and other networking conferences

• Mailing list for ad hoc questions (”How do you do this in your NREN …”)

• List of contact people in different NRENs at the Terena website for direct contacts

• Service Level Agreements, portfolio-strategies, product management models at the Terena website

• Workshops on specific topics for interested NRENs

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Questions?

• Should the LCPM initiative only deal with wholesale services or also with retail services?

• Is there enough common ground for further cooperation?

• How do we structure this cooperation (initiative, taskforce)?

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To be continued: at TNC2005

Sunday 5 June 9.00 – 12.00 hrs: BoF-session on LCPM

Wednesday 8 June 2005 16.00 – 17.30 hrs:Session on services that NREN’s should provide