LGC Global - City of Rochester

City of Rochester

Covid-19 Approved Sanitizing & Cleaning Services

Submitted To: Anthony Moggio Finance Director / Treasurer City of Rochester 400 Sixth Street Rochester, Michigan 48307 Via Email: [email protected] City Manager City of Rochester Via Email: [email protected] Submitted By: LGC Global Energy FM, LLC 7310 Woodward Suite 500 Detroit, MI 48202 Tel: 313 263 5020

PROPOSAL

LGC Global Energy FM 17310 Woodward Avenue, Suite 500A, Detroit, MI 48202, USA

T: (313) 989-4141 F: (313) 875-2732

April 20, 2020

City of Rochester Rochester City Hall, 400 Sixth Street, Rochester, Michigan 48307

Attention: Mr. Anthony Moggio

Dear Mr. Moggio,

We would like to thank you for giving Team LGC this opportunity to submit our proposal in response to the Covid-19 Approved Sanitizing & Cleaning Services request for proposal by City of Rochester.

Team LGC, has over 25+ years of Integrated Facility Management Service, including Professional Cleaning and Disinfection Services, experience servicing the many Cities, Counties, States throughout the Globe. Team LGC is one of the only full-service facility maintenance corporations with a dedicated Vertical – HealthCare Services.

Team LGC has worked thoroughly to analyze and review current City of Rochester needs in response to cleaning and disinfecting their facilities in order to control the present Covid-19 Treat.

This is accomplished through the application of service best practices, as well as the installation of the newest state of the art equipment, procedures and technology which are successfully providing the highest quality service delivery for our valued customers nationwide today.

Our professional cleaning & disinfecting services program that is incorporated within our offering, has been developed based on the current environment and disinfecting services needs that that many of our cities customers around the globe needs .

The program is designed to ensure the absolute strict compliance with the detailed specifications, frequencies, performance requirements as suggested by the CDC and WHO to ensure that all High Touch Areas of the facilities are properly cleaned and disinfected, so that wide spread of community infectious diseases can be controlled and eliminated. We have made every attempt to accurately, and comprehensively, address the information requested in the RFP. Our proposal contains detailed information

LGC Global FM 17310 Woodward Avenue, Suite 500A, Detroit, MI 48202, USA

T: (313) 989-4141 F: (313) 875-2732

regarding our capabilities; however, we would like to highlight a few items we believe set Team LGC apart from the competition.

Our proposed programs and plans are based on our vast experience in providing a variety of facility maintenance services for City Infrastructures ( City Hall, Police & Fire Stations / Departments, Library, Community Centers, PWD Buildings, School Districts, Wastewater Treatment Plants - Departments, etc. ), Health Care Systems ( Hospitals, MRI Centers, Skilled Nursing Homes, Out Patient Department etc.), Airport & Airlines, Automotive, Industrial and Commercial real estate customers throughout the United States for more than 25 years.

With Custodial and facility services operations at major healthcare institution throughout the world, our Team LGC Services team is comprised of seasoned facility management professionals that fully understand the unique characteristics and security sensitive requirements of an and/or city facility and its operation.

Additionally, our local team of Professional Cleaning and Disinfection Service and Management staff will ensure that City of Rochester receives continuous and quality service. Team LGC provides a focused commitment to quality service delivery provided and a clean and comfortable environment for your valued Stakeholders, tenants and employees who visit and work at your all your CITY OF ROCHESTER facilities.

Through the installation of our specifically designed cleaning programs, our Educational targeted training and safety programs, our proprietary state of the art computerized work loading, scheduling, tracking and quality control inspection programs and our highly experienced services management, Team LGC has designed the approach to the CITY OF ROCHESTER Custodial services operation. This operation will deliver high quality, on-time service delivery at all the sites incorporated within this contract at CITY OF ROCHESTER.

In addition, LGC Global is a leader in disinfection cleaning programs, through the implementation of our value added LGC Global Environmental & Disinfection program. With this program we can deliver sustainable cleaning designed to minimize the impact our services have on the environment and your tenants.

As you review our Team LGC Pricing Proposal, you will find that Team LGC has provided a very competitive, cost effective offering for the CITY OF ROCHESTER. In additional to our initial offering, I want you to be aware that Team LGC is committed in providing

LGC Global FM 17310 Woodward Avenue, Suite 500A, Detroit, MI 48202, USA

T: (313) 989-4141 F: (313) 875-2732

continuous improvement and most importantly cost savings to our valued customers throughout the life of our contracts.

If Team LGC is selected to be your vendor of choice for this very important services contract, Team LGC will look for possible improvements to our comprehensive cost-effective facility-cleaning program at CITY OF ROCHESTER, by facility area serviced, by day and by shift, as well as look for possible adjustments we can recommend to our staffing plan.

Such adjustments can be driven by changes in the facilities, reductions in staffing and even labor efficiencies gained through innovative programs and new technology installed by Team LGC.

Team LGC will review all strategic operational plan recommendations and cost savings projections in detail with the CITY OF ROCHESTER and, if achievable as well as acceptable to the customer, we will work hand in hand with CITY OF ROCHESTER management to implement those valuable cost savings in our option years for the future.

Again, I want to thank you for giving us this opportunity to participate in this cleaning & disinfection services procurement.

Team LGC has a sincere interest in servicing the City of Rochester for the future and we look forward to speaking with you further during this bidding process.

