Life Wireless - Testimonials (Slide Show) 2.9.6.13.ppt · Meet Cheryl Pace. Cheryl participates in the Food Stamp program. “I have been trying to get a job, but have no phone to

Life WirelessTestimonials

Medical“I use my lifeline to make doctor appointments and tohelp with my 78 year old grandmother who suffers fromarthritis. She fell just the other day and she was able tocall me on my phone so that I could come over and helpher get back up.”

- Shandia S. (Saginaw, MI)

“My husband has blood issues and I am a diabetic. LifeWireless has helped me be able to talk to the doctorsand make appointments for me and my husband whohas to go to the doctor several times a week.”

- Hilda R. (Gainesville, GA)

“I like Life Wireless because it helps me with my medicalissues. Most of my minutes go toward calls for gettingmedicine and communicating with my doctor. Thisservice helps me a lot.”

- Reginald M. (Darlington SC)

A proud member of the LifeLineConnects Coalition

Employment“Without my phone I could not make the phone calls toinquire about employment. I just received a call about anhour ago from an employer to schedule me for aninterview. Without this phone that would not have beenpossible.”

- Edward B. (Chicago, IL)

“This phone gives me the stability to be able to networkand generate income. Life Wireless has helped me outtremendously.”

- Mark M. (Waynesville, IL)

“Thanks to your company, this program, and theemployees that got me this phone, I am now employed!The apartment is coming soon. No more sleeping onfriends couches or being completely homeless with noplace to sleep. This phone was a life changing thing.”

- Curt D. (Kansas City, MO)


Safety & Security“My kids and I were home alone one day and a youngman started banging and kicking at my door andwindows. He was screaming, “Let me in now!” My kidswere scared, crying and upset because he would not stopor go away. I called 911. The police arrived and chasedhim away. Having my Life Wireless cell phone gives me asense of comfort and security because I know I will beable to use it to call for help if I need to in the future.”

- Amber M. (Saginaw, MI)

“This phone has saved my life. I am a single mother ofthree and going to college. Within 48 hours of receivingthis phone, I was assaulted. Had I not received thisphone I would have never been in the position call 911.There was no one around at the time to help me. I amvery grateful for the person at the tent who helped meget this phone. I went back to the tent a few days aftermy assault and thanked the agent for saving my life.”

- Maria R. (Chicago IL)


Community Support“Thank you for connecting our residents to Life Wireless'cell phone program. It may seem like such a simple thingto be able to place and receive calls, but when you arehomeless and desperately trying to stabilize your family'slife, having access to a reliable phone service is essential.Thank you so much for partnering with us to supportthese women.”- Julianna Janssen, Ascension Place (Minneapolis, MN)

“An aspect we really appreciate about Life Wireless’business is that they are so relational, and that is whatwe, as a Lutheran organization, are all about: buildingrelationships. We especially like that they show up inperson and business is done face-to-face.Representatives are responsible, welcoming and alwaystreat every customer with incredible respect. Workingwith Life Wireless has been very enjoyable.”- Sheila Kvilvang, Lutheran Social Service of Minnesota –

The Center for Changing Lives (Minneapolis)


Lifeline Customer Testimonials

“I have three young children and need toprovide their schools with an emergencycontact number in case they need to reachme. My Lifeline phone gives me peace ofmind knowing that I can be reached ifanything happens to one of them.”

-Darnique J., Ohio


-Tara G., Kentucky

“I got laid off from my job and have beenlooking for employment for the past 7months. I need to have a phone wherepotential employers can contact me.”


-Brian S., Nevada

“I’m a young Army veteran and a singlefather. I joined the service when I was 19 as away to provide for my family. I’ve served for6 years including tours in South Korea, Japan,Germany and Afghanistan. I income-qualifyfor Lifeline service. Since returning home,I’ve settled in a remote area of Nevada. I findoccasional work as a freelance mechanic, butam struggling to find full-time employment. Iuse my Lifeline phone on my resume whenapplying for jobs and as a way to keep intouch with my family members that live faraway.”


-Stephanie F., Kentucky

“I don’t want to have to rely on this service,but for now anything that can help us savemoney is a lifesaver. We just moved toCincinnati from Missouri to live with my Dad.I’m trying to find a job so that we can savesome money to find a place of our own. Mykids qualify for Medicaid, so I can use thisphone to make their doctor’s appointments.”


-Charlene P., Indiana

“I used to work in a beauty shop, but Icouldn’t afford the rent any longer so now Icut hair out of my apartment. My clientsneed a way to contact me to scheduleappointments. I rely on my Lifeline phone sothat they can reach me. If they call and I’mnot available, they’ll go somewhere else.”


-Samantha L., Ohio

“I am a single Mom with three kids. My ex-husband does not pay child support and I amsolely responsible for taking care of ourchildren. I clean houses and offices to make aliving, but I need to know where my kids areand that they are okay when I’m working.”


-Charese M., Illinois

“I am a elderly caregiver and am trying topursue an education while balancing a full-time job and the needs of a family. Having aLifeline phone allows me to check in to makesure my son got off the school bus okay andmade it home safely. I can also check in tomake sure that my ailing Mother is doing ok.”

