TogeTher iT’s possible

Let’s step into the future together

www.t-systems.hu

DeAr CustoMers,

greetings to you all from T-systems hungary ltd., the largest full-spectrum infocommunications provider in the country.

As you read through these pages i am sure you will see that our various divisions cover all areas of telecommunications, iT, system integration, applications and infrastructure services. so much so, in fact, that we cannot cover our full knowledge base here, but i am sure you will get a good overall view of our dynamic operation.

Further, i hope you will invite us to give you a personal introduction to the ever-changing world of infocommunications that we serve with our cutting-edge devices. We know we can assist you. T-systems hungary is the result of a strategic merger that integrated the competencies of five important iT market player companies with decades of operation in the national market, and their customer bases.

The result is that we have achieved our long-desired goal of creating an infocommunications provider company that fulfills all our iT-related customer demands efficiently and from the same source.

Together we can achieve real growth and success!

Kind regards, Tibor rékasi Chief executive officer T-systems hungary ltd.

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effiCient Business proCesses

Corporations can reap the benefits of simplifying their business processes if they are smart enough to use the right infocommunications technologies (iCT), allowing them to respond in the best way to the many challenges of global markets. Maintaining competitiveness in today’s business climate means shifting emphasis to mobile devices, and there are new-generation applications that target the full convergence of iT and communications. For this reason corporations need a competent partner offering the full spectrum of iCT services: from consulting and developing a concept to the execution and operation of certain components.

fuLL-sCope infoCoMMuniCAtions soLutions

T-systems hungary ltd. is the country’s leading provider covering the entire infocommunications spectrum. our products and services are favored primarily by future-oriented medium and large enterprises, public administration organizations and economic entities. our professional competencies, modern devices and expert specialists ensure a strong, safe infocommunications background for each and every one of our customers. The ongoing dynamic growth of the infocommunications industry and its new technologies is significantly impacting on our lives both as private individuals and decision makers. This inspires us at T-systems hungary to constantly fine-tune the contents and quality of our already effective services to meet and surpass market expectations.

in developing a common future with our valued customers it is our vital mission to keep providing tailored, innovative solutions that will support and enhance your core business processes. We know that to move forward with you in partnership requires efficient communication, and we present the information in this brochure to help your company select the services it needs.

innoVAtiVe soLutions for the future

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Magyar posta service areas are divided into three segments and Magyar Távközlési részvénytársaság MATÁV is established.

KFKi systems integration ltd name is changed to T-systems hungary ltd.

With the merger or KFKi-lNX, bCN and iCoN, KFKi system integration ltd. is established in 2008; and iQsYs, T-systems hungary and integris are merged and the new corporation is called iQsYs iT and Consulting ltd.

enterprise sales function is transferred from Magyar Telekom to KFKi

MATÁV changes its corporate name to Magyar Telekom and becomes majority stake holder in T-systems hungary.

MATÁV buys out integris.

Daten-Kontor llC. is also merged into T-systems hungary ltd.

2002

2011

2009

2006

october 1, 2012

2004

1991

April 1, 2012

2008

2010

2005

2003

April 1, 2013

MATÁV buys out bCN.

MiD sales function is also transferred from Telekom to KFKi. in the same year Magyar Telekom

buys Daten-Kontor.

Magyar Telekom buys ish.

Magyar Telekom buys out KFKi group and becomes the owner of KFKi-lNX, iCoN

and iQsYs. in the same year Magyar Telekom purchases Dataplex.

iQsYs information Technology and Consulting ltd, Dataplex llC and ish iT llC are merged into

T-systems hungary ltd. hungary’s largest full-scope iCT provider company is created.

MATÁVcom is merged into bCN.

our pAst oBLiges us

T-systems hungary has the benefit of being an accumulation of competencies and experience acquired over several decades. The company’s leading position today is the result of a long evolution built on conscious development and mergers. our domestic telecommunications past is closely related to and soundly based on the change of our political system and the subsequent financial and market impacts.

As a company 100 per cent owned by Magyar Telekom we endeavor to further develop all the values, professional competence and knowledge of the five prominent companies that have added their expertise to ours over the years:

the devices and knowledge base of Dataplex, hungary’s number one data park,

the iT solutions of iQsYs information Technology and Consulting ltd.,

the special hospital and healthcare competencies of ish iT llC,

KFKi system integration ltd’s role and infrastructure architecture that is significant in the hungarian market, and

the professional competence of the latest member to join us, Daten-Kontor llC with its business intelligence and custom applications.

