lean+sigma

0800 652 2363 or +44 (0)20 7368 9300 +44 (0)20 7368 9301� email: [email protected] www.iqpc.co.uk/1830a

Conference: 23rd & 24th July 2002Interactive Workshops: 22nd & 25th July 2002

Venue: The Café Royal, London

Whatever stage you are at in the integration process thisconference will enable you to lay out a roadmap forincorporating Lean and Six Sigma into your organisation:

■ Learn from Ford Motor Company’s approach toaligning customer satisfaction with merged qualityinitiatives

■ Find out what qualitative and quantitative toolsSiemens use to manage change

■ Learn how Standard Life Assurance is integrating Leanand Six Sigma into service and transactional processes

■ Discover how combining Lean and Six Sigma haveenabled Gemplus to reduce the total cost of rejects by92.5% in just 12 months

■ Hear how Jaguar & Land Rover has incorporated SixSigma into its Lean production system to improvecustomer satisfaction

■ Hear how Motorola maintains the momentum ofcontinuous improvement by deploying Lean and SixSigma holistically throughout the organisation

Organised by:

The 3rd In IQPC’s Successful Global Series Of Lean Six Sigma Conferences

Integrating Lean & Six SigmaCombine The Powerful Synergy Of Lean And Six Sigma To Improve YourPerformance And Outclass Your Competition

Pre-conference Workshops 22nd July 2002:A: Six Sigma Basics: The Essential Guide To Applying Six Sigma To Your

Organisation – Mulbury Consulting

B: Learning Lean – Beating The Vicious Circle - Kaizen Institute

C: Understand How To Implement The Integration Of Lean And Six Sigma In YourOrganisation – Advanced Integrated Technologies Group

D: How To Apply Lean Tools To Services – Lean Enterprise Research Centre &Tesco

Post-conference Workshops 25th July 2002:E: How Do You Use Lean And Six Sigma To Really Reduce Cycle Time And

Complexity? – Celerant Consulting

F: Lean and Six Sigma – Leading Lean Organisations - Kaizen Institute

This forum will unite speakers from leading

organisations around the world which have

successfully integrated Lean Thinking and Six Sigma:

FORD MOTOR COMPANY John Rodgers, Director of Consumer Driven 6 Sigma, Marketing Sales and Service

TRW AERONAUTICAL SYSTEMS Derek Whitworth, Vice President of Six Sigma

VISTEON CORPORATIONDavid Pickman, Quality Manager, Customer Business Group FORD Europe & 6-Sigma Deployment Director

MOTOROLA Usha Shah, Senior Director, Quality & Standards

STANDARD LIFE ASSURANCE Allan Mees, Corporate Development Consultant

JAGUAR & LANDROVER David Potts, Manager of Manufacturing & Purchasing IT

AON - RATH & STRONG Craig Smith, Vice President

SIEMENSDr. Thomas Konert, Six Sigma Roll Out Manager, Black BeltAndre Schroeder, Six Sigma Roll Out Manager, Lean Expert & Black Belt

DUPONT TEIJIN FILMS Andy Liddle, Champion Black Belt

INVENSYS Gilbert Catala, European Quality Director

GEMPLUSDarren Ingle, Quality Manager

CELERANT CONSULTINGSal Puaar, Head of Product and Process Leadership Dominic King, Lean Six Sigma Leader

BOMBARDIER SHORTS AEROSPACEDr. Heather Farnham, Master Black Belt

TESCOBarry Evans, Lean Process Manager

FLS AEROSPACEPaul Henry, Group Manager of Continuous Improvement

CARDIFF BUSINESS SCHOOLNick Rich, Senior Research Fellow, Lean Enterprise Research Centre

Recommended Website Resource:Official Associations:

Get 2 for 1 Book a team of 3 or more

by 14th June and get a

free CD Rom of our US

sell out event in May

Sponsored by:


PRE-CONFERENCE WORKSHOPS: MONDAY 22nd JULY 2002

Six Sigma Basics: The Essential Guide To

Applying Six Sigma To Your Organisation

Led By: Geoff Tennant, Mulbury Consulting Limited

Learn how you can initiate a highly effective managementprogramme for strategic and cultural change which will

dramatically improve your processes.

Are you and your organisation experts in deploying Lean but would like to

explore other process improvement methodologies? Are you thinking of

implementing Six Sigma but would like to refresh your mind with the basics? Or

are both the methodologies of Lean and Six Sigma completely new to you and

would you like to discover how to use them in your organisation? If the answer

to any of these questions is yes then this workshop is tailor made for you.

