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Learn How to CarePlus a lot more
Get a big bite of the apple
2021 Pre-AEP MGA WebinarAugust 5 2020
2
About CarePlus
We are a Florida-based company specializing in Medicare helping members since 2000 with their health care needs
Accreditationbull Accredited by the Accreditation Association for
Ambulatory Health Care Inc (AAAHC)bull Partner with the Florida Department of
Children and FamiliesAccess Florida Community Network as Assisted Service Site
Statewide Coveragebull Providing Medicare HMO benefit plans in
several counties throughout the State of Florida Miami-Dade Broward Palm Beach Hillsborough Pinellas Pasco Polk Brevard Indian River Orange Osceola Seminole Lake Marion Sumter Duval Clay and Volusia
bull More than 164000 Medicare Advantage plan members
About CarePlus
3
CarePlus Health Plans
A 360deg Approach to Health CareAt CarePlus we focus on interconnecting the physical mental and emotional
elements of our members to help them maintain their health
The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov
Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next
5 stars = Excellent
4 stars = Above Average
3 stars = Average
2 stars = Below Average
1 star = Poor
For 2020 CarePlus was awarded an overall Star Rating of
5 Star Rating
2020 CMS Star Rating
2021 Star Rating Pending
2020 CMS Star Rating
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
2
About CarePlus
We are a Florida-based company specializing in Medicare helping members since 2000 with their health care needs
Accreditationbull Accredited by the Accreditation Association for
Ambulatory Health Care Inc (AAAHC)bull Partner with the Florida Department of
Children and FamiliesAccess Florida Community Network as Assisted Service Site
Statewide Coveragebull Providing Medicare HMO benefit plans in
several counties throughout the State of Florida Miami-Dade Broward Palm Beach Hillsborough Pinellas Pasco Polk Brevard Indian River Orange Osceola Seminole Lake Marion Sumter Duval Clay and Volusia
bull More than 164000 Medicare Advantage plan members
About CarePlus
3
CarePlus Health Plans
A 360deg Approach to Health CareAt CarePlus we focus on interconnecting the physical mental and emotional
elements of our members to help them maintain their health
The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov
Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next
5 stars = Excellent
4 stars = Above Average
3 stars = Average
2 stars = Below Average
1 star = Poor
For 2020 CarePlus was awarded an overall Star Rating of
5 Star Rating
2020 CMS Star Rating
2021 Star Rating Pending
2020 CMS Star Rating
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
3
CarePlus Health Plans
A 360deg Approach to Health CareAt CarePlus we focus on interconnecting the physical mental and emotional
elements of our members to help them maintain their health
The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov
Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next
5 stars = Excellent
4 stars = Above Average
3 stars = Average
2 stars = Below Average
1 star = Poor
For 2020 CarePlus was awarded an overall Star Rating of
5 Star Rating
2020 CMS Star Rating
2021 Star Rating Pending
2020 CMS Star Rating
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
A 360deg Approach to Health CareAt CarePlus we focus on interconnecting the physical mental and emotional
elements of our members to help them maintain their health
The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov
Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next
5 stars = Excellent
4 stars = Above Average
3 stars = Average
2 stars = Below Average
1 star = Poor
For 2020 CarePlus was awarded an overall Star Rating of
5 Star Rating
2020 CMS Star Rating
2021 Star Rating Pending
2020 CMS Star Rating
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov
Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next
5 stars = Excellent
4 stars = Above Average
3 stars = Average
2 stars = Below Average
1 star = Poor
For 2020 CarePlus was awarded an overall Star Rating of
5 Star Rating
2020 CMS Star Rating
2021 Star Rating Pending
2020 CMS Star Rating
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
2021 CarePlus TrainingHumana MarketPOINT University
Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application
The CarePlus Appointment will be added once an agent meets the following
bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
CarePlus has made it easier for you to order your enrollment materials visit use at
wwwcarepluskitscom
Agents must complete the 2021 Humana Medicare training course
If the agent encounters an error message when logging in please refer them to Agent Support Unit
Note Agencies should enter their SAN and click on LOGIN
CarePlus Enrollment Materials Ordering Site
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories
Any suggestions about the site email
CPMarketingcareplus-hpcom
CarePlus Enrollment Materials - Ordering Site
The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Dynamic Kit Ordering
Step 1Required Items
bull Required items are pre-selected and locked in
Items offered may vary slightly from what is shown
10
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Dynamic Kit Ordering
Step 2Summary of Benefits
bull Pick your Summary of Benefitsbull Pick just one or all of them for
the market yoursquore ordering forbull Summary of Benefits for all plans
in each market are available to add
bull Must select ldquoAddrdquo to include in your kit
Items offered may vary slightly from what is shown
11
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Dynamic Kit Ordering
Step 3Optional Inserts
bull Pick what you need to makeyour kit work for you
bull These items are not required in the kits but if you need them ADD them
bull Must select ldquoAddrdquo to include inyour kit
Items offered may vary slightly from what is shown
12
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
English Sales Presentation2020 Sales Presentation Video - English
Spanish Sales Presentation2020 Sales Presentation Video - Spanish
Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations
CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
14 For internal use only and is not available for distribution to prospects or members
bull You may call the ACCESS[direct] line at
bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)
bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems
bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided
ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
15
Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Enrollment Hub ndash Vantage or Download Application
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
17
Telephone Sales Presentation ndash Enrollment via FastApp
bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation
-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)
bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal
(wwwhumanacom) Vantage and use FastApp
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
18
Submit application through FastApp with IVR signature
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
19
Submit application through FastApp with IVR signature
Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
20
Submit application through FastApp with IVR signature
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
21
IVR signature
Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
22
Submit application through FastApp with IVR signature
bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)
DO NOT COPY SOArsquos They have individual bar codes
Paper Application and SOA Submission
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
24
Event Request Form
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Agent Certification Appointment and Licensing Report(EP3)
Columns F through M indicate certification status for plan year 2020 amp 2021
Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
Detailed Submitted Applications Report(EP7)
Column C indicates the Market Area
Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
27
bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom
Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires
Important Contacts ndash Agents
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
28
Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632
CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)
Important Contacts ndash Member
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
29
CarePlus Sales Team
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook
30
Thank you
Upcoming 2021 Pre-AEP Webinars
Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook