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IHSMarkit LicenseManager Help ndash PDFLast revised February 24 2020
IHS Markit LicenseManager Page 2
Copyrightcopy 1997-2020 IHS Markit and its affiliated and subsidiary companies all rights reserved No portion ofthis publicationmay be reproduced reused or otherwise distributed in any form without prior writtenconsent of IHS Markit
TrademarksIHS Markit and the IHS Markit logo are trademarks of IHS Markit Other trademarks appearingin this publication are the property of IHS Markit or their respective owners
IHS Markit Global Headquarters4th floor Ropemaker Place25 Ropemaker StreetLondon EC2Y 9LY
IHS Markit LicenseManager Page 3
Table of contentsIHS Markit License Manager 4
Connecting to the License Service 5
Troubleshooting tip 5
Current Users tab 6
Licenses tab 8
Software tab 11
About tab 13
Activating deactivating network licenses 14
Best practice 14
Activating network licenses 14
Deactivating network licenses 16
Troubleshooting tip 16
License Manager usage logs 17
Gemalto recommendations for logmaintenance and documentation 18
Contact us 19
IHS Markit LicenseManager Page 4
IHSMarkit License ManagerTo set up a network licensing system you need to download and install network licensing tools
1 The License Service folder contains the installer for the Sentinel RMS LicenseManager TheSentinel RMS LicenseManager is the service that administers the network licenses for IHSMarkit applications and from now onwill be referred to as the License Service
2 The LicenseManager folder contains the installer for the IHS Markit LicenseManager TheIHS Markit LicenseManager is the interface to the License Service where you can activate deactivate licenses and view license usage and current users From now on it will be referredto as the LicenseManager
The License Service needs to be installed on your server and the LicenseManager can be installed onone or moremachines with connectivity to the server
To access the help click theHelp icon ( ) in the top right of the screen
Click the topics below to learnmore
l Connecting to the License Service
l Current Users tab
l Licenses tab
l Software tab
l About tab
l Activating deactivating network licenses
l Usage logs
l Contact us
IHS Markit LicenseManager Page 5
Connecting to the License ServiceThe License Servicemanages your network licenses You need to connect to it via the LicenseMan-ager to activate or deactivate any licenses
To connect to the License Service
1 Launch the LicenseManager application
2 In the Server Name field type the server name (or IP address) for the location where youinstalled the License Service
3 Click Connect
If you want to connect to a different server click Disconnect and then type the new servername (or IP address)
Tip If the LicenseManager is on the samemachine as the License Service set the Server Nameto localhost
Troubleshooting tipThe License Service uses UDP port 5093 to communicate with the LicenseManager as well as clientworkstations If you have trouble connecting the License Service ensure UDP port 5093 is open
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 2
Copyrightcopy 1997-2020 IHS Markit and its affiliated and subsidiary companies all rights reserved No portion ofthis publicationmay be reproduced reused or otherwise distributed in any form without prior writtenconsent of IHS Markit
TrademarksIHS Markit and the IHS Markit logo are trademarks of IHS Markit Other trademarks appearingin this publication are the property of IHS Markit or their respective owners
IHS Markit Global Headquarters4th floor Ropemaker Place25 Ropemaker StreetLondon EC2Y 9LY
IHS Markit LicenseManager Page 3
Table of contentsIHS Markit License Manager 4
Connecting to the License Service 5
Troubleshooting tip 5
Current Users tab 6
Licenses tab 8
Software tab 11
About tab 13
Activating deactivating network licenses 14
Best practice 14
Activating network licenses 14
Deactivating network licenses 16
Troubleshooting tip 16
License Manager usage logs 17
Gemalto recommendations for logmaintenance and documentation 18
Contact us 19
IHS Markit LicenseManager Page 4
IHSMarkit License ManagerTo set up a network licensing system you need to download and install network licensing tools
1 The License Service folder contains the installer for the Sentinel RMS LicenseManager TheSentinel RMS LicenseManager is the service that administers the network licenses for IHSMarkit applications and from now onwill be referred to as the License Service
2 The LicenseManager folder contains the installer for the IHS Markit LicenseManager TheIHS Markit LicenseManager is the interface to the License Service where you can activate deactivate licenses and view license usage and current users From now on it will be referredto as the LicenseManager
The License Service needs to be installed on your server and the LicenseManager can be installed onone or moremachines with connectivity to the server
To access the help click theHelp icon ( ) in the top right of the screen
Click the topics below to learnmore
l Connecting to the License Service
