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Life Sciences Thruthe Digital Lens
By: Jeannette Go Sy
Director, Life Sciences Digital Operations
May 6, 2019
© 2019 Cognizant
Life Sciences in a Nutshell
Work Types:
© 2019 Cognizant2
Global healthcare spending• Clinical Data Management
• Pharmacovigilance
• Signal Detection
• Biostatistics & Programming
• Medical Coding & Writing
• Regulatory Support
• Complaints Management
• Patient Registration
• Customer Service
• Order Management
• Patient Helpdesk
$10.059 trillion
by 2022
Pharmaceutical
Therapeutics
Biotechnology
Nanotechnology
Medical
Technologies
$6BnLS BPO Market
Source: Deloitte Source: Everest
Life Sciences Associates and Their Skills
© 2019 Cognizant3
Non-voice
associates
Allied Health
Professionals
Customer Service
Representatives Pharmacists Nurses
STEM: How we fare against other geos
© 2019 Cognizant4
Sources: World Economic Forum & CHED
160,000
195,000
206,000
335,000
568,000
2,600,000
4,700,000
- 500,000 1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 3,500,000 4,000,000 4,500,000 5,000,000
PHILIPPINES
JAPAN
INDONESIA
IRAN
UNITED STATES
INDIA
CHINA
Industry Trends
© 2019 Cognizant5
Outsourcing expertise in AI, robotic and cognitive automation and cloud computing.
Transactional outsourcing
relationships
Strategic, relationship-based models for biologics, data-
driven clinical innovation and manufacturing capacity.
Data-driven
clinical innovation
Manufacturing
capacity
BiologicsContracting for
Performance
Accelerating Drug
Discovery & Research
Patient-Centric
Pharmacovigilance
Sources: Deloitte & Everest
Disruptive Technologies
© 2019 Cognizant6
Artificial
Intelligence (AI)Block chain
Future of
mobilityBlockchain
Software-as-a-
Medical-Device
(SaMD)
DIY diagnostics
and virtual care
Internet-of-
medical-things
(IoMT)
Cloud
platforms
Big data &
analytics
Sources: Deloitte & Everest
© 2019 Cognizant7
Revolutionizing Healthcare
Wearable Technology
• Test blood sugar levels
• Monitor blood pressure and pulse
• Sleep apnea
• Narcolepsy
• Epileptic Seizure
• Diabetes
• Access a new level of visibility
• New set of data on patients’ health
• Better overall image of a patients’ condition
• Consultants can prescribe with accuracy
• Easier for Paramedics to prepare for
treatment while travelling to the patient
Blockchain
Source: PWC
Life sciences organizations are under
pressure to innovate their processes
as fast as possible.
© 2019 Cognizant8
Speedy industry solution Digital Transformation
Future-proofing the Industry
© 2019 Cognizant9
Curriculum enhancement
Focus on STEM
Culture of Ideation promotes
Innovation
Digital Upskilling
Integrated functional and technical to
align business and technology needs
© 2019 Cognizant10
Digital represents
human interaction
with technology
and driven by
creating innovative
ways of connecting
people, channels
and ideas.
Thank you