Lesson 02

English Learning SeriesEnglish for Tourism and Hospitality

Lesson 2 Taking a reservation over the phone ()


L1:

() AMES, Victoria () good morning, good evening A Z Yes '' () And ' '

Thank you ''

() Leo: Plaza Hotel, good morning. Leo speaking. Could you tell me the cost of a single room per night? Leo: Leo: Leo: Leo: Certainly. A single room is 120 dollars American, per night. And when would you like the rooms? Arriving the 25th of September and leaving on the 28th? Three nights? Just a minute please. Mona: Fine. Mona: From the 25th to the 28th of September. Mona: Thats right.

Mona: Ah yes, Id like to book two rooms for myself and my father.


Yes, we have rooms available then. You require two single rooms? Mona: Yes, thank you. Leo: Leo. Leo: Leo: Can I have your name please? And your fathers name, Ms White? Could you spell the surname please? Double P for Papa? Mona: My name is Mona White. Mona. Jack Webber Mona: Sure. W-E-double B-E-R. Mona:No, double B for Bravo

L1:

() ()

Leo: Leo: Leo: Leo:

And how will you be paying for your room, Ms White? Both rooms on the same card? Your card number please? Double one, zero two?

Mona: By credit card. Mona: Yes. Mona: 4434 1234 5678 9902 Mona: No, double nine zero two. L1: Leo Mona Whites Leo: L1: And how will you be paying for your room, Ms White? Ms White


Mona: By credit card. L1:

L1:

Leo and Leo and

Leo: And how will you be paying for your room, Ms White? And when would you like the rooms? (DING) And your fathers name? (DING)

L1: Leo: L1:

Your card number please?

Mona: 4434 L1:

Mona: 1234 L1:


Mona: 5678 L1:

Mona: 9902 L1: Leo: L1: Double one, zero two?

Mona: No, double nine zero two. L1:

L1:

Language Point. double

B double B, double 4 Eng: Double M (DING) (PAUSE) Room: R- double O M (DING) (PAUSE) Double-8 (DING) (PAUSE) 6 double- oh 2 (DING) (PAUSE) L1: zero oh

double oh double zero


Leo Leo: Leo: Leo: Leo: Leo: And how will you be paying for your room, Ms White? (DING) Both rooms on the same card? (DING) Your card number please? Double one, zero two? 4434 1234 5678 9902? Mona: Thats right.

Mona: By credit card. Mona: Yes. Mona: 4434 1234 5678 9902 Mona: No, double nine zero two.

MUSICAL INTERLUDE L1: ()

Eng: Lesson 2 Taking a reservation over the phone. LI: () Leo Mona


Leo: Leo: Leo: Leo:

Double one, zero two? And the expiry date? Could you repeat that please? Thank you. Ive booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday the 28th of September.

Mona: No, double nine zero two. Mona: Eleven, (phone crackle obscures date) Mona: November this year.

Mona: Thank you. Leo: Leo: L1: Leo: L1: Youre welcome. Well see you on the 5th, Ms White. Goodbye. Double one, zero two? Mona: Thanks a lot. Goodbye.

Mona: No, double nine zero two. L1: Leo: L1: And the expiry date?

Mona: Eleven, (phone crackle obscures date) L1: Leo: L1: ( ) Could you repeat that please?


Mona: November this year. L1:

L1:

Leo Mona

Leo: L1:

Double one, zero two?

Leo Leo

Mona: The fifth of September. Leo: The fifth of September?

Mona: Double nine zero two. Leo: Double nine zero two? Leo Could you repeat that please?

L1:Leo: L1: L1:

Eng: Could you repeat that please? Could you repeat that please?


L1: Leo: L1: Leo: L1: Leo: L1:

Thank you. Ive booked two rooms for Ms White and Mr Webber Ms White Mr Webber () ..from Wednesday the 25th to Saturday the 28th of September. () ()

Mona: Thank you. L1: Leo: L1: Youre welcome... Thank you you're welcome

Leo: L1: Well see you on the 25th, Ms White. () Ms White

Mona: Thanks a lot. Goodbye. L1: Leo: L1: Good Bye Goodbye. Good bye


L1:

Thank you you're welcome

my pleasures no

worries Leo: Leo: Leo: L1: Youre welcome. My pleasure. No worries.

Leo Leo: And the expiry date?

Mona: Eleven, Leo: Could you repeat that please?

Mona: November this year. Leo: Leo: Leo: Thank you. Ive booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday the 28th of September.

Mona: Thank you. Leo: Leo: Youre welcome. Well see you on the 25th, Ms White.


Mona: Thanks a lot. Goodbye. Leo: L1: Goodbye. () ()

Leo:

Plaza Hotel, good morning. Leo speaking. Could you tell me the cost of a single room per night?

Mona: Ah yes, Id like to book two rooms for myself and my father. Leo: Leo: Leo: Leo: Certainly. A single room is 120 dollars American, per night. And when would you like the rooms? Arriving the 25th of September and leaving on the 28th? Three nights? Just a minute please. Yes, we have rooms available then. You require two single rooms? Mona: Yes, thank you. Leo: Leo. Leo: Leo: Leo: Can I have your name please? And your fathers name, Ms White? Could you spell the surname please? Double P for Papa? And how will you be paying for your room, Ms White? Mona: My name is Mona White. Mona. Jack Webber Mona: Sure. W-E-double B-E-R. Mona: No, double B for Bravo Mona: By credit card.

Mona: Fine. Mona: From the 25th to the 28th of September. Mona: Thats right.


Leo: Leo: Leo: Leo: Leo: Leo: Leo:

Both rooms on the same card? Your card number please? Double one, zero two? 4434 1234 5678 9902? And the expiry date? Could you repeat that please? Thank you. Ive booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday the 28th of September.

Mona: Yes. Mona: 4434 1234 5678 9902 Mona: No, double nine zero two. Mona: Thats right. Mona: Eleven, (phone crackle obscures date) Mona: November this year.

Mona: Thank you. Leo: Leo: Youre welcome. Well see you on the 25th, Ms White. Goodbye. Mona: Thanks a lot. Goodbye.


L1:

Eng: Could you repeat, Could you repeat, Could you repeat that please? Oh-2 double-6? Or Oh-2 double 3? Eng: Could you repeat, Could you repeat, Could you repeat that please? Oh-2 double-6? Or oh-2 double 3? L1: AMES www.ames.net.au ()

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Lesson 02