LIBERIA TELECOMMUNICATIONS CORPORATION - TLC Africa · 2008-11-19 · Draft land review legal document, contracts and related Agreements. Provide interpretation of the Telecommunications

LIBERIA TELECOMMUNICATIONS CORPORATION

DEPARTMENT : ADMINISTRATIONJOB TITLE : DIRECTOR OF ADMINISTRATIONREPORT TO : MANAGING DIRECTOR

DUTIES AND RESPONSIBILITIES

Shall be responsible to organize, plan, coordinate and effectively monitor activities relating to the administrative functions of the Corporation.

Provide general supervision to activities relating to personnel, purchasing, and maintenance.

Develop policies, guidelines, and procedure on human resource development, transfers, promotion, scholarship awards, employees’ welfare, programs and other related matters in close collaboration with relevant departments and the approval of Management.

Ensure that approved policies, guidelines, and procedures are effectively implemented and fairly applied.

Ensure that training need assessments are carried out by the Training Department in association with the Personnel and other relevant Departments.

Ensure that periodic evaluation of employees’ performance is carried out and management is properly informed of the results of such evaluation.

Ensure that salary structure, benefit schemes and the employees’ handbook are periodically reviewed in respect to their updating.

Participate in contract negotiations in which the Corporation has interest. Review draft contracts/agreements for goods and/or services and advise management as their acceptance or rejection.

Prepare and submit monthly, quarterly and annual reports on activities of the administrative areas.

Responsible for developing and implementing a Corporate Code of Ethics.

Oversee the design and implementation of a structured Human Resources system.

Perform other duties as may be assigned him/her by the Management.

Qualifications & Experience BA/MBA with 5 to 10 years relevant experience Experience with capacity building within large corporate structure Good people skills and ability to work in a team

DEPARTMENT : FINANCIAL MANAGEMENTJOB TITLE : COMPTROLLERREPORT TO : MANAGING DIRECTOR


1. Shall serve as chief financial officer of the Corporation and serve as a signatory to all bank accounts of the corporation; initiate the opening of new accounts at banks; shall be responsible to develop systems and procedures for the efficient use of the financial resources of the Corporation; and shall also develop effective and efficient systems for recording, analyzing and reporting accounting financial information.

2. Prepare and submit the annual budget of the Financial Department for submission to Management.

3. Develop financial projections for preparation of the annual budget of the Corporation; coordinate its preparation and be responsible to ensure its completion and presentation to the Managing Director.

4. Monitor the efficient implementation of the approved annual budget and take corrective measures to discourage budgetary overruns and investigate results in close consultation with the Managing Director.

5. Develop plans and strategies for identifying, negotiating and acquiring financing for operations and development.

6. Evaluate feasibility studies in support of new projects and other financial undertakings and advise the Managing Director as to their financial viability/feasibility.

7. Participate in the negotiation of loans, projects and other financing arrangements and advise the Managing Director in respect to which course of action to pursue.

8. Ensure that the accounting functions of the Corporation are effectively and efficiently carried out institutional corrective measure where necessary.

9. Undertake an assessment of the accounting system and functions. Institute modification and/or introduce appropriate changes.

10. Prepare and submit monthly, quarterly, and annual and other financial statements and information to the Managing Director.

11. Ensure that work schedules and plans for the employees of the Financial Department are prepared, approved and properly implemented.

12. Develop training programs for personnel of the Financial Department in association with the relevant departments and ensure the effective and efficient implementation of approved training programs.

Qualifications & Experience BA/MBA with 5 to 10 years relevant experience Experience with managing the affairs of an accounting department Experience with developing systems and procedures to ensure effectiveness of the accounting

system Good people skills and ability to work in a team

DEPARTMENT: ADMINISTRATIONJOB TITLE : HUMAN RESOURCE MANAGERREPORT TO : DIRECTOR OF ADMINISTRATION

DUTIES AND RESPONSIBLITIES

Develop, advice and implement policies and regulations relating to the effective use of personnel.

Draw up a comprehensive plan and help implement policies and programs relating to working practices, recruitment, pay and other conditions of employment, and supervise the activities of the employees.

Ensure that the Corporation employs the right balance of staff in terms of skills and experience.

Work closely with various departments in respect of personnel matters.

Prepare advertisements, check application forms, shortlist, and organize interviews for the purpose of selecting candidates.

Develop, with line managers, HR planning strategies that take into consideration immediate and long-term staff requirements in terms of numbers and skill levels.

Recruit, test, select and place successful candidates in close collaboration with relevant department and in keeping with man-power needs and policies of the Corporation.

Implement policies, guideline and procedures related to employment, promotion, transfers, attendance and other personnel matters in consultation with the Director for Administrative Services for the approval of management.

Manage all employees’ welfare related programs including insurance, medical and retirement.

Scrutinize monthly payrolls of the Corporation to ensure consistency with approved number of personnel, salary levels and benefits.

Ensure that management policies, guidelines and procedures are disseminated and interpreted to employees when necessary.

Maintain, manage, secure and update personnel records of employees of the Corporation.

Prepare and submit monthly, quarterly and annual reports of the activities of the Human Resource Department to the Management.

Perform other duties as may be assigned him/her by the management.

Qualifications & Experience

BA/MA with 5 to 3 years relevant experience. Good people skills and ability to work in a team. Understanding of Labor Laws of Liberia.

DEPARTMENT : SECURITY & ASSET MANAGEMENTJOB TITLE : DIRECTOR OF SECURITY & ASSETREPORT TO : MANAGING DIRECTOR


Build a functional Security Department.

Implement best-in-class corporate security schemes, and measurable parameters, to ensure continued improvements in the quality of security and asset protection.

Manage security contractors and allocate resources as needed.

Prepare monthly security briefing and report for management.

Implement and maintain access control for all Corporation facilities.

Organize, coordinate and supervise all aspects of the security of the Corporation.

Develop systems and procedures that ensure adequate security for the Corporation.

Participate in the recruitment, selection, training and placement of personnel of the Department.

Prepare and submit to the Director of Operations an annual budget of the Department for review and subsequent inclusion in the Corporation’s annual budget.

Ensure that qualified and competent security personnel are posted at strategic locations on the premises of the Corporation.

Provide effective monitoring of human and vehicle traffic in/out of the premises of the Corporation.

Ensure that material, supplies and other assets of the Corporation leaving and entering the premises of the Corporation and properly authorized.

Conduct investigations as directed by Management.

Develop training packages in close collaboration with the Training Department and ensure that approved training packages are effectively implemented.

Carry out periodic performance evaluation of personnel within Department with the view to identifying areas requiring improvement and to identify personnel deserving promotion, etc…..

Prepare and submit monthly, quarterly and annual report(s) to the management of the Corporation.

Incorporate technical day to day surveillance of the Corporation.



BA/MA with 5 to 10 years relevant experience. Experience with electronic access control surveillance is required. Experience as security lead in a technology environment is desirable.

DEPARTMENT : LEGALJOB TITLE : IN-HOUSE LEGAL COUNSELREPORT TO : MANAGING DIRECTOR


Support and represent the Corporation in all legal matters, including court cases.

Draft land review legal document, contracts and related Agreements.

Provide interpretation of the Telecommunications Law.

Monitor telecom industry to prevent any anti-competitive activity.

Help in the development of strategic legal plans and policies for the Corporation and ensure that the legal framework requirements are met.

Interprets contract provisions and reviews contracts for accuracy and changes prior to bid and renewal.

Responsible for developing and presenting the Legal Department’s annual budget on schedule.

Will have overall responsibility for the Legal Department


Qualifications & Experience JD/LLB with 3 to 5 years relevant corporate legal experience Experience with the legal system in Liberia Experience as in-house corporate counsel

DEPARTMENT : OPERATIONSJOB TITLE : FACILITY MANAGER REPORT TO : DIRECTOR OF OPERATIONS


Oversee the management and maintenance of all real estate and buildings

Assist in the preparation of document, designs of working drawings, technical specifications, cost estimate and tender documents for infrastructure and facilities renovations undertaking by the corporation.

Conduct quality assurance of all infrastructure works.

Supervision of all facilities contract work.

