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Learning & Development Conference June 2011
Jan Oestreich and Vicki Adams
Learning Objec-ves
• IdenAfy communicaAon skills that enhance your effecAveness.
• Examine personal preferences along Thiagi’s 6 dimensions/tensions of facilitaAon.
• PracAce some new facilitaAon techniques.
• Reflect on how you will culAvate your personal facilitaAon style.
Characteris-cs of Awesome Facilitators
Co-‐constructed Stories Tell a story about an AWESOME facilitator.
Each person adds one sentence highlighAng a characterisAc or skill of the facilitator. BEGINNING: the story starts just before the parAcipants arrive
MIDDLE: what happens during the workshop END: the workshop concludes
RECORDER: list all of the characterisAcs, skills, tricks that are menAoned in the story.
Communica-on Skills for Effec-ve Facilita-on
SHELL
A LITTLE WHILE
DOG GOOD VACATION
CAMPING TRIP
Communica-on Rules for Facilitators
Create a list of communica0on rules (or sugges0ons) for facilitators
Thiagi’s 6 Dimensions of Facilita-on
Pace
Focus
Control Concern
InteracAon
Tightest Loosest
Structure
How rigidly or flexibly should the small-‐group acAvity be
implemented?
Fastest Slowest
Pace
How rapidly or leisurely should the small-‐group acAvity be
implemented?
Most
CooperaAve
Most
CompeAAve
InteracAon
How do group members relate to each other?
Process Results
Focus
Which is more important, a posiAve procedure or efficient
results?
Individual Group
Concern
Are we most concerned about individual or group needs?
Most
Internal
Most
External
Control
Where should group members look for direcAon and validaAon?
Fishbowl/Demo
• According to the NaAonal Training Laboratory, research shows the following average reten%on rates for different training methods:
→ 5% Lecture → 10% Reading → 20% Audio-‐Visual → 30% DemonstraAon → 50% Discussion Group → 75% PracAce by Doing → 90% Teaching Others
Facilita-ng Tips and Prac-ce 4 ways to look at facilitaAon
Group 1
Graphically represent at least 4 characterisAcs of great AWESOME facilitators.
Group 3
Physically represent Thiagi’s Dimensions/tensions for great AWESOME facilitators.
Group 4
In song or poem represent Aps for great AWESOME communicaAon.
Group 2
Wrifen or verbally idenAfy the top 5 Aps to becoming great AWESOME facilitators.
Phyllis Tater, Facilitator
Extraordinaire
Phyllis has eyes (for vision)
She has ears (for listening)
Is comforAng (who doesn’t love mashed
potatoes) When steering the boat with the oars, provides guidance to those around her.