l Current Users tab
l Licenses tab
l Software tab
l About tab
l Activating deactivating network licenses
l Usage logs
l Contact us
IHS Markit LicenseManager Page 5
Connecting to the License ServiceThe License Servicemanages your network licenses You need to connect to it via the LicenseMan-ager to activate or deactivate any licenses
To connect to the License Service
1 Launch the LicenseManager application
2 In the Server Name field type the server name (or IP address) for the location where youinstalled the License Service
3 Click Connect
If you want to connect to a different server click Disconnect and then type the new servername (or IP address)
Tip If the LicenseManager is on the samemachine as the License Service set the Server Nameto localhost
Troubleshooting tipThe License Service uses UDP port 5093 to communicate with the LicenseManager as well as clientworkstations If you have trouble connecting the License Service ensure UDP port 5093 is open
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 3
Table of contentsIHS Markit License Manager 4
Connecting to the License Service 5
Troubleshooting tip 5
Current Users tab 6
Licenses tab 8
Software tab 11
About tab 13
Activating deactivating network licenses 14
Best practice 14
Activating network licenses 14
Deactivating network licenses 16
Troubleshooting tip 16
License Manager usage logs 17
Gemalto recommendations for logmaintenance and documentation 18
Contact us 19
IHS Markit LicenseManager Page 4
IHSMarkit License ManagerTo set up a network licensing system you need to download and install network licensing tools
1 The License Service folder contains the installer for the Sentinel RMS LicenseManager TheSentinel RMS LicenseManager is the service that administers the network licenses for IHSMarkit applications and from now onwill be referred to as the License Service
2 The LicenseManager folder contains the installer for the IHS Markit LicenseManager TheIHS Markit LicenseManager is the interface to the License Service where you can activate deactivate licenses and view license usage and current users From now on it will be referredto as the LicenseManager
The License Service needs to be installed on your server and the LicenseManager can be installed onone or moremachines with connectivity to the server
To access the help click theHelp icon ( ) in the top right of the screen
Click the topics below to learnmore
l Connecting to the License Service
l Current Users tab
l Licenses tab
l Software tab
l About tab
l Activating deactivating network licenses
l Usage logs
l Contact us
IHS Markit LicenseManager Page 5
Connecting to the License ServiceThe License Servicemanages your network licenses You need to connect to it via the LicenseMan-ager to activate or deactivate any licenses
To connect to the License Service
1 Launch the LicenseManager application
2 In the Server Name field type the server name (or IP address) for the location where youinstalled the License Service
3 Click Connect
If you want to connect to a different server click Disconnect and then type the new servername (or IP address)
Tip If the LicenseManager is on the samemachine as the License Service set the Server Nameto localhost
Troubleshooting tipThe License Service uses UDP port 5093 to communicate with the LicenseManager as well as clientworkstations If you have trouble connecting the License Service ensure UDP port 5093 is open
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 4
IHSMarkit License ManagerTo set up a network licensing system you need to download and install network licensing tools
1 The License Service folder contains the installer for the Sentinel RMS LicenseManager TheSentinel RMS LicenseManager is the service that administers the network licenses for IHSMarkit applications and from now onwill be referred to as the License Service
2 The LicenseManager folder contains the installer for the IHS Markit LicenseManager TheIHS Markit LicenseManager is the interface to the License Service where you can activate deactivate licenses and view license usage and current users From now on it will be referredto as the LicenseManager
The License Service needs to be installed on your server and the LicenseManager can be installed onone or moremachines with connectivity to the server
To access the help click theHelp icon ( ) in the top right of the screen
Click the topics below to learnmore
l Connecting to the License Service
l Current Users tab
l Licenses tab
l Software tab
l About tab
l Activating deactivating network licenses
l Usage logs
l Contact us
IHS Markit LicenseManager Page 5
Connecting to the License ServiceThe License Servicemanages your network licenses You need to connect to it via the LicenseMan-ager to activate or deactivate any licenses
To connect to the License Service
1 Launch the LicenseManager application
2 In the Server Name field type the server name (or IP address) for the location where youinstalled the License Service
3 Click Connect
If you want to connect to a different server click Disconnect and then type the new servername (or IP address)
