LIBER: Closing meetingCredo without which one cannot achieve anything

The only irreplaceable capital an organization possesses is the knowledge and ability of its people.

The productivity of the organization depends on how effectively people share this human capital with those who can use it.

LIBER: Closing meetingSo much to do:

Day-to-day work Knowledge of the collections New demands and possibilities…

What is the changing role of the manuscript librarian?

LIBER: Closing meetingVision

Have your own authentic generalist vision

Zdenek Uhlir: Answer to the changes

Avoid detail

Jutta Weber: When, Who, What, Why

LIBER: Closing meetingPolicy

Structure your policy

Bettina Wagner: DFG set a good example Be realistic and selective

Martin Bossenbroek: make choices Be aware of statistics

André Bouwman: relate size to tasks

Beth McKillop: Key performance indicators

LIBER: Closing meetingMarketing & PR

Influence your market

Stephen Hartog: positive & professional approach Know your users

Mura Ghosh: listen to your clients Sell yourselves

Anton Korteweg: … and get gifts in return!

LIBER: Closing meetingWays of change Human factor

Eef Overgaauw: proper education Physical factor

Leslie Morris: build one huge central

Harvard University library

(according to Jan Krikken)

LIBER: Closing meetingPreliminary conclusion

Scattered picture: We all have the same problems We still lack coherent solutions

Do not despair: it takes 5 to 10 years!

LIBER: Closing meetingDifferences between us

Small - large National libraries - University libraries Other institutions

What connects us...?

LIBER: Closing meetingThemes

User orientation Knowledge management Crossing borders

LIBER: Closing meetingUser orientation

Adapting to the user’s needs

Difficulties: Know your users. Who are they? What do they want? Serious investigation methods wanted! Interactive means available

LIBER: Closing meetingKnowledge management

Professional and personal skills Education Curator as two-headed monster:

Content and/or ICT Specialist and/or generalist Researcher and/or manager

LIBER: Closing meetingCrossing borders

Manuscripts in the virtual world New possibilities for research and general interest Connecting the global heritage Multidisciplinary approach:

Added value for all parties involved!

LIBER: Closing meetingSuggestion to the expert group

Organize three international working-groups Analysis, research, working programs Presentation next conference

LIBER: Closing meetingPersonal observation

Krikken was right:

Never mention the endless task to underpin the need for extra money or more staff.

So that’s a DON’T!

LIBER: Closing meetingPersonal observation

DO: Develop a vision that falls in with the mission of your institute Take into account what is going on in the rest of the world with respect to content (information, research, technique) Be aware of developments in government-policy and the society as a whole

LIBER: Closing meetingPersonal observation

DO: Make the vision tangible: policy targets Make project plans with clear targets, sharp financial foundations and time-limits

One of your targets should be: A Happy Client

-> then you will be happy too!