Lecture Notes in Computer Science Edited by G. Goos, J. Hartmanis, and J. van Leeuwen

2456

Springer Berlin Heidelberg New York Barcelona Hong Kong London Milan Paris Tokyo

Roland Traunmiiller Klaus Lenk (Eds.)

Electronic Government

First International Conference, EGOV 2002 Aix-en-Provence, France, September 2-6, 2002 Proceedings

Springer

Series Editors

Gerhard Goos, Karlsruhe University, Germany Juris Hartmanis, Cornell University, NY, USA Jan van Leeuwen, Utrecht University, The Netherlands

Volume Editors

Roland Traunmiiller University of Linz, Institute of Applied Computer Science Altenbergerstr. 69, 4040 Linz, Austria E-mail: traunm@ifs.uni-linz.ac.at

Klaus Lenk University of Oldenburg, Lehrstuhl fUr Verwaltungsinformatik 26111 Oldenburg, Germany E-mail: lenk@uni-oldenburg.de

Cataloging-in-Publication Data applied for

Die Deutsche Bibliothek - CIP-Einheitsaufnahme

Electronic government: prst international conference; proceedings / EGOVS 2002, Aix-en-Provence, France, September 2 - 6, 2002. Roland Traunmiiller; Klaus Lenk (ed.). - Berlin; Heidelberg; New York ; Barcelona; Hong Kong; London; Milan; Paris; Tokyo: Springer, 2002

(Lecture notes in computer science; Vol. 2456) ISBN 3-540-44121-2

CR Subject Classipcation (1998): KA, K.6.5, K.5, K.3, C.2, H.5, HA

ISSN 0302-9743 ISBN 3-540-44121-2 Springer-Verlag Berlin Heidelberg New York

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Preface

In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor­tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.

The number of subject matters covered by the EGOV 2002 conference pro­ceedings is best illustrated by listing some of them:

- Communication with citizens over the Net: One-Stop-Government, Single­Window-Access, and Seamless Government;

- Frameworks and guidelines for E-Government; - International and regional projects, case studies, and international compar-

isons; Strategies, implementation policies, and best practice; Redesigning cooperation within and between agencies; Sustaining business processes, collaborative activities, legal interpretation, and administrative decision making;

- E-Democracy strategies, citizen participation in public affairs, and demo­cratic deliberation;

- Technical implementation aspects (standards for information interchange and processes, digital signatures, platforms, security concepts, and provi­sions);

- Novel organizational answers and new forms of networks: adhoc cooperation and coalition between public agencies and public-private partnerships;

- Changing legal frameworks, and legal and social implications of new infras­tructures and applications;

- Teaching of E-Government.

Many people cooperated over a long period of time to shape the conference and to prepare the program and the proceedings. Our thanks go to the members of the Program Committee (listed below) and to Gabriela Wagner, who heads the DEXA organization. The editors are particularly grateful to Ute Holler for her exceedingly engaged assistance in coordinating the preparation of the program and of the proceedings.

September 2002 Roland Traunmiiller Klaus Lenk

Program Committee

General Chair

Roland Traunmiiller, University of Linz, Austria Klaus Lenk, University of Oldenburg, Germany