Tip If the LicenseManager is on the samemachine as the License Service set the Server Nameto localhost
Troubleshooting tipThe License Service uses UDP port 5093 to communicate with the LicenseManager as well as clientworkstations If you have trouble connecting the License Service ensure UDP port 5093 is open
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 5
Connecting to the License ServiceThe License Servicemanages your network licenses You need to connect to it via the LicenseMan-ager to activate or deactivate any licenses
To connect to the License Service
1 Launch the LicenseManager application
2 In the Server Name field type the server name (or IP address) for the location where youinstalled the License Service
3 Click Connect
If you want to connect to a different server click Disconnect and then type the new servername (or IP address)
Tip If the LicenseManager is on the samemachine as the License Service set the Server Nameto localhost
Troubleshooting tipThe License Service uses UDP port 5093 to communicate with the LicenseManager as well as clientworkstations If you have trouble connecting the License Service ensure UDP port 5093 is open
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 6
Current Users tabThis tab displays a list of users currently running IHS Markit software
Columns are defined as follows
UsermdashWindows login name
Product and Modulemdash the software application being used and themodule in use If morethan onemodule is in use at the same time there is a separate row for each
Machine Namemdash theWindows name for themachine running themodule
Start Datemdash the date when the user started running the current instance of themodule
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 7
Expiry Datemdash this field only applies to commuter licenses and indicates when the com-muter expires (Commuter licenses enable you to work offline)
Commutedmdash indicates whether or not the license is a commuter
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Save to File buttonmdash dumps all of the current user data to a csv file
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 8
Licenses tabThis tab displays all themodule licenses that are currently activated on your server
For each licensed feature the parent rows in the License tabs table show the aggregation of the activelicenses Child rows display individual licenses and whether or not they are active
In the screenshot above the parent row shows six seats for the Reservoir feature The child rows dis-play a 5-seat license as well as a temporary 1-seat license When the date changes to April 5th thetemporary 1-seat license will become inactive and the parent row will display five seats
You can also queue up renewed licenses as soon as you have received your new entitlement emailThere is no need to remove your current license or to wait until your current license expires
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 9
When the date is March 30 2019 the first license in the screenshot above will become inactivebecause it has expired and the queued-up license will become active and take over This process isseamless for users occupying seats from the expiring license
Columns are defined as follows
Product and Modulemdash the IHS Markit product andmodule that has the license(s)
Versionmdash the latest supported version for this module This valuemay be set to a versionnumber or the value ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
Seatsmdash the total number of licensed network seats for this module
Seats In Usemdash the number of network seats currently occupied by users
Commuters In Usemdash the number of seats currently used as commuters (Commuterlicenses enable you to work offline)
Max Commutersmdashdisplays themaximum number of seats available as commuters
Max Commuter Daysmdash themaximum number of days a commuter can be checked out
Start Datemdash the start date of your entitlement This is the first day when you can use amod-ule
Expiry Datemdash the end date of your entitlement This is the last day when you can use amod-ule
The icon and buttons are defined as follows
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 10
Refresh iconmdash reloads the data in the table Note that the table automatically refreshesevery fiveminutes or when a new tab is clicked
Addmdashadds a license that has previously been activated You need to have a Sentinel Enti-tlement Management System (EMS) license file in order use this feature
Removemdash removes the currently selectedmodule from the table but does not deactivate themodule in the Sentinel EMS Youmust select the specific child rows to remove them You can-not remove a parent row
Note Clicking the Remove button does not make the license available for activation on a dif-ferent server If you want to do this you need to go through the deactivation processFor more information see activating deactivating network licenses
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 11