Joelle J.“I have received employment sinceenrolling in the program. I have also beenable to be in contact with my counselor,lawyer, case manager, and many otherimportant persons and appointments. Iwas unable to do that prior to receivingthis service. I take the bus everyday of theweek and am able to check with valleymetro if the bus is late or when the buscomes after all of my appointments. It hasreally taken a weight off of my shouldersand I appreciate it greatly!”

LillianW.

“I was in desperate need of a phone andon the job hunt fiercely. Well my firstinterview I gave the receptionist myphone number and although I didn’t getthe job I got another interview and theywere able to call me because of my newphone thanks to StandUP.”

GloriaW.

Benjamin O.

“StandUP Wireless has helped meabundantly. With my free minutes Iwas able to communicate with familyand also friends. I was also able toobtain gainful employment andschedule appointments. This serviceis very helpful and I wouldrecommend it to my friends andfamily.”

Regina F.“I became homeless and am now living in ashelter My StandUP Wireless phone has helpedme keep in touch with my family during acurrent time of personal crisis. It has helpedthem to know that I am in a safe place.

My StandUP phone has helped me keepdoctor’s appointments at the local Veteran’sAssociation facility and it has helped me tohave a phone to receive calls for futureemployment. Without the StandUP phone I’dhave no way of communicating with anyoneand therefore get out of this personal crisis.Thank you for being there for me! ”

Susan B.“I became a StandUp customer inFebruary of 2013. I am delighted with theservice. My two grandsons have asthma.More than once the pre-K or elementaryschool has called me on my StandUpphone to alert me that the asthma wasacting up so I could take them home totheir machine that provides breathingtreatments. That would not have beenpossible in the year before receiving myLifeline phone as I did not have phoneservice.”

Laurell H.

“Well, StandUp Wireless hashelped me out a lot. I enrolledinto school at AIU taking upCriminal Justice and my StandUpphone helped me complete theprocess. I have also been able tokeep up with my children’s doctor,dentist, etc appointments.”

Raymond R.

“My story is that StandUP Wirelesshas helped me to keep in touchwith my list of contacts, includingmy mother and has helped me tokeep needed appointments anddoctor’s visits, so I am very muchthankful for StandUP Wireless andthe representatives have been veryhelpful..”

Rueben K.“After being released from prison Istruggled finding a job, reporting toparole, and attending substanceabuse classes. I was in desperateneed of a phone to keep in contactwith these obligations. StandUPsolved my problems by providingme with the phone and it hashelped me fulfill my obligations andfinish my parole. August first, I’mdone with everything and will havesuccessfully discharged mysentence. Thank you StandUP forproviding an excellent service. ”

Harold M.

“StandUP Wireless has been atremendous help in my everyday life.It has assisted and benefitted me inmaking important contacts andkeeping in touch with my family,loved ones and friends. It changedmy life for the better. I could notafford one.Thank you StandUP.”

Tony S.

“This phone helped me get ajob. Because of this phone nowI got my first check. Thank youfor the phone and for StandUPWireless.”

Meet Aesha McCrary from Broken Arrow,Oklahoma. Aesha is a single mom of one withanother child on the way. She was in need ofa phone to get in contact with her doctorsand family during her pregnancy. She wasvery thankful for our help and told me thathaving Lifeline service would help her outtremendously in this time of need.

Brandon StappenTouch Team LeaderAugust 2013

A proud member of the Lifeline Connects CoalitionResponsibly Keeping Americans Connected.

Powered by Boomerang Wireless

Meet Nathan Sands. Nathan participates inthe Food Stamp program.

“This phone & Lifeline service will substantiallyimpact my life in a huge way. Now, I will beable to reach my kids’ teachers at theirschool. If there’s an emergency with myelderly parents in South Carolina, they will beable to reach me at all times and vice versa.So thanks for real enTouch!”

Shay CooperenTouch Team LeadAugust 2013

Meet James Warner of Tulsa, Oklahoma.

“ I can get better employment than my stand-by personnel job I have now. I want better formyself.”

Dreck CooperenTouch Team MemberAugust 2013



Meet Cheryl Pace. Cheryl participates in theFood Stamp program.

“I have been trying to get a job, but have nophone to be reach at by potentialemployees. This phone will help me maybeget a job real soon!

Dreck CooperenTouch Team MemberAugust 2013

Meet David and his daughter Sarah. Davidparticipates in the LIHEAP program . He is fromWhite Earth, MN.

“The Lifeline program is helping me so muchwith this phone & service. I can contactemergency services if I need to. Anybodythat I need to get a hold of I will be able tonow. It means a lot. Thank you."

Channelle PennickenTouch Team MemberAugust 2013



Meet Ms. Denise. She was very grateful for ourhelp in providing her with a phone & Lifelineservices. She had fallen onto some hard timesrecently with losing her job as a teacher. Herson lives in Virginia. She said this phone willhelp her son keep in contact with her unlikerecently. Ms. Denise thanked me several timesfor the good that our company is doing tohelp people in need.