Program Committee

Kim Viborg Andersen, Copenhagen Business School, Denmark Chris Bellamy, Nottingham Trent University, UK Trevor Bench-Capon, University of Liverpool, UK Daniele Bourcier, University of Paris 10, France Jean-Loup Chappelet, IDHEAP Lausanne, Switzerland Wichian Chutimaskul, King Mongkut's University of Technology Thonburi, Thailand Nicolae Costake, Bucharest, Romania Arthur Csetenyi, Budapest Univ. of Economic Sciences, Hungary Christian S. Friis, Roskilde University, Denmark Fernando Galindo, Universidad de Zaragoza, Spain Michael Gisler, Bundesamt fUr Informatik und Telekommunikation (BIT), Switzerland Dimitris Gouscos, eGovLab, University of Athens, Greece Ake Gronlund, Umea University, Sweden Michel Klein, HEC Graduate School of Management, France Sayeed Klewitz-Hommelsen, Fachhochschule Bonn-Rhein-Sieg, Germany Friedrich Lachmayer, Repu blik Osterreich BKA -Verfassungsdienst, Austria Philippe Laluyaux, Clip Card, France Alan Lovell, UK Ann Macintosh, Napier University, Edinburgh, UK Gregoris Mentzas, National Technical University of Athens, Greece Thomas Menzel, University of Vienna, Austria Jeremy Millard, Danish Technological Institute, Denmark Javier Ossandon, Ancitel Spa, Italy Reinhard Posch, Chief Information Officer, Graz University of Technology, Austria Corien Prins, Tilburg University, The Netherlands Gerald Quirchmayr, University of South Australia, Australia Heinrich Reinermann, Deutsche Hochschule fUr Verwaltungswissenschaften Speyer, Germany Reinhard Riedl, Fachbereich Informatik, Universitiit Rostock, Germany Giovanni Sartor, CIRSFID Bologna, Italy Erich Schweighofer, University of Vienna, Austria Ignace Snellen, Erasmus University of Rotterdam, The Netherlands Dieter Spahni, Institute for Business and Administration, Switzerland Efthemis Tambouris, Archetypon S.A., Athens, Greece Wim van de Donk, Tilburg University, The Netherlands Mirko Vintar, University of Ljubljana, Slovenia Francesco Virili, University of Cassino, Italy Maria Wimmer, University of Linz, Austria

Table of Contents

Framework

Electronic Government: Where Are We Heading? 1 Klaus Lenk and Roland Traunmuller

Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands. . . . . . . .. 10

Jeroen Kraaijenbrink

From Web sites to e-Government in Germany . . . . . . . . . . . . . . . . . . . . . . . . .. 18 Dieter Klumpp

BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local Administrations. . . . . . . . . . . . . . . . . .. 26

Martin van Rossum, Daniele Chauvel, and Alasdair Mangham

Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government ........... 33

Marcel H oogwout

Public Sector Process Rebuilding Using Information Systems. . . . . . . . . . .. 37 Kim Viborg Andersen

What Is Needed to Allow e-Citizenship? .............................. 45 Reinhard Posch

Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting. .. 52 Ake Gronlund

Reconfiguring the Political Value Chain: The Potential Role of Web Services .................................. 61

Francesco Virili and Maddalena Sorrentino

Digital Olympics 2008: Creating the Digital Beijing

The E-GOV Action Plan in Beijing .................................. 69 Xinxiang Chen

Knowledge Management

The POWER-Light Version: Improving Legal Quality under Time Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 75

Tom M. van Engers and Radboud A. W. Vanlerberghe

VIII Table of Contents

Intranet "SaarlandPlus" - Enabling New Methods of Cooperation within the Ministerial Administration ................................ 84

Benedikt Gursch, Christian Seet, and Oner Giingoz

e-Learning for e-Government ........................................ 88 Michel R. Klein and Jacques Dang

Multi-level Information Modeling and Preservation of eGOV Data. . . . . . .. 93 Richard Marciano, Bertram Ludiischer, Ilya Zaslavsky, Reagan Moore, and Keith Pezzoli

e-Government and the Internet in the Caribbean: An Initial Assessment .. 101 Fay Durrant

Towards Interoperability amongst European Public Administrations ...... 105 Alejandro Fernandez

Requirements

Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations Officials .................... 111

Franr-ois Heinderyckx

A One-Stop Government Prototype Based on Use Cases and Scenarios .... 116 Olivier Glassey

Reflections on the Requirements Gathering in an One-Stop Government Project .................................. 124

Johanna Krenner

Business Process Reengineering

Understanding and Modelling Flexibility in Administrative Processes ..... 129 Ral! Klischewski and Klaus Lenk

Business Process Management - As a Method of Governance ............ 137 Margrit Falck

Proposal for a Dutch Legal XML Standard ............................ 142 Alexander Boer, Rinke Hoekstra, Radboud Winkels, Tom M. van Engers, and Frederik Willaert