Sincerely,

Tushar Patel, Chief Operating Officer [email protected] T: (313) 263-5020 - F: (313) 875-2732

Covid-19 Approved Sanitizing &Cleaning Services for the City of Rochester

Date of Submittal: 20th April 2020 i

Table of Contents 1.0 Executive Summary ................................................................................................... 1

2.0 Relevant Experience and References .................................................................. 2

Our Capabilities ..................................................................................................................... 2

Our Customers ........................................................................................................................ 3

Our Company Methodology -Approach ....................................................................... 4

Quality Assurance & Control .............................................................................................. 6

References: .............................................................................................................................. 9

3.0 Specific Methodology and Description of Tasks ............................................. 15

4.0 Qualifications and Resources Allocated ........................................................... 17

Responsiveness .................................................................................................................... 17

Our Employees Training ..................................................................................................... 18

5.0 Cleaning Products .................................................................................................... 19

6.0 Pricing .......................................................................................................................... 20

7.0 Our Environmental & Disinfecting Procedure ............................................................ 20


Date of Submittal: 8 April 2020 1

1.0 Executive Summary LGC Global Energy FM services many health care facilities around the globe currently, amidst the current Covid-19 pandemic, work environment has become sensitive and are continuously under threat to exposure and contamination by microorganisms, virus’s, pathogens etc. more so with current situation of spreading various communicable diseases and conditions of crowding and atmospheric pollution. We are currently engaged with our clients to get their business back to a clean, safe and disinfected environment.

Why LGC Global Energy FM

Existing in-house capabilities and know-how of having worked in hospitals, ICUs and other sterile environments

Ability to deliver high quality, standardized services at large scales

Now is the time to prepare for COVID-19. Simple precautions and planning can make a big difference. WHO and public health authorities are taking action to contain the COVID-19 outbreak. One of the steps is to disinfect Public



Transportation, Convention Centers, Public Infrastructures, Residential Apartments, Schools & Educational Institutes, Offices etc.

Hence, maintenance of good sterile atmosphere in the working areas has become a serious problem, as contaminated environment may prove hazardous to employees within the subject premises.

Proper disinfection is a key prevention measure in any building. Disinfection products that meet the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) recommendations for environmental infection control of key pathogens on surfaces can help to create healthier environments, enhance productivity and lower overall facility costs.

Therefore, LGC GLOBAL ENERGY FM is there to take special care of their client’s facilities Disinfection & Sterilization needs.

2.0 Relevant Experience and References Our Capabilities

Over 25+ years of technical experience in Integrated Facility Management, Construction, Environmental Remediation, and Bulk fuels industries

– Stable, strong foundation for continued future growth.

– Knowledgeable professionals provide depth and breadth of experience to create innovative, sustainable solutions for our clients.

Line of credit: $25 million + for project needs. Government Approved accounting systems and processes.

Team LGC is:

• ISO 9001:2008 Certified • Occupational Health & Safety Management Systems 18001:2007 Certified • Social Accountability Standards 8000:2001 Certified • ISO 14001 Environmental Management Systems Certified • Cleaning Management Institute Certified • International Facility Management Association (IFMA) Certified



Our Customers



Our Company Methodology -Approach

Our People are our Asset, and a very integral & important part of our service deliverance, in providing service to our valued customer. As we analyze our cost of delivering services, we have noted that the number one cost bucket / factor is cost of our number one Asset and that is our People. Therefore in order to deliver a great service to our customer we take all the step necessary to make sure that our people are taken care off, from Onboarding to Retirement. It all start with our Onboarding process, backed by a very comprehensive training session, on all aspects / processes for doing their job, providing them with the latest technology and materials to perform their job with excellence, and last but least to provide them with a decent and fair market wages and benefit package to have a stable financial future.

Process To deliver the best in class service and maintain our delivery in both Quality and Consistency to our customer, we strive to develop and implement a solid process. Whether our Customer wants us to provide Custodial, Skill trades, HVAC, Grounds and Snow removal services, LGC Strive to Develop and Implement the best practices in our delivery model. With our Subject Matter Experts we develop processes and governance for all aspect of the job at hand. LGC take delivering of these process very seriously, because in order to delivery repeated good results in delivering our services to our customers, we need the best process. Some of the Processes which are implement in our operational methodology are 1) Working Level Loading 2) Step by Step Work Instructions 3)



Comprehensive Training Program 4) Reporting and Analyzing daily work to implement continuous improvement in our delivery methodology.

Technology Today Data is very important, especially real time data, therefore at LGC we have implemented the Best in Class CMMS system, This allows us to make Data Driven Decision to improve our delivery to our client. This educate us if there is crisis to handle or just a new request from our customer. All our Staff and front line to backend, from custodians to skilled trades carry mobile devices like cell phone, tablets and or stationary portal which allows them to enter data as they are performing their task daily. This not only provide us and our customers with real time data, it also allows them to communicate directly to our frontline staff onsite supervisor and our back-end support staff at the same time without any delay. At LGC we strive to implement the latest technology in the type of equipment and materials which we use in our daily task, example touchless restroom cleaners which not only brings productivity and dignity to the job of cleaning restroom, Let face it how many of us likes to clean our own bathroom let alone a public one. Other example of new technology we implement is Ultraviolet to disinfect Operating Theaters to Cleaning Aircraft Restrooms in seconds. This provides optimized, sustainable and green solutions.



