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LEADERSHIP ESSENTIALSInteractive Workbook
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Getting ReadyWeek 1Week 2Week 3WorkshopNext StepsAction Plan
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TABLE OF CONTENTSClick a topic to
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Welcome to the Hershey Leadership Essentials program. This course will drive your success as a Hershey Leader.
This interactive workbook integrates all the elements of your learning journey into one easily referenced location. This will be your guide for the entire program.
Use the Home button to access the Table of Contents and the arrows to
navigate the pages.
Each section of this workbook points you to valuable resources, such as eLearning courses, and includes areas for you to reflect on what you learn. Use the tabs on the right to navigate the sections. We recommend that you use split-screen to view the eLearning while taking notes in the designated sections of this workbook.
You will also create an action plan for success for your unique role and team. Dive in, click, and explore!
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eLearningHershey has a wealth of interactive online learning experiences that cover a variety of topics during the program.
Buddy Check-inThese weekly check-ins with your buddy will help you stay accountable to your goals.
Virtual ClassroomThese virtual sessions give you a chance to ask questions and get input from other learners.
Action Plan ActivityThese activities guide you through creating a plan to apply the concepts you learn to your real world.
Instructor-Led WorkshopThis one-day workshop gives you the chance to dive into topics deeper while learning and sharing with other leaders.
Manager CheckpointThese meetings with your manager are an opportunity for you to share your experiences and ensure you’re on track.
Manager InvolvementParticipation from your manager at key points in this program will assist you in achieving your goals faster.
AssessmentThrough evaluation we can see ourselves more clearly. The assessments will help you grow.
Job Aids There are times when you will need in-depth guidance. These resources can be referenced when needed in the future.
PROGRAM ICONS
You will see these icons throughout the
program
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WHAT IS LEADERSHIP?
It’s time to attend your kick-off session. This is an in-person event, with the option of virtual attendance. Please check your calendar for an invite. To prepare, please review the questions below. During the session, take note of the key insights gained. Prior to completing your Week 1 work, you should schedule ALL of your upcoming manager checkpoints.
PARTICIPANT KICKOFF
WHY IS LEADERSHIP IMPORTANT FOR HERSHEY?
WHAT IS IN IT FOR ME?
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SMALL AND FREQUENT HABITS
HABIT #1
This program will introduce many methods for approaching management that may be new to you. Behavior change happens best through the development of small and frequent habits. With your buddy, determine three habits you will focus on developing during this program. Ensure they are small and measurable. Then, hold each other accountable at the end of the week during your check-ins.
HABIT #2
HABIT #3
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WEEK 1 AT A GLANCE
2. Hershey Leader Expectations eLearning
3. Hershey Leader Expectations Assessment
4. Job Aid: Key Manager Systems and Processes
Download Workbook
6. Manager Checkpoint #1
1. Participant Kick-off Meeting
Manager Involvement
WEEK 1
5. Buddy Check-in
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Do you have the DNA of a remarkable Hershey Leader? Click the icon in the top-left corner to access the Leader Expectations eLearning course. This link will take you to the Learning Management System (LMS) where the course will appear under Week 1 in your Program Overview.
HERSHEY LEADER EXPECTATIONS
Click to access the eLearning course
Text:
HERSHEY LEADER EXPECTATIONS ELEARNING:Journal your key takeaways from the eLearning
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Before you begin any journey, it’s important to know where you are starting from, where you’re going, and how to get there. Click the icon in the top-left corner to access the Leader Expectations Assessment. Use this development tool to gauge what you’re currently doing well and what you might be able to focus on as you grow as a leader.
HERSHEY LEADER EXPECTATIONS ASSESSMENT
Click to access the assessment
Identify two to three expectations from the assessment you want to focus on:
ACTION PLAN
Focus 1
Focus 2
Focus 3
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KEY MANAGER SYSTEMS AND PROCESSES
Text:
Click to access your Key Manager Systems and Processes job aid
As a Hershey Manager, you are sure to have questions on specific topics and procedures. It’s not easy to remember how to do things you only do once or twice a year. This job aid provides in-depth information on employee and organizational changes, performance and development, and approvals and processes. Click the icon to access the job aid. If you don’t find what you are looking for there, you can always log on to myhr.hersheys.com for more resources.
MAKE NOTE OF QUESTIONS AND/OR USEFUL INFORMATION HERE:
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BUDDY CHECK-IN
INSIGHTS FROM THE WEEK
Briefly check in with your buddy on your experiences with the program this week. Discuss the habits you both committed to. Discuss your successes and challenges with sticking to those habits. Remember to hold each other accountable.