Liaise with corporate security to maintain appropriate access control at all facilities.

Shall be responsible to organize, plan, coordinate and monitor the activities of the Facility Department.

Supervise all aspects of the maintenance of the corporation buildings, covering such areas as carpentry, plumbing, masonry, painting and janitorial services.

Participate in the review and concluding of contracts for maintenance services such as carpentry, plumbing, masonry and painting in association with relevant departments of the corporation.

Prepare cost estimate for repairs of existing structures outside of the capacity of the Facility Department.

Ensure that the Department is adequately provided with material, supplies and other items in sufficient quantities to allow the Department perform its task effectively and efficiently ensure that such materials, supplies and other items are properly utilized and accounted for.

Prepare and submit to the Director for Operations an annual budget of the department for review and consideration by management.

Evaluate the performance of personnel of the facility department in association with the Personnel Department.

To ensure that all assets are accounted for and manage properly, and that all electrical devices and vehicles are running and in good condition.


Qualifications & Experience BA/BS in technical discipline with 3 to 5 years relevant experience. Experience with building maintenance and support required. Knowledge of civil and structure engineering.

DEPARTMENT: ADMINISTRATIONJOB TITLE : ADMINISTRATIVE ASSISTANT REPORT TO : DIRECTOR OF ADMINISTRATION


Organize and manage daily general office functions, including communications, equipment, supplies, property etc.

Maintain the office filing systems and keep good communications with staff on compliance with policies and procedures.

Record minutes of meetings and distribute to concerned staff within a predetermined time after the meeting is held.

Manage petty cash in accordance with the Corporation’s Account & Procedures Manual.

Ensure that all customers and visitors are promptly attended to and designated staff advised accordingly.

Handle other responsibilities as assigned by the MD or his/her designee.


Qualifications & Experience BA/BS with 1 to 3 years relevant experience Proficiency in various office equipment and applications, especially in MS Office Suite

Detailed-oriented and organized

DEPARTMENT: BUSINESS DEVELOPMENT & MARKETINGJOB TITLE : DIRECTOR OF BUSINESS DEVELOPMENT & MARKETINGREPORT TO : MANAGING DIRECTOR


Develop annual business plan in conjunction with management, which details activities to follow during the fiscal year.

Responsible for the performance and development of the Account Executives.

Initiates and coordinates development of action plans to penetrate new markets.

Conducts one-on-one review with all Accounts Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’ sales and activity performance.

Provides timely feedback to senior management regarding performance.

Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.

Maintains accurate records of all pricings, sales and activity reports submitted by Account Executives.

Demonstrates the ability to carry on a business conversation with business owners and decision makers.

Maximizes all opportunities in the process of closing a sale resulting in the taking of market share form larger competitors.

Assist Account Executives in preparation of proposals and presentations.

Recruits, tests, and hires Account Executives based on criteria agreed upon by management in collaboration with Human Resource Manager.

Develop a transparent pricing structure for sales of goods and services.

Negotiate and establish sales and distribution channels.

Conduct market feasibility study and sales forecasting.

Liaise with Government entities to determine need and requirements.

Responsible for managing sales targets and rejections.



BA/MA with 5 to 10 years relevant experienceExperience in launching successful marketing campaignStrong understanding of customer and market dynamics and requirementsProven leadership and ability to drive sales teams

DEPARTMENT : OPERATIONSJOB TITLE : DIRECTOR OF OPERATIONSREPORT TO : MANAGING DIRECTOR

DUTIES AND RESPONSIBILITIES Provide overall technical leadership in the installation and support of LIBTELCO’s new CDMA

2000 1X EV-DO network.

Coordinate and monitor the activities of departments involved with construction, installation, rehabilitation, repair and maintenance of all telecommunications equipment.

Provide the necessary engineering and design support in various areas of telecommunications engineering as these relate to nationwide network deployment and support.

Develop, organize and monitor activities related to network deployment and operational support.

Provide expert advice on the selection, purchasing and deployment new technologies to enhance existing and future network deployment.

Develop Standard Operating Procedures (SOP).

Review work schedules and plans prepared and submitted by departments under the direct supervision of the Operations Manager prior to their implementation.

