MANAGING THE WAVES OF CHANGE:What it took to unify a library’s

operations with its new mission

Lexington Theological SeminaryDolores Yilibuw, Library Director

OCLCChelsea Dalgord, WMS Implementation Manager

Agenda

• Reducing collection, space and budget• Expanding online presence with

electronic resources• Managing change

What is the new mission of LTS?

• To prepare men and women for ministry in congregations

• By offering an innovative, flexible, congregation-center, competency-based online program (2/3 online and 1/3 face to face)

• The seminary also serves the church as a theological resource and as a center of continuing education for clergy and lay leaders

• October 2013: Signed OCLC WMS contract

• November 2013: Bib load

• January 2014: Patron load

• March 2014: Went public with new catalog

• May 2014: Move to new building complete

• August 2014: Old catalog taken down

Timeline

Reducing collection, space and budget

Library Task Force Committee (October 2011- October 2014)

• Established a guideline for culling the collection and

for future collection development• Defining audience (i.e., student and faculty)• Audience information need

– Faculty Survey result– Template created for weeding and future

collection development guideline

Reduction of space

• Old space: Bosworth Memorial Library 4 floors of stacks (plus reference area, reading

room, computer room, study and office spaces)

• New space: The campus library 1/3 of a floor

Collection Reduction

Triaging process

Cull Digitize Keep

Logistics of reduction

Process of moving the core collection• The move to the new

campus was completed in 3 days

• An estimated 30,000 books were moved

• Book shelves were measured and marked

• Storage

Expanding online presence with electronic resources

Old Catalog

• New ILS half the cost

• New website (use Springshare LibGuides)

• WMS streamlines workflows

New ILS and library website

http://lextheo.libguides.com/home

Online resourcesPRODUCT SESSION SEARCHES TOTAL

FULL TEXTABSTRACT

EBSCO platform-all products

6,203 17,161 52,140 55,2504

Ebooks 664 470 473 ATLA (Theology Content)

2,585 4,662 2,027 278,881

Managing change

Path to change

• Question everything• If it’s not broken, improve it• Change initiatives are opportunities• Catalyst to reinvent your org, and yourself• Change keeps things interesting• Change is constant

Building a culture of change

• Keller, Scott and Aiken, Carolyyn, “The inconvenient truth about change management”, “The McKinsey Quarterly, 2009

• Isern, Joseph and Pung, Caroline, “Organizing for successful change management: A McKinsey global survey”, “The McKinsey Quarterly, June 2006

39%

33%

14%

14%

Contributing causes of failed change

Employee resis-tance to change

Management behavior not supportive of change

Miscellaneous obstacles

Inadequate re-sources or budget

72% of change

efforts fail due to a

combination of resistance

and ineffective

communication

Why do organizational changes fail?

Successful change initiatives Tactic: Increase in success rate

of a change initiative

Well-defined, inspiring goals 166%

Senior-Leadership involvement & support 104%

Ownership by implementers 71%

Clear structure for change 65%

Large-scale, collaborative planning 61%

Equal mix of positive and negative messages 36%

Source: McKinsey Quarterly

• Robust communication• Clear articulation of benefits• Balance between respecting past and

embracing future• Admit mistakes/miscalculations• Celebrate often

Effective change behaviors

Lasting impacts• A template for the next change• A staff with skills to adopt and adapt• A staff energized by prospect of change:

“We survived!” “It was actually fun.” “It made things better.”

• A competitive advantage over peer organizations• A recruiting point

What did Lexington Theological Seminary find successful for managing change?

• Promote Team Effort• Human Value• Show Appreciation• Transparency

• Flexibility• Vulnerability• Reasonable

Compromise• Share Food Often

• Ease of cataloging• Acquisitions not yet implemented but will

soon• Ease of journal check-ins and renewals• Ease of adding eBooks and databases• Report to dedup against databases is available

Library staff responses

“The ILL module in WMS facilitates an efficient workflow for each request. Being able to search for holding libraries and entering them into the lender string with a click of the mouse helps me process requests easily. I especially like the article exchange module as I can download articles seamlessly into e-mails and send them directly to my patron.”

Evelyn McGill, ILL Staff

Supports the Administration

In the 2014 Strategic Plan Imperatives, “Academic Excellence and Relevance,”

Goal 1 “Design and Implement high quality degree and non-degree programs,” the Library was favorably mentioned.

Level of satisfaction with library resources & services

LTS Score for 2015(1-5 very satisfied)

LTS Score for 2014 (1-5 very satisfied)

ATS Score for 2015

Access to Collection

4.8 4.3 4.3

Adequacy of Collection

4.8 4.8 4.3

Graduates survey questionnaire

An opportunity for change

SMILE YOU HAVE

MANAGED THIS WAVE OF CHANGE…

Questions?

• Dolores Yilibuw• Library Director, Lexington Theological Seminary• dyilibuw@lextheo.edu

• Chelsea Dalgord• OCLC Implementation Program Manager,

WorldShare Management Services • dalgordc@oclc.org

Thank you!