Doug BryllerenTouch Event ManagerAugust 2013

Meet Anne Ewing. She lives in Oklahoma City,OK and participates in the Food Stampprogram.

“I chose to get a phone & Lifeline servicesthrough enTouch because of their reputationto connect people of limited income to theInternet by providing customers with smartphones with data and wifi capabilities.”

Shay CooperenTouch Team LeaderAugust 2013



Meet Jennifer Tackitt. She lives in OklahomaCity, OK and participates in the Food Stampprogram.

“I am a recovering addict. Me getting thisphone and Lifeline service is going to be afresh start of a new real life. Having this newphone will be the 1st thing that I will use to startmy new life. Thank you so much!”

Shay CooperenTouch Team LeaderAugust 2013

Meet Jeremy Hawkins. Jeremy participates inthe Bureau of Indian Affairs GeneralAssistance Program.

“This phone and Lifeline services will help mestay in touch with my kids and my job.”

Shay CooperenTouch Team LeadAugust 2013



Meet Maria. She lives in Mahnoeman, MN andparticipates in the Food Stamp program.

“Lifeline is going to help me out alot, by savingmoney. I take care of my nieces andnephews right now, its really going to help alot, I'm thankful that Entouch Wireless is doingthis. Thank you.”

Chenelle PennickenTouch Team MemberAugust 2013

Meet Linda Hallet from Red Lake Minnesota.“Thanks to enTouch wireless I have one of the best birthday presents I’ve had in a very long time. I broke my legyesterday and my family has been worried about me. Because of this phone and Lifeline services my family can callto check on me and they won’t have to spend money they don’t have to come and check on me. It’s a life saver!”

Meet Duane Feather a 52 year developmentally challenged gentlemen. He received his first ever cell phone. Hissister , barely able to hold back tears said ,“I came with my brother up here because I thought this was some sort of scam, or that it would cost him money butwe’re leaving with a phone that works and I have a way of communicating with him in case of emergencies. He’s sohappy and It’s such a relief to know we can call each other and that someone is actually helping us.”

Meet Edwina Neadeau.“I am 77 years old. I am so thankful for this phone and Lifeline services because it will give my family peace of mind.I have had 7 heart attacks and have seven stints. Needless to say my family is concerned about me. I am glad to havethis phone because my family can now have peace of mind knowing that they can get in contact with me and that Ihave a way to call in case of an emergency. Lifeline service means peace of mind to my family and I.”

Meet Carla."I felt really good when I got the phone with Lifeline service. I've never had a phone or company that I feltcomfortable with. I am a community walker and without a phone, that was not safe. I use the phone to help thecommunity. Now I feel comfortable doing my job and protecting my community.”

enTouch Event TeamsNorthern MinnesotaJuly 2013



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Lifeline Reform 2.0

August 29, 2013 Version 2

The Federal Comm

unications Comm

ission’s 2012 reforms to the Lifeline program

have effectively reduced w

aste, fraud and abuse while producing significant cost savings. In

June, the Comm

ission adopted additional reforms necessary to preserve the program

. And yet, there is still m

ore that can be done. To that end, the Lifeline Coalition proposed a com

prehensive package of reforms, dubbed “Lifeline Reform

2.0,” and following com

ments

submitted to the Com

mission, the follow

ing proposals have garnered widespread support,

especially among w

ireless Lifeline service providers.

The Coalition proposes three core measures that serve as the centerpiece of its

reform package, including:

1.

Verifying consumer identity at the tim

e of enrollment;

2. Retaining copies of proof of eligibility docum

entation; and 3.

Requiring non-comm

ission based review and approval of enrollm

ents prior to activation

The Coalition’s core reform

s are part of a broader package of important rule

modifications that the FCC should adopt and im

plement to reduce (real or perceived) w

aste, fraud and abuse in the Lifeline program

. After consultation with other parties and review

ing the com

ments filed on the Petition, the com

prehensive package of reforms includes the

following proposed requirem

ents:

1. Changes to the enrollm

ent process (a) verify identity through database dip, review

of photo identification or other reasonable m

eans (b) retention of copies of proof (c) non-com

mission-based review

and approval of all enrollments

(d) greater ETC control over mobile and retail in-person enrollm

ent locations (location tracking and sign-in, photo audits, post-enrollm

ent audits)

2. M

andatory access to live customer service representatives that can resolve

subscriber concerns regarding enrollment, eligibility and service

3.

De-enrollment upon request w

ithout requiring documentation

4.

Comprehensive biennial com

pliance audits for all ETCs (not just new ones and

big ones)

The Coalition’s Lifeline Reform 2.0 reform

package will com

plement the FCC’s

important and effective 2012 and 2013 reform

efforts by eliminating the ability of individuals to

exploit gaps that presently exist among ETCs subject to varying regulatory obligations or w

hose business practices m

ay not reflect current best practices to reduce waste, fraud and abuse.

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Documents

Life Wireless - Testimonials (Slide Show) 2.9.6.13.ppt · Meet Cheryl Pace. Cheryl participates in the Food Stamp program. “I have been trying to get a job, but have no phone to