Quality Assurance & Control







References:

Covid-19 Disinfecting Service Performed: March 3rd 2020 to Ongoing



Covid-19 Disinfecting Service Performed: March 23rd 2020 to Ongoing



Disinfection Service Performed: 2013 to 2014



Covid-19 Disinfection Service Performed: April 3rd 2020 to Ongoing



Disinfecting Service Performed: November 2019 to Ongoing



Covid-19 Disinfection Service Performed: March 18th 2020 to Ongoing



3.0 Specific Methodology and Description of Tasks

LGC Global Energy FM provides the Disinfection Services using the following methods

1. Spray and Wipe- in this methodology our trained and certified employees, uses Misting of surface with highly effective DuPont/Diversey anti viral disinfectant and than wipe down with the microfiber cloth. (Unidirectional)

2. Cold Fogging ( Fumigation, depending the type of the facility )- in this methodology, our trained and certified employees, uses a very fine mist of chemical using our fogging machine that penetrates the most inaccessible places to destroy microbes and even the penetrates cracks in the surfaces ensuring a safe and sterile environment.



3. Ultra Violet Light Treatment - Germs and pathogens can live anywhere which is why every surface should be a priority when it comes to cleaning and disinfection. Our Certified and Trained Professional use Tru-D’s ultraviolet treatment.

In this approach we do a single placement approach to disinfect a room. This is accomplished by measuring the proper dose of UVC energy that reaches the walls and is reflected back to the center of the room.

Service above are carried out with DuPont / Diversey / or equivalent broad-spectrum anti-microbial agents which work against a wide range of contaminating organisms like bacteria, virus and fungi etc.

These chemicals are non-irritating, safe and presents no-hazards, which do not damage the surface such as metals, plastics, rubber, cloth or electrical fittings.

All the ventilation, windows, exhausts, air conditioner, AHU ducts etc., will be closed prior to the treatment.

The whole operation can be generally completed in 3 to 6 hours depending up on the volume treated, thus ensuring low shut down time

LGC Global Energy FM has own all their equipment, they also have qualified staff to maintain these equipment’s.

Apart from Foggers and Fumigation Equipment LGC Global use Touchless Cleaning and Ultra Violet Disinfection equipment’s



4.0 Qualifications and Resources Allocated

Responsiveness LGC Global Energy FM has offices at around the globe and service clients in many of the 48 continuous states in US, furthermore we have certified and trained team which can be mobile within 24 to 48 hours at any location in the US.

Each of our Mobile response unit is geared with proper Equipment’s, Chemicals and Technology to provide disinfecting and sanitizing service.

Total Number of Employees :

USA : 360+



Our Employees Training



5.0 Cleaning Products EPA's Registered Antimicrobial Products

LGC Global Energy FM Team maintains a steady inventory of EPA’ registered Antimicrobial -products to use against this Covid-19 and Novel Coronavirus SARS-CoV-2 in our supplies warehouse.

CERTIFICATION AND COMPLIANCE

U.S. Food and Drug Administration (FDA) NATIONAL DRUG CODES: 72513-100-01 72513-100-02 72513-100-03 72513-100-04 72513-100-05 72513-100-06 72513-100-07 U.S. ENVIORMENTAL PROTECTION AGENCY (EPA): Product Registration Numbers 1839-220-91750 1839-220-95990 Establishment Number 61524-GA-1 USDA NATIONAL ORGANIC PROGRAM (OMRI) PRODUCT NUMBER: CHC-10447

Furthermore we also have various teaming partners which are suppliers of these products.

Please keep in mind that these manufacturers of these products listed on the EPA list have been on allocation for - at least 2 weeks. Supporting only healthcare and first responders. However, we have one small manufacturer who just got added to the list. With an Anticipated lead time 1 week.

LGC Global also have a JV with Manufacturers for Cleaning Chemicals, and Trash Liners.



6.0 Pricing

7.0 Our Environmental & Disinfecting Procedure

$ Per Square Feet3.53$ 3.79$ 3.65$

For City PropertiesFor Private Residential PropertiesFor Private Commercial Properties

Pricing for Covid-19 Sanitizing& Cleaning Services

Pricing Valid for 1 year

3 | P a g e PREPARED BY – SURAJ MAHAJAN – HOD AUDIT & TRAINING

ENVIRONMENTAL CLEANING

& DISINFECTION

3 | P a g e PREPARED BY – LGC BVG JV AUDIT & TRAINING

INDEX ENVIRONMENTAL CLEANING & DISINFECTION

Point No Topics Pg No

1 Purpose 5

2 Need of Cleaning, Hygiene & disinfection – 6

3 An Alertness and Vigilant 6

4

Transmission involves 6 4.1 Five Main Infection Control Manoeuvres to Control Transmission

7

4.2 Method of Transmission 7

5 Manage Visitor Access and Movement Within the Facility 7

6 Additional considerations during periods of community transmission:

8

7 General Precautions For Avoiding Risks Of This Type Of Infection

8

8 The Environment and Sanitation 9

9 Items found to harbor microorganisms in the environment (Not limited to this)

9

10 Good Practices & Workplace Safety 9

11 Personal protective equipment (PPE) 10

12 Risk categorization of areas in any facility 10

13 Examples of Classification of areas in any facility into risk categories

11

14

Frequency of contact with surfaces 11

14.1 High-touch surfaces 12

14.2 Low-touch surfaces 12

15 Probability of Contamination of Items and Surfaces 12

15.1 15.1 Heavy Contamination 12

15.2 Moderate Contamination 12 15.3 Light Contamination 13

16 Cleaning Frequency & Frequency of contact with surfaces

13

17 Environmental Cleaning & disinfection Practices 13

17.1 Routine Cleaning Procedure – 14

ENVIRONMENTAL CLEANING & DISINFECTION


17.2 Stainless Steel Surfaces – 14

17.3 General Cleaning Practices 14 17.4 Clean room, working from clean to dirty and high to low areas of the room:

15

17.5 Routine Bathroom Cleaning 15

17.6 Mopping Floors using Dust Control Mop (microfiber) 16

17.7 Mopping Floors using Wet Loop Mop and Bucket 16

17.8 Mopping Floors using a Microfiber Mop 17

18

Environmental cleaning & Disinfection treatment: 17

18.1 Survey / Inspection – 17

18.2 Mode of Disinfestation treatment: 17

18.3 Efficacy: 18

18.4 Time required: 18

18.5 Residues 18

18.6 Frequency 18

18.7 Benefits / Advantages 18

19

Recommended Solution and machineries for environmental cleaning and disinfection and its use –

