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Leadership Rounding. Leadership rounds are scheduled, structured activities in which Leaders purposefully engage with patients and staff Leaders can include managers, assistant managers, senior leaders, or executive leaders. What is Leadership Rounding?. - PowerPoint PPT Presentation
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1Leadership Rounding
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What is Leadership Rounding? Leadership rounds are
scheduled, structured activities in which Leaders purposefully engage with patients and staff
Leaders can include managers, assistant managers, senior leaders, or executive leaders
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How does it work? Formal process built into the daily workflow of NMs and ANMs
Example: Unit Rounding Mother/Baby
ANM tracks the patient stay and prepares the daily rounding list of patients to be seen
Visits are scheduled early in the stay to allow for Service Recovery if problems are identified (example VD day 1, C/S day 2)
Findings are captured on the patient log
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Rounding is not just “checking in” Rounding is intentional , with specific objectives and information
gathering depending on the patient unit and current focus issues.
Sample QuestionsHas your pain been controlled at an acceptable level?Are we addressing your concerns and emotional needs?Do you feel you have been involved in decision-making regarding
your care?What are your greatest concerns during your stay here?What can I do for you to make your stay better?
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Rounding Allows
Recognition of EXCELLENCE Exemplary staff are recognized
as quickly as possible, face to face or with a written note
Timely SERVICE RECOVERY for care or environmental issues Acknowledge the concern Apologize for the experience Fix it if possible Give thanks
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Senior Leadership Rounding
Senior / executive leaders perform the same rounding 2 to 3 times per month, taking the place of the Unit Leadership Rounding for that particular day.
Afterward, Senior leaders connect with the manager on duty to review findings and hand-off any follow-up corrective actions
Senior Leaders huddle with available staff, review findings as applicable, and listen to staff feedback regarding system issues
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Leadership Rounding Models Teamwork and Communication
Connects leaders with the voice of the patient in a real-time, real-world way
Demonstrates commitment to patient and family centered care from the top
Increases understanding of leaders for what is happening at the service delivery level
Expedites process improvement when needed Affords direct insight of challenges faced by staff
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Why all the documentation?
Promotes Accountability Demonstrates extent to which Rounding is happening Problems are tracked until resolved Recurring problems become more visible
465 M/B patients visited in March!
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