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Lifecycle Solutions & Services
Service Note
Honeywell's Global Migration Helpdesk
Migration Made Easy The Honeywell Global Migration Helpdesk assists in the successful and timely
completion of Experion software and system migrations.
What is the Migration Helpdesk?
The Honeywell Migration Helpdesk, or MHD, is a dedicated group
within the Honeywell Global Technical Assistance Center (GTAC)
that focuses exclusively on Experion migrations. The MHD has
extensive experience assisting customers around the world with
migration strategies, preparation, and implementation.
The Migration Regional Champion (MRC) assists with migration
on-site or remotely, and works with the appropriate GTAC teams
to quickly address any problems during migration. GTAC provides
priority support for registered migrations and escalates issues to
Development Engineering or other expert resources as needed.
Post Migration
The MRC works with Global TAC and the site service personnel
to address any issues in the destination release, and finally with
the MHD to close out the migration process. Improvements to
best practices and lessons learned are incorporated into MHD
processes and preparation documents to ensure future audits,
analysis and migrations leverage critical experience from
previous migrations.
Our People
Global TAC Manager—Experion Migrations
Drives process & product improvements to increase customer
satisfaction with Experion migrations.
Technical Lead—Experion Migrations
Drives technical excellence and knowledge sharing through
documentation improvements and consistent training while
overseeing all migrations. Also provides consistent feedback
to Development Engineering on lessons learned and
opportunities for improvements.
Migration Engineers
Perform the analysis of system data and provide fixes or workarounds
to known migration issues. Disclose system issues that may
affect system performance or stability.
Migration Administrator
Registration, tracking, reporting and follow-up.
Migration Regional Champions (MRCs)
Honeywell has trained key service personnel in each region to
provide local expert support during preparation and implementation
of a system migration. Each Migration Regional Champion, or MRC,
ensures consistent global best-practices are used before and
during Experion migrations. The MRC may work on-site or
remotely with the local Project and Service organisations or
directly with the customer through the migration lifecycle.
Each MRC has received specialised Experion On-Process Migration
training, has successfully completed a live On-Process Migration
and is recognized within Honeywell as an Experion migration expert.
Honeywell’s Global Migration Helpdesk 2
For More Information
Learn more about how Honeywell’s Migration
Helpdesk can help reduce risk and seamlessly
modernize to the latest Experion release, email
visit our website www.honeywellprocess.com
or contact your Honeywell account manager.
Honeywell Process Solutions
Honeywell
1250 West Sam Houston Parkway South
Houston, TX 77042
Honeywell House, Arlington Business Park
Bracknell, Berkshire, England RG12 1EB
Shanghai City Centre, 100 Junyi Road
Shanghai, China 20051
www.honeywellprocess.com
The Choice is Clear 2011 saw major moves towards Experion PKS R400 with support
for Windows 7 and Server 2008.
To-date, we have successfully completed 154 migrations and have
a further 146 migrations planned for 2012, heading for a total of
over 800 migrations in 2012.
Experion PKS R410 is the release of choice today.
Why Should I Contact the MHD?
By leveraging the experience, processes and training of the MHD
and MRC personnel, customers are ensured of a best-practice
migration that performs smoother, is completed faster and that
minimises the potential anomalies encountered.
The MHD and MRCs have specialised training and knowledge to
understand the minor differences in migration processes between
Experion releases, the complexities in maintaining interoperability
during migration (Experion Server/Client, Controllers, IO and
Advanced Apps) and how to safely navigate the complex
migration paths.
Migration issues are minimised with adequate preparation and
assistance from an experienced GTAC team, delaying or avoiding
migrations may lead to:
• Missed opportunities with new product features
• Obsolete Experion release support issues
• Security issues with legacy platforms (Microsoft, etc.)
• Hardware reliability and replacement challenges
• Creates more complex “multi-hop” migrations
Avoiding use of the MHD could result in a failed Experion
migration requiring roll-back to the starting release, loss
of view, or loss of control if known critical migration issues
are not mitigated beforehand.
Migration Helpdesk Feedback
“I would just like to thank you for your support on this. As you will
recall circumstances put us on an extremely tight deadline to get
approval for this OPM and your help to achieve this was crucial
to this successful migration.”
– Service Operations Manager Germany
“Please let me thank on behalf of the local Middle East team
to Global TAC and DE support that allowed us to demonstrate
once more that Honeywell is a real Global company that exceeds
expectations everywhere in the world.”
– Manager of Service Operations EMEA
“Thank you all. That was a very impressive and successful teamwork.”
– Operations Leader Germany
“It worked because of your teaming, your expertise, your knowledge, and
your patience. I’m extremely proud of what this team accomplished!”
– Field Service Manager USA
SV-12-41-ENG
August 2012
© 2012 Honeywell International Inc.