19

19.1 Virkon S” - Disinfectant and Virucide 19

19.2 Mode of Action 19

19.3 Dilution Rates 20

19.4 Physical Properties 20

19.5 First Aid 20

19.6 Machineries to be use – 21


ENVIRONMENTAL CLEANING & DISINFECTION

1. Purpose

When WE thinking of our regularities a few things come to our mind – cleanliness and a safe, healthy & sterile environment, especially when thinking about our residence & work places or even the room that you are in. When either you work at home, or need to go to, the office you should be reassured that it is one of the cleanest, safest & healthier places you will visit; especially sterile environment, now a days.

Sometimes our workplace take cleanliness for granted. Until some sort of bacterial infection arises, it is placed on the back burner. When it comes to bacteria & virus – you really cannot see the enemy here with your eyes, unless you use a microscope or other testing method to check that there is a presence on a table, floor or instrument. And well, cleanliness is rather expensive.

A few organisms infect you and can thrive in the environment if not handled immediately. It is just as easy to pick up the contaminant by touching anything in the environment that the sick individual is in.

Now a days work environment has become Sensitive and in continuously under threat to exposure and contamination by microorganisms more so with current situation of spreading various communicable diseases and conditions of crowding and atmospheric pollution. Hence, maintenance of good sterile atmosphere in the working areas has become a serious problem, as contaminated environment may prove hazardous to employees within the subject premises. Particularly centrally air conditioned working areas demand disinfection as early as possible, as spread of disease infecting micro-organisms through central air condition ducting is at a greater scale.

Proper disinfection is a key prevention measure in any building. Disinfection products that meet the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) recommendations for environmental infection control of key pathogens on surfaces can help to create healthier environments, enhance productivity and lower overall facility costs.


Hence, we need to have a clean and sterile environment for us to live and work in. Therefore, LGC BVG JV LLC is there to take special care of it from its premium service.

2. Need of Cleaning, Hygiene & disinfection – Good hygiene or cleanliness is a basic requirement for good health. Hence, one should have safe and healthy environment, the importance becomes much more, wherein sick people come to restore their health. Disinfection is a process that eliminates many or all-pathogenic microorganisms, except bacterial spores. Cleaning is the removal of visible soil (e.g., organic and inorganic material) from objects and surfaces and normally is accomplished manually or mechanically using water with detergents or enzymatic products. Thorough cleaning is essential before disinfection because inorganic and organic materials that remain on the surfaces of instruments interfere with the effectiveness of these processes. Decontamination removes pathogenic microorganisms from objects so they are safe to handle, use, or discard. We are committed to a cleaner, healthier environment is reflected in the support that we provide to help our clients to minimize the risk, and maintain a safe facility. We understands the threat that outbreaks present to our customers, guests, staff, patients and visitors.

3. An Alertness and Vigilant

One should be more vigilant & alert enough to see that cobwebs and dust do not settle over the doors and windows and even on the furniture, because these harbor germs. Hygiene needs to observe at all the times, and it is the need of an hour. As people become more aware of the need for good cleanliness, hygiene, safe and healthy environment, these measures will become more effective. This will definitely reduce incidence of infections and ensure that individuals do not get any infection.


4. Transmission involves Presence of an infectious agent (e.g. bacterium, virus, fungus) on equipment, objects and surfaces in an environment. A means for the infectious agent to transfer from animal to animal, person to person. Hence, the role of environmental cleaning is important because it reduces the number and amount of infectious agents that may be present and may also eliminate routes of transfer of microorganisms from one person/object to another, thereby reducing the risk of infection. A clean, well-ordered environment provides the foundation for excellent infection control practice to flourish. The primary objectives of cleanliness are two folds: • To disinfect so that the threat of infection is reduced. • To create a clean and safe, healthy environment.

4.1 Five Main Infection Control Manoeuvres to Control Transmission – o Hand hygiene o Personal protective equipment (mask, gloves, aprons etc.) o Isolation where required o Proper handling and decontamination of instruments / equipment’s o Proper handling and care of environment.

Certain areas of the every facility need to be identify as high / moderate & low-risk areas for acquisition, transmission and control of microorganisms. The Manual has identified the following high-risk areas and high-risk procedures, which have a high potential for any facility-associated infections.

4.2 Method of Transmission

The SARS-CoV-2 (Coronavirus) is thought to spread mainly from person-to-person, by either close contact with one another (within c.a. 1 meter / 3 feet) or through respiratory droplets produced when an infected person coughs or sneezes. Transmission may also be possible from touching a surface or object that has the virus on it and then touching one's mouth, nose or eyes.


5. Manage Visitor Access and Movement Within the Facility

Establish procedures for monitoring, managing and training all visitors, which should include:

- All visitors should perform frequent hand hygiene and follow respiratory hygiene and cough etiquette precautions while in the facility, especially common areas. Passively screen visitors for symptoms of acute respiratory illness before entering the healthcare facility

- Post visual alerts (e.g., signs, posters) at the entrance and in strategic places (e.g., waiting areas, elevators, cafeterias) advising visitors not to enter the facility when ill.

- Informing visitors about appropriate PPE use according to current facility visitor policy

- Visitors to the most vulnerable patients (e.g., oncology and transplant wards) should be limited; visitors should be screened for symptoms prior to entry to the unit.