Software tabThis tab displays the products you have purchased from IHS Markit after you connect to the Enti-tlement Management System (EMS) Click theActivate tab to activate products from the list andclick theDeactivate tab to deactivate products from the list For more information see activating deactivating network licenses
These items are defined as follows
Entitlement Idmdashenter the entitlement ID (EID) sent to you via email and click ConnectThis enables you to activate licenses or deactivate move licenses from onemachine toanother When connected you can also view licenses for the EID
Remember Memdash if you click this checkbox your entitlement ID is saved so that you canquickly reconnect to the Entitlement Management System (EMS) The EID is automaticallysaved while the LicenseManager is open
Activate tabmdash lists the products you can activate
Deactivate tabmdash lists the products you can deactivate
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 12
Refresh iconmdash click this icon to refresh the product list in the table
(Activate tab only)Save Troubleshooting Data buttonmdash if you do not see the products youwant in the list Customer Caremay ask you to click this button to generate a text file fortroubleshooting purposes If you need assistance please contact us
Activate Deactivate buttonmdash click this button to activate or deactivate products
Columns are defined as follows
Productmdash the product name available for use
Softwaremdash the licenses available for use Tooltips display the individual modules that areavailable for each licenseNET = network SUB = subscription MAINT = maintenance PERP = perpetual (version-locked license)
(Deactivate tab only)Activationsmdash the number of times this product has been activated
(Activate tab only)Versionmdash the version of themodule associated with this EID This valuemay be set to ALL depending on the license type
Note A version of ALL indicates that a license is not version locked and can use any versionof product compatible with the Gemalto licensing system
(Activate tab only)Modulesmdash the number of modules that are available for use
(Activate tab only)Start Datemdash the start date of your entitlement This is the first day whenyou can use or activate and use amodule
(Activate tab only)End Datemdash the end date of your entitlement This is the last day when youcan use amodule
(Activate tab only)Seats Availablemdash the number of network seats available for use
Note For each row in the Activate tab mouse-over text is displayed that identifies the software thatis currently selected For each row in the Deactivate tab mouse-over text is displayed thatidentifies the activation date seats andmodules
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 13
About tabThis tab displays settings for your network licensing system
Portmdash this is the port number used to communicate with the License Service Make sure this port isopen on your network for any machine that needs to request a license from the License Service
Versionmdash the version of the License Service
Computer Codemdash this is the hardware footprint for the server running the License Service Thisinformation is required to activate entitlements through the customer portal
Application Informationmdash the version of the LicenseManager application
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 14
Activating deactivating network licensesTo set up a network licensing system you need to install the License Service on your server and theLicenseManager on one or moremachines with connectivity to the server
Best practiceFor network entitlements activate deactivate licenses through the LicenseManager For standaloneentitlements activate deactivate licenses through the application itself Do not activate licensesusing the EMS Customer Portal unless instructed to do so by a customer care representative
Activating network licensesTo activate network licenses
1 Open your Entitlement Management System (EMS) - Entitlement Certificate email and copyyour entitlement ID (EID)
2 Launch the LicenseManager and connect to your license server
3 Click theSoftware tab (the Activate sub-tab is selected by default) and paste your EID (fromthe email) in theEntitlement Id field click Connect
4 Select the products you want to activate and click theActivate button
The new seats are added to your previous total when activating seats for features you havealready activated on this server
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 15
5 Configure network licensing (all links open the installation guide in a new window tab)
l Harmony Enterprise
l Harmony Analytics
l Harmony
l Kingdom
l Petra
l Piper
l PowerTools
l QUE$TOR
l WellTest
Your licenses are now active
Note The LicenseManager only supports full activations (all available seats) If you want to splityour entitlements up betweenmultiple servers you need to use the customer portal
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 16
Deactivating network licensesIf you want to move your network license from one server to another you need to first deactivate thelicense so that it can be installed on another server
