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www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 1 of 17 7/23/2020
Liability Program
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Liability Program includes coverage for: • Automobile Liability (non-owned & hired) • Law Enforcement Liability • Sexual Abuse • Drone Aircraft Liability (strict guidelines) • Public Officials’ E&O Liability • Employment Practices Liability • Liquor Liability • Employment Benefits Liability
$35,000,000 Per member, per occurrence Various aggregates may apply
and clash coverage as outlined. Refer to the
Memorandum of Coverage (MOC) for complete terms.
Pool Self-Insured Retention $2,000,000
Probability Level Funding/Discount Factor 70% / 2%
Member Retained Limit Member selected from $250K to $8M
Public Crisis Response coverage $300,000 First dollar coverage
Definition of Named Insured
Employees, Past & Present Officials, Volunteers,
Councils, Commissions, Agencies, Districts,
Authorities & similar Boards
Claim dispute resolution process Claims Cmte ► Board ► Court system (see MOC)
Ability to select TPA YES
Ability to select defense counsel (from panel of over 100 attorneys) YES
City Attorney firm may serve on defense panel YES
Structured Settlement /Expert Witness resources YES
Litigation Management Policies & Procedures YES
Government Code Section 984 applicable? YES
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 2 of 17 7/23/2020
Workers’ Compensation Program
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Limit of Liability - any one loss Statutory Employer’s Liability Coverage - any one loss $1,500,000 ICRMA Self-Insured Retention $1,500,000 Probability Level Funding/Discount Factor 75% / 2%
Member Retained Limit Member selected: $350K, $500K, $750K, $1M or $2M
Labor Code 4850 Benefits Included YES – up to $1.5M SIR Incidental Longshoremen’s & Harbor Workers’ Compensation Act Coverage Included
Domestic or International Crisis Management Expenses Up to $50,000 Annual Agg.
Nurse Triage - injured employee or supervisor reports claim, receive first aid advice, recommended course of action, assessment of the injury, and answers to questions
YES
Utilization Review and Bill Review YES ScripNet Prescription Cards YES Ability to select defense attorney YES
Covered Parties Employees and officers Volunteers if resolution
adopted
Coverage provided outside of California
YES Members reimbursed up to the amount payable under CA WC law, regardless of jurisdiction
selected by the employee
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 3 of 17 7/23/2020
Property Program
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Blanket / Policy Limit – Per Occurrence $250,000,000
Pool Deductible Loss Fund
$250,000 Per Occurrence $619,000 Annual Aggregate
Stop Loss
Member Deductible $10,000
Coverage - All Risks of Direct Physical Loss or Damage to Real Property, Personal Property, Business Interruption, Auto Physical Damage and Contractors Equipment including coverage extensions, subject to policy terms per manuscript policy form
Valuation: • Real Property - Buildings, Equipment,
Personal Property, Vehicles, etc. • Business Interruption • Coinsurance, Margin or Cap on Recovery
Replacement Cost
Actual Loss Sustained
N/A
Property Appraisals ICRMA coordinates; performed every 5 years
Sub limits* – per occurrence unless otherwise noted, include but are not limited to:
*Sub limits to be confirmed pending receipt of 20-21 policy
Accounts Receivable $10,000,000
Business Access – One Mile, 24 Hours $2,500,000
Business Interruption / Rental Value Policy Limit
Civil Authority – One Mile, 24 Hours $2,500,000
Computer Systems Non-Physical - Aggregate See Data, Programs, or Software
Consequential Loss Assumption Coverage $250,000
Contractor’s Equipment Scheduled
Contract Penalty Clause Coverage $250,000
Course of Construction Any project over $250,000 needs to be reported to the
carrier
Crisis Management – Aggregate, 24 Hours $100,000
Data, Programs, or Software $5,000,000 Debris Removal – Debris of Property Insured / Debris of Property Owned by Others $25,000,000 / $250,000
Decontamination Costs NCP
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 4 of 17 7/23/2020
Property Program continued…
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Delayed Occupancy $1,000,000
Dependent Property – 24 Hours $1,000,000
Docks, Piers & Wharves
Conditionally Covered (no wear/tear, impact from
watercraft – see Policy Form, pages 9-10.) If a dock burns
down it is covered.
