About the Authors

David Ellis is Professor in the Department of Information Studies atAberystwyth University. He was previously lecturer and senior lecturer inthe Department of Information Studies, University of Sheffield. He has aPhD and an MA in Information Studies from the University of Sheffield,and a BA in Philosophy and Politics from the University of Durham.His PhD study of the information behaviour of academic social scientistsrepresented one of the first attempts to apply a rigorous qualitativemethodology to modelling the information seeking patterns of social scienceresearchers and was subsequently extended to studies of scientists in bothacademic and industrial research environments. These interests were furtherdeveloped in the course of the uncertainty in information seeking projectcarried out in collaboration with researchers at the University of Sheffieldand the University of North Texas. Professor Ellis has published extensivelyin the information studies field, his work has been recognised as representinga distinct, substantive and methodological contribution to the fields ofinformation behaviour and information retrieval research, and is widelycited in both. His current research interests are in the areas of informationbehaviour, information and knowledge management and informationsystems. Professor Ellis’s professional activities have included service onthe UK Research Assessment Exercise, Peer Review Panel for Libraryand Information Management, and Research Convenor of the Arts andHumanities Research Council (AHRC) Peer Review Panel for Librarian-ship, Information and Museum Studies. He is a member of the AHRC andthe Economics and Social Sciences Research Council (ESRC) Peer ReviewColleges and Research Notes Editor of the International Journal ofInformation Management.

Matthias Gortz recently finished his PhD at the University of Hildesheim,Germany. In his thesis on task-based information seeking he analysed therole of the social Web and intranet as sources of information in theworkplace of young professionals. During his time as research assistant at

298 About the Authors

the Institute of Information Science and Natural Language Processing hepublished a variety of research papers on collaborative learning, interna-tional information management and information seeking behaviour.Furthermore, Matthias gave lectures and seminars for BA/MA students inthe fields of social web, user generated content, information managementand information seeking and retrieval. Today, he is part of the EuropeanResearch Network of Workplace Information and works as a consultantfor learning, collaboration and knowledge management at AccentureManagement Consulting.

Margaret Greene BA (Hons) MRes MSc completed the research for thischapter as part of the Masters Dissertation element in the MSc Informationand Library Studies. The wider dissertation examined a number of aspectsof the impact of neoliberal/free market thinking on the professional practiceof public librarianship. She originally had trained as a Registered GeneralNurse, after which she undertook a BA (Hons) in Geography and EnglishStudies in 1999 which included a study of women’s fear of crime in publicspaces. This was further developed into a Masters in Research (MRes) inGeography in 2000, entitled ‘A Spatial Analysis of Domestic Abuse inStrathclyde: Geographies of Women’s Aid and of Women’s Experiences ofDomestic Abuse’. After a career break to start a family, Margaret returnedto higher education to embark on the MSc Information and Library Studiesat the University of Strathclyde in 2010. As well as course work, thisincluded a dissertation combining content and discourse analysis along withan online survey to examine the impact of neoliberal and market discourseson public librarianship, which received a Distinction, and which workforms part of the data for this chapter.

Marja Haapaniemi, MA, is currently working as the Chief Librarian ofRenkomaki library in the city of Lahti. She graduated from the Universityof Oulu, Faculty of Humanities, centring her Master’s thesis around theconcepts of information behaviour and the information scape of aerialtravellers. Her research interests are in information behaviour, informationliteracy and impact evaluation. Marja has worked at the municipal libraryof Oulu as a librarian and as a researcher in the Library Spaces andConcepts in the Information Society project funded by the ESF.

Jannica Heinstrom is a Senior Lecturer in Information Studies at AboAkademi University, Finland. Currently she holds a Senior ResearchFellowship at the Institute for Advanced Social Research, University ofTampere (2012–2013). Jannica has a Master’s degree in Psychology and aPhD in Information Studies. Her research interests lie in psychologicalaspects of information interaction, such as personality, motivation and

About the Authors 299

emotion. In 2004–2008 Jannica was a visiting scholar at the Center forInternational Scholarship in School Libraries (CISSL) at Rutgers, the StateUniversity of New Jersey, USA. Her research has been funded by grantsfrom, among others, the Fulbright Association and the Academy ofFinland.