Six Sigma is a complex subject, based on a statistical approach to business

process improvement, that has evolved to become an all-encompassing strategic

management programme for cultural and process change. This workshop will

help you unravel this complex subject. During this highly interactive workshop

you will learn:

■ The history, practice and philosophy of Six Sigma

■ Six Sigma metric: the methodology of improvement

■ The stages involved in a Six Sigma project, illustrated by case studies

■ How to strategically manage culture and process change

■ What are the resource requirements needed - the gains, savings and costs

You will be taken through the actual processes of how to deploy a Six Sigma

project so that you leave this workshop not only knowing exactly what Six Sigma

is but the strategy, resources and tools needed in order to apply it to your

organisation.

ABOUT YOUR WORKSHOP FACILITATOR:

Geoff Tennant, Mulbury Consulting Limited

Geoff is an independent Six Sigma consultant, trainer and writer based in the UK.

He was one of the first Master Black Belts in GE Capital, has more than six years

experience in launching and supporting Six Sigma quality initiatives and has

almost two decades working in the design and implementation of information

systems. He specialises in Six Sigma for transactional and service processes, as

well as information technology and Design for Six Sigma and is the author of two

successful Six Sigma books, published by Gower.

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Learning Lean – Beating The Vicious Circle

Led By: Chris Ellins, Consultant & Phil Vaughan, Consultant,

Kaizen Institute

Learn the skills necessary to get everyone in your Leanorganisation to turn the vicious circle into a virtuous one. Are

your customers demanding lower cost, more variety and shorterlead times? Are you struggling against bigger inventories,

increasing wage bills and higher overheads?

Learning Lean will teach you to identify Value Streams, implementing Leanprocesses by highlighting overlooked areas of waste and delivering solutions thatachieve results.

You will learn how to make your intellectual investment count and realise thepotential of your existing workforce and equipment, without capital injection.Kaizen Institute consultants will show you how to sustain these improvementsand get your whole organisation thinking Lean.

During the workshop you will learn:

■ To understand the definition of a ‘Lean’ system■ To understand the difference between concealed value and hidden waste■ To be able to recognise seven types of waste and three symptoms of waste■ To understand the five principles of Lean implementation■ To understand the processes, systems and structure you need to have in place

to sustain a Lean improvement programme■ To understand the challenges, consequences and benefits of Lean■ To recognise your level of Lean competence and how to take the Lean

improvement process forward

ABOUT YOUR WORKSHOP FACILITATORS:Chris Ellins, Consultant, Kaizen Institute Chris has been working with the Kaizen Institute for three years, during whichtime he has helped a range of companies within the automotive, food andconsumer goods industries, understand and implement Lean change. Hisexperience prior to Kaizen Institute includes working with Spillar, Nestle andCarnaudMetalbox.

Phil Vaughan, Consultant, Kaizen InstitutePhil joined the Kaizen Institute in 1998, with ten years experience working fortwo of the world’s largest second tier automotive companies and various qualitymanagement roles in brewing, manufacturing and electronics. Since joining theKaizen Institute, he has worked to lead Lean programmes in automotive,building, electronics and service industries.

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Understand How To Implement The Integration

Of Lean And Six Sigma In Your Organisation

Led By: Johan Denecke, Principal,

Advanced Integrated Technologies Group

Learn how Lean and Six Sigma methodologies work

together to improve poor processes in order to optimise

the delivery of value to your customers.

In order to help you arrive at the best deployment strategy for your organisation AITwill take you through a blow by blow account of how Brush Wellman, a leadingmanufacturer, has combined Lean and Six Sigma in their organisation. Byunderstanding the actual processes involved you will learn:

■ How Lean complements and augments Six Sigma■ When to use Lean tools and when to use Six Sigma tools■ The specifics of running a Lean Six Sigma initiative ■ The requirements of the culture and environment needed to ensure successful

events

This workshop will not only stimulate you with ideas that you can take back to yourorganisation but it will ensure you know exactly how to implement these ideas. Youwill leave this workshop with the knowledge and tools to:

■ Establish an organisation focused on processes not personality■ Create an integrated business instead of a collection of separate functions■ Generate a common focus to get work done quickly with the customer in mind

Whether you are thinking of combining quality initiatives, or you are already

undergoing the combination of established ones, the first challenge is to get the

basics right. Can you afford to miss out on this opportunity to learn how to

implement a successful initiative as well as where, and why? Improve your

organisation’s performance by learning from the mistakes and the successes of others

at this interactive workshop.

ABOUT YOUR WORKSHOP FACILITATOR:

Johan Denecke, Principal, Advanced Integrated Technologies Group Inc.