Earthquake / Earth Movement Excluded – separate coverage
Earthquake Sprinkler Leakage $25,000,000
Equipment Breakdown Excluded – separate coverage
Unintentional Property Errors & Omissions $5,000,000
Expediting Expenses $1,000,000
Extended Period of Indemnity 365 days
Extended Warranty Coverage $250,000
Extra Expense 365 days Fine Arts – Per Item / Per Occurrence / at an exhibition, exposition, fair or trade show
$100,000 / $1,000,000 / $50,000
Fire Dept. Service Charge $250,000
Fire Protection Equipment Coverage $250,000
Flood Excluded – separate coverage
Fungus Remediation $1,000,000
Green Upgrade Valuation Policy Limit
Certified Green Valuation Policy Limit Outdoor Trees, Shrubs, Plants and Lawn Coverage – Any One Tree, Shrub, Plant or Lawn / Per Occurrence or Loss Event
$10,000 / $500,000
Mobile Communication Equipment Coverage $250,000
Mold/Fungus (resultant damage) - Aggregate $1,000,000
Newly Acquired Property (120 days to report) $25,000,000 Ordinance or Law – Coverages B&C Combined – Demolition & Increased Cost of Construction
$10,000,000
Ordinance or Law – Coverage A – Undamaged Portion of Building
Policy Limit
Ordinance or Law – Coverage D $5,000,000 Ordinance or Law – Coverage E $1,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 5 of 17 7/23/2020
Property Program continued…
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Personal Effects $1,000,000
Personal Property of Others $2,500,000
Pollutant Cleanup and Removal - Aggregate $500,000
Prototypes $1,000,000
Research and Development Documentation $1,000,000
Soft Costs See Course of Construction
Traffic Lights, Poles and Control Units Scheduled
Unnamed Locations $5,000,000
Valuable Papers and Records $10,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 6 of 17 7/23/2020
Auto Physical Damage Program
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Policy Limit – Per Occurrence $10,000,000
Pool Deductible $25,000 (inclusive of member deductible)
Probability Level Funding/ Discount Factor of pooled funds 70% / 2%
Member Deductible $10,000
Coverage - Auto Physical Damage & Contractors Equipment TIV – as scheduled
Valuation: • Vehicles • Contractors Equipment, etc.
Replacement Cost – not to exceed the value on file
Catastrophe & Maximum Aggregate Policy Limit for any combination of/or total losses during the policy term for all Vehicles and Contractors Equipment for risks of direct physical loss unless otherwise excluded. Coverage includes Earthquake and Flood.
$10,000,000
Sub limits – per occurrence unless otherwise noted, include but are not limited to:
*Sub limits to be confirmed pending receipt of 20-21 policy
Auto Physical Damage
Additional Debris Removal $25,000
Newly Acquired and substitute vehicles $1,000,000
Pollutant Cleanup and Removal $10,000
Towing and Labor Costs $25,000
Rental Reimbursement: $10,000 after 72 hour waiting period
Agreed Values: Up to the value on the scheduled on file
Personal effects: per person / per occurrence – in a vehicle not subject to a special deductible $1,000 / $10,000
Permanently installed communication equipment Included as part of the limit, not to exceed the value on
file.