Electronic Service Delivery

Size Matters - Electronic Service Delivery by Municipalities? ............ 150 Ronald Leenes and Jorgen Svensson

Administration 2000 - Networking Municipal Front and Back Offices for One-Stop Government ........................................... 157

Volker Jacumeit

Table of Contents IX

The Experience of German Local Communities with e-Government - Results of the MEDIA@Komm Project ............ 163

Tina Siegfried

Electronic Public Service Delivery through Online Kiosks: The User's Perspective ............................................. 169

Ruth Ashford, Jennifer Rowley, and Frances Slack

FASME - From Smartcards to Holistic IT-Architectures for Interstate e-Government ......................................... 173

Reinhard Riedl and Nico Maibaum

The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of "Area Berica" ..................... 179

Lara Gadda and Alberto Savoldelli

The Immanent Fields of Tension Associated with e-Government ......... 187 Otto Petrovic

VCRM - Vienna Citizen Request Management ........................ 191 Josef Wustinger, Gerhard Jakisch, Rolf Wohlmannstetter, and Rainer Riedel

Designing Innovative Applications

Public-Private Partnerships to Manage Local Taxes: Information Models and Software Tools ............................... 195

Mario A. Bochicchio and Antonella Longo

E-MuniS - Electronic Municipal Information Services -Best Practice Transfer and Improvement Project: Project Approach and Intermediary Results ........................................... 199

Bojil Dobrev, Mechthild Stoewer, Lambros Makris, and Eleonora Getsova

Some Specific e-Government Management Problems in a Transforming Country .......................................... 207

Nicolae Costake

Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations ......................................... 211

J. Lopez, A. Mana, J. Montenegro, J. Ortega, and J. Troya

Supporting Efficient Multinational Disaster Response through a Web-Based System ........................................ 215

Ignacio Aedo, Paloma Diaz, Camino Fernandez, and Jorge de Castro

X Table of Contents

KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration ............................... 223

Lara Gadda, Emilio Bugli Innocenti, and Alberto Savoldelli

Elektronische Steuer Erlass Dokumentation: A Documentation on Official Tax Guide Lines ......................................... 230

Viktorija Kocman, Angela Stager-Frank, and Simone Ulreich

Electronic Democracy

Voting in the New Millennium: eVoting Holds the Promise to Expand Citizen Choice ........................................... 234

Anthony Watson and Vincent Cordonnier

e-Democracy Goes Ahead. The Internet As a Tool for Improving Deliberative Policies? .................................. 240

Hilmar Westholm

Discourse Support Systems for Deliberative Democracy ................. 248 Thomas F. Gordon and Gernot Richter

Citizen Participation in Public Affairs ................................ 256 Ann Macintosh and Ella Smith

Information Society Technologies Programme (1ST)

An Approach to Offering One-Stop e-Government Services -Available Technologies and Architectural Issues ........................ 264

Dimitris Gouscos, Giorgos Laskaridis, Dimitris Lioulias, Gregoris Mentzas, and Panagiotis Georgiadis

e-Governance for Local System: A Plan and Implementation Experience .. 272 Cesare M aioli

Transactional e-Government Services: An Integrated Approach .......... 276 C. Vassilakis, G. Laskaridis, G. Lepouras, S. Rouvas, and P. Georgiadis

Electronic Vote and Internet Campaigning: State of the Art in Europe and Remaining Questions ........................................... 280

Laurence Monnoyer-Smith and Eric Maigret

A Citizen Digital Assistant for e-Government .......................... 284 Nico Maibaum, Igor Sedov, and Clemens H. Cap

A System to Support e-Democracy ................................... 288 Jan Paralic, Tomas Sabol, and Marian Mach

1ST-Project: AIDA - A Platform for Digital Administration ............. 292 Anton Edl

Table of Contents XI

e-Government Strategies: Best Practice Reports from the European Front Line 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 298

Jeremy Millard

CITATION - Citizen Information Tool in Smart Administration 0 0 0 0 0 0 0 0 0 307 Ao Anagnostakis, Go Co Sakellaris, Mo Tzima, Dol. Fotiadis, and Ao Likas