Johan is a certified Six Sigma Black Belt and Lean production expert. He has led over

25 successful Lean manufacturing implementations in the aerospace, automotive and

consumer products industries. Johan is a leader in the integration of Six Sigma and

Lean manufacturing to maximise business results and is considered an expert at

productivity improvement through variation reduction, defect reduction, and waste

elimination.

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How To Apply Lean Tools To Services

Led By: Nick Rich, Senior Research Fellow, Lean Enterprise Research Centre &

Barry Evans, Lean Process Manager, Tesco

Since 1995 leading retailer Tesco has been conducting ground breaking work byimplementing Lean thinking throughout the organisation (including the supplychain, in information processes and transactional services) and is drivingimprovements worth £100 million p.a. Tesco have used Lean Enterprise ResearchInstitute as their guide and mentor in implementing Lean Thinking into theirbusiness. During this workshop participants will learn:

■ The evolution of Lean thinking - from automotive to service industries■ How to apply Lean to the value chain■ Cases of implementation at Tesco■ Lessons learned and recommended policy ■ Lean in services and their applicability to your organisation

Managers and executives of service organisations will leave this workshop with theability to clearly identify value, to line up all the value-creating activities for aproduct along a value stream and to make value flow smoothly at the pull of thecustomer in pursuit of perfection. Can you afford to miss out on the opportunity tolearn how Tesco’s use of Lean techniques could help your organisation staycompetitive?

ABOUT YOUR WORKSHOP FACILITATORS:Nick Rich, Senior Research Fellow, Lean Enterprise Research InstituteIs currently Director of Research at the Cardiff Business School’s Lean EnterpriseResearch Centre (LERC). After a career in industry and international consultancy,Nick returned to the University in 1993 and has conducted many of the Centre’smajor research programmes, including; the benchmarking of automotiveperformance in Britain and Japan; improving the steel supply chain; the 3 Day Carprogramme; the Supply Chain Development Programme; the DTI AutomotiveIndustry Growth Team Report led by Sir Ian Gibson, reporting to the Prime Ministerand regional projects concerning post ‘foot and mouth’ recovery for the Meat andLivestock Commission.

Barry Evans, Lean Process Manager, Tesco After graduating from Oxford, Barry’s career commenced as an Industrial Engineerwith both Watney Mann Brewers and RHM Bakeries. He then moved intomainstream distribution management with RHM Flour Mills and Logisticsconsultancy in Royal Mail. He moved to Tesco in 1995 and for the last three yearshas been Lean Process Manager in Supply Chain Development.

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1400 Business Integration At Motorola: Sustaining The Momentum OfContinuous ImprovementIn 1987 Motorola launched Six Sigma as a quality process for improvinginternal product quality. Over the past twelve years Lean Six Sigma withinMotorola has evolved from a metric process to a culture. The principleshave been applied to every aspect of the business includingmanufacturing, administrative quality and driving customer satisfaction.Usha Shah will discuss how Motorola has sustained and renewed Lean SixSigma as a quality tool and philosophy for the past twelve years. Thepresentation will cover:■ Motorola's Lean Six Sigma quality journey / renewal■ Core fundamentals to implementing and sustaining Lean Six Sigma

- The business impact of Six Sigma- Lean Six Sigma Black Belt program implementation- Requirements for Green Belt, Black Belt and Master Black Belt

■ Management involvement and introduction of ‘PerformanceExcellence’

■ Benefits as seen by Motorola organisations■ Lessons learned - Renewal: Beyond Lean Six Sigma – the Big 9Usha Shah, Senior Director, Quality & StandardsMOTOROLA

1445 Gaining Impact On The Bottom Line From Lean Six Sigma IntegrationAnd Accounting For Lean Six Sigma Projects■ Financing black belt projects and managing the overhead cost of

implementation■ How you devise a financial management system that actively

promotes Lean?■ Determining where waste occurs and applying tools to eliminate it■ How to measure payback on areas identified for cost cutting■ How to maintain continuity of quality in implementationConfirmed Panelists: JAGUAR & LAND ROVER, FLS AEROSPACE, VISTEON

1530 Coffee and Networking

1600 Combining Lean And Six Sigma To Achieve Customer SatisfactionJaguar’s success is based on a quality operating system and havingdisciplined processes throughout all key functions contributing to vehiclequality. In the last 2 years Jaguar has combined Six Sigma with its Leanproduction system to improve customer satisfaction. David will describethe transition and the key elements which have driven their success:■ Accomplishing a solid Lean manufacturing base using S-type and X-

type■ Using appropriate technology to support all initiatives■ The benefits of small work groups empowered to own their process■ Attaining minimum inventory driven by synchronous material flow■ Aligning your business objectives with the voice of the customer ■ Integrating Six Sigma to target customer satisfactionDavid Potts, Manager of Manufacturing & Purchasing ITJAGUAR & LAND ROVER