SUCCESSES
CHALLENGES
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AFTER MEETING
Reflection question: What are your key takeaways from your first checkpoint with your manager?
DURING MEETING
Bring workbook to meeting. (If you bring a hard copy to the meeting, please update your digital version afterward.)
Bring your Leader Expectations Assessment to the meeting.
Share high-level outline of Week 1.
Discuss the Leader Expectations Assessment with your manager. They have completed their own assessment of you. Compare, contrast and align on the areas to focus on for your development.
Briefly articulate your main takeaways from Week 1.
Ask your manager what tips they have for you as a new manager in your function.
Review/solicit input on your action plan from Week 1.
Take notes in the open comment field. (This can be found on the next page of this workbook.)
BEFORE MEETING
Review your notes from Week 1
Review your action plan from Week 1
Review your Leader Expectations Assessment
MANAGER CHECKPOINT #1
Click here to mark this checkpoint complete in the LMS.
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MANAGER CHECKPOINT #1: NOTES
ASK YOUR MANAGER WHAT TIPS THEY HAVE FOR YOU AS A NEW MANAGER IN YOUR FUNCTION:
REVIEW/SOLICIT INPUT ON YOUR ACTION PLAN FROM WEEK 1:
DISCUSS THE LEADER EXPECTATIONS ASSESSMENT WITH YOUR MANAGER. THEY HAVE COMPLETED THEIR OWN ASSESSMENT OF YOU. COMPARE, CONTRAST AND ALIGN ON THE AREAS TO FOCUS ON FOR YOUR DEVELOPMENT:
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WEEK 2 AT A GLANCE
3. Diversity & Inclusion Portal
2. Goal Setting eLearning 6. Manager
Checkpoint #2
1. Virtual Classroom #1
WEEK 2
Action Plan Activity
5. Buddy Check-in
4. Workbook:Talent Acquisition
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It’s time to attend your first virtual class. Please check your calendar for a WebEx invite. To prepare for the call, reflect on your key takeaways from Week 1 below. During the call, share your insights and take note of others’ key insights from each of the eLearning courses.
VIRTUAL CLASSROOM #1
WHAT KEY INSIGHTS DID YOU GAIN FROM WEEK 1?
HERSHEY LEADER EXPECTATIONS ELEARNING: Journal your key takeaways
KEY MANAGER SYSTEMS AND PROCESSESJournal your key takeaways
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ACTION PLAN
Given your knowledge of SIM, revisit your goals and use the table below to ensure they are: Specific, Impactful, and Measureable.
Goals connect your work to the long-term vision of the organization. It’s important to know the difference between effective and ineffective goals. Click the icon in the top-left corner to access the Goal Setting eLearning course. This link will take you to the LMS, where the course will appear under Week 2 in your Program Overview.
GOAL SETTING
WHY ARE POWERFUL GOALS IMPORTANT?
WHY IS IT IMPORTANT TO ALIGN MY GOALS WITH MY MANAGER AND MY EMPLOYEES?
Goal 1 Goal 2 Goal 3
Click to access the eLearning course
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At Hershey, Diversity & Inclusion is a commitment that is embedded in who we are. It’s about advancing our culture and our environment, so everyone can bring a meaningful contribution. Please click the button in the top-left corner of the page to review our Diversity & Inclusion Leader Portal.
DIVERSITY & INCLUSION (D&I)
DIVERSITY & INCLUSION YOUR ROLE
• DIVERSITY = All the ways we differ. Race, gender, age, ethnicity, national origin, sexual orientation, gender identity, transgender status, physical and mental disabilities, religious beliefs, political ideology, marital status, working style, personality, veteran status, diversity of thought, etc.
• INCLUSION = Curiosity, openness, value, respect, acceptance.
• As a leader, the commitment to Diversity & Inclusion starts with you.
• As a leader you are expected to mentor and develop future leaders consistent with Hershey’s commitment to talent development.
Click to review our D&I Leader Portal
PORTAL
Please click the link in the top-left corner to review our Diversity & Inclusion Leader Portal.
• Learn more about Hershey’s commitment and the business case for Diversity & Inclusion Leader Portal.
• Understand Hershey’s D&I strategy and your role as a leader.• Learn about Hershey’s Business Resource Groups (BRGs) and how you can
support and leverage them.
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Day 0 Day 1 – 3 Day 4 – 45 Day 46 – 65 Day 66 – 68 Day 69 – 70 Day 75
TALENT ACQUISITION: THE HIRING PROCESSThe Hershey hiring process is a refined and proven seven-step methodology for acquiring top talent for the organization. From finding the right talent to welcoming a new employee to the company, this process identifies the what, who, how, and when of securing a successful hire.