Fidelia Ibekwe-SanJuan completed a PhD in Information Science at StendhalUniversity, Grenoble (France) and became an Associate Professor in Infor-mation Science, a position she has held in three different French universities.She is currently a faculty member in Information and CommunicationSciences at the Jean Moulin University in Lyon (France). Fidelia hasauthored several peer-reviewed articles and written books in areas of researchsuch as domain knowledge mapping, text mining, information retrieval.She has been working lately on the theoretical foundations of library andinformation science with a view to comparing the Francophone Anglophoneconceptions. Fidelia is also a member of ISKO and the European chapterof the ASIST where she has held various board positions.

Carl Gustav Johannsen is Associate Professor at The Royal School ofLibrary and Information Science. He has previously been Head of theResearch School of Cultural Heritage from 2004 to 2011. Carl has a PhDwithin Quality Management from the Business School of Aarhus. He haspublished several books and research reports on evidence-based professionalpractice, public library issues, special librarianship, competitive intelligence,organisational theories and leadership, quality management and educa-tional questions concerning the profession. Carl has published more than130 papers and articles in academic and professional journals. He is memberof editorial boards of academic journals. He also has a comprehensiveinternational experience. He has lectured in many different countries andparticipated in many library development projects in, for example, theNordic countries, the Baltic States, Hungary, Egypt and South Africa. Carlhas been head of KAF (Research School of Cultural Heritage) and memberof government research councils. He has also had chairman’s and other keypositions in several Danish library associations concerned with public,research and special libraries.

Terttu Kortelainen, PhD, is Senior Lecturer of Information Studies at theFaculty of Humanities, University of Oulu, holds also an MSc degreefrom the University of Oulu (Geography). Her research interests are ininformetric research and the evaluation of libraries. She has supervisedresearch projects focusing on usability of different web services, evaluationof Northern Finnish public libraries, database indexing and content-basedretrieval of audio and video recordings, and the evaluation study of the

300 About the Authors

impact of the project Library Spaces and Concepts in the InformationSociety. Her publications consist of three study books, a doctoral thesis,articles on bibliometrics and articles on the study projects of the department.She is member of the Advisory Committee of the Finnish Social ScienceData Archive and the publication board of the Finnish Information Studiespublication series.

Maria Kronqvist-Berg is a doctoral student at the Department ofInformation Studies, Abo Akademi University and a member of theresearch project Library 2.0 — A New Participatory Context funded by theAcademy of Finland. In connection to the project she has co-authored abook and several articles and presented her research at both national andinternational conferences. Maria also co-organised the first InformationScience and Social Media — International Conference (ISSOME) in Turku2011 and co-edited its conference proceedings. Maria is expected to attain aPhD in 2013 and received her MSc from the Department of InformationStudies, Abo Akademi University in 2007. Her current research interests areinformation activities, users, library professionals, social media and publiclibraries.

Dorte Madsen has an MA in International Business Communication and aPhD in translation and specialist communication. She is Associate Professorin Communication Studies and Information Management at the Copenha-gen Business School where she has developed an international bachelor’sprogramme in Information Management, and an MSc graduate profilein Information Management. For a number of years Dorte was an infor-mation officer in a Danish government agency with responsibility forinformation and counselling on rare diseases and disorders. She was aninformation architect of a large-scale web portal which includes all infor-mation available in the Scandinavian languages on rare diseases anddisorders. The portal is funded by The Nordic Council of Ministers. Dorte’sresearch interests lie within information studies, interdisciplinarity andcurriculum development. Her key research interest is to study howinformation can be managed so that it can be used optimally andstrategically, and how information architectures can be developed to helppeople and organisations manage their information well. She is especiallyinterested in the disciplinary and interdisciplinary foundations of theinformation field, and in the theoretical foundations of informationarchitecture and information management. Dorte is currently involved inthe Research and Education Group in Information Architecture (REG-iA),http://reg-ia.org/. The group’s main purpose is to provide the basis toestablish IA as a full-fledged academic discipline and bridge the two camps

About the Authors 301

of professional practice and academia. REG-iA is the initiator of theJournal of Information Architecture.

