Lifestyles Home CareNew Services Plan

Student Name

Mission Statement

To provide top-quality home care services to frail elderly and handicapped individuals, including both those clients who are eligible for state-supported services and those who are not, to enable them to live independently and safely in their own homes.

Overview of Plan to Introduce New Services

Start offering services on a fee basis in January

Will be hiring more staff throughout the Fall

Have new brochure describing all services

Already signing up new clients

Current Services

2002 2003 2004 2005 2006Personal Care 731 742 811 843 973Home Care 820 901 933 974 1075Light Chores 25 39 58 64 89Transportation 186 214 251 279 302Total clients served 1762 1896 2053 2160 2439

Why New Services?

Clients increasingly are requesting additional services

Families call us asking for services and assistance planning

Income guidelines for state-supported services are dropping – Many fewer people are eligible– People are willing to pay for assistance to stay

in their own homes

Services Requested Most Often

Services

assistance with health insurance forms

companionship

errands

grocery shopping

home care

information about services available in area

light chores

meal prep

personal care

scheduled phone calls to families

New Services

Meals– Planning– Grocery Shopping– Meal Prep

Laundry Bill payment and mail organization Errands Overnight and respite care Companionship

Trust Issues

Supervisors visit clients’ homes at random– Check quality of service plan– Check for problems

Only bonded employees may provide bill-paying service

New procedure for reporting incidents– Call supervisor immediately after incident– Submit written report– Meet with supervisor for a follow-up

Current Employees

Can apply to provide new services– Will be offered first choice before new

employees– Must attend training sessions

Can remain in current positions

Lifestyles Home Care, Inc.

Best care in home care.