INITIATE INTAKE RECRUIT INTERVIEW CALIBRATE OFFER PREBOARD
Before the talent acquisition team can help you find top talent, we need to know that you have an opening.
This step is completed online. We’ve provided links below to show you how to initiate a job requisition through success factors.
The intake meeting is where you meet your hiring team, learn more about the recruitment process, and talk through the details of your opening.
The talent advisor will educate you on the labor market and align expectations around candidates, timing, and next steps.
Your talent sourcer will now begin to implement a sourcing strategy, screen candidates by phone, and prepare a short list of applicants for you to review.
Once you have selected some candidates to interview, your talent advisor will work with the talent coordinator to schedule any phone, video, or in-person interviews.
Calibration is a post-interview discussion where the team can share ratings and feedback and come to a data-driven decision on whether or not a candidate is the most qualified person for the job.
Following a successful final interview, your talent advisor will “pre-close” your candidate in the areas of relocation, salary, spousal concerns, etc.
After the offer has been extended, we stay extremely close to the candidate to ensure that all their questions have been answered and that they’re having a good preboarding experience.
Click for some helpful information
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Mark is a hiring manager getting ready to recruit a new Hershey employee. Given your knowledge of the seven-step hiring process, read his thought process and place the correct step number (1-7) in the box in the bottom-left corner. When finished, click the button in the bottom-right corner of the page to reveal the correct answers.
TALENT ACQUISITION: ACTIVITY
Click for some helpful information
“At this stage, I should be reviewing and updating the job description
online.”
“Ok, let’s get the ball rolling. It’s time to meet with my peers
and superiors to align exactly what we need.”
“Some candidates have been selected to interview, so it’s up to
me to select and request the participation of the interview team.”
“We’ve found someone with great potential. I’m going to support
the Talent Advisor as they ‘pre-close’ the candidate.”
“The Talent Advisor will lead a post-interview discussion. I should make
sure I keep an open mind.”
“At this stage, I should be preparing goals and a 1-30-60-90 day plan for
the New Hire.”
“The Talent Sourcer is executing the sourcing strategy, which means I should be aligning the interview team and providing any technical
questions.”
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2 3
6 1
5
7
Click here to checkyour answers
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BUDDY CHECK-IN
INSIGHTS FROM THE WEEK
Briefly check in with your buddy on your experiences with the program this week. Discuss the habits you both committed to. Discuss your successes and challenges with sticking to those habits. Remember to hold each other accountable.
SUCCESSES
CHALLENGES
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DURING MEETING
Bring workbook to meeting. (If you bring a hard copy to the meeting, please update your digital version afterward.)
Share high-level outline of Week 2.
Briefly articulate main takeaways from Week 2.
Review and solicit input on your Week 2 action plan.
Take notes in the open comment fields. (This can be found on the next page of this workbook.)
BEFORE MEETING
Review your notes from Week 2
Review your action plan from Week 2
MANAGER CHECKPOINT #2 AFTER MEETING
Reflection question: What are your key takeaways from your second checkpoint with your manager?
Click here to mark this checkpoint complete in the LMS.
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MANAGER CHECKPOINT #2: NOTES DISCUSS THE GOALS YOU SET WITH YOUR MANAGER. ARE YOUR GOALS IN ALIGNMENT WITH THE GOALS YOUR MANAGER SET FOR YOU?
REVIEW/SOLICIT INPUT ON YOUR ACTION PLAN FROM WEEK 2:
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WEEK 3 AT A GLANCE
2. Feedback Essentials eLearning
3. Coaching for High Performance eLearning 5. Buddy
Check-in
4. Career ConversationseLearning
1. Virtual Classroom #2
Action Plan Activity
WEEK 3
Action Plan Activity
Action Plan Activity
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It’s time to attend your second virtual class. Please check your calendar for a WebEx invite. To prepare for the call, reflect on your key takeaways from Week 2 below. During the call, share your insights and take note of others’ key insights from each of the eLearning courses.
VIRTUAL CLASSROOM #2
WHAT KEY INSIGHTS DID YOU GAIN FROM WEEK 2?
GOAL SETTING ELEARNING:Journal your key takeaways
DIVERSITY & INCLUSION PORTAL:Journal your key takeaways
Success rateTALENT ACQUISITION:Journal your key takeaways
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ACTION PLAN
How will you intentionally integrate feedback into your regular engagements with team members?
Feedback is critical to improving performance, and has benefits for the giver, the receiver, and the wider organization. Click the icon in the top-left corner to access the Feedback Essentials eLearning course. This link will take you to the LMS, where the course will appear under Week 3 in your Program Overview.