1645 The Future Of Lean Six Sigma Integration at Gemplus: Building OnEfficiencies Already GainedLean and Six Sigma are about to be rolled out to 40 sites across Europeafter the successful integration of Lean and Six Sigma at Gemplus in theUK. In the last 12 months the total cost of rejects has been reduced by ahuge 92.5%, the first time pass rate has increased by 15% and the partsper million reject rate has been reduced by 24%. Darren Ingle has beenkey in overseeing this process and will explain how to:■ Construct a successful business strategy which creates employee

ownership for projects ■ Streamline and integrate all areas of your work flow into a generic

system ■ Implement a best practice model by improving areas which constrict

your working practicesDarren Ingle, Quality ManagerGEMPLUS

1730 Chairman’s Closing Remarks

1745 End Of Day One

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0830 Registration and Coffee

0900 Chairman’s Opening Remarks In this introductory session you will have the opportunity to share yourviews on the challenge of implementing Lean Six Sigma in order toidentify specific areas of concern that you are seeking solutions for.

0915 Creating A Win-Win Synergy By Combining Lean With Six SigmaTRW Aeronautical Systems successfully integrated Six Sigma into theirLean programme 15 months ago. Derek, who has 24 years experience inthis industry, led this initiative and will explain how to: ■ Overcome the challenges of merging two philosophical styles to

achieve successful collaboration■ Understand the strengths and weakness of Lean and Six Sigma■ How Lean techniques can help you identify Six Sigma opportunities

– using Lean to identify wastage and Six Sigma to eliminate wastage ■ How to define rules which determine which tools to use ■ How Lean and Six Sigma complement each other – employing Six

Sigma techniques to make running Lean lines more efficientDerek Whitworth, Vice President of Six SigmaTRW AERONAUTICAL SYSTEMS

1000 Defining And Understanding Lean And Six SigmaPart of this presentation will be dedicated to giving the audience theopportunity to discuss how to define Lean and Six Sigma within theirown organisation. The aim is to reach a standard definition but alsorealise the variation in its applicability to individual organisations.

Surrounding these two approaches to improvement is a lot ofunnecessary and unhealthy confusion which this presentation willclarify by focusing on:■ Defining the two approaches and what they mean■ Understanding the compatibility of the approaches■ Issues of tailoring and ‘self design’ Nick Rich, Senior Research FellowLEAN ENTERPRISE RESEARCH CENTRECARDIFF BUSINESS SCHOOL


1115 What Tools Should You Use To Align Lean Six Sigma With YourOrganisation’s Business ObjectivesUsing case studies from the automotive and electronic industries Saland Dominic will show you examples of successful Lean Six Sigmaimplementations and discuss the considerations you would need to takeinto account at the initial stages of Lean Six Sigma deployment.■ The limitations and merits of individual tools, including TPM, OEE,

SMED, Shainin, defective and complexity reduction techniques ■ The advantages of their integration ■ Finding the best practice model of Lean and Six Sigma deployment

for your organisation■ How to take the best of Lean and Six Sigma and fit it into your

organisation to get the maximum benefitsSal Puaar, Head of Product & Process LeadershipDominic King, Lean Six Sigma LeaderCELERANT CONSULTING

1200 Ensuring ROI On Lean Six Sigma ImplementationToday, quality is an absolute, and must be achieved while reducing leadtimes and costs. Dave will discuss Visteon's approach to deploying LeanSix Sigma.■ Why invest in Lean and Six Sigma when an existing quality

improvement system is successful?■ Developing a holistic and integrated approach to quality

improvement■ Prioritizing Lean Six Sigma implementation against other strategic

concerns■ Assessing the return on investment of implementing Lean Six Sigma■ Visteon’s approach to managing the transition from current to

future state – lessons learned so farDave Pickman, Quality Manager, Customer Business Group & 6-Sigma Deployment Director, Europe and South America OperationsVISTEON CORPORATION

1245 Lunch and Networking

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DAY ONE OF CONFERENCE:Tuesday 23rd July 2002

EVENING NETWORKING DINNERIn order to ensure that you get the opportunity to meet other participants we are holding a special mid-conference evening

networking dinner for delegates, speakers, sponsors and exhibitors.

We will adjourn to a nearby restaurant where you can relax, unwind and meet informally with the other participants.

It is too good a networking opportunity to miss!

To reserve your place at the dinner, please tick the box on the registration form.

* Please note that the Evening Networking Dinner is not included in the registration fee.