Thomas Mandl is Professor for Information Science at the University ofHildesheim in Germany. He studied information and computer science atthe University of Regensburg, Germany and at the University of Illinois atChampaign/Urbana, USA. Thomas worked as a Research Assistant at theSocial Science Information Centre in Bonn, Germany and is now teaching inthe programme International Information Management at the University ofHildesheim in Germany. He received both a doctorate degree and a post-doctorate degree from the University of Hildesheim. Thomas’s researchinterests include information retrieval, human–computer interaction andinternationalisation of information technology and he has published some200 papers on these topics. He coordinated tracks at the Cross LanguageEvaluation Forum (CLEF), the European information retrieval evaluationinitiative. Currently, Thomas is a member of the management board of boththe special interest group in information retrieval (FGIR) and the specialinterest group on human factors of the German computer science society.

David McMenemy BA (Hons) MSc MCLIP FHEA is Course Director forthe MSc in Information and Library Studies at the University of Strathclydein Glasgow, Scotland. Before moving into academic life he worked for overa decade in a major city public library service, across several aspects ofservices including reference, lending and digital libraries. David is authorof over 60 papers, primarily focussed around the development of publiclibraries in the modern era, and the ethical implications of modernlibrarianship. He has particular interests in the area of how neoliberaldiscourses are impacting on both the role of the librarian and the publicperception of the public library in the modern era. David has also publishedwidely on the practical and ethical implications of information andcommunications technologies in modern libraries. He was awarded theElsevier/CILIP Library and Information Research Group for his project‘Open gateway or guarded fortress: variances in public library internetaccess in UK public libraries’. David was editor of Library Review between2006 and 2011, and is co-author of several books including Librarianship:An Introduction, Delivering Digital Services: A Handbook for PublicLibraries and Learning Centres, The Library and Information Professional’sInternet Companion and A Handbook of Ethical Practice. His first solo book,The Public Library, was published by Facet in December 2008.

Sue Myburgh has been an information professional for several decades,mostly as an academic, at the University of Cape Town, University of South

302 About the Authors

Australia and, most recently as Professor at the University of Parma, whereshe teaches and engages in research with regard to digital culturalinstitutions. She has investigated and worked in many areas of library andinformation science, including cataloguing and metadata, recordkeepingand archives, information retrieval and strategic information management,and knowledge management and community informatics. She is widelypublished, including two books published by Chandos, The New InformationProfessional (2005) and Educating Digital Librarians: Methods, Modes andModels (2012). She has also won several awards and honours, including theBritt Literary Award and a Fulbright Scholarship. Her main area ofresearch remains how social information problems can be solved, and howinformation is used.

Niels Ole Pors is Professor at The Royal School of Library and InformationScience. He has previously been Dean at the School with responsibilities forboth research and education. Niels has published several books and researchreports on user studies and information behaviour, research methods andstatistical analysis, organisational theories and leadership, quality manage-ment and educational questions concerning the profession. He has publishedmore than 250 papers and articles in academic and professional journals.Niels is member of several editorial boards of academic journals. He alsohas a comprehensive international experience. Niels has lectured in manydifferent countries and has led and participated in many library develop-ment projects in for example the Baltic States, Hungary, Macedonia andSouth Africa. He has been director of NORSLIS (Nordic — Baltic ResearchSchool of Information Studies) and member of research councils. Niels isalso an evaluator of several research programmes initiated by the EuropeanUnion.

Alan Poulter has been a Lecturer in Library and Information Science forover 20 years. He has published books and numerous academic papers, andgiven conference papers on library and IT-related topics: cataloguing/metadata, digital libraries, Internet technologies, information systems anddatabases. Uniquely for an academic, Alan’s previous career includesworking as a cataloguer and indexer at the British Library and database/thesaurus manager at the Science Museum. Past academic roles includeEditor of ITALICS: Innovations in Teaching and Learning in Information andComputer Sciences, Associate Editor of the journal Library Review and anEditorial Board Member of the Journal of Internet Cataloging. In aprofessional capacity David was Secretary of the Library and InformationResearch Group of CILIP, a member of the Council for CILIP Scotlandand CILIP Representation on the JSC. He has been a lecturer atLoughborough University and Leeds Metropolitan University and

About the Authors 303

taught courses at the Royal School of Librarianship in Copenhagen andVictoria University in Wellington. David is currently a Lecturer in theDepartment of Computer and Information Science at Strathclyde Uni-versity in Glasgow.

Samppa Rohkimainen (MSocSc, MRes) has been working as a ProjectResearcher in University of Oulu, Finland on the impact evaluation inESF-funded public library service development project ‘Places and Contentsin Information Society’, which has been active during the years 2009–2011.He has been collecting data, applied various research methods andevaluated the project’s impacts on three Finnish regional public librariesin the cities of Hameenlinna, Kouvola and Tampere during 2010–2011.Samppa’s research interests have extended to the development and tailoringof impact evaluation methods for public libraries’ online activities and tothe theoretical analysis of public libraries’ collaboration environment.Rohkimainen has studied social sciences in the University of Lapland,Finland and science and technology governance in European UniversityInstitute, Florence, Italy. Currently, he is an entrepreneur.

Maija Saraaste, MSc is the Assistant Chief Librarian in the Oulu CityLibrary — Regional Library. She has long-term experience in publiclibraries in adults, children and music departments. As the Assistant ChiefLibrarian Maija has been responsible for development and operation oflibrary information systems, internet services and library operations since1997. She has also actively planned and conducted library evaluations. In2009–2011 Maija worked in the Hameenlinna City Library in the ‘LibrarySpaces and Concepts in the Information Society’ project, funded by theEuropean Social Fund ESR. The sub-project of Hameenlinna focused onnew internet technologies and social media in library services. Localinhabitants contributed to content creation for two new services: Hame-Wiki and Virtuaalipolku.fi.

Amanda Spink was a Professor of Information Science with over 30 years’experience in information management and has worked in the United States,Australia and the United Kingdom. She has over 340 scholarly publicationsand 8 books, has an H-Index of 50 with nearly 10,000 citations, was Editorof the Emerald journal Aslib Proceedings and the Emerald Library andInformation Science book series, and was member of the Aslib AdvisoryBoard. Amanda’s research focused on theoretical and empirical studiesof information behaviour, including the evolutionary and developmentalfoundations. Her books included Information Behavior: An EvolutionaryInstinct, New Directions in Information Behaviour and several books aboutWeb search. The National Science Foundation, the American Library

304 About the Authors

Association, Andrew R. Mellon Foundation, Australian Research Council,Amazon.com, Vivisimo.com, Infospace.com, NEC, IBM, Excite.com,AlltheWeb.com, AltaVista.com, FAST and Lockheed Martin sponsoredher research. In 2008 Professor Spink had the second highest H-indexcitation score in her field from 1998 to 2008 [Norris, M. (2008). Rankingfellow scholars and their H-index: Preliminary survey results. LoughboroughUniversity, Department of Information Science Report].