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IN FOCUS: COMPETITIVE ADVANTAGE

For any company, achieving competitive advantage and then staying ahead of the pack is a strategic question. The importance of modern information and communications technologies is increasing along with industry-specific and field-specific competence. our innovative solutions offer competitive solutions for all industries, big or small.

in today’s changing market environment it is essential to us at T-systems hungary that we are a stable partner on which our customers can rely. What’s more, as a Magyar Telekom subsidiary and member of the Deutsche Telekom group, it does no harm that we have considerable financial muscle.

We are proud that T-systems hungary doesn’t simply lay stress on its products and technology solutions, but also understands its customers’ business processes. our product portfolio reflects this very same principle: due to the solution-based approach, our integrated solutions can be flexibly adjusted to the specific needs of your company and the industry it inhabits.

The most important component of our strategy is what we call the transformation partner role. This assumes a much more complex approach than the previous supplier or system integrator role. T-systems hungary is able to support the core activities of certain customers with its own solutions in a form that strongly boosts their business activities.

it is becoming evident that iCT can become the driving force behind business activities and change the market possibilities of a company. Therefore, as a market-leading infocommunications company in hungary we work in fully with our partners and give them the best tailored solutions.

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UNIQUE EXPERTISE AND KNOWLEDGE BASE

When you’re number one you want to stay that way and at T-systems hungary we fully intend to remain the driving force for domestic innovation. The decades of knowledge acquired by our five predecessor companies and now passed on to us give us a rock-solid foundation to keep dominating the hungarian iCT market. our activities cover every area in telecommunications, iT, application and business integration.

We have expert teams with vast experience in designing, delivering and operating integrated communications solutions. This professional competence is an absolute guarantee that every one of our corporate and institutional customers will receive the full scope of our expertise, custom-made to suit their needs.

AppLiCAtions

Application packages operative application development and integration

Analytic application and business intelligence

system integration and application development services

Application operation services business consulting

it-infrAstruCture

Data center services Computer systems and infrastructure services

Network solutions service management and system monitoring

Communication and collaboration iT security infrastructure intelligent buildings and structured cabling

teLeCoMMuniCAtions

Mobile voice services Mobile data services and broadband internet

Digital contents and devices Fixed voice service Fixed line data service and broadband internet

T-SYSTEMS HUNGARY STRATEGIC AND SERVICE PORTFOLIO

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Business advantage

Business continuity

security

healthcare solutions Medsol hospital solution Corporate governance

Bank solutions instantMoney banking solution portal systems Data warehouse and data mart exploitation options Customer and campaign management Data mining Network analysis

full-scope traffic solutions Traffic management and passenger information Corporate governance portal systems intelligent traffic solutions system integration

utility solutions portal systems receivables management billing Document and file management Mobile applications system integration and consulting performance management

public administration and government solutions

system integration and consulting Custom application development portal systems

industry-specific solutions Warehouse solutions logistics solutions Custom application development

Mobile data and internet (4g/Lte)

M2M (Machine to machine) solutions

fixed line internet

Mobile devices

Domestic and international fixed line data communications

Voice communication solutions (mobile, fixed line, ip)

Backup data communications solutions

Vpn (virtual private network) solutions

full-scope iCt outsourcing

Convergent communications ip Telephony Unified communications Mobility Call and contact centers Video communications solutions Microsoft-based communications and collaboration solutions

Computer systems and infrastructure services

Virtualization server consolidation basic server infrastructure development and upgrade Mailing – from any location in any form backup solutions Creating and launching private cloud Cloud-based infrastructure services support and operation support Consulting system integration competence center Disaster recovery site, disaster recovery planit security infrastructure

risk and vulnerability assessment perimeter security and protection solutions end-point protection Authentication and authorization management information protection and data protection incident management and monitoring Compliance

service management and system monitoring

business service measurement and reporting iT process support and asset management integrated monitoring and management solutions

physical security entrance systems Fire alarm systems CCTV solutions integrated physical safety Data centers and computer rooms

structured cabling systems

t-systems Data Center Budapest engineer services business continuity service Data device storage service extreme security Availability – 99.999% power supply optimum environmental conditions – N+1 Fire detection and suppression - VesDA energy Management “optimál” energy Management

network solutions Network services Network planning and optimization Network implementation Network system monitoring and operation local area network (lAN) solutions Wide area network (WAN) solutions Wireless local area network (WlAN) solutions Data center networking solutions service provider networks

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DECADES OF EXPERIENCE IN SPECIFIED SECTORS

Not only industry benefits from T-systems hungary’s comprehensive experience and proven solutions. other sectors including the public domain use our expertise to ensure superior service to customers.