Clip Card: Smart Card Based Traffic Tickets 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 313 Michel Frenkiel, Paul Grison, and Philippe Laluyaux

VISUAL ADMIN - Opening Administration Information Systems to Citizens 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 319

Benoit Drion and Norbert Benamou

e-Government Observatory 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 326 Freddie Dawkins

Requirements for Transparent Public Services Provision amongst Public Administrations 00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 330

Konstantinos Tarabanis and Vassilios Peristeras

CB-BUSINESS: Cross-Border Business Intermediation through Electronic Seamless Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 338

Maria Legal, Gregoris Mentzas, Dimitris Gouscos, and Panagiotis Georgiadis

Bridging the Digital Divide with AVANTI Technology 000000000000000000 344 Antoinette Moussalli and Christopher Stokes

An Integrated Platform for Tele-voting and Tele-consulting within and across European Cities: The EURO-CITI Project 000000000000 350

Efhimios Tambouris

EURO-CITI Security Manager: Supporting Transaction Services in the e-Government Domain 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 358

Ao Ioannidis, Mo Spanoudakis, Go Priggouris, Co Eliopoulou, So Hadjiefthymiades, and L. Merakos

SmartGov: A Knowledge-Based Platform for Transactional Electronic Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 362

Po Georgiadis, Go Lepouras, Co Vassilakis, Go Boukis, Eo Tambouris, So Gorilas, Eo Davenport, Ao Macintosh, Jo Fraser, and Do Lochhead

Implementing e-Government

Best Practice in e-Government 000000000000000000000000000000000000000 370 Josef Makolm

XII Table of Contents

e-Government Applied to Judicial Notices and Inter-registrar Communications in the European Union: The AEQUITAS Project ....... 375

Carmen Diez and Javier Prenafeta

The Concepts of an Active Life-Event Public Portal .................... 383 Mirko Vintar and Anamarija Leben

New Services through Integrated e-Government ........................ 391 Donovan Pfaff and Bernd Simon

Risk Assessment & Success Factors for e-Government in a UK Establishment ............................................. 395

A. Evangelidis, J. Akomode, A. Taleb-Bendiab, and M. Taylor

Quo Vadis e-Government? - A Trap between Unsuitable Technologies and Deployment Strategies .......................................... 403

Tamara Hoegler and Thilo Schuster

A New Approach to the Phenomenon of e-Government: Analysis of the Public Discourse on e-Government in Switzerland ........ 407

Anne Yammine

Legal Issues

Self-regulation in e-Government: A Step More ......................... 411 Fernando Galindo

UK Online: Forcing Citizen Involvement into a Technically-Oriented Framework? .............................. 419

Philip Leith and John Morison

Data Security: A Fundamental Right in the e-Society? .................. 424 Ahti Saarenpiiii

Legal Design and e-Government: Visualisations of Cost & Efficiency Accounting in the wif! e-Learning Environment of the Canton of Zurich (Switzerland) ................................ 430

Colette Brunschwig

The First Steps of e-Governance in Lithuania: From Theory to Practice ... 438 Arunas Augustinaitis and Rimantas Petrauskas

Technical Issues

The Role of Citizen Cards in e-Government ........................... 446 Thomas Menzel and Peter Reichstiidter

Indicators for Privacy Violation of Internet Sites ....................... 456 Sayeed Klewitz-Hommelsen

Table of Contents XIII

Verifiable Democracy: A Protocol to Secure an Electronic Legislature ..... 460 Yvo Desmedt and Brian King

Arguments for a Holistic and Open Approach to Secure e-Government .... 464 Sonja Hof

Varied Contributions

Supporting Administrative Knowledge Processes ....................... 468 Witold Staniszkis

IMPULSE: Interworkflow Model for e-Government ..................... 472 Aljosa Pasic, Sara Diez, and Jose Antonio Espinosa

Visualization of the Implications of a Component Based ICT Architecture for Service Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

Rene Wagenaar and Marijn Janssen

Author Index ................................................. 485