FEEDBACK ESSENTIALS
REFLECT ON A TIME THAT FEEDBACK BENEFITED YOU (BOTH REINFORCING AND REDIRECTING).
Click to access the eLearning course
REFLECT ON A TIME WHEN YOU RECEIVED FEEDBACK WHERE ONE OF THE COMPONENTS OF SBI WAS MISSING. WHAT WAS DIFFICULT IN THAT SITUATION?
WHY IS FEEDBACK CRITICAL FOR EMPLOYEE DEVELOPMENT?
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ACTION PLAN
How will you intentionally integrate coaching into your regular engagements with team members?
A good coach knows how to get the best out of others by helping them to help themselves. This eLearning introduces the Hershey coaching model – a framework to help you become a vehicle for your employees’ success. Click the icon in the top-left corner to access the Coaching for High Performance eLearning course. This link will take you to the LMS, where the course will appear under Week 3 in your Program Overview.
COACHING FOR HIGH PERFORMANCE
Why is it important to align my goals with my manager and my employees?
Click to access the eLearning course
1. WHAT IS THE DIFFERENCE BETWEEN COACHING AND FEEDBACK?
2. WHAT DOES COACHING DO THAT FEEDBACK DOES NOT?
3. WHO ARE SOME GREAT COACHES YOU HAVE HAD IN YOUR CAREER?
4. WHAT DID THEY DO THAT MADE THEM A GREAT COACH?
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Our employees are our greatest asset. As a leader, you need to constantly help your employees to develop and leverage new skill sets. In this eLearning, you will discover ways to facilitate this conversation. Click the icon in the top-left corner to access the Career Conversations eLearning course. This link will take you to the LMS, where the course will appear under Week 3 in your Program Overview.
CAREER CONVERSATIONS
Why is it important to align my goals with my manager and my employees?
Click to access the eLearning course
WHAT WAS A GREAT DEVELOPMENT OPPORTUNITY FOR YOU THAT WAS NOT A CAREER MOVEMENT? WHY?
WHICH CAREER CONVERSATIONS HAVE MOST BENEFITED YOU THROUGHOUT YOUR CAREER?
ACTION PLAN
What steps will you take to create career conversations action plans with your employees?
Step 1 Step 2 Step 3
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BUDDY CHECK-IN
INSIGHTS FROM THE WEEK
Briefly check in with your buddy on your experiences with the program this week. Discuss the habits you both committed to. Discuss your successes and challenges with sticking to those habits. Remember to hold each other accountable.
SUCCESSES
CHALLENGES
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Get ready for your one-day instructor-led workshop. Review the agenda and the list of items you need to bring with you to the workshop.
INSTRUCTOR-LED WORKSHOP
• Hershey Leader Expectations
• Debrief
• Your Leadership Vision
• Effective Delegation
• Career Conversations
• Coaching for High Performance
• Feedback Essentials
AGENDA WHAT TO BRING
Print and bring your Action Plan
Print and bring your completed Leader Expectations Assessment
Review your notes from all self-study activities
Click here for instructions
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1. Manager Checkpoint #3
NEXT STEPS
3 months
4. Post-Program: Leader Expectations Assessment
Your third manager checkpoint happens within two weeks of completing the program. Don't forget to review the checkpoint checklist before you meet your manager. Schedule this now.
NEXT STEPS
Click here to reveal more information
This final face-to-face happens after you and your manager have completed the post-assessment, and gives you a chance to recap and realign your goals. You will receive a reminder before this checkpoint.
Click here to reveal more information
5. ManagerCheckpoint #4
Click here to reveal more information
This post-assessment happens six months after Checkpoint #3. Don’t worry, you will be emailed a link to this assessment and a reminder to schedule the checkpoint after the assessment.
2. Buddy Check-in
(Months 1 and 2)
3. Cohort-led Reconnect
Manager Involvement
3 months
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DURING MEETING
Bring workbook to meeting. (If you bring a hard copy to the meeting, please update your digital version afterward.)
Share high-level outline of one-day workshop.
Briefly articulate your main takeaways from the entire course.
Review/solicit input on your Week 3 and entire action plan (self study + workshop).
Take notes in the open comment fields. (This can be found on the next page of this workbook.)
BEFORE MEETING
Review your notes from the workshop
Review your entire action plan
MANAGER CHECKPOINT #3
AFTER MEETING
Reflection question: What are your key takeaways from your third checkpoint with your manager? What are your key takeaways from the program?
Schedule your six-month checkpoint with your manager
Click here to mark this checkpoint complete in the LMS.