T-systems hungary has excellent references when it comes to transport, such as when we implemented wireless internet for over 700 iC compartments of state railway company MÁV sTArT, and when we launched the standard sAp iT system for budapest public transport company bKV.

Thus we are excellently placed for the modernization of hungarian transport companies with significant infocommunications investment. possible development directions are railways, public transport, long-distance road transport and road freight forwarding.

We also offer complex solutions for areas such as traffic management and organization, full-scope intelligent transportation network implementation, real-time passenger and vehicle information, on-board wireless technology installation and electronic ticketing systems.

With our comprehensive service portfolio and high-level project management we are able to bring to completion complex municipal projects for government and public administration organizations. We offer solutions to municipalities that make it more efficient to keep in contact with residents and easier to monitor tax and duty payments.

This competency has made us successful in fulfilling development projects such as rADAr for the National Tax and Customs office, which is their Flexible Tax Control and Decision support Data Mining system, and NATAr for the Central statistical office, namely the development and operation of their 2011 Census Data Collection support Applications system.

it is becoming a core demand in trade to provide customer-friendly, tailored and 24/7 service. T-systems hungary enhances the operations of our trade customers by providing functions and solutions that significantly increase efficiency, therefore increasing the return on investment and other resources.

We fully and continuously meet the demands placed on us. in fact our corporate activities far exceed these expectations, and as we consider trade and services to be key strategic areas we therefore develop custom solutions for them.

These targeted solutions combine our competence and financial muscle to deepen and make our services and portfolio even more versatile.

puBLiC ADMinistrAtion AnD goVernMent MuniCipALities trAnsportAtion trADe

Utility companies face the continual challenge of changing providers in more and more areas, and to retain customers they must be able to offer flexible tariff packages and meet demands quickly and simply.

increasing competition, a customer-centered approach and the challenges of the market and economic environment will go unanswered unless these companies have a comprehensive strategic partnership and end-to-end iCT solutions.

by making T-systems hungary your transformation partner, you will be able to give your customers suitable systems based on our extensive telecommunications and iT experience, thus meeting all expectations. T-systems hungary has comprehensive industry-specific knowledge and staff with years of field and project-specific competence.

our unique technology portfolio plus the support of Magyar Telekom communications infrastructure will provide wide-scale solutions to suit most utility companies. We stand out when it comes to industry-specific applications and implementing infrastructure.

utiLities

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of all the many components that make up the economy, industrial companies focus on their core activities and exercise the strongest cost control. They play an important role in national economic performance, especially exporters. And this is where we come in.

staying competitive means constantly rethinking the use of resources and looking for new ways to develop. T-systems hungary will enhance these existing resources with special schemes, tender consulting, assessing corporate processes, developing optimization proposals and iT support.

We offer industrial companies several solutions to improve their planning, and corporate and production management. our portfolio includes erp and CrM solutions from different significant suppliers and offers investment management, technical registration, auction procurement, invoicing, geographic information systems and facility management systems.

our experience in production management and logistic solution planning and implementation is considerable.

We are continuously extending our service portfolio because we firmly believe that the dominant direction in the development of infocommunications will be its use as utility and iT and business process outsourcing, thus there will be a very rapid spreading of cloud-based solutions for industrial companies.

Telecommunications is a child of the 20th century with vast potential for the 21st century. We were there in the 20th and we are forging ahead in the 21st.

Convergence media and telecommunications are a seamless unit that is ever-present in our lives, with new breakthroughs seemingly by the day.

T-systems hungary is the holder of the domestic market's infocommunications technology and knowledge base. As we see it, the most important task for our industry in the near future will be the creation of business support systems using iT and telecommunications technology convergence for a new-generation network infrastructure and the related technology.

solutions will be emphasized to improve customer focus, and help the optimum operation of key processes and ensure corporate financial transparency.