0830 Registration and Coffee

0900 Chairman’s Opening Remarks

0915 Customer Interface And Lean Six Sigma – How To Align CustomerSatisfaction With Merged Quality Initiatives■ Prioritising customer satisfaction to maintain and increase your

customer base■ How to encourage employees to consider the Voice of the Customer

on a day to day basis so that everyday processes consistently addvalue

■ Gathering customer feedback and devising a base for analysis of thatinformation

■ Aligning share holder expectations with the growing need of thecustomer

John Rodgers, Director of Consumer Driven 6 Sigma, MarketingSales and ServiceFORD MOTOR COMPANY

1000 Realising The Benefits Of A Lean Six Sigma Strategy■ Realising the limitations of using Six Sigma alone in your

organisation ■ Facing the challenge to integrate Lean and Six Sigma more effectively

to deliver maximum value■ Assessing the value of Six Sigma and Lean methodologies as

improvement drivers■ How to draw both schemes together to business advantage■ Identifying and creating an appropriate supporting infrastructure

and training programmeAndy Liddle, Six Sigma ChampionDUPONT TEIJIN FILMS


1115 Successful Methods Of Change Management When Integrating LeanAnd Six SigmaSiemens will explain how to achieve early financial benefits with thepowerful combination of Six Sigma and Lean. This presentation willexplain how to successfully use quantitative and qualitative changemanagement measurements and how to handle your employees.■ Six Sigma within Siemens - a holistic approach ■ Using Six Sigma as a tool kit vs. improvement strategy and

philosophy■ Managing change – how the ‘Change Readiness Assessment’

programme works■ How to manage intercultural dimensions■ Why getting employees out of their "comfort zone" is one of the

most important success factors ■ Ensuring a positive impact of leadership qualifications■ Training - developing e-Learning modules■ When to use a consultancy for restructuring, strategy and finance■ The importance of using baseline analysis and focusing tools to

ensure that Lean and Six Sigma projects have a direct influence oncorporate strategy

■ How financial effects from improvement projects should bevisualised in a "navigation system"

Dr. Thomas Konert, Six Sigma Roll Out Manager, Black Belt Andre Schroeder, Six Sigma Roll Out Manager, Lean Expert & Black BeltSIEMENS

1215 Implementing Lean Six Sigma In A Service EnvironmentThis session will take you through a complete account of the rationale,strategy and processes involved in implementing Lean Six Sigma withinStandard Life Assurance.■ An insight into the current picture of Lean and Six Sigma at Standard

Life Assurance ■ Maximising the benefits of Lean Six Sigma as a solution for problem

areas■ Linking capabilities with requirements ■ Creating a model of best practice - recommended deployment

sequence■ Future plans for Lean and Six Sigma: What can still be achieved and

how?Allan Mees, Corporate Development ConsultantSTANDARD LIFE ASSURANCECraig Smith, Vice PresidentAON – RATH & STRONG

1300 Lunch and Networking

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1400 The Actual Implementation - How To Integrate Lean And Six SigmaInto Your OrganisationFLS Aerospace launched a number of different change initiatives over 2years ago, including Business Process Re-engineering and Six Sigma. Inthe last year the Lean initiative was added, focusing on overnightaircraft maintenance visits. These initiatives have had a significantimpact on all the departments which provide FLS Aerospace’s fullmaintenance support package for airlines. FLS Aerospace’s Leaninitiative has reduced the turn around time of an overnight check by66%. Paul will explain the impact of the different initiatives and helpyou understand whether: ■ Lean Six Sigma is right for your business culture?■ What to consider when introducing Lean and Six Sigma■ What strategy should be developed first – the Six Sigma/ Lean

requirements■ How Lean initiatives are processed using DMAIC methodology■ How to cope with initiative overload ■ How to manage company buy-in on the shop floorPaul Henry, Group Manager of Continuous ImprovementFLS AEROSPACE

1445 Delivering Quick Returns By Aligning Lean And Six Sigma To TheStrategic Plan And Investing In The Right People■ Integrating Lean and Six Sigma in operations■ Aligning customer requirements with the strategic annual business

goals and targets■ Selecting and prioritising the right projects■ The importance of selecting and training the right people

- creating a vision within the business team- providing leadership, direction, reviews and rewards- breaking down barriers- accountability for quality improvement