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MANAGER CHECKPOINT #3: NOTES
REVIEW/SOLICIT INPUT ON YOUR ENTIRE ACTION PLAN FROM WEEK 3:
REVIEW/SOLICIT INPUT ON YOUR INSTRUCTOR-LED TRAINING WORKSHOP: ASK YOUR MANAGER ABOUT THE NEXT STEPS:
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BUDDY CHECK-IN (MONTH 1)
INSIGHTS FROM THE MONTH
Briefly check in with your buddy on your experiences over the past month. Discuss the habits you both committed to for this week. Discuss your successes and challenges with sticking to those habits. Remember to hold each other accountable.
SUCCESSES
CHALLENGES
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BUDDY CHECK-IN (MONTH 2)
INSIGHTS FROM THE MONTH
Briefly check in with your buddy on your experiences over the past month. Discuss the habits you both committed to for this week. Discuss your successes and challenges with sticking to those habits. Remember to hold each other accountable.
SUCCESSES
CHALLENGES
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COHORT-LED RECONNECTIt’s time to reconnect with your peers from this program. A member of your cohort volunteered to schedule the cohort reconnect. Check your calendar for a meeting invite. During this meeting, discuss how you’ve been implementing your action plan from the program and celebrate the progress you have made in just three short months! Keep the momentum and challenge each other to continue growing as Hershey leaders.
WHAT INSIGHTS HAVE YOU GAINED FROM ROAD-TESTING YOUR ACTION PLAN?
WHICH HABITS DID YOU SUCCESSFULLY IMPLEMENT? HOW?
HOW WOULD YOU REVISE YOUR ACTION PLAN BASED ON THE BUMPS YOU EXPERIENCED ALONG THE WAY?
WHAT ARE YOU GOING TO DO TO CONTINUE YOUR GROWTH AS A HERSHEY LEADER?
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DURING MEETING
Bring workbook to meeting. (If you bring a hard copy to the meeting, please update your digital version afterward.)
Bring your new Hershey Leader Expectations Assessment to the meeting. Compare/contrast responses and discuss progress against the two to three focus areas you identified.
Review the action plan you agreed upon with your manager.
Share your perspective on your last six months. What went well? What were your challenges?
Ask your manager to share their perspective on your last six months. What do they think you did well? What could you have done better?
Take notes in the open comment fields. (This can be found on the next page of this workbook.)
BEFORE MEETINGReview your notes from the program
Review your entire action plan
Complete a new Leader Expectations assessment
MANAGER CHECKPOINT #4AFTER MEETING
Reflection question: Now that you've completed six months as a manager, what are your “a-ha” moments? How have you progressed against your action plan?
Click here to mark this checkpoint complete in the LMS.
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MANAGER CHECKPOINT #4: NOTES
DOCUMENT PROGRESS AND CONTINUED OPPORTUNITIES RELATED TO THE TWO TO THREE AREAS YOU FOCUSED ON:
REVIEW/SOLICIT INPUT ON YOUR ACTION PLAN:
Focus 1
Focus 2
Focus 3
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ACTION PLAN
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WEEK 1 ACTION PLAN
WEEK 2 ACTION PLAN: GOAL SETTING
Given your knowledge of SIM, revisit your goals and use the below table to ensure they are : Specific, Impactful, and Measureable:
ACTION PLAN
Goal 1 Goal 2 Goal 3
Identify two to three expectations from the assessment you want to focus on:
Focus 1
Focus 2
Focus 3
Print out your action plan for your in-person workshop. To print only this section of the workbook, go to
File > Print (or Ctrl+P). Under “Pages To Print” select the radio button next to "Pages" and enter the pages you
would like to print (i.e., 40 - 42).
Click here for print
instructions
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WEEK 3 ACTION PLAN: FEEDBACK ESSENTIALS
How will you intentionally integrate feedback into your regular engagements with team members?
ACTION PLAN
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ACTION PLAN
WEEK 3 ACTION PLAN: CAREER DEVELOPMENT
What steps will you take to develop career development action plans with your employees?
Step 1 Step 2 Step 3
WEEK 3 ACTION PLAN: COACHING FOR HIGH PERFORMANCE
How will you intentionally integrate coaching into your regular engagements with team members?
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CONGRATULATIONS! You have reached the end of your blended learning in
the Hershey Leadership Essentials program.
Your training doesn’t stop here. Being a remarkable Hershey Leader means applying Hershey Leadership
Essentials to your role every day.
And remember, “you accomplish little when you think and act alone.”
– M. S. Hershey
MAKE SURE THAT YOU SAVE YOUR WORKBOOK!
