Learner portfolio developing own interpersonal skills

NOCN Level 2 Diploma in Progression-Unit Title: Developing own Interpersonal Skills

Learner Assessment Log Name:

Unit Title Developing own Interpersonal Skills

Level Two

Credit Value 3

Due Date for submission

Please send this to your Tutor after you have completed the course

The evidence in this portfolio is authenticated as the unaided work of the learner

Name (print) Signature Date

Learner

Assessor

Internal Moderator (if sampled)

External Moderator (if sampled)


2

Learner Name

Learning Outcomes Assessment Criteria Evidence

Provided

Portfolio

Reference

(evidence

page number)

Date

completed

1. Be aware of personal

skills and their use

1.1 Describe own strengths and show

how these skills could be

transferred to other roles

2. Display awareness of

the need for time

management

2.1 Describe ways of improving own

time management

3. Show understanding

of personal need to

manage stress

3.1 Describe own strategies for

managing stress

4. Understand the

difference between

constructive and

destructive criticism

4.1 Describe real situations which

illustrate and show use of

appropriate criticism

5. Be aware of confident

behaviour in

themselves and others

5.1 Describe real situations which

illustrate confident behaviour

6. Be aware of body

language and

6.1 Describe the application of body

language in real situations


3

understand its

application

7. Know the difference

between aggressive,

passive and assertive

behaviour

7.1 Describe how s/he can respond

appropriately to aggressive,

passive and assertive behaviour

3. Tutor to complete Tutors name (in capitals):

Learning outcome achieved:

Yes/No?

Tutors signature:

Pass Date:

Required to re-submit assessment IV’s signature (if sampled)

Required to submit a supplementary

test

Date:

Course Planner

Record all the hours that you spend studying this course here.

Include information about the month you started the course etc

Learner Name

Learner Enrollment Number

Schedule of Work/Course Planner 2011/2012.2013/2014/2015

No. of weeks


4

Month

Unit Developing own Interpersonal Skills

What you will learn

Please refer to the information on page 2-3

Planning your exercises and activities

Study activities could include:

Minimum of 24 hours required to complete this

course. Record what you did, the date study

skills were completed and how long you spent √ Study activities

Studying course material

Attending tutorials

Reading

Literature searches

Completing exercises and questions

Completing assessments

Completing your personal learning

contract

Completing your learning styles

questionnaire

Study Skill Time Spent Date

Completed

Total Hours Spent Engaged in Study Skills

Cut-of date for submission of assessments and

home study exercises to complete the course

For each module you complete it should take you between 4 and 6

weeks (please refer to your Learner Portfolio and online course material

https://eshu.myicourse.com/user/login for more details

https://eshu.myicourse.com/user/login


5

Please note: It is important that you complete all of your assignments in order to successfully complete this Unit and be

awarded the associated credits. If you are having problems completing your assignment on time then please talk to your

Tutor by emailing [email protected] or telephone Paula on 020 7738 9261

Signature (s)

Learner Name

Learners

signature

Tutors name

Tutors signature

IV’s name

IV’s signature

Lesson Plan 1

mailto:[email protected]


6


Learning Outcome No. 1: Be aware of personal skills and their use

Assessment Criteria 1.1 Describe his/her own strengths and show how these skills could be transferred to

other roles

Number of hours/days to complete 4 hours

Date for submission of assessment One week after course start date

Resources Internet access, pen

Aim of Lesson To develop an awareness of own personal skills and their use

Objectives Complete self awareness questionnaire

Time Lesson content Delivery methods Assessment

method

Resources

Tutor

activity

Learner activity

15 minutes 1. Introduction to

module

2. Theory of

Interpersonal

Skills

N/A Log onto


to complete this part of the course

N/A Internet

access

Read article

on ‘Good

Interpersonal

skills’ online

PDF handout

of online

course

60 minutes 3. Complete ‘Self

awareness’

questionnaire

4. Write a 250

N/A Log onto



Write your summary of the sheet

provided on page 12

Send

completed

questionnaire

and written

summary to

Tutor with

your

Internet

access

Pen

Learner

Portfolio

PDF handout




7

word summary

about how

these skills

could be used

in other roles

Assessment

Sheet

of online

course


8

LEARNING OUTCOME 1: Be aware of personal skills and their use

Introduction

Please log onto to https://eshu.myicourse.com/user/login to complete this section of the course.

ASSESSMENT CRITERIA 1.1: COMPLETE THIS ACTIVITY FOR ASSESSMENT

Please log onto to https://eshu.myicourse.com/user/login to complete this section of the course. Once you

have logged in go to ‘My Enrolled courses’ and click on Learning Outcome 1 in the course ‘Developing own

interpersonal skills’ and follow the instructions. Once you have done this you will find a link to a self awareness

questionnaire which opens in another window.