Contractors Equipment
Limits – per item $1,000,000 (included in Policy limit)
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 7 of 17 7/23/2020
Auto Physical Damage Program continued…
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Equipment lease from others: per item / occurrence $100,000 / $100,000
Deductible Per scheduled Valuation Replacement Cost Additional Debris Removal Expense $25,000 Equipment lease or rented to others $50,000
Equipment loaned to others $50,000
Fraud and deceit $50,000
Waterborne $50,000
Construction Equipment: trailer / one loss $10,000 / $50,000
Employee Tools $10,000
Fire Department Service Charge $1,000
Pollutant Clean up and Removal $25,000 Recharge of fire Extinguishing $1,000
Rental Reimbursement Limit: $50,000 Waiting Period: 72 Hours
Reward for recovery of stolen equipment $1,000 Spare parts and fuel $10,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 8 of 17 7/23/2020
Earth Movement & Flood
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Earth Movement Limit – Per Occurrence & Aggregate
$75,000,000 *PML based on 500 Year
Return Period
Flood Limit – Per Occurrence & Aggregate $75,000,000 Deductibles:
• Earth Movement - % of Total Insured Value / Minimum per occurrence
• Flood – per occurrence
5% / $100,000
$100,000
Coverage - Earth Movement and Flood direct physical loss or damage to Real Property, Personal Property and Business Interruption per manuscript policy form • Earth Movement, broadened from
Earthquake, includes earthquake, landslide, mine subsidence, earth sinking, rising, shifting or sinkhole collapse
• Flood includes High Hazard Flood Zones
Valuation: • Real Property - Buildings, Equipment, • Business Interruption • Coinsurance, Margin or Cap on Recovery
Replacement Cost
Actual Loss Sustained N/A
*Property Program/Equip
breakdown
Sub limits – per occurrence unless otherwise noted, include but are not limited to:
*Sub limits to be confirmed pending receipt of 20-21 policy
Accounts Receivable $10,000,000
Animals - All Other Animals $5,000
Animals - Police and Fire Dog $20,000
Animals - Police and Fire Horse $50,000 Asbestos Damage - Named Perils (resultant damage) $10,000,000
Business Interruption / Rental Value Policy Limit
Course of Construction Policy Limit
Data, Programs, or Software $1,000,000
Debris Removal Policy Limit
Decontamination Costs Policy Limit
Definition of Occurrence 168 hours
Docks, Piers & Wharves Policy Limit
Earthquake Sprinkler Leakage Excluded – provided under Property
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 9 of 17 7/23/2020
Earth Movement & Flood continued…
COVERAGE ICRMA
(FY: 2020-21) Alternate
A Alternate
B
Equipment Breakdown Excluded – available under separate coverage
Errors & Omissions $25,000,000
Expediting Expenses $1,000,000
Extended Period of Indemnity 365 days
Extra Expense $2,500,000
Fine Arts – Per Item / Per Occurrence $100,000 / $2,000,000 Land Improvements including Trees, Shrubs, Plants, Lawns, Pavement & Roadways $2,000,000
Miscellaneous Unnamed Locations including tunnels, bridges, dams, catwalks, roadways, highways, culverts, parking lots and other owned paved lots
$2,000,000
Mold/Fungus (resultant damage) - Aggregate $2,500,000 Newly Acquired Property (120 days to report) - reporting only required for any locations or vehicles with values excess of $1M
$25,000,000
Ordinance & Law – Demolition & Increased Cost of Construction $10,000,000
Ordinance & Law – Undamaged Portion of Building Policy Limit
Ordinance & Law – Down Zoning Enhancement that allows for full replacement cost of current structure even if new laws restrict rebuilding to current structure specifications
Policy Limit
Pollutant Cleanup and Removal - Aggregate $500,000
Rented Mobile Contractors Equipment $5,000,000
Revenue Interruption $10,000,000
Service Interruption - Business Interruption $1,000,000
Service Interruption - Property Damage $5,000,000
Soft Costs Policy Limit
Traffic Lights, Poles and Control Units $2,500,000
Unnamed Locations $5,000,000
Valuable Papers $10,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 10 of 17 7/23/2020
Equipment Breakdown / Boiler & Machinery
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Blanket / Policy Limit – Per Occurrence $250,000,000 Deductibles - Per Occurrence; except: • Business Income and Extra Expense • Spoilage Damage - whichever is greater • Utility Interruption:
- Spoilage Damage - whichever is greater - Business Income and/or Extra Expense - Waiting period
$10,000 1 x Daily Value
10% of Loss or $10,000
10% of Loss or $10,000 1 x Daily Value
24 hours
Coverage – Equipment Breakdown property damage and business income/extra expense loss from mechanical or electrical breakdown
Valuation: • Real Property – Buildings & Equipment • Business Interruption • Coinsurance, Margin or Cap on Recovery