Review and evaluate proposal(s) for engineering designs and services, construction and installation of structures and equipment relating to technical services.

Maintain accurate record(s) of spare parts, equipment, material, supplies and other items entrusted to the Operations Department and the departments under his direct supervision to facilitate the duties and responsibilities assigned them.

Review plans and schedules for routine and capital maintenance and monitor adherence to approved maintenance procedures and program

Shall be responsible to organize, plan, coordinate and supervise the activities of the Operations Department.

Establish network system standards and policies concerning connectivity, operation, and growth.

Assists agencies in determining needs for voice, data and video transmission, reception and utilization; provides expertise in developing most effective strategy to resolve issues.



BM/MS with 5 to 10 years relevant experience Proven experience in telecommunications and wireless technology Familiarity with the telecom sector in Liberia

DEPARTMENT : INFORMATION TECHNOLOGY (ICT)JOB TITLE : DIRECTOR OF INFORMATION TECHNOLOGYREPORT TO : MANAGING DIRECTOR


Build a functional ICT Department.

Responsible for developing and presenting the ICT Department’s annual budget on schedule.

Develop and implement corporate wide ICT policies and procedures.

Design and Implement a corporate data center.

Shall be responsible to plan, organize, coordinate and supervise the activities of the ICT Department to ensure and promote the effectiveness and efficiency of the Department.

Supervise the storage, analysis and retrieval of data including the preparation of reports as requested by Management.

Carry out training needs, assessment of the Department and other user departments of the Corporation in close collaboration with the Training Department.

Develop training packages for ICT staff and other users of ICT equipment; organize and supervise the implementation of approved training packages in collaboration with relevant department(s) of the Corporation.

Identify system(s) and/or programs requiring modification.

Supervise system design, documentation and installation.

Prepare specifications for the system replacement and upgrading ICT software and hardware; review proposals for carrying out works related thereto.

Prepare the annual budget of the Department for submission to the Managing Director.

Prepare and submit to the Managing Director monthly, quarterly and annual reports on the activities of the Department.

Qualifications & Experience BS/MS with 5 to 10 years relevant experience Familiar with all aspect of data networking Experience managing large scale technical projects is desirable

DEPARTMENT: ADMINISTRATIONJOB TITLE : CUSTOMER CARE MANAGERREPORT TO : DIRECTOR OF ADMINISTRATION


Act as the liaison between customers and LIBTELCO to ensure customer satisfaction.

Contact customer 30 days prior to contract expiration to extend the customer contract with LIBTELCO.

Initiate Move/Add/Change orders for existing customers.

Provide customers with solutions for efficiency and scalability.

Provide feedback for process improvement and trouble trends.

Handle irate customers and sensitive issues.

Know the status of each work order – be able to communicate the status of each job via conversation with technicians and customers.

Provide customer with upgrade incentives during regular calls in order to encourage the customer to remain with LIBTELCO.

Implement best-in-class customer support schemes, and measurable parameters, to ensure continued improvements in the quality of administrative services.

Handle billing inquiries.

Open and log all internal ticket information for repair tickets.

Answer general telecommunication product questions.

Manage customer service representatives.


Qualifications & Experience Minimum, high school graduate or above. 3 to 5 years relevant experience. Detailed-oriented and organized.

All the positions are fulltime, and are open to all suitably qualified Liberians. All positions requires applicant to be computer literate and possess a minimum of a bachelor degree in applicable field from an accredited institution. The Corporation is sensitive gender, age, culture and religion and encourages former employees are to apply. All successful applicants will be working in a multi-cultural environment. Deadline for submission of applications (along with relevant documentation) is November 21, 2008. No solicitation for advertised positions is allowed. Only short-listed applicants would be contacted. Applications should be addressed to: LIBTELCO, Liberia Telecommunications Corporation, Broad and Lynch Streets, Monrovia, Liberia or Emailed to [email protected].

Documents

LIBERIA TELECOMMUNICATIONS CORPORATION - TLC Africa · 2008-11-19 · Draft land review legal document, contracts and related Agreements. Provide interpretation of the Telecommunications