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Learning Objectives
• Educate guests on the hair styling domain and its associated products
• Use the appropriate tools and service behaviors to discover guests’ hair styling needs
• Use the appropriate tools and service behaviors to provide appropriate solutions for guests’ hair styling needs
• Effectively perform the Signature Hair Styling Rituals and the complete Hair Care Experience
1
Hair Styling System
2 3
Smooth Frizz
Create Volume
Define Curl
Style—Create Hold
Finish—Create Texture
Finish—Add Shine
Finish—Hold with Hair Spray
Hair CareConsultation Tool
Solutions Formula
“Because (challenge or need)
I recommend (appropriate system)
Which will (results).”
Signature Hair Styling Rituals
The Gloss
The Puff
The Lift The Tousle
The Twist
KnowledgeCheck
Action Plan
Product Homeplay