- Limit visitors to patients with known or suspected COVID-19. Encourage use of alternative mechanisms for patient and visitor interactions such as video-call applications on cell phones or tablets. If visitation must occur, visits should be scheduled and controlled to allow for the following:

- Facilities should evaluate risk to the health of the visitor (e.g., visitor might have underlying illness putting them at higher risk for COVID-19) and ability to comply with precautions.

- Facilities should provide instruction, before visitors enter patients’ rooms, on hand hygiene, limiting surfaces touched, and use of PPE according to current facility policy.

- Visitors should not be present during AGPs or other specimen collection procedures.

- Visitors should be instructed to only visit the area where they are intended only, They should not go to other locations in the facility.


6. Additional considerations during periods of community transmission: - All visitors should be actively assessed for fever and respiratory

symptoms upon entry to the facility. If fever or respiratory symptoms are present, visitor should not be allowed entry into the facility.

- Determine the threshold at which screening of persons entering the facility will be initiated and at what point screening will escalate from passive (e.g., signs at the entrance) to active (e.g., direct questioning) to restricting all visitors to the facility.

- Limit points of entry to the facility.

7. General Precautions For Avoiding Risks Of This Type Of Infection - Seek medical attention if you have been to any market in your area

or in contact with people that have been to the market and have the symptoms listed

- Monitor advice and news from public health bodies and government sources

- Observe good hygiene and infection prevention practices - Disinfect vehicles and locations where animals are housed or

transported - Reduce contact with animals or humans that may be infected - Wear protective equipment where risk of infection is confirmed - Perform hand hygiene regularly - Perform cleaning and disinfection regularly

8. The Environment and Sanitation

Sick / Affected persons shed microorganisms into the environment, particularly if they are coughing, sneezing or having diarrhoea. Bacteria and viruses may survive for weeks or months on dry surfaces in the environment of the Sick / Affected persons (the space around a Sick / Affected persons that may be touched by the Sick / Affected persons and may also be touched by the other persons surrounding). Cleaning disrupts transmission of these microorganisms from the contaminated environment one to others. Improving cleaning practices will contribute towards controlling infection and associated costs.


9. Items found to harbor microorganisms in the environment (Not limited to this)

Table Locker’s Call bell Curtains

Chair Keyboard Faucet handle

Couch Door handle Bathroom

Floor Light switch Over table

Lift Pen Pillow

Sink Telephones Television

Toilet commode TV remotes Stationery items

Window frames Printers Etc.

Above details shows the most common high touch surfaces in the environment, therefore due attention must be paid while cleaning & disinfecting them.

10. Good Practices & Workplace Safety

Good cleaning practices are essential for reducing the risk of transmitting infectious diseases. This will contribute to a culture of safety by providing an atmosphere of general cleanliness and good order.

We use Disinfectants safely as per the complete instructions on product use, handling and safety, we ensure to always read and understand the product label and MSDS before use.

Our Cleaning best practices are designed to meet the following needs:

• The primary focus remain the safety of the persons, environment animals etc.

• The practices help to reduce the spread of infections, virus’s etc. • The practices are easily understood and achievable. • The practices reviewed as often as required to keep abreast of changes in

the process.

Environmental Cleaning and disinfection performed on a special requirement basis to provide for a safe and healthy environment. Maintaining a clean and safe environment is an important component of infection’s, virus’s prevention and control.


11. Personal protective equipment (PPE)

Adequate training as per organisational process metrics / policies provided in environmental cleaning and disinfection staff and use of PPE.

PPE includes the following (wherever required / applicable):

o Heavy duty gloves o Apron o Head gear o Impermeable plastic apron o Gum boots o Disposable mask and caps o Eye protection o All above is wherever required / applicable

12. Risk categorization of areas in any facility

All environments should pose minimal risk rather no risk to all including any visitors. However, different functional areas represent different degrees of risk and, therefore, require different cleaning & disinfection frequencies, and levels of monitoring and evaluation. A functional area refers to any area in a facility that requires cleaning & disinfection consequently,

All functional areas should be assigned in one of the following three categories:

- High risk areas - Moderate risk areas - Low risk areas.

Regular monitoring should take place in areas where standards are considered poor or where routine monitoring reveals consistent weaknesses.

Personal protective equipment (PPE) for our staff refers to a variety of barriers used alone or in combination to protect mucous membranes, airways, skin and clothing from contact with infectious agents and from chemical agents.

Our Cleaning and Disinfection staff is wear the PPE:

• For protection from microorganisms. • For protection from chemicals used in cleaning. • To prevent transmission of microorganisms from

one sick / affected person environment to another.


13. Examples of Classification of areas in any facility into risk categories

High Risk areas Moderate Risk areas Low Risk areas

Lift Reception Conference Washrooms Entry doors Exit doors Canteen Cafeteria Hight touch point Toilet commode Toilet commode Door handle Telephones Faucet handle

Corridors By lane PANTRY Cabin’s of head person Moderate touch points Table Chair Keyboard TV remotes Printers

Cabins Cubicles Floor Low touch points Window frames Light switch Television Stationery items Locker’s

can be categories differently as per their usage, frequency & touch patterns*

Functional Area Risk Category Frequency of cleaning Level of cleaning /

disinfection

High risk areas Once in two hours and spot cleaning as required

Cleaning and Intermediate level disinfection

Moderate risk areas Once in four hours and spot cleaning as required

Cleaning and low level disinfection

Low risk areas

For areas working round the clock at least once in a shift or in areas having general shift at least twice in the shift &

Spot cleaning as required

Only cleaning

14. Frequency of contact with surfaces

Not all surfaces in a facility should have the potential to harbor pathogenic microorganisms. The potential for exposure to pathogens is based on the frequency of contact with a contaminated surface and the type of activity involved.