Please also take a look at the PDF handout of the course which can be found in this Learner Portfolio




9

LEARNING ACTIVITY OR ASSESSMENT EXERCISE: LEARNER TO COMPLETE

Exercise One

Describe your current skills, abilities, experience, knowledge and personal qualities

Skills My skills are: This is how I achieved these skills

Abilities This is what I can do This is how I learnt to do these things


10

Experience My experience is: This is how I gained my experience

Knowledge I know: This is how I acquire this knowledge

Personal qualities These are my personal qualities: This is how I currently use these qualities in my

daily life:


11


12

REFLECTIVE ACTIVITY A: COMPLETE THIS ACTIVITY TO REFLECT ON YOUR OWN LEARNING Learners Name


Learning outcome number 1

Assessment Criteria Number 1.1

Task (250 word summary)

Question: How do you think your

personal skills could be used in other

roles? For example, your role as a

Parent, a student, at work etc.

Choose one role to write about


Yes/No

Tutor signature

Date

ASSESSMENT FEEDBACK SHEET: SEND TO TUTOR TO COMPLETE

Learners Name


13


Learning outcome number

Learning Outcome: Title of activity Assessment Criteria Number Assessor Feedback/action points

Complete self awareness

questionnaire

Write a summary of how your personal

skills could be used in other roles

1.1

1.1

Learner comments on assessment


14

Learning outcome achieved: Yes/No

Tutor signature

Date


15

Lesson Plan 2


Learning Outcome No. 2 Display awareness of the need for time management

Assessment Criteria 2.1

Number of hours/days to complete 6 hours (One day)

Date for submission of assessment Two weeks after course start date

Resources Internet access, pen and paper

Aim of Lesson To assess how you currently manage your time

Objectives Understand how you manage your time

Develop a time management chart

Identify ways to improve your time management


method

Resources

Tutor

activity

Learner activity

60 minutes 1. Read article

on the

importance of

time

management

2. Write summary

of what you

have learnt

after reading

N/A Log onto



You will find the REFLECTIVE ACTIVITY

sheet on page 15

N/A Internet

access

PDF

handout of

online

course



16

this article

60 minutes Watch video on the

importance of

managing time and

answer questions

online

N/A Log onto



Internet

access

Pen

Paper

PDF

handout of

online

course

120 minutes Introduction to

transactional Analysis

and time

management

N/A Log onto



Internet

access

Pen

Paper

Literature

search

PDF

handout of

online

course

120 minutes Creating a time

management chart

Improving your time

N/A Log onto



Internet

access

Pen

Paper





17

management chart

PDF

handout of

online

course


18

LEARNING OUTCOME 2: Display awareness of the need for time management

Time Management

Please log onto to https://eshu.myicourse.com/user/login to complete this section of the course and access

the article on time management

Please also take a look at the PDF handout of this online course which can be found in this Learner Portfolio



19

REFLECTIVE ACTIVITY A: COMPLETE THIS ACTIVITY TO REFLECT ON YOUR OWN LEARNING Learners Name





1. Why is it important to manage your time well?

2. Describe two ways in which you currently mange your time well


Yes/No

Tutor signature


20

Date


21


Introduction to Transactional Analysis and Time Structuring

Please log onto to https://eshu.myicourse.com/user/login to complete this section of the course.



22


How to create a Time Management Chart

Learner Activity:

1. Make a 'time structuring pie chart'. To do this draw a circle and then create sizes of segments based on how much

time you spend In the activities listed below

2. After you have drawn your first pie chart decide how you would like to change it. For example, would you like to

spend more or less time in activities etc

WITHDRAWAL

RITUALS

PASTIMES

ACTIVITIES GAMES

INTIMACY


23

Learners Name



24




Write a 150 word summary about

how you would lie to improve

your time structuring chart.

How to improve your time management chart


Yes/No

Tutor signature

Date

ASSESSMENT FEEDBACK SHEET: SEND TO TUTOR TO COMPLETE

Learners Name




25


Created a time structuring chart

Identified how to improve the way you

structure time

2.1

2.1



26


Tutor signature

Date


27

Lesson Plan 3 & 4


Learning Outcome No. 3: Show understanding of personal need to manage stress

4: Understand the difference between constructive and destructive criticism

Assessment Criteria 3.1: Describe own strategies for managing stress

4.1: Describe real situations which illustrate and show use of appropriate criticism