Anna Maria Tammaro, PhD in Information Science, is teaching at theUniversity of Parma Department of Information Technology and is theLocal Coordinator of the International Master in Digital Library Learning(DILL) and the University Rector Delegate for e-learning. Her researchinterest is on digital library and digital library education. Anna Maria’sinternational activities include: currently Chair of the InternationalFederation of Library Association (IFLA) Division IV and member of theIFLA Governing Board, from 2007 to 2011 Chair of the Education andTraining Section. In 2011 she has been awarded by EUCLID the ‘Bobcats ofthe year’ for the contribution given to LIS in Europe. Anna Maria haspublished 6 books and about 70 papers on internationalisation of highereducation, recognition and quality assurance, digital library. She is in theEditorial Committee of the following journals: Libri (ISSN:0024-2667), SaurVerlag, Performance Measurement and Metrics (ISSN 1467-8047), Emerald,IFLA Journal (ISSN 0340-0352), Sage, Journal of Librarianship and Inform-ation Science (ISSN 0961-0006), Sage, New Review of Academic Librarian-ship (ISSN 1361-4533), Routledge, Digitalia (ISSN 1972.6201), ICCU.

Katrin Werner graduated at the University of Hildesheim, Germany in‘International Information Management’ in 2008. Currently, she is pursuingher PhD studies at the Institute of Information Science and NaturalLanguage Processing in Hildesheim. Her research is primarily concernedwith user satisfaction and user performance in the context of informationretrieval systems. She is also involved in different European researchprojects about search engine optimisation for SMEs and the efficientdevelopment of personas for international software projects.

Peter Willett obtained a first degree in Chemistry from Oxford, then MScand PhD degrees in Information Science from the Information School at theUniversity of Sheffield. He joined the faculty of the School in 1979, wasawarded a Personal Chair in 1991 and a DSc in 1997. Peter was the recipientof the 1993 American Chemical Society Skolnik Award, of the 1997Distinguished Lecturer Award of the New Jersey Chapter of the AmericanSociety for Information Science, of the 2001 Kent Award of the Institute ofInformation Scientists, of the 2002 Lynch Award of the Chemical Structure

About the Authors 305

Association Trust, of the 2005 American Chemical Society Award forComputers in Chemical and Pharmaceutical Research, and of the 2010American Chemical Society Patterson-Crane Award. Professor Willett isincluded in ‘Who’s Who’, is a member of the editorial boards of threeinternational journals and has over 520 publications describing novelcomputational techniques for the processing of chemical, biological andtextual information. His current research interests include: chemicalapplications of cluster analysis and graph theory; machine learning andsimilarity approaches for ligand-based virtual screening; and the use ofcitation data for the evaluation of academic research performance.

Christa Womser-Hacker is Full Professor of Information Science at theUniversity of Hildesheim, Germany and Director of the Department ofInformation Science and Natural Language Processing. She is involvedmainly in two master programmes International Information Managementand Information Technology and in establishing a Double Degree Pro-gramme with the Pai Chai University in Daejeon, South Korea. Prior to hercurrent position, Christa was an Assistant Professor at the University ofRegensburg, where she obtained her PhD. Her PhD thesis addressedevaluation aspects of patent information retrieval. The post-doctoral thesis(German ‘Habilitation’) was concerned with a model of meta-informationretrieval. At the University of Constance she had an interim professorshipfor information management. Christa has published many articles, twobooks and conference proceedings related to the field of InformationScience. She has been a reviewer for several scientific journals and a memberof programme boards of workshops and conferences. Currently, Christa isa member of several scientific advisory boards: of the German Institutefor International and Security Affairs, of GESIS Leibniz Institute forthe Social Sciences and of the German Institute of Sports Sciences.Furthermore, Christa participates in the management board of the GermanAssociation for Information Science, the Information Retrieval SpecialistGroup in the German Computer Society and the German HCI group. Hermain research focus is in cross-lingual information retrieval, user-friendly,intercultural human–computer interaction for information and learningsystems and information seeking behaviour. Since the beginning she hasbeen involved in the Cross Language Evaluation Forum (CLEF), theEuropean IR evaluation initiative.