For example, a conference room table would have less potential for exposure to microorganisms than the doorknob in a area. High-touch surfaces will require more frequent cleaning regimen.

Most, if not all, environmental surfaces will be adequately cleaned with soap and water or a detergent/disinfectant, depending on the nature of the surface and the type and degree of contamination.


14.1 High-touch surfaces

are those that have frequent contact with hands. Examples include doorknobs, elevator buttons, telephones, call bells, light switches, computer keyboards, monitoring equipment, wall areas around the toilet and edges of privacy curtains.

High-touch surfaces in areas require more frequent cleaning and disinfection than minimal contact surfaces.

14.2 Low-touch surfaces

are those that have minimal contact with hands. Examples include walls, ceilings, mirrors and windowsills. Low-touch surfaces require cleaning on a regular (but not necessarily daily) basis, Many low-touch surfaces may be cleaned on a periodic basis rather than a daily basis if they are also cleaned when visibly soiled.

Hence the frequency of contact and their specific cleaning by the trained staff / employee / housekeeper will be done on regular basis / as per the schedule.

15. Probability of Contamination of Items and Surfaces

The probability that a surface, piece of equipment or any affected area will be contaminated is based on the activity in the area, the type of pathogens involved and the microbial load. Areas soiled heavily with blood or other body fluids will require more frequent cleaning and disinfection than areas that are minimally soiled or not soiled in healthcare sector.

15.1 Heavy Contamination

An area is considered to be heavily contaminated if surfaces are exposed to copious amounts of infection by sick / affected person (e.g., His / Her sitting area, surrounding of his / her sitting area, bathroom, frequent use of any instrument(s) if the person has cough, sneeze, diarrhoea or is incontinent). The area is specifically more crowded at all the times. (E.g. Reception, waiting room, conference / meeting room when engaged continuously)

15.2 Moderate Contamination

An area is considered to be moderately contaminated if surfaces are contaminated with pathogens as part of routine activity (e.g., by sick / affected person, if He/she is continent) and the contaminated substances are


contained or removed. All sick / affected person rooms / cabins, chairs, table and bathrooms should be considered to be, as a minimum, moderately contaminated. The area is specifically ascetically crowded. (E.g. work stations, cafeteria, commonly used area, conference / meeting room when engaged but not in continuously manner)

15.3 Light Contamination

An area is considered to be lightly contaminated or not contaminated if surfaces are not exposed to pathogens or used or surrounded by the sick / affected person(s).

16. Cleaning Frequency & Frequency of contact with surfaces

The frequency of cleaning and disinfecting individual items or surfaces in a particular area or department depends on

o Whether surfaces are high-touch or low-touch. o The type of activity taking place in the area and the risk of infection

associated with it (e.g., Common areas, Washrooms, meeting room, reception vs. cabins)

o The vulnerability of Sick / Affected person in the area.

17. Environmental Cleaning & disinfection Practices

o Environmental Cleaning & disinfection is a continuous event in any facility(s).

o Environmental Cleaning & disinfection procedures incorporate the principles of infection prevention and control.

o Environmental Cleaning & disinfection standards, frequency and accountability for cleaning & disinfecting are clearly defined (i.e., who cleans, what and how do they clean and when do they clean it).

o Cleaning & disinfecting schedules ensure that no area is missed from cleaning & disinfecting.

o Statutory requirements are met in relation to: - Biomedical waste management (Specifically In case of

Healthcare sector) - Environment Protection Act - Food hygiene standards - Pest control

Routine cleaning is necessary to maintain a specific level of cleanliness. Routine cleaning practices must be effective and consistent to reduce the


transmission of microorganisms. The frequency of cleaning is dependent upon the risk classification of the surface or item to be cleaned.

17.1 Routine Cleaning Procedure –

o Remove all portable equipment. o Damp wipe lights and other fixtures with detergent. o Clean doors, hinges, facings, glass inserts, and rinse with a moistened

cloth. o Wipe down walls with clean cloth and detergent. o Scrub floor using detergent and water.

17.2 Stainless Steel Surfaces –

o Wash with detergent, rinse and clean with warm water. o Replace portable equipment: clean wheel castors by rolling across

towelling saturated with detergent. o After washing floors, allow disinfectant solution to remain on the floor

for 5 minutes to ensure destruction of bacteria. o Do not remove or disturb delicate equipment. o While wiping cabinets, see to it that the solution does not get inside

and contaminate sterile supplies. o Operating rooms and scrub rooms should never be dry dusted.

17.3 General Cleaning Practices

A. Before cleaning: o Check for additional precautions signs. o Follow precautions as indicated. o Remove clutter before cleaning o Follow the manufacturer’s instructions for proper dilution and contact

time for cleaning and disinfecting solutions. o Gather materials required for cleaning before entering the room. o Clean hands before entering the room.

B. During cleaning: o Progress from the least soiled areas (low-touch) to the most soiled

areas (high-touch) and from high surfaces to low surfaces. o Remove gross soil (visible to naked eye) prior to cleaning and

disinfection. o Minimize turbulence to prevent the dispersion of dust that may

contain microorganisms. o Never shake mops.


o Use dust control mop prior to wet/ damp mop. o Wash the mop under the running water before doing wet mopping. o Do not ‘double-dip’ cloths (dip the mop only once in the cleaning

solution, as dipping it multiple times may decontaminate it). o An area of 120 square feet to be mopped before re-dipping the mop

in the solution. o Cleaning solution to be changed after cleaning an area of

240square feet. o Where facility of laundering mops is not available, mops should be

changed at following defined intervals:

High risk areas - In each shift Moderate risk areas - Each day Low risk areas - Every week

o Change cleaning solutions as per manufacturer’s instructions. o Change more frequently in heavily contaminated areas, when visibly

soiled. o Collect waste, handle plastic bags from the top (do not compress

bags with hands). o Clean hands on leaving the room.