Number of hours/days to

complete

6 hours

Date for submission of

assessment

Three weeks after course start date

Resources Learner Portfolio; work environment

Aim of Lesson To describe ways of managing stress

To recognise and respond appropriately to criticism

Objectives Identify the signs and symptoms of stress

Develop own strategy for managing stress

Demonstrate your understanding of the distinction between constructive and

destructive criticism


method

Resources

Tutor activity Learner activity


28

LEARNING OUTCOME 3: Show understanding of personal need to manage stress

The Signs and Symptoms of Stress


the article on the signs and symptoms of stress

120 minutes Stress: Signs

and Symptoms

Presentation

Article on

stress: signs

and symptoms

Log onto



Read article

about the

signs and

symptoms of

stress

Video

60 minutes Develop own

strategy for

managing

stress

N/A Log onto



Complete SWOT analysis in Learner

Portfolio on page 30-31

Completed

stress SWOT

analysis

Online

College

Learner

Portfolio

60 minutes Criticism:

destructive

and

constructive

Presentation Log onto



Complete

online course

Online

College

120 minutes Work based

task on

managing

recognising

the impact of

constructive

and

destructive

criticism

Presentation re

work based

assessment

task

Choose one interaction at work to

monitor as part of this assignment and

answer questions on page 34

Complete

work based

task to

complete

assessment

Working

environment






29

Assessment Criteria 3.1: Describe own strategies for managing stress

The online article regarding the signs and symptoms of stress highlights the need to:-

acknowledge that you can experience stress

recognize the symptoms of stress,

create a strategy to manage stress more effectively and,

develop specific stress relief techniques.

Use the table on page 30 to complete your own stress SWOT analysis.

SWOT is an acronym and stands for:

S=Strengths-what makes you a strong person, what helps you reduce stress levels?

W=Weaknesses-what behaviour, thinking etc increases the likelihood that you will experience stress?

O=Opportunities- what can you do to reduce your stress levels? Can you ask for more help from others, can

you drop a few tasks that you have on your list of things to do etc?

T=Threats-even when we put clear plans in place to reduce stress certain events in our life may threaten our

ability to maintain our stress reduction plan. You may say to yourself ‘I don’t believe that change is possible’ or

you are worried that a change in your routine may affect other things. Threats are t be acknowledge and

managed to enable you to maintain your stress management plan.

When you have completed this stress SWOT analysis answer the questions on page 31.

Assessment criteria 3.1: Develop a strategy to manage own stress

Personal SWOT Analysis

Strengths Weaknesses

For example: I always allocate time to complete my

studies

For example: I am not very self disciplined and can put

things off until tomorrow


30

Opportunities Threats

For example: I can ask a friend for support to study

more effectively

For example: I might talk myself out of completed

study tasks

Assessment Criteria 3.1: Answer these questions about your Stress SWOT Analysis Learners Name




Question(s):

1. What two things can you do to develop more ways to combat stress?


31

2. Why is it important to improve the weaknesses that you have identified?

3. Describe two ways in which these weaknesses might be improved?

4. Complete this statement: Monitoring my stress management plan is important

because…..


32


Yes/No

Tutor signature

Date


33

Learning Outcome 4: Understand the difference between constructive and destructive criticism

Assessment Criteria 4.1: Describe real situations which illustrate and show use of appropriate criticism

1. Constructive and destructive criticism


the article on constructive and destructive criticism.



34

2. Instructions for Work Based Learning Task

Follow these simple instructions to complete your work based learning task.

In this task you need to describe situations that you encounter at work which involve people (or yourself)

engaged in constructive or destructive criticism.

Use the grid below to record what you saw, how it made you feel and what it made you think about the person

using constructive or destructive criticism.

Assessment Criteria 3.1: Answer these questions about your Stress SWOT Analysis Learners Name




Constructive Criticism Destructive criticism

What I saw What I felt What I thought What I saw What I felt What I thought


Yes/No

Tutor signature


35

Date

You will be asked to discuss your responses to this work based learning task in class


36

ASSESSMENT FEEDBACK SHEET: TUTOR TO COMPLETE Learners Name


Learning outcome number 3 & 4


Completed stress management SWOT

analysis

Completed and recorded work based

activity regarding recognising

constructive and destructive criticism

3.1

4.1



37


Tutor signature

Date


38

Lesson Plan 5 & 6


Learning Outcome No. 5 : Be aware of confident behaviour in themselves and others

6: Be aware of body language and understand its application

Assessment Criteria 5.1 Describe real situations which illustrate confident behaviour

6.1 Describe the application of body language in real situations

Number of hours/days to complete 5 hours

Date for submission of assessment Four weeks after course start date


Aim of Lesson To develop an awareness of confident behaviour in self and others

To demonstrate an understanding of the use of body language in real

situations

Objectives Carry out a work based task to identify confident behaviour in self and

others

Demonstrate an understanding of body language and its use in real

situations


method

Resources



39

Assessment Criteria 5.1 and 6.1

This work based learning task will be explained in-class

Record outcome of work based tasks in your Learning Journal

Learning Journal template Learners Name


learning activity

on confident

behaviour- Part

One

N/A Monitor confident

behaviour in self

and others.

