Liam Maxwell UK Government CTOGovernment Digital Service@liammax

Two years ago we were in a bad place

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"…an approach that was bad for users, bad for the taxpayer and bad for growth."

Francis Maude

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Inadequate competition and an abdication of control

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Long term, exclusive contracts with an "oligopoly" of suppliers

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They have left town

Government rewrote the rules on financial approvals

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We don't extend IT contracts or let ones over £100m

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The Goverment saved £316m though IT Reform in 2011/12 alone

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We build on shared platforms like GOV.UK

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We build services based on user needs

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We build services on open standards and open source not closed systems

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We encourage SMEs and create a diverse supplier base

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We use the Government Service Design Manual to help departments build great services

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With a guide for CTOs

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We're identifying common areas that can be shared and then redesigned

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Rebalancing government technology

We are entering a new world

GOV.UK launched in October 2012

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Single place for all government services and information online

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Simpler, clearer, faster services for UK businesses and citizens

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Since launch it’s had:

visits 187,693,708page views 46,578,264site searches 9,436,711

5 million visits a month more than the previous 2 Government sites

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Our users seem to like it:

Twice as many say it’s easy to complete a task on GOV.UK (61%) vs Business Link (29%)

(face to face testing – 120 interviews)

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And it’s not just us saying it

http://www.bbc.co.uk/news/entertainment-arts-22164715

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50,000 documents published

222 subdomains closed

116,000 documents archived

275,000 redirections

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We will save £50 to £70 million a year and make it easier to find out and understand what government is doing

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For instance…"What is the government doing about gangs?"

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Previously - incomplete information, spread across many sites, in a huge range of formats

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GOV.UK now has a consistent and clear set of policy pages

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Next we’re going to work on transactions and identity

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We're redesigning services with over 100,000 transactions per year

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This will transform the majority of our most significant transactions

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According to the Digital Efficiency Report this will deliver £1.1bn+ in savings

Because the average cost of a digital transaction is:

20 x lower than phone30 x lower than postal50 x lower than face-to-face

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http://publications.cabinetoffice.gov.uk/digital/efficiency/

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Our delivery approach is user-focused, agile and iterative.

Not:

But:

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You can find more detail about ‘how’ in the Digital By Default Service Manual

https://www.gov.uk/service-manual

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The Rural Payments Agency alpha is a good example of the changes we can all make, and how quickly we can do it

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We think we’re working on something radical and important…and there’s plenty more to come

Thank youdigital.cabinetoffice.gov.uk@GDSteam@liammax