As an ambitious market player combining up-to-date knowledge and wide experience, we are ready and waiting to play a system and competence integrator role for hardware and Cpe, network communications device delivery and application implementation.

Domestic demand is growing for integrated hospital solutions, and the healthcare industry increasingly recognizes that infocommunications solutions can be the answer they need to improve efficiency in the hungarian health supplier system and provide better patient services. budgetary problems mean that demand for integrated hospital solutions is on the increase, particularly in leasing, license purchase and other alternative financing.

Customers wish to combine existing products with mobile device availability, and here T-systems hungary offers over 16 years of related industry-specific experience.

The use of modern mobile devices gives doctors fast, remote access to patient healthcare data and laboratory results from any location. These efficient new solutions simplify their work and save considerable costs. patients benefit from greater safety and less travel.

our integrated hospital system e-Medsolution and his and hisCoM (hospital information system) product families offer efficient applications to all healthcare organizations. our full-scope solutions provide options for high-level work process organization and interconnection within the institution.

What’s more, we make continuous data exchange possible between independent organizations such as general surgeons, hospitals, ambulance service and so on.

inDustrY heALthCAre teLeCoMMuniCAtions

Talking about experience, T-systems hungary has over two decades’ worth in working out solutions for financial institutions.

We have a report-generation application named Casir that has been used by domestic financial institutions since the year 2000 for their own and for central bank clearings. our portfolio covers bank CrM, online banking, card and securities, and accounting system, fraud detection, data warehouses and even custom applications implementation and operation.

T-systems hungary has such a leading position in the iCT market that most financial institutions turn to us for outsourced telecommunications and iT infrastructure service. We are happy to help.

in addition, the T-systems Data Center hosts the primary or secondary data of most hungarian banks and insurance companies, and in most cases we provide further infrastructure services. A new entry in our product portfolio is instantMoney core bank application, a rather handy tool that comprises the entire bank business process support, even with a private cloud access to ensure access for all applications needed to operate a financial institution.

our business consultants provide the framework to access all applications: after assessing your business processes we offer you a service model that covers actual bank processes and fits in the regulatory environment. This model has turnkey services for a monthly fee and covers the entire iT operation of financial institutions according to market requirements. in other words: cost-effectively.

finAnCiAL institutions

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internAtionAL roLe

unLiMiteD soLutions

so far we have only talked about hungary but T-systems hungary products and services are available in several Central european and other countries via local partners, cooperation agreements and subsidiaries as a member of Deutsche Telekom and T-systems international. And we are focusing on making our international role even stronger by offering competitive and competent hungarian expertise.

We pride ourselves on providing world-class services from planning to operation for the entire life cycle of the product. our customers are satisfied. We have participated in several significant iCT projects as a main contractor or member of a consortium during the past 25 years, primarily in telecommunications, financial institutions, transport and healthcare.

first position in hungArY

our corporate success and key role in the Telekom family is well demonstrated by the T-systems hungary healthcare Competence Center.

This international organization will be supporting Deutsche Telekom- and T-systems international-related corporate activities as a knowledge base and commercial channel in Central europe from January. The Competence Center provides sales support and performs full-scope business development in the healthcare iT service market, and manages all the group’s related products and services.

it is of special importance to both us and our country that with this Competence Center we will have more hungarian-developed and supported products, and they will assume an even more significant role in the healthcare and iT investments of the whole region.

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sAs

Cisco s

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Microsoft

hewlett-packard

postacom Kft.

sAp

CompArgo Kft.

ibM

Dell

oracle

eMC

samsung

McAfee

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Thor

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Kft.

AnyCode K

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one-stop CustoMer serViCe

in order for companies to meet the challenges of their field they need to rely on iCT providers who are familiar not only with their everyday problems but also their opportunities. This is why we at T-systems hungary do not forget about serving customer demand the minute after we have provided quality infocommunications services and products. in addition to the high expectations we set for ourselves, we strive to ensure that cooperation with us is simple and smooth. Above all we want to make a good impression.