C. After cleaning: o Do not overstock rooms. o Tools used for cleaning and disinfecting must be cleaned and dried

between uses. o Launder mop heads daily. o All washed mop heads must be dried thoroughly before re-use. o All attachments of machines should be removed, emptied, cleaned

and dried before storing.

17.4 Clean room, working from clean to dirty and high to low areas of the room:

o Use fresh cloth(s) for cleaning each space:

- If a bucket is used, do not ‘double-dip’ cloth(s). - Do not shake out cloth(s). - Change the cleaning cloth when it is no longer saturated with

disinfectant and after cleaning heavily soiled areas such as toilet. o Start by cleaning doors, door handles, push plate and touched areas of

frame. o Check walls for visible soiling and clean if required.


o Clean light switches and thermostats. o Clean wall mounted items such as alcohol-based hand rub dispenser. o Check and remove fingerprints and soil from low level interior glass

partitions, glass door panels, mirrors and windows with glass cleaner. o Check privacy curtains for visible soiling and replace, if required. o Clean all furnishings and surfaces in the room including chairs, window

sill, television, telephone, computer keypads, over bed table etc. Lift items to clean the tables. Pay particular attention to high-touch surfaces

o Wipe equipment on walls such as intercom, television, frames etc. o Clean inside and outside of cupboard or locker.

17.5 Routine Bathroom Cleaning : o Remove soiled things from floor; wipe up any spills; remove waste. o Clean door handle and frame, light switch. o Clean chrome wall attachments. o Clean inside and outside of sink, sink faucets and mirror; wipe plumbing

under the sink; apply disinfectant to interior of sink; ensure sufficient contact time with disinfectant; rinse sink and dry fixtures.

o Clean all dispensers and frames. o Clean support railings, ledges/ shelves. o Clean shower, faucets, walls and railing, scrubbing as required to

remove soap scum; apply disinfectant to interior surfaces of shower, including soap dish, faucets and shower head; ensure sufficient contact time for disinfectant; rinse and wipe dry; inspect and replace shower curtains monthly or as required.

o Clean entire toilet including handle and underside of flush rim; ensure sufficient contact time with disinfectant.

o Remove gloves and wash hands. o Replenish paper towel, toilet paper, waste bag, soap etc. as required. o Report mould and cracked, leaking or damaged areas for repair.

17.6 Mopping Floors using Dust Control Mop (microfiber) Working from clean areas to dirty areas: o Remove debris from floor and dry any wet spots with paper towel. o Remove gum or other sticky residue from floor. o Starting in the farthest corner of the room, drag the mop toward you,

then push it away, working in straight, slightly overlapping lines and keeping the mop head in full contact with the floor.

o Do not lift dust mop off the floor once you have started, use swivel motion of frame and wrist to change direction.


o Move furniture and replace after dust mopping, including under and behind bed.

o Carefully dispose off debris, being careful not to stir up dust. o Replace mop head/pad when soiled and after mopping a room.

17.7 Mopping Floors using Wet Loop Mop and Bucket Working from clean areas to dirty areas:

o In open areas use a figure eight stroke in open and wide spaces, overlapping each stroke; turn mop head over every five or six strokes. While in small spaces, starting in the farthest corner of the room, drag the mop toward you, then push it away, working in straight, slightly overlapping lines and keeping the mop head in full contact with the floor.

o Repeat until entire floor is done. o Change the mop head when heavily soiled or at the end of the day.

17.8 Mopping Floors using a Microfiber Mop Working from clean areas to dirty areas:

o Fill plastic basin with cleaning solution. o Place microfiber pad(s) to soak in basin. o Take a clean pad from the basin, wring out and attach to mop head

using Velcro strips. o Remove pad when soiled and set aside for laundering. o Use a fresh microfiber pad for each room. o Send soiled, reusable microfiber pads for laundering at the end of the

day.

o Prepare fresh cleaning solution according to the manufacturer’s instructions using appropriate PPE according to Material Safety Data Sheet (MSDS).

o Place ‘wet floor’ caution sign outside of room or area being mopped.

o Divide the area into sections (eg. Corridors may be divided into two halves, lengthwise, so that one side is available for movement of traffic while the other is being cleaned.)

o Immerse mop in cleaning solution and wring out.

o Push mop around skirting’s first, paying particular attention to removing soil from corners; avoid splashing walls or furniture.


18. Environmental cleaning & Disinfection treatment: Chemical disinfectants and sterilants play an important role in achieving sterile atmosphere in working areas and other associated susceptible areas. Disinfestation treatment uses a highly effective chemical disinfectant that contains a high degree of anti-microbial properties. The treatment comprises of surface and air space disinfection by surface spray and misting / fogging through ULV or thermal fog equipment. The ULV fog / mist can reach at all inaccessible places within the treated areas and thus microbial contamination is treated.

18.1 Survey / Inspection –

- Thorough inspection of the area and surroundings by our expert team member.

- This process usually takes 30-45 minutes for thoroughly inspect depending upon the facility.

- Over Inspection, our experts will recommend for the service and time required.

- The entire process should take up to 6-8 hour depending upon the level of invasion and target areas to be covered.