Describe what

features distinguish

confident

behaviour from

aggressive

behaviour and

record in your

Learning Journal

Work based

assessment task

Work

environment

Note book

Learning

Journal

20 minutes Presentation Presentation Attend class In -class Learner Portfolio

60 minutes Role play use of

body language

Group activity Participate in

group activity

In class Learner Portfolio


learning task on

body language-

Part Two

Work based task Carry out work

based learningtask.

Record details in

your Learning

Journal

Work environment Learner Portfolio

Learning

Journal


40

Learning Outcome Number 5


Date:

Title of Lesson/Study Session: Work based learning task-Describe real situations that illustrate confident behaviour

Key experiences:

What I felt:

What I was thinking:

What I will do differently next time so that this does not affect my learning:

Additional comments?

Learning Journal template

Learners Name

Learning Outcome Number 6


Date:

Title of Lesson/Study Session: Work based learning task-Describe the application of body language in real situations

Key experiences:


41

What I felt:

What I was thinking:

What I will do differently next time so that this does not affect my learning:

Additional comments?


42

ASSESSMENT FEEDBACK SHEET: TUTOR TO COMPLETE

Learners Name


Learning outcome number 5 & 6


Work based learning task: Distinguish

between confident and aggressive

behaviour (recorded in Learning

Journal)

Work based learning task: Monitor the

use of body language in a real

situation (recorded in Learning Journal)

5.1

6.1



43


Tutor signature

Date


44

Quiz: Put a √ against the question that relates to you and your experience in life

Lesson Plan 7


Learning Outcome No. 7: Know the difference between aggressive, passive and assertive behaviour

Assessment Criteria 7.1 Describe how s/he can respond appropriately to aggressive, passive and

assertive behaviour

Number of hours/days to complete 6 hours (One day)

Date for submission of assessment Four weeks after course start date


Aim of Lesson Identify differences between aggressive and non-aggressive behaviour

Objectives Complete quiz questions on what constitutes aggressive and non-

aggressive behaviour


method

Resources


30 minutes Complete quiz Mark quiz Complete quiz Completed quiz Learner Portfolio

60 minutes Individual Tutorials:

Complete and

submit learner

portfolio

Mark Learner

Portfolio

Complete all

sections of

portfolio

N/A Learner Portfolio


45

√ Questions

I get angry when people do not listen to me

I get angry when people do not listen to me and I withdraw from them

When I want something I take it. Well, no-one else is using it…

I tend to think that when others are talking and laughing they are talking and laughing at me

I don’t understand why people get so angry with me

I can’t always keep things in perspective

I tend not to consider the feelings of others when I am about to do something that I know will affect

other people

If someone is rude to me I ignore them

If someone is rude to me I confront them

I like being a part of a large group

I like engaging in group activities

I like spending time on my own

If I have a conflict with someone I tend to try and solve the problem rather than ignoring it

I have a number of people in my life who are great friends

I surround myself with other people but only have a few good friends

I feel confident in all of my abilities

I feel confident in some of my abilities

I often doubt my abilities

I often doubt my abilities but still seem to get things done


46

ASSESSMENT FEEDBACK SHEET: TUTOR TO COMPLETE

Learners Name




Completed quiz

7.1



47


Tutor signature

Date

LEARNER TO COMPLETE AND RETURN TO TUTOR

Checklist of evidence required to complete this Unit No. Assessment

Criteria No.

Evidence required √


48

1 1.1 Completed reflective exercise on page 12

2 2.1 Completed activities on 19,23 & 24

3 3.1 Completed activities on 30 & 31

4 4.1 Completed activity on page 34

5 5.1 Recorded and filed learning Journal entries (page 40)

6 6.1 Recorded and filed learning Journal entries (page 40)

7 7.1 Completed quiz on page 44

Learners name and Signature

Tutors Name and Signature

LEARNER TO COMPLETE AND RETURN TO TUTOR

NOCN

Declaration of authenticity

Learners end of course declaration


49

Please read and sign the following √

The work that I have submitted to complete this diploma is my own

The total number of hours that I have put into the study activities, classroom activities and home study are

Minimum of 24 hours Please include in your hours time spent studying course materials, attending tutorials etc

Signature (s)

Learner Name

Learners signature

Date

Documents

Learner portfolio developing own interpersonal skills