■ Planning and implementing Lean and Six Sigma improvement plans■ Sustaining the gains - how to monitor progress, remove barriers and

communicate gainsGilbert Catala, European Quality DirectorINVENSYS

1530 Coffee and Networking Break

1600 How Bombardier Maximise Returns Through Successful Lean AndSix Sigma Project Selection And Prioritisation■ Bombardier's vision and history of Lean and Six Sigma

implementation■ The strategic plan: identifying the right projects to get maximum

reward ■ Establishing the cycle times of Lean Six Sigma assignments■ Is baseline analysis a prerequisite to successful Lean Six Sigma

projects?■ Progress to date and benefits to the organisationDr. Heather Farnham, Master Black BeltBOMBARDIER SHORTS AEROSPACE

1645 Chairman’s Closing Remarks

1700 End Of Conference

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DAY TWO OF CONFERENCE:Wednesday 24th July 2002

This Conference Has Been Designed For:

VPs and Directors of Lean

VPs and Directors of Six Sigma

VPs and Directors of Quality

Directors of Continuous Improvement

Directors of Operations

Directors of Business Excellence

Directors of Process Improvement

Six Sigma Champions and Master Black Belts

Sponsorship and Exhibition Opportunities Available at this Event

Do you want instant access to senior level delegates who are key decision-makers?This conference offers you an excellent opportunity to achieve face-to-facecontact that overcrowded trade fairs cannot deliver. Whatever your needs, wehave a sponsorship solution to suit your objectives and budget:● Enjoy recognition as the market leader through extensive logo signage● Network with leading industry figures through lunch or cocktail party

sponsorship● Gain market share by demonstrating your products on an exhibition stand● Communicate with your buyers when they are at their most receptivePlease call +44 (0)20 7368 9500 or email [email protected] for moreinformation.


POST-CONFERENCE WORKSHOPS: THURSDAY 25TH JULY 2002

How Do You Use Lean And Six Sigma To Really

Reduce Cycle Time And Complexity?

Led By: Dominic King, Lean Six Sigma Leader & RobertGascoyne, Six Sigma / DFSS Leader, Celerant Consulting

Do you ever wonder whether or not you are doing the right things tobecome more effective and competitive in today’s aggressiveenvironment? This interactive workshop will help you improve yourcompetitive edge by showing how to reduce lead times by up to 60 –70% within 6 months and reduce inventory, complexity, improve service,flexibility and quality? The content of the workshop will include:

■ Value stream mapping■ Complexity reduction■ Change over / SMED■ Pull System / kan-ban■ Visual factory■ Defect reduction■ TPM■ Change Management

ABOUT YOUR WORKSHOP FACILITATORS:Dominic King, Lean Six Sigma Leader, Celerant ConsultingDominic became involved in Lean in 1995 and Six Sigma in 1997 andever since, he has been implementing the benefits of bothmethodologies. He gained his experience primarily from the electronicand automotive industries.

Robert Gascoyne, Six Sigma / DFSS Leader, Celerant ConsultingRobert has been designing Lean manufacturing processes since 1990and has led a number of DFSS projects within Celerant Consulting since1998. Principally, Robert has experience within the white goods,automotive and electronics industries.

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Lean and Six Sigma – Leading Lean Organisations

Led By: Serge Le Berre, Managing Director, Kaizen Institute Europe

Many companies are making massive investments in Lean thinking – and inthe tools that underpin it, like Six Sigma. Most are not getting the returnsthey deserve from this investment. Even if terrific initial improvements aremade, the real value of the investment is lost if the organisation fails tounderstand that focussing on tools and systems is never enough. Thisworkshop will help delegates create practical strategies, relevant to theirspecific problems in Lean implementation.

Most delegates will have been frustrated by difficulties in implementing Leanideas and processes – or in transferring them to another plant or division.This workshop will use an anonymised case study process incorporatingdelegates’ queries and experiences. Delegates will benefit from theopportunity to exchange their own experiences and solutions, under theleadership of one of Europe’s foremost Lean practitioners. Specifically, theworkshop will concentrate on underlying topics often missing from Leansyllabuses and which can potentially inhibit the transfer of Lean betweenbusiness plants, divisions, etc:

■ Knowledge and understanding■ Management role■ Organisation■ Support structure■ Leadership and ownership

ABOUT YOUR WORKSHOP FACILITATOR:Serge Le Berre, Managing Director of Kaizen Institute EuropeSerge began his career 30 years ago in the R&D department of the ThomsonGroup. Since then, as vice president of the Valeo Group, he managed jointventures with Japanese companies, including Nippon Denso. Serge beganKaizen consulting over ten years ago and joined Kaizen Institute Europe in1994. Serge considers Six Sigma an integral part of the Lean process and haslead dozens of organisations through the Lean process.

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OFFICIAL ASSOCIATIONS:

The British Quality Foundation is an independent, not-for-profit, membership organisation which exists to promote excellence to all organisations. Whateveryour size, sector or interest, the BQF can help you improve the performance of your organisation. For more information on how to benefit from associationwith the BQF, write to; 32-34 Great Peter Street, London SW1P 2QX, call on; 020 7654 5000 or visit the BQF website; www.quality-foundation.co.uk

The Institute of Operations Management is the professional body for persons involved in operations and production management throughoutthe supply chain of manufacturing and service industries. The Institute provides professional qualifications; conventional and distance learningcourses; training courses on topics including: Lean, Agile, JIT, APS, MRPII, ERP, BPR etc. and a number of publications using different media. Forfurther information contact: The Institute of Operations Management, University of Warwick Science Park, Sir William Lyons Road, Coventry, CV47EZ Phone 02476 692266 Fax 02476 692305, Email: [email protected] Website: www.iomnet.org.uk

The Institute of Quality Assurance (IQA) is the leading professional body for the advancement of quality practices in the UK, it exists to promote and facilitate the use ofquality to benefit public and private organisations. The IQA is in the unique position to deliver high calibre Six Sigma training in the UK from expert instructors from theAmerican Society for Quality. Contact the Institute of Quality Assurance at 12 Grosvenor Crescent, London, SW1X 7EE, tel: +44 (0) 20 7245 6722, fax: +44 (0) 20 7245 6788,email: [email protected]

The Institute of Electrical Engineers. Need to find out the latest news from around the world on manufacturing engineering? Want to network with others working inmanufacturing? Head straight to www.iee.org/pn and follow the links to register with the IEE's new Manufacturing Enterprise Professional Network. Here you'll find: • Globalindustry news • Interactive discussion forums • Access to technical articles • Searchable jobs database • Listings of events and training courses • links to other relevantwebsites. The professional network also offers several specialist 'villages'. The current list includes SMEs, IT in Manufacturing, Mass Customisation, Process Capability,Management of Manufacturing and Agility, with more in development. It's free*. Easy. And specifically designed for manufacturing professionals like you. * Free registrationfor a limited period

GOLD EXHIBITOR:Celerant Consulting enables leading companies to achieve significant increases in quantifiable value. Thecompany provides operational strategy and implementation services and prides itself on being the consultantmost able to help organisations progress rapidly from thinking differently to acting differently. Headquarteredin London, Celerant Consulting has a 15-year track record and an established presence throughout Europe andNorth America. The majority of its clients are the top 1000 companies in the world across Energy, Process,Manufacturing, FMCG, and Infrastructure industries. Celerant Consulting is an affiliate of Novell, Inc.www.celerantconsulting.com

EXHIBITOR:

RECOMMENDED WEBSITE RESOURCE:

FREE DOWNLOAD: Integrating Lean and Six Sigma Case Study andArticle - Executives who develop a working knowledge of Six Sigma and Lean aremuch better prepared to build the right infrastructure and lead theirorganisations to both financial and human success. Learn from this freecase study and article: http://www.iSixSigma.com/IQPC

RATH & STRONGManagement ConsultantsFounded in 1935A Division of Aon Consulting

CONFERENCE SPONSOR:George Group has implemented Value Based Six Sigma on a global scale in both manufacturing and service industry environments. With over 75full-time professionals -- many from top performing companies like General Electric, Allied Signal, Motorola, and Texas Instruments – ourconsultants bring deep expertise in program management, six sigma tools and methodology, and operational best practices. We provide a value-based approach to project prioritization that bridges strategic and operational agendas. Our broad-based curriculum includes Lean Six Sigma, Design for Six Sigma, and Transactional Six Sigma, all available in multiple languages. We

also provide an integrated suite of web-based software tools that enhance training and help leaders manage the entire Six Sigma program down to the project level. GeorgeGroup can provide the necessary on-site consultation and support for program design, coaching developing Black Belts, and assistance with complex or urgent business issues.George Group's client list includes many well-known companies including ITT Industries, General Electric, Caterpillar, Honeywell, Milacron, Colgate-Palmolive, Ingersoll-Rand,DuPont-Merck, Flextronics International, Starwood Hotel and Resorts, and others. Call us at 800-777-8066 or visit our web site at www.georgegroup.com

EXHIBITOR:Continuous Innovation Culture helps companies to increasethe reliability and predictability of delivery of financialbenefits through a systematic approach to six sigma. Ourintegrated Six Sigma (iSS) software and service offerings canenable your teams of Blackbelts and Greenbelts teams tooperate at new levels of efficiency and effectiveness. This could be the best $500 that you will ever invest in each ofyour six sigma practitioners.