The T-systems hungary sales organization considers quality customer service and operational efficiency to be key factors. standard structure and optimized customer service processes create an innovative and transparent system in our industry. our custom one-stop contact model ensures a convenient and cost-efficient service to our customers. our product managers can offer more complex infocommunications solutions thanks to our customer-centered organization and extended portfolio.

T-systems hungary is the single source of infocommunications from fixed or mobile telecommunications infrastructure and telephones to custom applications, all with just the one contact.

our reLAtions to pArtners

As a leading domestic iCT provider, T-systems hungary offers a wide infocommunications portfolio and strives to provide the very best service to meet the specific demands of our customers. To meet more complex project requirements, we combine our existing internal competence with a uniquely wide partner base of 1700 companies, and operate a modern project and service management organization.

We are outstanding in the market as a vertically integrated infocommunications provider, and one of our most important tasks is to offer a custom service package with solutions provided by our complex partner ecosystem. our aim is to achieve a long-term cooperation beyond projects. We believe in stable mutually beneficial partnerships to complete each other’s professional competencies.

We are partners with all the leading manufacturers in our field including Cisco systems, Microsoft, hp, ibM, samsung, oracle and sAp. however, we do not

only think in terms of large international companies. Domestic small and medium enterprise suppliers are especially important, and we work in close cooperation with them every day to successfully serve special customer demand.

We are often the first in our region to invest in new technologies or give rope to domestic innovators in our projects, but we also ensure expansion options for local companies. it is a part of our strategy based on making closer ties with our partners to positively shape the iCT sector environment and consciously shape and develop the related hr capacity.

on the one hand we greatly contribute to improving domestic sMe market competitiveness with our active partnership cooperation, and on the other hand we absorb innovative and flexible resources to multiply our capacities.

ALWAYs ConneCteD

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futureZone AnD shoWrooM

With an eye on the trends that aren’t even here yet, but will be soon, our FutureZone innovation Center is the future implemented now, where we use cutting-edge Cisco ip-based network solutions: video, collaboration solutions and data center technology.

FutureZone technologies have their basis in cloud-based solutions, while among the new future development projects you will find green iT, secure WiFi and the creation of an innovative iT healthcare application experience. The task of the renewed innovation Center is to develop services for T-systems hungary customers, and provide demo and training functions.

in the center’s Cisco Telepresence meeting room professionals can connect to over two hundred cities in the world, and access Cisco's international product and service development resources. Next to FutureZone is our showroom where you can personally see many of our innovative ideas, from the most modern remote access solutions to intelligent building management to a server room that demonstrates several T-systems hungary products and solutions prominent in the world of modern infocommunications.

T-systems hungary is committed to lending its support to improve our country’s competitiveness, broadening the options and keeping our skilled professionals in hungary. For the nation’s benefit we have a wide range of services with which we can contribute to the further construction of a domestic knowledge-based economy.

The traditions of our predecessor companies and several decades of local experience oblige us to contribute to the development of the hungarian knowledge base and to keeping alive our valuable domestic engineering traditions.

We are one of the largest employers in the sector with 1800 staff, and nearly 1000 of them have top-level engineering qualifications. We ensure that they have varied career options, that every workday is full of ideas and that they enjoy a european-level innovative working environment.

The expansion of our regional opportunities allows us to focus on international infocommunications management competence. At the same time we provide our employees with continuous professional development options through our training programs to enhance their skills.

T-systems hungary and our mother company Magyar Telekom have put in place one of the largest domestic infocommunications sector trainee programs, allowing us to search for and retain about 500 talented young people committed to iT.

our smartUp program offers a minimum of six months’ stay for our trainees, giving them practical and theoretic knowledge in at least one, but in many cases several, fields to provide a firm base for their future. every fourth trainee becomes a full-time employee, offering them a stable beginning to their career and the option to set out on a large-scale and challenging professional road.

enter the future With us

for the professionALs of the future

it is housed in the headquarters of T-systems hungary at 56 budafoki road, District Xi, budapest.

Use your ios-platform smart device to experience a virtual tour of our FutureZone innovation Center!

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ContACt us

T-systems hungary ltd. www.t-systems.hu info@t-systems.hu registered address: h-1117 budapest, budafoki road 56

please do not hesitate to contact us with your questions and let’s find the modern infocommunications solution tailored to your company’s demand together. Please also read our digital customer magazine JövőKép presenting our full portfolio on our renewed website t-systems.hu.