Replacement Cost
Actual Loss Sustained N/A
Sub limits – per occurrence unless otherwise noted, include but are not limited to:
Ammonia Contamination $2,500,000 Consequential Loss $2,500,000 Contingent Business Income/Extra Expense $2,500,000 Data or Media - Business Interruption $1,000,000 Data or Media - Covered Equipment $2,500,000 Errors and Omissions Policy Limit Expediting Expense $5,000,000 Extended Period of Restoration 30 Days Fungus/Mold, Wet Rot and Dry Rot (resultant damage) $250,000
Green Upgrades - % of property damage / maximum 25% / $100,000
Hazardous Substance $5,000,000 Newly Acquired Premises (365 day reporting) Policy Limit Ordinance of Law $10,000,000 Spoilage Damage $2,500,000 Utility Interruption Damage - Spoilage Damage $2,500,000 Utility Interruption Damage - Business Income and/or Extra Expense $5,000,000
Water Damage $5,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 11 of 17 7/23/2020
Crime
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Policy Limit – Per Occurrence $10,000,000 Coverage - Government Crime Policy form Deductible – Per Occurrence, except:
• Destruction of Electronic Data or Computer Programs
• Faithful Performance of Duty Coverage for Governmental Employees
• Funds Transfer Fraud - False Pretenses
$25,000 $5,000
$10,000
$25,000
Named Insured includes Employees (full & part-time), Bonded Positons, Chairperson and Members of Committees, Non-Compensated Officers, Students Gaining Work Experience, Terminated employees up to 90 days, Treasurers and Tax Collectors Volunteers
Member Limits – each loss: Employee Theft $10,000,000 Computer Fraud $10,000,000 Credit, Debit or Charge Card Forgery $5,000,000 Destruction of Electronic Data and Computer Programs $250,000
Expenses Incurred to Establish Amount of Covered Loss $100,000
Faithful Performance of Duty Coverage for Governmental Employees $1,000,000
Forgery or Alteration $10,000,000 Funds Transfer Fraud $10,000,000 Funds Transfer – False Pretense / Social Engineering $100,000
Inside the Premise $10,000,000 Outside the Premise $10,000,000 Money Orders and Counterfeit Money $10,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 12 of 17 7/23/2020
Cyber / Privacy Liability
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Pool Limits (per coverages outlined below) - Each Claim and Annual Aggregate: $10,000,000
Coverage – Privacy Liability loss resulting from data breach of customers' personal information
Deductibles - Each Claim, except; • Business Interruption - waiting period • Data Breach Coach
$25,000 8 hours
$0
Services include: • 24/7 data breach coach (no deductible) • Data breach team panel: legal, computer
forensic, notifications, call center, public relations, crisis communications, fraud consultation, credit monitoring, fraud alert, identity restoration advice.
• Assistance with providing sample IT policies
Member Limits – Each Claim & Aggregate: $3,000,000 Business Interruption $3,000,000 California Confidentiality of Medical Info. Act $1,000,000 Data Breach Fund – Outside Vendors/Providers $200,000 Data Breach Fund – Data Breach Team / Carrier $3,000,000 Digital Asset $3,000,000 Internet Media Liability $3,000,000 Network Extortion $3,000,000 Network Security Liability $3,000,000 Payment Card Loss $3,000,000 Privacy Liability $3,000,000 Regulatory Proceedings $3,000,000 Policy Aggregate $3,000,000 California Confidentiality of Medical Information Act $2,500,000
Data Breach Fund – Outside Vendors/Providers $1,000,000 Payment Card Loss $10,000,000 Policy Aggregate $10,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 13 of 17 7/23/2020
Terrorism
COVERAGE ICRMA (FY: 2020-21)
Alternate A
Alternate B
Program Limit: Per occurrence (for property damage and liability) $10,000,000
Annual Program Aggregate: $10,000,000 Member deductible: $0 Coverage: Enhanced terrorism coverage “for property, business interruption and liability” which can be triggered without the need for a formal Federal TRIA/TRIPRA qualifying declaration.
For the purpose of this Insurance: • An Act of Terrorism means an act or series of
acts, including the use of force or violence, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s), committed for political, religious or ideological purposes including the intention to influence any government and/or to put the public in fear for such purposes.
• An act of sabotage means a subversive act or series of such acts committed for political, religious or ideological purposes including the intention to influence any government and/or to put the public in fear for such purposes.
Service Interruption $50,000,000
Contingent time element
$25,000,000 any one occurrence and in the
aggregate for direct suppliers only.
Indirect coverage excluded.
