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Telecommuting
Leif Hemstad WW Director – Premier Field EngineeringMicrosoft
March 16, 2011
Telecommuting At Scale
2
Canada:United States:Latin America:
APACIndia: Japan: Greater China:
Central and Eastern Europe:Germany:MEA:UK:Western Europe:
EMEA
Asia
Americas
Why Telecommuting is Important to Me
Importance to My Business
Attract, Recruit and Retain Team MembersTeam Members control their Work/Life Balance
My Workgroup Health is 12% higher than the rest of Microsoft$11K - $25K of Infrastructure Cost to Office-based Team Members goes awayCloser Customer ConnectionReduced Sick and Disability TimeBusiness Continuity
63 Million Americans will Telecommute by 2016
- Forrester Research “US Telecommuting Forecast,2009 To 2016”
Enabling Telecommuting
HR
BusinessTechnology
Infrastructure
Culture
Team Member/Employe
e
Customers
Neighbors
Suppliers
Vendors
Technology is a Must
12
3 4InstantMessaging
TelephoneSupport
Meeting-Centric Collaboration
Tools
Social Networks
Security5
Key Learnings to Share
Walk In Their ShoesDon’t Go All In immediately – Evolve
Not all team members can handleBusiness and Cost Models
Technology Start Up Costs – Monthly Savings – Face-to-Face Investment
Communication is AmplifiedOffice Becomes a Community Center
Impact on the physical office or facility