Lesson 1Introducing yourself and others

Expressions

• That’s right• Nice (pleased) to meet you at last• How do you do• I’ve heard so much about you• How can I help you• I’d like to• I’m sorry I didn’t catch your name• Could you say it again• Excuse me, I am looking for

SPELL YOUR NAME, PLEASE

Now spell the first names and surnames of these people for your partner.

1. The Production Manager is Olga Karpyn. That's O-L-G-A for Olga, and then Karpyn K-A-R-P-Y-N.

2. Our Marketing Manager is Kaori Monchi. That's K-A-O-R-I, and then Monchi M-O-N-C-H-I.3 The new Customer Service Manager is Leila Mehrzad. That's Leila L-E-IL-A, and Mehrzad M-E-H-R-Z-A-D.

Nationalities

Check your listeningTEST 1

TEST 2

TEST 3

READING

Correct the false statements

GRAMMAR

TO BE

WRITING AN EMAIL