Lenora Johnson6255 Johnson Road Riverdale, Georgia 30274 | 404-449-4335 | ljohns4@yahoo.com

Professional ProfileOver 10 year experienced, Career focused, Customer Service Specialist dedicated to providing remarkable service to

customers. I am well versed and highly skilled with interacting with customers through face to face interface or call center environment. I have a proven track record of outstanding performance & excelling at sale goals. My strong aptitude enables me to quickly resolve complex issues, deliver great results and gain customer loyalty due to my consistent remarkable service.

Skill Highlights

Excellent Customer Service & engagement skills Goal & Sales Oriented Deliver great results A polite and professional approach Ability to multitask Situational awareness Team Player

Sales Call Center - Inbound/outbound Product Knowledge Trouble shooting/Billing services Data Entry/Data Processing System Operations/Dispatching Proficient in Microsoft Word and Traverse Office

Work Experience

CUSTOMER SERVICE | HENRY COUNTY TRANSIT | 07/2015 - PRESENT

· Assist passengers with luggage and route information, ensure proper seating, answer inquires, and resolved issues

· Successfully manage transit system Transportation schedule, ensuring proper time management & complying with transit regulations

· Ensure proper Ticketing & boarding functions, dispatching to accommodate the needs of the customer

· Accomplishment: met and/or exceeded sales, individual call quality and various related department goals. 

CS SPECIALIST/ BUS DRIVER | FULTON COUNTY BOARD OF EDUCATION | 06/07/2015 -

· Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route.

· Completed assigned task, corresponded through email or phone, or written documentation 

· Maintained a high level of customer & business satisfaction by asking questions and keeping updated information on delays and changes

· Maintained cleanliness of bus & facilities

· Accomplishment: Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.

CUSTOMER SERVICE SPECIALIST| AJ PRODUCTIONS INC | 04/2000 – 10/2013

· Resolved customers' service or billing complaints by performing activities such as exchanging, refunding money, or adjusting bills

· Documented files, process confirmation, provided status updates, ensure claims were handle in timely efficient manner

· Answered high volume incoming calls, proactively assisted the customer needs, engage customer with conversation throughout transaction.

· Accomplishments: Met customer requirements through first contact resolution, confirm customer understanding of the solution and provide additional customer education as needed

Education

OCCUPATIONAL TECH/ASSOCIATE DEGREE 5/1988 DENMARK TECHNICAL COLLLEGE

CERTIFICATE 2/ 2014 NEW HOPE ENTERPRISES

FORK LIFT CERTIFICATION 3/2016 ATLANTA TECHNICAL COLLEGE

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