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Commissioning and delivery Contracts won on competition that included price & performance levels. Service fee element of Work Choice resulted in greater staffing investment & lower caseloads. Some issues with overall financial viability. Meeting performance standards challenging. Tension between service requirements & flexibility. Performance management focused on outcomes. External quality inspection regime discontinued.
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Learning from Work Choice and the Work
Programme.
Sarah Foster, Senior Researcher, Inclusion
Commissioning and the market Reduction in overall provider numbers. Reduction in local authority involvement. Some barriers to market entry. Additional market exits & limited supply chain
entry. Majority delivering pan-disability. Very limited use of specialist call-off providers. Similar finding in the Work Programme
evaluation.
Commissioning and delivery Contracts won on competition that included price
& performance levels. Service fee element of Work Choice resulted in
greater staffing investment & lower caseloads. Some issues with overall financial viability. Meeting performance standards challenging. Tension between service requirements &
flexibility. Performance management focused on outcomes. External quality inspection regime discontinued.
How should provision be commissioned?
.
Discussion questions
Discussion questions1. How should DWP commission the
provision of disability employment support to ensure the appropriate use of specialist providers?
2. How could DWP commissioning of disability employment support be linked with local health and social care commissioning in this area?
Discussion questions3. What are appropriate outcomes and
service standards for specialist disability employment support? (Including what are appropriate measures for disabled people who don’t achieve job outcomes?)
4. What would an efficient and effective quality monitoring system for disability employment support look like?