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P A Y M E N T M E T H O D S

P A Y M E N T T E R M S

CANCELLATIONS AND SUBSTITUTIONS -You may make substitutions at any time. Pleasenotify us as soon as possible. All cancellations willcarry a 10% administration fee. Please confirmyour cancellation in writing. Regrettably, no refundcan be made for cancellations received less than10 working days prior to the conference date. Thiswill also apply to delegates who are unable toattend on the day.YOUR DETAILS - Please contact our DatabaseManager (tel: +44 (0)207 368 9300) and informthem of any incorrect details which will beamended accordingly.

SPEAKER CHANGES - Occasionally it isnecessary for reasons beyond our control to alterthe contents and timing of the programme or theidentity of the speakersDATA PROTECTION - Personal data is gatheredin accordance with the Data Protection Act 1998.Your details may be passed to other companieswho wish to communicate with you offers relatedto your business activities. If you do not wish toreceive these offers, please tick the box below.

■■ Please do not pass my information to anythird party

4 W AY S T O R E G I S T E R

VENUE: The Café Royal, 68 Regent Street W1B 5EL LondonTelephone: +44 (0) 20 7437 9090

ACCOMMODATION: Hotel accommodation and travel costs are notincluded in the registration fee. However, reduced rate rooms areavailable at The Berners, Tel: +44 (0) 020 7666 2000 or The Clifton FordHotel, Tel: +44 (0) 20 7486 6600

Please always quote the booking reference Ref GA ONE.My registration code is

DELEGATE 1

Mr ■■ Mrs ■■ Miss ■■ Ms ■■ Dr ■■ Other ■■

Name Position

email

■■ Yes I would like to receive information about products and services via email

Organisation

Nature of business

Address

Postcode Country

Telephone Fax

Dept. Head Title

Name of person completing form if different from delegate:

D E L E G A T E D E T A I L S

P h o n eFreephone: 0800 652 2363

or +44 (0)20 7368 9300

F a xyour booking form

+44 (0)20 7368 9301

P o s tyour booking form to IQPC Ltd.

Anchor House, 15-19 Britten Street,London, SW3 3QL

O n l i n [email protected]

email: www.iqpc.co.uk/1830a

Integrating Lean & Six SigmaConference: 23rd & 24th July 2002 • Interactive Workshops: • 22nd & 25th July 2002 • Venue: The Café Royal, London

TEAM DISCOUNTS: IQPC recognises the value of learning in teams.Groups of 3 or more booking at the same time from the same companyreceive a 10% discount. 5 or more receive a 15% discount. 7 receive a20% discount. Only one discount available per person.

Con

fere

nce

No:

GB

1830

B

No. of employees: 1-19 ■■ 20-49 ■■ 50-99 ■■ 100-199 ■■ 200-499 ■■ 500-999 ■■ 1,000+ ■■

Please indicate if you have already registered by phone ■■ fax ■■ Email ■■ Web ■■

Please note: if you have not received an acknowledgement before the conference, please callus to confirm your booking.

SignatureI agree to IQPC’s payment terms

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ce

use

only

Please do not remove this label even if it is not addressed to you

Please complete in BLOCK CAPITALS as information is used to produce delegate badges.

C O N F E R E N C E P R I C E S

CD ROM AND CONFERENCE DOCUMENTATION

Please photocopy for each additional delegate

■■ Conference only £1199 + VAT (total = £1408.83)

■■ Conference + one full day of workshops £1898 + VAT (total = £2230.15)

■■ Conference + two full days of workshops £2338 + VAT (total = £2747.15)

■■ One full day of workshops only £699 +VAT (total = £821.33)

■■ One workshop only £399 + VAT (total = £468.83)

Please indicate which workshop(s) you wish to attend:

A ■■ B ■■ C ■■ D ■■ E ■■ F ■■

■■ Slides and Audio on CD-Rom £699 + VAT = £821.33■■ Slides only on CD-Rom £499 + VAT = £586.33■■ Conference Documentation Hardcopy £299 VAT EXEMPTPLUS P&P Europe £10 ROW £20

© IQPC Ltd. 2002 VAT registration no. 706943326

IQPC’s Knowledge Bank offers an extensive range of archivedinformation on hundreds of conferences available on CD-ROM andhard copy documentation too. Just some of the areas we featureinclude:✔ Human Resources ✔ Pharmaceuticals✔ E-Commerce ✔ Transport✔ Business Strategy ✔ Law✔ Performance Management ✔ MarketingClick on our website for more details: www.iqpc.co.uk

Or simply call Knowledge Bank for more information on +44 (0)20 7368 9300, fax +44 (0)20 7368 9301 or email,[email protected], www.iqpcknowledgebank.com

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Documents

lean+sigma