Leader/attraction property: Coverage is excluded in its entirety
Civil and Military authority: • 5 mile distance limitation to apply outside of
metropolitan regions. • 1 mile distance limitation to apply in
metropolitan regions
This coverage is sub limited to $50,000,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 14 of 17 7/23/2020
Governance
Item ICRMA Estimated Value/Cost
Alternate A
Alternate B
Self-insured program rating basis Payroll & loss experience
CAJPA Accredited YES with Excellence
Efficiency and Convenience
YES ICRMA handles annual insurance renewals, claims audits, actuarial
services, and vendor coordination
Additional Programs Offered YES;
stand-alone placements available
Minimum Commitment Period 3 years Withdrawal Notice Requirement 12 months (7/1) Withdrawal penalties No Withdrawal Administrative Fees (for next 3 years) 3 years after exit
Governance: Each Member has seat on Board
• 6 meetings/year • Every member is
active/engaged Active Claims Committee
• 6 meetings/year Ability to volunteer for an Ad-Hoc Committee
YES
Member Ownership: Board retains decision-making rather than delegating to Executive or Administrative Committee
YES
City directs litigation within its retained limit YES
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 15 of 17 7/23/2020
Additional Services
Item ICRMA Estimated Value/Cost
Alternate A
Alternate B
Services contracted
• Pool administrator • Liability and WC program
managers • Financial services • Financial auditor • Investment advisor • Actuary • Claims auditor • Coverage counsel/general
counsel • Broker • Pre-employment physical
evaluations provider
Litigation Management / Claims oversight
Included Biannual claim reviews
between ICRMA, City, TPA adjuster, and defense
attorneys
Claims Audit Biennial claim audits of
member Liability and WC TPAs
Included $5,000 ea. annually
Annual Actuarial Analysis
Included ICRMA funds’ performance of individual studies for each
member
$8,000 - $10,000 Annually
Website Interactive website with
training resources and risk management content
Webinars Hundreds of online modules available
Varies based on usage
ICRMA University In-person, expert-led trainings on risk management topics per
year
Varies based on usage
Learning Management System
Supervisors assign training and track attendance Starts at $10,000
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 16 of 17 7/23/2020
Additional Services continued…
Item ICRMA Estimated Value/Cost
Alternate A
Alternate B
Rent a Risk Manager Provides project-based expertise
Varies based on usage
Evidence of coverage letters
Submitted via email; letters generated by administrator
Template policies available Yes
Loss control Programs & services only;
Individualized and customized services
Varies based on usage
Contract review Included
Pre-employment Medical Screening management
Included Services provided by Occu-
Med
$2,000 - $6,000 Annually
Online Renewal and Exposure Tracking
Members complete renewal apps & update property
schedules online
Varies based on usage
Ergonomic Evaluations Online or office assessments through Remedy Interactive
Varies based on usage
Scholarship Fund
Members may use toward approved conferences such as PARMA, PRIMA, AGRiP,
CAJPA
Estimated at $2,500 per person (up to 3
attendees per member)
Risk Management Fund Included
Members may use toward any risk management purpose
Up to $5,000 per year contribution; capped at $25,000
Enquiron Employment related legal advice
Varies based on usage
Safety National Online Portal – trainings
Risk Control training and webinars
Varies based on usage
www.icrma.org
18201 Von Karman, Suite 200, Irvine, CA 92612
This information is provided as a resource and does not include all of the terms, coverages, exclusions, and conditions. Read the entire MOC or policy for details.
Page 17 of 17 7/23/2020
Cost of Coverage – Member Name Line of Coverage (PY 2019-20) ICRMA Alternate A Alternate B
Liability Program Limit - $35,000,000
Member Retained Limit ($250,000-$8,000,000)
Workers’ Compensation and Employer Liability
WC Limit - Statutory EL Limited-$1,500,00 Member Retained Limit ($350,000-$3,000,000)
Property Program
TIV $2.3 Billion Limit $250,000,000 Pool Deductible – $250,000 Member Deductible – $10,000
Auto Physical Damage TIV $128 Million Limit $10,000,000 Pool Deductible – $25,000 Member Deductible – $10,000
Earth Movement & Flood TIV EM+FL $827 Million Limit EM+FL $75 Million Deductible 5% of TIV or $100,000 Minimum Crime Deductible - $25,000 Limit - $10 million
Cyber Deductible - $25,000 Limit - $3 million Annual Agg - $10 million
Terrorism Deductible - $0 Limit - $10 million Annual Agg - $10 million
TOTAL:
Are all services provided by ICRMA included within the price listed? If not please attach another page which lists all services not included.