Leadership and Trust

January 2014

What is trust? …one’s expectations or beliefs about the likelihood that another’s future actions will be beneficial, or at least not detrimental, to one’s interests.

As a social construct, trust lies at the heart of relationships and contracts, influencing each party’s behavior toward the other as a general positive attitude toward another social entity, trust acts as a guideline, influencing one’s interpretation of social behaviors within a relationship…

(Robinson 2006p. 576).

…“lubricant” for most interactions in their organizations (Fukuyama, 1995; Luhmann, 1979),

allowing less time to be spent on details, planning and attending to messages, and more time to be spent on actions that contribute to organizational improvements.

Without trust, “the school is likely to experience the overheated friction of conflict as well as a lack of progress toward its admirable goals” (Tschannen-Moran, 2004, p. xi)

TRUST…

the

ENABLER OF CHANGE

TrustReduces social complexity…

Implementation dip…

The 13 Antecedents of Trust

Three strengths

Three areas for developemnts

The 13 Antecedents of

TrustBenevolenceCaring/concern Competence Consistency/reliability FairnessForgiveness Honesty

Integrity

Loyalty

Openness

Personal regard

Respect

Vulnerability

Top 5Competence

Consistency and Reliability

Openness

Respect

Integrity

CompetenceFunctional, work-related skills

Working hard, pressing for results, setting standards

Problem solving

Setting an example

Flexibility

Buffering

Conflict resolution

Handling difficult situations

Consistency & Reliability

Being consistent

Tools for uncertainty

Diligence

Dependability

Demonstrating commitment and dedication

OpennessOpenness in influence

Openness in control

Openness in information, feelings

Sharing decision making; sharing power

Give and get rapid and direct disclosure of relevant information

Give and get rapid and direct disclosure of relevant information

RespectRecognition of the important role of each person

Recognition of the important role of each person

Mutual dependencies

IntegrityModeling; leader’s actions match words

Moral-ethical orientation guide leader’s work

Conclusion