18.2 Mode of Disinfestation treatment:

- Aerial disinfection is carried out by ULV (Ultra Low Volume

particulates) misting of disinfectant. - Make sure that area is thoroughly cleaned before Disinfestation

treatment - Completely close the area to be treated, without any exhaust vents

/ openings, etc. - Cover LCD panels of computer / TV monitors - Central AHU should be put off and air vents should be opened for

treatment of air conditioning ducts - Fire Alarms should put off - All exposed Surfaces such as walls and floors are disinfected by a

spray - ULV misting / fogging of air space is carried out as per prescribed

method which reaches the most inaccessible places also - Close the treated area for minimum two to three hours - Put on AHU and Allow for reuse - Disinfestation treatment is a specialized service and is carried out by

qualified technicians under supervision of experienced managers - All staff involved in the treatment to continue using preventive masks

during the treatment.


- Our professionals mix chemical with water or oil, depending upon the infestation level and to work on water base spraying / Thermal / Cold fogging / ULV (Ultra Low Volume) fogging.

- ULV sprayers release very tiny aerosol droplets that stay in the air and kill microorganism.

- The effect of fogging does not last very long. - This treatment consists of spraying of odorless chemical all over on

targeted areas. - This layer gets depleted over time so regular treatment is

recommended for better results. - Mostly spraying method will be recommended and use as residual a

control.

18.3 Efficacy:

For your satisfaction you may record microbial plate count before and after the treatment and assess the efficacy. However, it must be noted that the Disinfestation treatment is a curative treatment and not preventive.

18.4 Time required: The actual operation requires approx. 08 hours depending upon the size of the area to be treated, air tightness including time required for sealing, and making the premises functionally airtight; which ensures low shut down time.

18.5 Residues:

After the aeration is complete, no residues of the disinfectants used remain suspended in the area treated. The treatment is of curative in nature and not preventive.

18.6 Frequency:

Recommended on a Fortnightly / Monthly basis.

18.7 Benefits / Advantages - Harmless treatment with Govt. permitted chemicals / products. - Completely odorless solution - Play an important role in achieving sterile atmosphere in working areas

and other associated susceptible areas. - Help to provide clean, sterile and fresh environment - Kills microorganism in the environment - Protecting your entire home with a unique spray for walls, curtains, dark

corners and their resting places.


19. Recommended Solution and machineries for environmental cleaning and disinfection and its use –

19.1 Virkon S” - Disinfectant and Virucide

Virkon S is the breakthrough disinfectant formulation that defines on farm biosecurity. With powerful, proven performance against over 500 strains of viruses, bacteria and fungi including Foot and Mouth Disease (FMD), Avian Influenza, Salmonella and Campylobacter, Virkon S is selected by governments worldwide for Emergency Disease Control. Hence, it is one-stop disinfection package for:

- Surfaces

- Equipment

- Vehicles

- Aerial disinfection

- Water delivery systems

Virkon® S is a balanced, stabilized blend of peroxygen compounds, surfactant, organic acids, and inorganic buffer. Virkon® S is recommended for use as a hard surface disinfectant in livestock production and transportation facilities. Virkon® S delivers 99.9999% kill of numerous pathogens including 31 bacterial strains, 58 viruses, and 6 fungi with no evidence of resistance, eliminating the need to rotate disinfectants to avoid resistance buildup.

19.2 Mode of Action

Virkon® S oxidizes sulfur bonds in proteins and enzymes disrupting the function of the cell membrane causing rupturing of the cell wall.

o Active Ingredients o Potassium peroxymonosulfate…………………………..21.41% o Sodium Chloride………………………………………….1.50% o Other Ingredients………………………………………..77.09% o Total Ingredient………………………………………...100.00%

Effective against Viruses, Bacteria and Fungi in Industrial and Agricultural/Animal Facilities.


19.3 Dilution Rates

Quantity of water 0.5% Solution 1.0% Solution 2.0% Solution

1 quart 0.15 oz 0.3 oz 0.7 oz

1 gallon 0.65 oz 1.3 oz 2.7 oz

10 gallons 6.7 oz 13.4 oz 26.7 oz

50 gallons 33.4 oz 66.8 oz 133.5 oz

1 scoop equals 1.3 oz or 1 scoop per gallon of water = 1%

19.4 Physical Properties

State Solid (powder or tablet) Color yellow Odor slight lemon

pH, 25ºC in-use solution 2.2–2.6

Specific gravity 1.07

Stability 1% solution stable for 7 days 20% loss of activity after 14 days in 350ppm hard water

Boiling Point decomposes on heating Solubility 9.2 oz/gal @ 69ºF

Density of 1% solution 9.3 lbs/gal

19.5 First Aid

A. IF IN EYES:

Hold eye open and rinse slowly and gently with water for 15-20 minutes. Remove contact lenses, if present, after the first 5 minutes, then continue rinsing eye. Call a poison control center or doctor for treatment advice.


B. IF ON SKIN OR CLOTHING:

Take off contaminated clothing. Rinse skin immediately with plenty of water for 15-20 minutes. Call a poison control center or doctor for treatment advice.

C. IF SWALLOWED:

Call a poison control center or doctor immediately for treatment advice. Have person sip a glass of water if able to swallow. Do not induce vomiting unless told to do so by the poison control center or doctor. Do not give anything by mouth to an unconscious person.

D. NOTE TO PHYSICIAN:

Probable mucosal damage may contraindicate the use of gastric lavage.

19.6 Machineries to be use –

Vapour Machine

Fogging Machine


LGC Global Energy FM LLC

Corporate Office 7310 Woodward Avenue, Detroit MI 48202

313 263 5020

Documents

LGC Global - City of Rochester