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How Data and AI Inform Strategic Decisions ICEF Miami 2019

Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

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Page 1: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

How Data and AI Inform Strategic Decisions

ICEF Miami 2019

Page 2: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Who am I … Michele ChitsonCEO/Co-Founder of 89Clouds

Data and AI Consultancy that helps organizations harness the power of Big Data and AI to inform strategic decisions

Page 3: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Agenda

Definition of AI, Machine Learning, Data Science

AI and Data in Higher Ed, Use Cases

Structures for successful AI and data strategy

Conversational AI chatbot demo

Page 4: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

QuizzBut first…. Online Quizz!

WiFi Network: ICEF Miami 2019WiFi Password: icefmiami2019

On your smartphone browser: www.kahoot.it

Winner earns half hour free AI consult!

Page 5: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Definition of AI, Machine Learning

The ability of a computer to complete tasks in a manner typically associated with a human being.

Artificial Intelligence

The science (and art) of programming computers so they can learn from data.* Subset of AI and most common way to achieve AI.

Machine Learning

* Aurelien Geron in Hands-on Machine Learnin with Scikit-Learn and TensorFlow

AMA CLRPD, A primer on Artificial and Augmented Intelligence, 2019

Employs mathematics and statistics and incorporates techniques like data mining, cluster analysis, visualization, and yes - machine learning.

Data Science

Page 6: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Definition of AI, Machine Learning

VENN diagram of AI, Big Data and Data Science Fraunhofer FOKUS

Page 7: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Definition of AI, Machine Learning

BusinessCase Dataset Creation Machine

LearningProduction

AI project pipeline

Page 8: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Definition of AI, Machine Learning

For purposes of this presentation, I will use Data Science, Machine Learning and AI interchangeably.

Page 9: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

AI and Data in Higher Ed, Use Cases

How AI can drive innovation and decision making in Higher Ed

Page 10: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

AI and Data in Higher Ed, Use CasesRecruitment and Administration

Recruitment and Enrollment

Predict course interest, biggest demographic shifts

Alumni fund raising Participation and renewal rates –targeted and focused campaign

Student Engagement AI Chatbot for recruitment and Q&A for enrolled students

Page 11: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

AI and Data in Higher Ed, Use CasesStudent Success and Personalized Learning

Student SuccessData from LMS, SIS to predict drop out rates, failure rates and design early warning systems

Personalized LearningLearning at the pace of each individual student (current and future…)

Page 12: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

AI and Data in Higher Ed, Use CasesAI Assisted Teaching

Promote Active LearningLarge scale analysis of lectures to classify decibel levels as passive lecture, classroom discussions, Q&A

Bot Teacher Assistants

Beyond simple Q&A, offer academic help (current and future)

Page 13: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Recipe for a successful AI and data strategy

Every data and AI project needs championsWho can open institutional doors

Who are not afraid to look at the data results and effect change

Page 14: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Recipe for a successful AI and data strategy

More data beats clever algorithms, but better data beats more data

Peter Norvig

Page 15: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Recipe for a successful AI and data strategy

LMS

SIS

Admissions

Website

Chatbots

Finance

External Data

Data Lake

Insights

Machine Learning

Chatbots

Page 16: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

How 89Clouds can help Our Approach

Data and AI is about PEOPLE.

We listen to the business and develop a deep understanding of the subject matter.

Work closely with domain experts to clarify and state business case.

Page 17: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

How 89Clouds can help Nuts and bolts of what we implement

Data extraction, cleaning, transformation Data lakes Machine Learning modeling Present and explain results Generate insights Chatbots

Page 18: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Chatbot demo!

If the WiFi works…..

Page 19: Leveraging Data and AI to Inform Strategic Decisions · Definition of AI, Machine Learning The ability of a computer to complete tasks in a manner typically associated with a human

Visit us at Booth #51

[email protected]

www.89clouds.com