Note You can only deactivate a network license if it is not currently in use
To deactivate a network license
1 Open your EMS - Entitlement Certificate email and copy your EID
2 Launch the LicenseManager and connect to your server
3 Click theSoftware tab and paste your EID (from the email) in theEntitlement Id field clickConnect
4 Click theDeactivate sub-tab select the products you want to move to a new server and clicktheDeactivate button Note that you can only deactivate licenses that have no occupiedseats or commuters
The products are now displayed in the Activate sub-tab and can be activated on a new server
When the deactivation process completes a dialog box opens indicating whether the processwas successful or not If the network experiences an interruption during the deactivation aldquoComplete Partial Deactivationrdquo buttonmay appear When the network is restored clickingthis button cleans up any artifacts caused by the interruption and then the button disappears
Troubleshooting tipThe LicenseManager uses TCP port 443 to activate and deactivate licenses If you have trouble con-necting the Entitlement Management System ensure TCP port 443 is open and httpssoft-warelicensingihsmarkitcomems is accessible
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 17
License Manager usage logsThe Sentinel RMS LicenseManager service (LS) generates a usage log by default The log file is firstcreated after licenses are activated on the service and tracks events such as license requests returns commuter check-ins check-outs and LS stops starts
By default the usage log file is stored at CWindowsSysWOW64lservsta but this location and filename can be changed by creating the environment variable LSERVSTA = Clicenselogtxt
If you want to look at a logrsquos raw contents the data is formatted as follows with one log entry per line
Element DescriptionServer-LFE
Customer-defined log encryption level Default = 2 meaning no encryption andeach record has a checksum We recommend keeping the default setting
License-LFE Vendor-defined log file encryption level Default = 0 = no encryption
Date The date and time at which the usage log entry is made Formatted as WeekdayMonth Date Time (hhmmss) Year
Time-stamp The time stamp at which the transaction took place
Ver Product version name It is displayed as v without a number because we are notusing Gemaltos standard versioning
Trans
The transaction types are categorized and described belowExplicit entries
0 - A license is issued1 - A license is denied (For a network seat No code for a commuter denial)2 - The licensed application released the license token (when the release API iscalled)8 - A commuter license is checked out9 - A commuter license is checked inOther transaction types exist for functions that are not being used by IHS MarkitFor more information seeGemalto documentation
Numkeys The number of licenses in use after the current request release
Keylife For how long (in seconds) the license was in use Only applicable in a licenserelease entry
User The user nameHost The name of the users machineLSver The version of the RMS Sentinel LicenseManager serviceCurrency The number of licenses handled during the transactionComment The data passed in by the vendors licensed application
Client IDA 16-byte value that uniquely identifies each client request and is logged in the fol-lowing transaction types (defined above) 0 2 Using the client ID each request logentry can bemapped with the corresponding release log entry Also note the fol-
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 18
Element Descriptionlowing behavior- The client ID is shown in extended logs only In plain logs a hyphen is loggedinstead of the client ID- The client ID is not maintained for commuter clients In such cases a hyphen islogged instead of the client ID
Readablechecksum The readable checksum of the record
Encryptedchecksum The encrypted cumulative checksum
Gemalto recommendations for log maintenance anddocumentation
Though the number of backup log files allowed seems sufficient to accommodate log data on a givenday we still recommend that you devise a routine procedure tomove the backup files to another loc-ation to avoid overwriting them This can be particularly helpful for usage log files where LicenseMan-ager performancemay degrade if many backup files exist
Gemalto documentation can be found as follows httpssentinelrm-sgemalto-comRMSDocumentationSysAdminContentLicense20Manager20Usage20Logshtm
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
IHS Markit LicenseManager Page 19
Contact usIf you need help using the LicenseManager please use the Customer Care web form
IHS Markit Customer Care (opens in a new window)
Support for our products is available Monday to Friday 800 am ndash 430 pm mountain time Limitedsupport is available on North American holidays
Wewill respond to all inquiries within 24 hours or by the next business day
![FEIS TableOfContents[1]](https://img.pdfslide.net/doc/110x75/577d366b1a28ab3a6b9308e2/feis-tableofcontents1.jpg)
